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Carrier Switches (Churn) Reports
 
The State of Video for Training in 2020
sponsored by Vbrick
ANALYST REPORT: In this research report, explore findings from a recent survey that shows how training professionals plan to leverage video for new and exciting use cases that will continue to drive the growth of video in 2020.
Posted: 21 Aug 2020 | Published: 21 Aug 2020

Vbrick

How Your Customer Success Team Can Help Deliver Superior Embedded Analytics
sponsored by Toucan Toco
WHITE PAPER: Delivering embedded analytics has become a key priority for most ISVs, and a key feature for buyers. So how can you ensure you’re providing your customers with what they’re looking for? Read on to learn how integrating your customer success team with your sales and product team can help in this endeavor.
Posted: 20 Aug 2020 | Published: 20 Aug 2020

Toucan Toco

Blueprint for Mobile Customer Notifications
sponsored by Twilio
WHITE PAPER: While people are ready and willing to receive notifications from the businesses they rely on, few businesses get this right. Read this white paper to learn how to send relevant notifications that will keep your customers engaged, happy, and ready to spend.
Posted: 28 Jul 2020 | Published: 28 Jul 2019

Twilio

Case Study: How supercomputing is transforming experimental science
sponsored by ComputerWeekly.com
EGUIDE: NERSC lead data scientist Debbie Bard talks about how large-scale data analytics using super computers is making new types of science possible
Posted: 03 Jul 2020 | Published: 03 Jul 2020

ComputerWeekly.com

Rethinking ‘Business as Usual’ Post-Pandemic
sponsored by TATA Communications
RESOURCE: Virtually every industry in every location has been impacted by COVID-19. In this blog, Tata Communications’ Vice President of Business Collaboration, Peter Quinlan, looks at what businesses will need to consider when it comes to their collaboration and business strategies in the long-term.
Posted: 07 Oct 2020 | Published: 12 May 2020

TATA Communications

Freshdesk Helped Bridgestone Set Up an Intuitive Helpdesk
sponsored by Freshworks
CASE STUDY: Jump into this case study to learn how Bridgestone, the world’s largest tire production and distribution company, adopted a customer service helpdesk tool to integrate disparate lines of communication, ease the role of service agents, and increase productivity.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Freshworks

5G: What to Expect in 2020
sponsored by Spirent
ESSENTIAL GUIDE: In this report, uncover insights from Spirent’s global 5G deals, providing a behind-the-scenes view of what’s gone right so far, where challenges exist and how past experiences can help predict what comes next.
Posted: 07 Oct 2020 | Published: 07 Oct 2020

Spirent

Evolution of the Marketer's Toolkit
sponsored by Adobe
RESEARCH CONTENT: Download this research report to explore data management’s increasingly important role in marketing and customer service, as well as tips to help you decide if a CDP or DMP is better for you.
Posted: 15 Oct 2020 | Published: 15 Oct 2020

Adobe

Transforming Customer Experience Through Contact-Center-as-a-Service
sponsored by TATA Communications
WHITE PAPER: CX is set to overtake price and product as key brand differentiators. Enhancing the value of CX is essential to increasing customer lifetime value and retention, and now that enterprises are on their way to the cloud, CX must follow suit. Scan this white paper presented by Frost & Sullivan to get a glimpse of Contact-center-as-a-Service.
Posted: 05 Oct 2020 | Published: 05 Oct 2020

TATA Communications

Attracting more students to study in New Zealand with Marketo Engage
sponsored by Adobe
CASE STUDY: Despite a website that attracted more than one million unique visitors annually, Education New Zealand (ENZ) was not collecting data or tracking interactions with potential students—and dropping enrollment numbers were proof of insufficient engagement. Learn how ENZ revamped their direct marketing approach with Marketo Engage in this guide.
Posted: 22 Oct 2020 | Published: 22 Oct 2020

Adobe
 

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