IT Service Centers

WHITE PAPER: Download this guide to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 26 Nov 2020 | Published: 26 Nov 2020

WHITE PAPER: Intelligent document processing, or, IDP, allows organizations to utilize AI to automate manual processes, but it can be hard to decide which IDP solution is best. This guide examines key consideration organizations should take into account during an AI integration, and offers up some questions to ask when evaluating vendors.

Posted: 19 Nov 2020 | Published: 19 Nov 2020

WEBCAST: In this session on Safe and Continuous Development in ServiceNow, ServiceNow will cover the advantages of using DevOps and typical challenges it can help you solve. They will also show you how to use DevOps in ServiceNow in a demo. They end the session by giving you some benefits and business outcomes.

Posted: 10 Nov 2020 | Premiered: Nov 10, 2020

WEBCAST: This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship.

Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

Posted: 14 Sep 2020 | Published: 15 Sep 2020

WHITE PAPER: Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.

Posted: 14 Sep 2020 | Published: 14 Sep 2020

EGUIDE: The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them?

Posted: 12 Aug 2020 | Published: 12 Aug 2020

EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM

Posted: 12 Jul 2020 | Published: 13 Jul 2020

WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.

Posted: 09 Jun 2020 | Published: 09 Jun 2020

EBOOK: Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.

Posted: 22 Jan 2020 | Published: 22 Jan 2020

PRODUCT OVERVIEW: Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: Download this white paper to learn how the IT service desk demonstrates how the internal CX is influenced by the journey through interaction touchpoints, and why achieving this often requires a redesign of company culture, new technology, and modernized processes.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.

Posted: 17 Apr 2018 | Published: 17 Apr 2018

EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.

Posted: 08 Jun 2017 | Published: 08 Jun 2017

EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.

Posted: 30 May 2017 | Published: 30 May 2017

WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.

Posted: 08 Jul 2015 | Published: 17 Jan 2014

WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.

Posted: 02 Sep 2014 | Published: 29 Aug 2014

WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.

Posted: 25 Jun 2014 | Published: 20 Mar 2014

EGUIDE: This expert e-guide examines the changes that ITIL and IT service management are bringing to your IT departments

Posted: 27 May 2014 | Published: 27 May 2014

WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.

Posted: 12 Dec 2013 | Premiered: Oct 25, 2013

VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT.

Posted: 29 Jul 2013 | Premiered: 29 Jul 2013

WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.

Posted: 28 Jun 2013 | Published: 31 May 2013

EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

Posted: 09 Jan 2012 | Published: 06 Jan 2012