IT Service Centers Reports

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 01 Jul 2021 | Published: 01 Jul 2021

EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

Posted: 25 Mar 2021 | Published: 25 Mar 2021

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 26 Nov 2020 | Published: 26 Nov 2020

EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

Posted: 14 Sep 2020 | Published: 15 Sep 2020

EGUIDE: The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them?

Posted: 12 Aug 2020 | Published: 12 Aug 2020

EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM

Posted: 12 Jul 2020 | Published: 13 Jul 2020

EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.

Posted: 17 Apr 2018 | Published: 17 Apr 2018

EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.

Posted: 08 Jun 2017 | Published: 08 Jun 2017

EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.

Posted: 30 May 2017 | Published: 30 May 2017

WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.

Posted: 08 Jul 2015 | Published: 17 Jan 2014

WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.

Posted: 02 Sep 2014 | Published: 29 Aug 2014

WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.

Posted: 25 Jun 2014 | Published: 20 Mar 2014

EGUIDE: This expert e-guide examines the changes that ITIL and IT service management are bringing to your IT departments

Posted: 27 May 2014 | Published: 27 May 2014

WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.

Posted: 12 Dec 2013 | Premiered: Oct 25, 2013

VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT.

Posted: 29 Jul 2013 | Premiered: 29 Jul 2013

WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.

Posted: 28 Jun 2013 | Published: 31 May 2013

EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

Posted: 09 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.

Posted: 22 Aug 2011 | Published: 22 Aug 2011

EBOOK: Automation is sometimes seen as a cure-all for IT departments looking to cut costs, but IT pros who implement this technology need to be sure they apply it correctly to really save money. Find out which mistakes are common when it comes to implementing automation.

Posted: 16 Jun 2011 | Published: 01 Jun 2011

WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.

Posted: 22 Oct 2010 | Published: 15 Jan 2010

WHITE PAPER: Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations.

Posted: 08 Feb 2010 | Published: 08 Feb 2010