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Project Brief: Inside Juniper's radical IT transformation sponsored by ComputerWeekly.com EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents. Posted: 25 Mar 2021 \| Published: 25 Mar 2021 TOPICS: CIOs \| Cloud Computing \| Data Management \| Infrastructure as a Service (IaaS) \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Spending \| IT Workforce \| MPLS

ITIL 4 Whitepaper sponsored by Atlassian EBOOK: Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM. Posted: 17 Feb 2021 \| Published: 17 Feb 2021 TOPICS: Business Management \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

Forrester Proven Drivers Unlock ITSM Infographic sponsored by Atlassian WHITE PAPER: In this infographic from a Forrester study, take a look at how to unlock high-velocity ITSM and learn what separates high and low performers in an organization. Open now to get started. Posted: 16 Feb 2021 \| Published: 16 Feb 2021 TOPICS: IT Governance \| IT Infrastructure \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

What is AIOps for Monitoring? sponsored by LogicMonitor EBOOK: This eBook takes a deep dive into AIOps: the truth behind the hype, AIOps for monitoring, how to get started with your own AIOps initiative and more. Read now to get the low down on everything AIOps. Posted: 04 Feb 2021 \| Published: 04 Feb 2021 TOPICS: Artificial Intelligence \| IT Industry \| IT Management \| IT Service Centers \| IT Services \| IT Workforce

IT Service Management at High Velocity sponsored by Atlassian WHITE PAPER: High-velocity ITSM is all about transitioning an IT organization from a traditional service development and support team to one operating at high speed. Open up this white paper to explore more on this topic, including benefits of high velocity IT, high-velocity ITSM platforms and more. Posted: 02 Feb 2021 \| Published: 02 Feb 2021 TOPICS: IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

The Definitive Guide to Onboarding sponsored by Liongard WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more. Posted: 22 Jan 2021 \| Published: 02 Feb 2021 TOPICS: IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Services \| IT Workforce \| Outsourcing

Monitoring & Alerting: Best Practices Guide sponsored by LogicMonitor WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization. Posted: 19 Jan 2021 \| Published: 19 Jan 2021 TOPICS: IT Best Practices \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| Troubleshooting

A Buyer’s Guide to Log Analysis sponsored by LogicMonitor WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work. Posted: 14 Jan 2021 \| Published: 14 Jan 2021 TOPICS: IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

Windows 10: How the client operating system is evolving sponsored by ComputerWeekly.com EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT. Posted: 26 Nov 2020 \| Published: 26 Nov 2020 TOPICS: Architectures \| Client-Server Architectures \| Client-Server Software \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Systems \| Operating System Virtualization \| Operating Systems \| Windows

JSM Incident Management Overview Video sponsored by Atlassian VIDEO: Incident management platforms speed up IT processes, escalating problems to the right person and shortening response times. This quick two minute video covers one company's ITSM platform, and takes you on a tour through the program. Posted: 23 Nov 2020 \| Premiered: 09 Nov 2020 TOPICS: IT Management Services \| IT Service Centers \| IT Services \| IT Systems \| ITIL

Project Brief: Inside Juniper's radical IT transformation sponsored by ComputerWeekly.com EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents. Posted: 14 Sep 2020 \| Published: 15 Sep 2020 TOPICS: CIOs \| Cloud Computing \| Data Management \| Infrastructure as a Service (IaaS) \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Spending \| IT Workforce \| MPLS

How to deliver a Service Catalog that your customers will “actually” use sponsored by Freshworks WHITE PAPER: Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use. Posted: 14 Sep 2020 \| Published: 14 Sep 2020 TOPICS: IT Service Centers \| IT Service Management \| IT Services \| IT Systems

Inside India: The world's IT powerhouse sponsored by ComputerWeekly.com EGUIDE: The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them? Posted: 12 Aug 2020 \| Published: 12 Aug 2020 TOPICS: Application Development \| Cloud Computing \| Cloud Storage Services \| IT Outsourcing Services \| IT Service Centers \| IT Services \| IT Workforce \| Remote Offices \| Remote Users \| Training

10 AI and machine learning use cases in ITSM sponsored by ComputerWeekly.com EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM Posted: 12 Jul 2020 \| Published: 13 Jul 2020 TOPICS: Artificial Intelligence \| CIOs \| IT Management \| IT Managers \| IT Service Centers \| IT Service Management \| IT Workforce \| ITIL

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner sponsored by Serviceaide WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper. Posted: 09 Jun 2020 \| Published: 09 Jun 2020 TOPICS: IT Service Centers \| IT Service Management \| IT Services

Visibility to Containers: Measurable outcomes from CMDB sponsored by ServiceNow EBOOK: Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity. Posted: 22 Jan 2020 \| Published: 22 Jan 2020 TOPICS: IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce

How to Provide Customers with Better Help Desk Experiences with Luma, the Virtual Agent sponsored by Serviceaide PRODUCT OVERVIEW: Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: Customer Self-Service \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management

24x7 Customer Service Without Additional Headcount sponsored by Serviceaide WHITE PAPER: Download this white paper to learn how the IT service desk demonstrates how the internal CX is influenced by the journey through interaction touchpoints, and why achieving this often requires a redesign of company culture, new technology, and modernized processes. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: Artificial Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Services \| Contact Center Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IT Service Centers

IT outsourcing in the digital age sponsored by ComputerWeekly.com EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry. Posted: 17 Apr 2018 \| Published: 17 Apr 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce \| Outsourcing

Benelux Salary Survey 2016/2017 sponsored by ComputerWeekly.com EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180. Posted: 08 Jun 2017 \| Published: 08 Jun 2017 TOPICS: IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce \| Management Training \| Staffing \| Workforce Planning

Focus: Enterprise digital transformation sponsored by ComputerWeekly.com EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers. Posted: 30 May 2017 \| Published: 30 May 2017 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| Leadership \| Transformers

Bare Metal Clouds: The Pros and Cons of a Non-Virtualized Option sponsored by IBM WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized. Posted: 08 Jul 2015 \| Published: 17 Jan 2014 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| Workload Automation

A Better Way to Manage Desktops: HP Workplace Management Services sponsored by Hewlett-Packard Enterprise WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help. Posted: 02 Sep 2014 \| Published: 29 Aug 2014 TOPICS: Desktop Applications Management \| Desktop Management \| Enterprise \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Workforce \| Management Service Providers \| Productivity

Your Guide to Improving IT Service Visibility sponsored by Pangea Systems WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services. Posted: 25 Jun 2014 \| Published: 20 Mar 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Auditing \| IT Departments \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

ITSM: Connecting Service Desk Operations to IT Strategies sponsored by IBM EGUIDE: This expert e-guide examines the changes that ITIL and IT service management are bringing to your IT departments Posted: 27 May 2014 \| Published: 27 May 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

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