Voice Over VPN vs. Voice Over Cloud: A Side-By-Side Comparison
sponsored by Talkdesk
WHITE PAPER:
Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.
Posted: 16 Jun 2020 | Published: 16 Jun 2020
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Radial Optimizes Contact Centers with Pega Robotics & Workforce Intelligence
sponsored by Pegasystems
CASE STUDY:
In this case study, learn how leading international BPO, Radial, implemented Pega Robotics and Workforce Intelligence to help them help them automate data entry across dozens of applications at the point of each customer interaction.
Posted: 28 May 2020 | Published: 28 May 2020
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The AI-Powered Contact Center
sponsored by Genesys
WHITE PAPER:
AI has proved to be a helpful tool in modernizing the call center, reinvigorating its profitability, and bringing it back to the forefront of business operations. Read this eBook to learn about the Genesys AI, and how their predictive AI-powered tool can help empower your call center with better customer-agent connections.
Posted: 18 May 2020 | Published: 18 May 2020
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Contact Center Technology and Automation Tools You Should Know
sponsored by ConvergeOne
EGUIDE:
Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.
Posted: 14 May 2018 | Published: 14 May 2018
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Performance Improvement In The Contact Centre
sponsored by Cisco
WHITE PAPER:
Find out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies.
Posted: 17 Jun 2014 | Published: 31 Dec 2013
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The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER:
There is added pressure for modern contact center agents, with customers armed to the teeth with devices to connect with businesses—from tweets to texts to phone calls. But with proper metrics to gauge performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013
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Close the Omni-channel Customer Experience Gap
sponsored by IBM
WHITE PAPER:
If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
Posted: 20 Mar 2014 | Published: 31 Aug 2013
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER:
This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013
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Mobile Devices: Changing the Way You'll Service Your Customers
sponsored by Interactive Intelligence, Inc.
PRESENTATION TRANSCRIPT:
Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.
Posted: 15 Aug 2012 | Published: 15 Aug 2012
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