Customer Services Outsourcing White Papers, Software Downloads, Definition and Webcasts

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Customer Services Outsourcing Reports

Supporting a Multichannel Contact Center sponsored by SearchCRM EGUIDE: Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. Posted: 13 Feb 2013 \| Published: 13 Feb 2013 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Customer Self-Service \| Customer Support Software \| Knowledge Management \| Knowledge Management Software

Integrated NICE inContact Products & Metrics Power TechStyle Fashion Group sponsored by NICE inContact VIDEO: Download this video to learn why TechStyle Fashion Group chose NICE inContact's cloud-based customer platform to provide customers with the channel options they want, and the streamlined experience they expect. Posted: 07 Feb 2019 \| Premiered: 07 Feb 2019 TOPICS: Call Center Services \| Call Center Software \| Call Centers \| Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Retail Channels

Key to Intelligent Customer Experience in Financial Services: Data-Driven Decisions That Don't Comprise Privacy sponsored by Appian WEBCAST: Download this webinar to listen to Julien Corbe, Financial Services Advisory Leader at PwC, and Michael Heffner, VP of Global Industry at Appian, as they discuss how financial institutions can evolve customer experiences by leveraging automation, AI, and other emerging technologies. Posted: 08 May 2019 \| Premiered: May 8, 2019 TOPICS: Artificial Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers

Integrating CRM and Contact Center Technologies to Improve Customer Experience sponsored by Avtex WHITE PAPER: View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software. Posted: 25 Sep 2019 \| Published: 31 Dec 2017 TOPICS: Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Support Software

Call Center Quality Assurance Guide sponsored by CallMiner WHITE PAPER: In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy. Posted: 28 Aug 2019 \| Published: 28 Aug 2019 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

MicroScope – October 2019: What's next for the channel? sponsored by MicroScope EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly Posted: 23 Sep 2019 \| Published: 04 Sep 2019 TOPICS: Artificial Intelligence \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Data Management \| Data Security \| Data Storage \| PC Operating Systems \| Security \| Security Industry \| Security Infrastructure \| Security Software \| Security Threats

Customer Service Best Practices sponsored by Genesys EBOOK: How do you guarantee the success of your customer experience strategy? In this e-book, discover how to improve your existing customer experience strategy through the integration of customer service best practices from Genesys, and explore 5 ways to deal with customer challenges and burnout. Posted: 12 Jul 2019 \| Published: 12 Jul 2019 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider sponsored by Aspect WHITE PAPER: Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? Posted: 04 Mar 2014 \| Published: 31 Jan 2014 TOPICS: Call Center Management \| Call Center Services \| Cloud Computing \| Cloud CRM \| Contact Center Services \| Contact Center Software \| Contact Centers

Loss from Legacy Call Center Infrastructure sponsored by Genesys WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. Posted: 04 Sep 2013 \| Published: 04 Sep 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy sponsored by Genesys CASE STUDY: This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. Posted: 13 Sep 2013 \| Published: 31 Dec 2012 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

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