IT Service Centers

WHITE PAPER: This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.

Posted: 19 Nov 2018 | Published: 19 Nov 2018

EBOOK: This PSA buyer's e-book is designed to help you identify the essential features to look for in a potential PSA platform. Read the e-book to view these features, as well as a handy checklist on the last page for product comparison purposes.

Posted: 15 Nov 2018 | Published: 15 Nov 2018

WHITE PAPER: When users interact with an IT service catalog, they expect a similar experience to what they would get from an online retailer. In this guide, uncover the five most unproductive aspects present in typical IT service catalogs –and find out how to turn your catalog's user experience on its head in response.

Posted: 01 Nov 2018 | Published: 01 Nov 2018

WHITE PAPER: After careful consideration, the UK's largest water supplier – responsible for over 900 million liters of water every day – decided it was time for their IT service management strategy to swim against the current. Read into this case study to learn how this company tapped into cutting edge ITSM and CSM to keep their business afloat.

Posted: 17 Oct 2018 | Published: 20 Aug 2018

RESOURCE: Check out this info-graphic to learn how IT service portals are truly being utilized by employees. Plus, get a glimpse into how IT support channels are projected to shift in coming years.

Posted: 08 Aug 2018 | Published: 08 Aug 2018

EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.

Posted: 17 Apr 2018 | Published: 17 Apr 2018

WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.

Posted: 04 Apr 2018 | Published: 20 Jan 2018

EBOOK: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.

Posted: 26 Mar 2018 | Published: 26 Mar 2018

WHITE PAPER: Discover 5 benefits of offering mobility support capabilities to your help desk services, such as increased employee satisfaction and loyalty, and more help for your remote workers.

Posted: 05 Feb 2018 | Published: 05 Feb 2018

EBOOK: How can efficiently mapping IT infrastructure to business critical services increase service visibility and improve your service delivery? This e-book reveals how service visibility can help you quickly spot the IT issues that threaten your business services.

Posted: 29 Jan 2018 | Published: 31 Aug 2016

EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.

Posted: 08 Jun 2017 | Published: 08 Jun 2017

EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.

Posted: 30 May 2017 | Published: 30 May 2017

ESSENTIAL GUIDE: CIOs should treat business-led IT ("Shadow IT") as another, often better, way to achieve the core goals of Corporate IT, this report from CEB argues

Posted: 22 Aug 2014 | Published: 22 Aug 2014

WHITE PAPER: This paper offers an intelligent archiving method with which archiving apps can automatically move data residing on any tier of storage to a fully integrated and highly available archive platform that enables you to rapidly repurpose data. Read on for a detailed look at this strategy and additional benefits.

Posted: 23 Oct 2018 | Published: 30 Apr 2018

CASE STUDY: Read on to learn more about the management platform that reduced Connections for Business' time spent on billing by 90%, thereby reducing labor costs and streamlining their operations and service delivery. Now their team can focus on revenue-building tasks.

Posted: 01 Oct 2018 | Published: 01 Oct 2018

CASE STUDY: Read on to learn from President Greg Bazar himself how a remote monitoring and management tool on an integrated platform enabled Simpatico Systems to provide expert customer support and improve utilization.

Posted: 28 Sep 2018 | Published: 28 Sep 2018

WHITE PAPER: Applications fuel the modern-day business environment, allowing the global collaboration, communication, and transactions that change the way we work. Learn how to ensure your IT organization can keep pace with growing responsibility and meet your business's operational demands.

Posted: 02 Apr 2018 | Published: 31 Dec 2016

WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.

Posted: 25 Jan 2018 | Published: 01 Jan 2018

WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.

Posted: 13 Apr 2017 | Published: 13 Apr 2017

WHITE PAPER: This white paper looks at some of the questions IT managers have asked when looking for a colocation provider and gives you insight into what questions will help you choose your own.

Posted: 02 Sep 2015 | Published: 02 Sep 2015

WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.

Posted: 08 Jul 2015 | Published: 17 Jan 2014

WHITE PAPER: This white paper describes how IT solution provider PowerNET implemented an integrated business process management and sales analytics system to create profitability through efficiency.

Posted: 19 Feb 2015 | Published: 19 Feb 2015

WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.

Posted: 02 Sep 2014 | Published: 29 Aug 2014

WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.

Posted: 25 Jun 2014 | Published: 20 Mar 2014

WHITE PAPER: This informative guide explores how you can deliver secure business services and improve customer experience.

Posted: 23 Jun 2014 | Published: 31 Dec 2013