Customer Interaction Centers

VIDEO: A cloud-based contact center is a flexible, scalable and shared environment. Download this webinar to find out why companies are embracing the cloud and learn about the difference between a cloud native and a hosted contact center solution.

Posted: 20 Nov 2018 | Premiered: 15 Nov 2018

RESOURCE: Most customers want to be able to help themselves. You could have the best self-service information available, but it's not very useful if your customers (or your employees) can't find it. In this resource, learn about 3 knowledge management examples to make your customers' lives easier, and reduce overall support costs by 25%.

Posted: 04 Sep 2018 | Published: 18 Jul 2017

EBOOK: How do you develop an effective contact center? Download this e-book to learn about the top 5 trends all leading contact centers are using to improve customer experience (CX) and drive engagement across multiple channels.

Posted: 18 Jan 2019 | Published: 31 Dec 2018

RESEARCH CONTENT: Customers want to feel valued and 73% say that valuing their time is one of the most important indicators of good customer service. In this Total Economic Impact report, uncover feedback from 4 companies that migrated from on-premises contact centers to a cloud contact center.

Posted: 19 Nov 2018 | Published: 30 Nov 2017

WHITE PAPER: Examine the impacts a shift from premises-based to cloud contact center has to employees on the frontline, supervisors, and contact center managers tasked with running the day-to-day operations, as well as insight on common questions and experiences in a contact center as a service (CCaaS) environment.

Posted: 20 Mar 2018 | Published: 31 Dec 2017

EGUIDE: The multi-channel mandate is forcing contact centers to make dramatic changes. From tools to knowledge, get expert advice to ensure your agents are fully prepared for any customer request, with tools such as customer listening posts, so that they can provide satisfying customer service.

Posted: 02 Mar 2016 | Published: 26 Feb 2016

RESOURCE: Access this brief resource to discover the 3 critical funnel points your contact center can focus on to maximize your ROI. Find out opportunities to improve data quality and lead qualification, and how to fix them.

Posted: 04 Dec 2014 | Published: 04 Dec 2014

EGUIDE: Tap into this expert guide to see how real companies choose between on-premises, cloud and hybrid contact centers, and explore how omnichannel contact centers can still include voice capabilities.

Posted: 10 May 2018 | Published: 07 May 2018

WHITE PAPER: In order to respond to changing customer expectations, contact centers must evolve to an omni-channel, context-aware platform. In this white paper, get an in-depth look at the demands placed on the modern contact center, and the strategies and tools you can leverage to optimize customer interactions

Posted: 26 Jun 2014 | Published: 26 Jun 2014

WHITE PAPER: To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.

Posted: 03 Jun 2014 | Published: 31 Jul 2012