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Four Journeys One Destination Customer Experience Excellence
sponsored by Cisco Webex
EBOOK: PH
Posted: 13 Oct 2021 | Published: 13 Oct 2021

Cisco Webex

CUSTOMER OPERATIONS 2021: SUCCESS IN CX AND DIGITAL TRANSFORMATION THROUGH SERVICE AND BACK-OFFICEALIGNMENT
sponsored by ServiceNow
ANALYST BRIEF: Organizations that excel when it comes to customer operations see clear benefits, like 20% year over year growth in annual revenue. Check out this Aberdeen research paper to learn how alignment of your back-office and service department—and deploying the right communication and workflow solutions—is the cornerstone of customer operations success.
Posted: 13 Aug 2021 | Published: 13 Aug 2021

ServiceNow

Real World Case Studies for Intelligence Virtual Agents
sponsored by Serviceaide
VIDEO: The demands for customer support grow exponentially every day. To bridge the gap between the supply and demand of customer support, enterprises are implementing intelligent Virtual Agents. Learn more in this 2-minute video.
Posted: 11 Jun 2020 | Premiered: 11 Jun 2020

Serviceaide

Deliver the experiences your customers are looking for
sponsored by Verizon
RESOURCE: Download this infographic to look at these 5 categories of tools and better understand which ones are best suited to power your next-generation customer experience.
Posted: 14 May 2021 | Published: 14 May 2021

Verizon

Consumer Preferences for Conversational Commerce
sponsored by LivePerson
WHITE PAPER: Access the results of this LivePerson survey to learn how customer trends and expectations around messaging are changing and discover how advanced messaging capabilities can help you attract a wide range of customers across the buying cycle.
Posted: 12 Jul 2021 | Published: 12 Jul 2021

LivePerson

Lancashire Constabulary, HPE Pointnext Services Find Untapped Insights in Audio Data
sponsored by HPE and Intel®
CASE STUDY: Access this case study to see how Lancashire Constabulary engaged HPE Pointnext Services to help the police gain insight into emergency and non-emergency calls to improve efficiency and effectiveness in serving the public.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

HPE and Intel®

How automated help desk tools can drive remote productivity
sponsored by Allganize
RESOURCE: Working from home isn't going away anytime soon, putting an increased strain on IT management. Craig Greenhalgh explains how automated help desk tools could help IT employees. Access the article after a brief multiple-choice survey.
Posted: 03 Aug 2021 | Published: 03 Aug 2021


EXCELLING IN THE EXPERIENCE ECONOMY
sponsored by RingCentral
WHITE PAPER: Experiences are a vital part of the economy, with 86% of consumers reporting that they’re willing to pay more for great service. Read this white paper to explore research on the experience economy, and learn about strategies that can help you acquire and retain customers more efficiently.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

HOW TO LAUNCH A CALL DEFLECTION STRATEGY
sponsored by RingCentral
EBOOK: Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.
Posted: 16 Dec 2020 | Published: 16 Dec 2020

RingCentral

CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
sponsored by ServiceNow
EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow
 

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