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Curiosity Video Series Episode 3: Leadership & Analytics
sponsored by Domo Technologies
WEBCAST: In the 3rd episode of Curiosity: Do Data Differently series, Domo explores the new traits of data leadership necessary to navigate the pandemic and how to maximize the value of your teams in an increasingly digital work environment. Access it here.
Posted: 14 Dec 2020 | Premiered: Dec 14, 2020

Domo Technologies

Your ultimate chat solution checklist
sponsored by Genesys
WHITE PAPER: When it comes to customer experience, there’s one constant truth: The better you understand your customers, the more positive their customer journey can be. With AI, getting to know your customers is easier than ever. In this checklist assessment, learn how to build a chat strategy with the predictive engagement your customers need. Start here.
Posted: 23 Mar 2021 | Published: 23 Mar 2021

Genesys

Forrester TEI - The Total Economic Impact of ServiceNow Field Service Management
sponsored by ServiceNow
ANALYST REPORT: Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.
Posted: 05 Jan 2021 | Published: 05 Jan 2021

ServiceNow

A Blueprint for Enhanced Citizen Experiences
sponsored by Adobe
ANALYST REPORT: In this report, Adobe closely examines how government can move from a one-size-fits-all approach to serving populations digitally and delivering the right information at the right time to individual citizens in 2021 and beyond. Read on to view these critical takeaways.
Posted: 25 Feb 2021 | Published: 31 Dec 2020

Adobe

Create great experiences in your contact center
sponsored by TechTarget
RESOURCE: COVID-19 has highlighted the importance of having a contact center that can support mobile, omnichannel customer service. As you head into 2021, it's important to re-evaluate your current contact center strategy, to identify—and remedy—any existing weaknesses. Grab a copy of our guide to get started.
Posted: 01 Mar 2021 | Published: 01 Mar 2021

TechTarget

The Links Connecting to Loyalty
sponsored by Alchemer
WEBCAST: One of the strongest assets a business can have is a loyal customer base—a base that doesn’t just renew business but believes in your brand and advocates for it. Watch this webinar to learn the multifaceted approaches that can build customer loyalty, ways you can measure this faith, and how this can improve the employee experience too.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

Alchemer

An SAP® Integration Strategy to Empower B2B eCommerce
sponsored by Enosix
WHITE PAPER: Many businesses are struggling to see success with their e-commerce initiatives because they aren’t properly integrated with their SAP ERP system. Read this white paper to learn how you can properly integrate your ERP within your B2B e-commerce experience to provide your customers with the CX and personalization they demand.
Posted: 07 Apr 2021 | Published: 07 Apr 2021

Enosix

Professional Development And Research Institute On Blindness
sponsored by Alchemer
CASE STUDY: In the past, the Professional Development and Research Institute on Blindness (PDRIB) struggled to collect feedback from its users in an accessible way, resulting in lower quality data and decreased survey completion rates. Thankfully, things have changed. In this report, learn how PDRIB used Alchemer to make their surveys accessible for any user.
Posted: 08 Feb 2021 | Published: 08 Feb 2021

Alchemer

Self-Scanning & Covid-19
sponsored by Scandit
WEBCAST: Self-scanning and Scan & Go applications have quickly become mainstream as companies and consumers alike take measures to ensure safe, contactless shopping experiences. Now, the scanning trend is here to stay. In this webinar, learn how Scandit and Coop Denmark successfully deployed self-scanning for their customers. Watch here.
Posted: 24 Mar 2021 | Premiered: Mar 24, 2021

Scandit

Design communications for superior digital experience
sponsored by OpenText
WHITE PAPER: Whether traditional or digital, communications are the primary customer touchpoint for most organizations. Explore 5 best practices to take customer communications to the next level, and deliver a top-notch CX, in this white paper.
Posted: 09 Dec 2020 | Published: 09 Dec 2020

OpenText
 

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