Customer Call Center Management

Customer Call Center Management Multimedia (View All Report Types)
The Secret Recipe: Transforming Best-In-Class Contact Centers
sponsored by Talkdesk
WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

Talkdesk

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Road to Modernization
sponsored by IBM
WEBCAST: Over 50% of LOB execs list better strategic relationships and reduced costs as B2B integration benefits. Modernize now.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

Minimize Risk and Strengthen Compliance in Data Exchange
sponsored by IBM
WEBCAST: Are your files secured and reliable? Overcome security and compliance concerns with managed file transfer technology.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

Your Chance to Get It Right: Five Keys to Building AppSec into DevOps
sponsored by Veracode, Inc.
WEBCAST: Watch this webcast to learn five key factors of building code securely from the beginning.
Posted: 17 Jan 2018 | Premiered: Jan 17, 2018

TOPICS:  IT Management
Veracode, Inc.

Meeting Your Banking Needs
sponsored by Hewlett-Packard Enterprise
VIDEO: Find out how to deliver a better, digital customer experience without increasing costs or replacing your legacy systems.
Posted: 08 Feb 2017 | Premiered: 08 Feb 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise

Visual Digital Platforms: Crucial Technology to Eliminate Poverty
sponsored by Hewlett-Packard Enterprise
VIDEO: See how Foundation Paraguay helps thousands of families overcome poverty with digital services and a bottom-up approach.
Posted: 30 Jan 2017 | Premiered: 30 Jan 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise

Ten Questions to Ask Your File Gateway Vendor
sponsored by IBM
WEBCAST: Determine if a vendor will increase reliability, reduce security risk, and support rapid growth with these 10 questions.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

Omnichannel Retailing: It's a Whole New World
sponsored by IBM
WEBCAST: Omnichannel transformation led to high growth rates, but challenges remain. Don't compromise your operational processes.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM