Pros and cons of WFM in the call center
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. Find out:
- Why call centers use WFM
- How WFO is different from WFM
- How to build a business case for workforce optimization (WFO)
- And pitfalls to avoid when implementing WFO.