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Your Path, Your Way: 3 Options for Transforming Your Legacy Contact Center
sponsored by Genesys
EBOOK: In this e-book, discover how to transform your contact center with Genesys. Learn how to maximize your customer experience platform migration options while minimizing risk and disruption, and explore how the cloud can help improve your migration prospects.
Posted: 11 Jul 2019 | Published: 11 Jul 2019

Genesys

What is a Virtual Agent?
sponsored by IPSoft
WHITE PAPER: When combined with artificial intelligence and machine learning, the possibilities become much broader for traditional virtual agents—read this white paper to find out more about modern intelligent virtual agents and their capabilities.
Posted: 12 Sep 2019 | Published: 12 Sep 2019

IPSoft

The Business Value of Adobe Experience Manager Sites
sponsored by Adobe Inc
RESEARCH CONTENT: View this case study to learn about the business value of Adobe Experience Manager Sites (AEM Sites), and decide if AEM Sites is right for your organization's engagement goals.
Posted: 13 Sep 2019 | Published: 28 Feb 2018

Adobe Inc

Customer Service Best Practices
sponsored by Genesys
EBOOK: How do you guarantee the success of your customer experience strategy? In this e-book, discover how to improve your existing customer experience strategy through the integration of customer service best practices from Genesys, and explore 5 ways to deal with customer challenges and burnout.
Posted: 12 Jul 2019 | Published: 12 Jul 2019

Genesys

SFG Success Spotlight: Consolidating Multiple Systems and Data Sources into FlexOMS
sponsored by SFG
CASE STUDY: With this case study, learn how your organization can improve its customer experiences with a unified database from SFG. Explore how SFG's SaaS software helped their multi-brand client achieve a 360-degree view of their customer without compromising the flexibility and strength of their software, and decide if SFG is right for your organization.
Posted: 04 Sep 2019 | Published: 04 Sep 2019

SFG

X Series Solution Overview
sponsored by 8x8, Inc.
WHITE PAPER: In this white paper, the 8x8 X Series consolidated contact center solution addresses the problem with an unprecedented level of integration, which can be deployed rapidly and reliability across entire organizations.
Posted: 31 Jul 2019 | Published: 31 Jul 2019

8x8, Inc.

How to Integrate a Content Personalization Engine
sponsored by Contegix
EGUIDE: A key aspect of the digital experience is getting the right content to the right person at the right time, and a content personalization engine can help. In this guide, explore the benefits of a content personalization engine and review 5 steps for integrating a content personalization engine into your existing CMS.
Posted: 29 Aug 2019 | Published: 26 Aug 2019

Contegix

Transformative CX (TCX)
sponsored by IPSoft
WHITE PAPER: Businesses that intend to differentiate themselves from competitors in the era of digital transformation (DX) will want to back their customer experience (CX) with cognitive automation technologies. Read this white paper to discover why current markets are demanding that CX begin dramatically transforming to meet evolving consumer demands.
Posted: 10 Sep 2019 | Published: 10 Sep 2019

IPSoft

How Conversational Banking is Transforming the Customer Experience
sponsored by IPSoft
CASE STUDY: Read this white paper to learn how IPsoft's intelligent virtual assistant, Amelia, partners with other applications to deliver a personalized customer experience that differentiates businesses in crowded markets.
Posted: 13 Sep 2019 | Published: 13 Sep 2019

IPSoft

The Model for Modern Marketing
sponsored by Adobe Inc
RESEARCH CONTENT: View this white paper to learn how outdated marketing strategies are failing today's businesses and consumers. Uncover how CMOs can improve their marketing strategies by taking on a new, truly customer-centric approach, and explore how a modern day marketing model can help improve customer satisfaction and jumpstart your business success.
Posted: 27 Aug 2019 | Published: 27 Aug 2019

Adobe Inc
 

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