IT Management  >   Systems Operations  >   Systems Management  >  

Customer Call Center Management

RSS Feed   
Customer Call Center Management Reports
 
Communications and collaboration checklist for startups
sponsored by RingCentral
WHITE PAPER: For startups to really thrive and grow, there needs to be a culture of real-time collaboration in place from Day 1. Whether you're just getting started or you’re a well-established, high-growth startup on the rise, this checklist can help determine just how comprehensive and effective your employee communications and collaboration plan is.
Posted: 15 Dec 2020 | Published: 30 Sep 2020

RingCentral

Long Hold Times are Killing Your Customer Experience
sponsored by RingCentral
WHITE PAPER: If one thing is clear, it’s that customers absolutely hate being left on hold. Addressing this issue requires investment in strategies like proactive customer engagement, the development of digital channels for customer service, and chatbot incorporation. Read this white paper to learn more about boosting the call center customer experience.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

ARE YOU SATISFIED WITH YOUR CONTACT CENTRE EXPERIENCE?
sponsored by RingCentral
WHITE PAPER: Open this research report to learn more about the effects your contact center agents are having on your overall customer experience, and how you can quickly improve your customers’ perceptions.
Posted: 12 Jun 2020 | Published: 12 Jun 2020

RingCentral

Remote Agent Playbook
sponsored by RingCentral
EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.
Posted: 31 Jul 2020 | Published: 31 Jul 2020

RingCentral

2021 Contact Centre Buyer’S Guide Trends Driving The Essentials For Modern Customer Experiences
sponsored by Genesys
EGUIDE: Access this buyer’s guide to explore how digital engagement, remote work and operations, collaboration tools, and more are re-defining modern contact centes in 2021 and beyond..
Posted: 26 Feb 2021 | Published: 26 Feb 2021

Genesys

Service Cloud Brings Intuitive UI to Customer Service and Support
sponsored by Salesforce.com
EGUIDE: Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.
Posted: 21 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

New Analytics Approach Needed for Contact Center Success
sponsored by Five9
EGUIDE: This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.
Posted: 21 May 2014 | Published: 21 May 2014

Five9

Take Advantage of Multi-Channel to Improve CEM
sponsored by Five9
EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Five9

Forging a CEM Strategy That Can Power Commerce
sponsored by SearchCRM
EBOOK: This three-part expert guide focuses on the steps to take to engage customers in the ever-growing e-commerce industry. Inside, discover the 6 key factors that can make or break a customer's shopping experience.
Posted: 17 Apr 2014 | Published: 22 Apr 2014

SearchCRM

New Contact Center Metrics to Fit Busy New Customers
sponsored by Aspect
EGUIDE: View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Aspect
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info  | Cookie Preferences