2020 Strategy: Transform Your Contact Center Experience for Employees and Customers
sponsored by NWN Corporation
WHITE PAPER:
Competitive organizations are increasingly turning to cloud-hosted contact center technology. Read this 2020 roadmap to learn what capabilities your modern contact center should have, and why so many organizations are turning to the cloud for better performance and CX.
Posted: 23 Jan 2020 | Published: 23 Jan 2020
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The Game Plan for Omnichannel Customer Service
sponsored by Intrado
WHITE PAPER:
Download this white paper for expert insights and practical suggestions on how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self service, proactive service).
Posted: 03 Jun 2020 | Published: 03 Jun 2020
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UK Contact Centre Verticals: Retail & Distribution
sponsored by Genesys
RESEARCH CONTENT:
“UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.
Posted: 14 Oct 2020 | Published: 14 Oct 2020
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Native CTI and Cloud Call Center Solution for ServiceNow
sponsored by ServiceNow
VIDEO:
In this video, see how you can extend the value of ServiceNow with 3CLogic’s enterprise-grade cloud Call Center solution—specially designed to complement existing digital workflows—like email and chat—for a complete omnichannel experience. Watch now to learn more.
Posted: 19 Nov 2020 | Premiered: 19 Nov 2020
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Contact Centre As A Service Reshaping The Customer Service Landscape for Businesses
sponsored by TATA Communications
WHITE PAPER:
Digitizing customer experience is fast becoming a key necessity among businesses as customers today are spread across different parts of the globe and want to interact via different channels. Read this Frost & Sullivan report to see how CCaaS has already—and will continue to—reshape the customer service landscape.
Posted: 01 Oct 2020 | Published: 01 Oct 2020
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Agility starts with self-service
sponsored by Zendesk
RESOURCE:
In periods of volatility, regular updates to the content in your help center can help answer common questions to your support team without the need for an agent to get involved. Companies that have kept resolution times stable during this period have relied heavily on their help centers. Learn how agility starts with self-service in this article.
Posted: 23 Nov 2020 | Published: 23 Nov 2020
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A Look at 5 Contact Center Automation Tools
sponsored by Genesys
EGUIDE:
In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.
Posted: 31 Oct 2017 | Published: 27 Oct 2017
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Figure Out the Future of your Contact Center
sponsored by ConvergeOne
EGUIDE:
Tap into this expert guide to see how real companies choose between on-premises, cloud and hybrid contact centers, and explore how omnichannel contact centers can still include voice capabilities.
Posted: 10 May 2018 | Published: 07 May 2018
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The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER:
Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014
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3 Funnel Points for Successful Lead Management
sponsored by Harte Hanks
WHITE PAPER:
Access this whitepaper to discover the 3 main funnel points for a successful sales strategy. Read on to find out how to calculate your campaign for success, and how to measure your call center metrics appropriately.
Posted: 01 Dec 2014 | Published: 01 Dec 2014
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