Customer Interaction Centers Multimedia

VIDEO: Over half of respondents in this year's IT Priorities study have bigger IT budgets as they continue to make strategic investments in cyber security, cloud and automation. In this video, hear from TechTarget's APAC editor in chief on the top priorities of organisations and the major tech trends that are shaping IT buying decisions in the region.

Posted: 30 Mar 2023 | Premiered: 30 Mar 2023

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, talks us through the key areas that IT managers in the UK are planning on spending their budgets on. Results and statistics are taken from Computer Weekly's 2018 IT Priorities survey in which over 250 IT decision makers took part.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, discusses what's happening in security according to our 2018 IT Priorities survey taken by over 250 IT decision makers and managers.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

VIDEOCAST: Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.

Posted: 10 Mar 2009 | Premiered: Mar 10, 2009

WEBCAST: Your contact center agents spend all day interacting with your customers. The data they collect is invaluable for your business when it comes to enhancing your customer experience and future sales. However, if you don’t have the right platform for them, they may not collect all the relevant data you need. Watch this video to see how to fix that.

Posted: 21 Jul 2023 | Premiered: Jul 21, 2023

VIDEO: When it comes to creating a sustainable and unified customer experience, consistency and uniformity are the keys. However, for organizations with multiple locations, delivering a consistent CX can be hard. Overcoming the challenges of varied data models and silos requires the right solution. Watch this video to see what that solution is.

Posted: 17 Apr 2024 | Premiered: 17 Apr 2024

WEBCAST: It is essential to understand stakeholder priorities in today's ever-changing healthcare landscape. Learn what health systems are prioritizing in 2024, how they are building partnerships to address challenges, and how to interact with four key health system customer archetypes.

Posted: 27 Sep 2024 | Premiered: Sep 27, 2024

WEBCAST: To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.

Posted: 16 May 2024 | Premiered: Apr 16, 2024

WEBCAST: The contact center industry is rapidly growing, with its market reported to reach nearly $500 billion by 2027. However, with this growth comes the expectation for modernization and the handful of challenges it brings. So, what are the best ways to combat these obstacles? Watch this webinar to learn more.

Posted: 08 Mar 2023 | Premiered: Mar 8, 2023

WEBCAST: The digital transformation has greatly reduced the number of relationships that are formed throughout a business interaction. After-sales support provides a means of delivering experiences and relationships that customers crave. Watch this keynote webinar to learn more about after-sales support.

Posted: 06 Dec 2023 | Premiered: Dec 6, 2023

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

WEBCAST: An often-overlooked consequence of digital transformation is the lack of human-to-human interaction and its effect on trust. In this video, Computer Weekly ‘s Bryan Glick sits down with Cygenta CEO Jessica Barker to discuss digital trust, exploring what steps you can take to build trust with customers. Watch now to learn more.

Posted: 14 Dec 2022 | Premiered: Dec 14, 2022

VIDEO: The CX ecosystem has evolved from single-function technologies to new, omnichannel offerings that reside in the cloud. However, getting to a point of a seamless, integrated contact center can be confusing and risky. That is why this roadmap is here, to give you the information you need. Read on to learn about enhancing your CX ecosystem.

Posted: 02 Mar 2023 | Premiered: 02 Mar 2023

WEBCAST: Migrating from your legacy contact center technology can be a tricky task, and many organizations struggle with a successful transition. So, how can you better navigate your journeys to unlock new possibilities for customer engagement and operational efficiency? Tune into this webinar to learn more.

Posted: 27 Feb 2024 | Premiered: Feb 27, 2024

WEBCAST: Today, more banks sell through digital channels than ever before.But this change has come at a cost, as financial institutions are increasingly targeted by cyberattacks. In this webcast, 3 experts come together to discuss the complex environment facing financial services. Watch now to learn more.

Posted: 21 Aug 2024 | Premiered: Aug 22, 2024

WEBCAST: As public sectors continue to figure out ways that they can leverage new technology to improve their functionality, many are working to enhance CX strategies in hopes of taking their contact centers to the next level. But with so many tools available, how can you know which are best for your needs? Tune into this webinar to learn more.

Posted: 12 Feb 2024 | Premiered: Feb 13, 2024

VIDEO: As organizations struggle with labor shortages, contact centers and their teams seem to be getting hit the hardest. To combat these challenges, many companies have turned to outsourcing for assistance, but it does little to improve agent experiences. So how can you achieve both? Watch this webinar to learn more.

Posted: 18 Mar 2023 | Premiered: 07 Mar 2023

VIDEO: Contact centers rely on data to provide exceptional customer service, meaning that it’s critical for their technology to be up to date. But that data comes from repetitive actions, and many organizations can struggle to identify and review them. That’s where automation comes in. Watch this video to learn more.

Posted: 28 Feb 2023 | Premiered: 28 Feb 2023

WEBCAST: In this webinar with Mobile World Live, you will hear about the latest developments in generative AI and Machine Learning, its impact on communication service providers, and how to enable better customer experiences and deepen insights into your operations. Tune in now to learn more.

Posted: 30 May 2024 | Premiered: May 30, 2024

WEBCAST: Organizations know the importance of digital modernization, but a current state of increased IT complexity, rising costs, and an ongoing skills shortage, large projects can be risky without the right help. Moving your apps to a SaaS delivery model is the way to go, but with managed services it can be even easier. Watch this video to learn more.

Posted: 14 Jul 2023 | Premiered: Jul 14, 2023

VIDEO: Watch this Spotlight Series event to see a demo on how NeMo Retriever can optimize the embedding and retrieval process of RAG to deliver higher accuracy and more efficient responses for AI applications.

Posted: 24 Jul 2024 | Premiered: 24 Jul 2024