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Customer Services Outsourcing Reports
 
Magic Quadrant for Contact Center as a Service, North America
sponsored by NICE inContact
ANALYST REPORT: Contact center as a service (CCaaS) solutions are becoming the preferred deployment model for many contact centers in North America. In Gartner report, discover 9 vendors and their features designed to help application leaders responsible for customer service and support technology.
Posted: 14 Nov 2019 | Published: 15 Oct 2019

NICE inContact

Using AI Routing to Find Your Contact Center Soulmate
sponsored by Avaya
RESOURCE: Read this blog post to see how using AI can help you navigate all the difference personalities in the contact center.
Posted: 28 Sep 2020 | Published: 28 Sep 2020

Avaya

Tuning Up Service Levels with WFM in the Contact Center
sponsored by Noble Systems
EBOOK: In this eBook, learn how using Workforce Management (WFM) tools in your contact center can help elevate customer service with smart forecasting, planning and scheduling.
Posted: 03 Aug 2020 | Published: 03 Aug 2020

Noble Systems

The ROI of Uniting Unified Communications and Contact Center
sponsored by FourNet
RESEARCH CONTENT: Download this report to explore the quantifiable benefits you could experience by incorporating UC capabilities within your contact center.
Posted: 27 Feb 2020 | Published: 27 Feb 2020

FourNet

10 considerations for moving your contact center to the cloud
sponsored by Genesys
WHITE PAPER: The maturity of cloud platforms inspires new confidence in moving mission critical systems—like your contact center—to the cloud. Read this eBook to review 10 key considerations for selecting a cloud contact center partner and tips for a successful migration.
Posted: 16 Sep 2020 | Published: 16 Sep 2020

Genesys

Understanding the Difference between a Cloud-native and a Hosted Solution
sponsored by NICE inContact
RESOURCE: When it comes to contact center solution, it's very important to understand the difference between a hosted solution and a cloud-native solution. Download this brief one-page Frost & Sullivan report to better understand the differences between hosted and cloud-native capabilities.
Posted: 16 Nov 2018 | Published: 16 Nov 2018

NICE inContact

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
sponsored by Genesys
CASE STUDY: This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more.
Posted: 13 Sep 2013 | Published: 31 Dec 2012

Genesys

Contact Centers: How Gartner's Criteria Shook Up Vendor Rankings
sponsored by Five9
EGUIDE: Uncover why organizations are shifting to contact center as a service (CCaS) to replace their current infrastructure.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

Five9

3 Keys to a 5-Star Mobile User Experience
sponsored by Hewlett Packard Enterprise
RESOURCE: Access this brief resource to find fast facts about the mobile user experience, and find out why the user experience should be at the top of every enterprise's list. View now to discover how your mobile experience may be handicapping your business and damaging your brand presence.
Posted: 15 Dec 2014 | Published: 15 Dec 2014

Hewlett Packard Enterprise

Mobile Devices: Changing the Way You'll Service Your Customers
sponsored by Interactive Intelligence, Inc.
PRESENTATION TRANSCRIPT: Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.
Posted: 15 Aug 2012 | Published: 15 Aug 2012

Interactive Intelligence, Inc.
 

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