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Carrier Switches (Churn) Reports
 
The Hidden Threat That’s Ruining Your Organization’s Employee Experience Strategy (and What You Need to Do to Fix It)
sponsored by Workgrid
WHITE PAPER: Read this white paper to learn how to remedy the additional stresses that come with forced “multi-tasking”—and keep your employee experience positive, reducing employee wear and churn.
Posted: 23 Sep 2019 | Published: 23 Sep 2019

Workgrid

Winning with Superior Customer Experiences
sponsored by Adobe Inc
WHITE PAPER: View this white paper to learn how brands can create, optimize, and deliver personalized customer experiences at scale with the help of Adobe Experience Manager.
Posted: 01 Oct 2019 | Published: 01 Oct 2019

Adobe Inc

Adjacency Secret to Product Innovation
sponsored by Rightpoint
VIDEO: View this video to discover the importance of adjacency in product innovation, and discuss the 5 secret ingredients to adjacent innovation in a digital world.
Posted: 04 Oct 2019 | Premiered: 04 Oct 2019

Rightpoint

A Guide to Choosing the Right Solution
sponsored by UltraServe
EBOOK: Digital businesses that operate on dated versions of e-commerce platforms jeopardize the functionality, scalability, and end-user experience in their buying operations. Download this re-platforming whitepaper, which introduces the top 3 drivers for modernizing platforms and 3 critical factors to consider in this process.
Posted: 07 Nov 2019 | Published: 07 Nov 2019

UltraServe

APAC: The CX Optimists
sponsored by Verizon
WHITE PAPER: Compared to rest of the world, APAC consumers are most likely to willingly give up their personal data to improve the overall customer experience (CX). Read this white paper to learn how to take advantage of this opportunity, and use the APAC consumer willingness-to-share for testing new CX strategies for your brand before a global rollout.
Posted: 30 Sep 2019 | Published: 30 Sep 2019

Verizon

Best Practices: Creation and Optimization of Your Customer Reference Program
sponsored by Upland RO Innovation
EBOOK: Read this e-book for best practices and tips from your peers designed to help B2B sales, marketing and customer reference management professionals create a thriving customer reference program.
Posted: 28 Oct 2019 | Published: 28 Oct 2019

Upland RO Innovation

Going Beyond ROI with ROX
sponsored by Contentstack
WHITE PAPER: The concept of return on experience (ROX) provides a gauge to assess the impact of a given experience on a business’ KPIs. Read this e-book for a deep dive into just how ROX can do this, how to calculate it and grow it, and—most of all—the real benefits its use has had on some major brands.
Posted: 30 Oct 2019 | Published: 30 Oct 2019

Contentstack

Beginner’s Guide to Observability
sponsored by Splunk
WHITE PAPER: Job roles organization-wide with integrated visibility into their respective operational processes (more formally known as observability) can lead to some dramatic improvements in the overall customer experience that you deliver. Read this white paper for some examples of observability in action, and how you can achieve it.
Posted: 21 Oct 2019 | Published: 21 Oct 2019

Splunk

Are You Ready for Billing Automation? 6 Questions to Help you Decide
sponsored by Fusebill
WHITE PAPER: Your subscription-based business is gaining traction and momentum—which means you have more billing and spreadsheets to deal with. Read this white paper for 6 questions to ask yourself to decide if it’s time to consider billing automation to alleviate some of these additional workloads.
Posted: 15 Oct 2019 | Published: 15 Oct 2019

Fusebill

5 Priorities for Providing a Successful Customer Experience
sponsored by InMoment
WHITE PAPER: According to research from Digital Banking Report, financial services organizations must focus on 5 crucial CX priorities in order to meet the needs of their evolving clients—read this white paper to find out what they are.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

InMoment
 

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