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Carrier Switches (Churn) Reports

Infographic: Business Process Management sponsored by TechTarget ComputerWeekly.com EGUIDE: An infographic highlighting what buyers are telling us about their next business process management buy. Including top purchase drivers, top features and the top vendors being considered for purchase. Posted: 08 Feb 2021 \| Published: 02 Nov 2017 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Business Systems \| Human Resources Management \| Human Resources Services \| Human Resources Software \| Workforce Management Software

CRM Evolves Towards Digital Customer Engagement sponsored by TechTarget ComputerWeekly.com EGUIDE: This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore. Posted: 08 Feb 2021 \| Published: 23 Oct 2017 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Computer Weekly - 9 August 2022: Eurotunnel's digital journey for the realities of post-Covid travel sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, the travel industry was devastated by the pandemic, but we find out how Eurotunnel is turning to digital to better engage customers in the post-Covid world. We examine the impact of the economic slowdown on the tech giants. And we explain all you need to know about data gravity. Read the issue now. Posted: 05 Aug 2022 \| Published: 09 Aug 2022 TOPICS: Cloud Computing \| Content Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Data Storage \| Spend Management \| Storage Architectures \| Travel Industry

Computer Weekly – 24 May 2022: Set innovation free and make great ideas a reality sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we look at Gartner's call to innovate – and innovation across retail, the circular economy and the automotive sector. We talk to Verastar's CTO about customer engagement in its small business services. And we examine how poor data quality is frustrating corporate desires to be data-driven. Read the issue now. Posted: 23 May 2022 \| Published: 24 May 2022 TOPICS: Automotive Industry \| Autonomic Computing \| Autonomous Systems \| CRM \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Support Software \| Data Analytics \| Data Center Infrastructure Efficiency \| Data Quality \| Environmental Standards \| Retail Channels \| Robotics

Profiling ABM Success: New Research for Benchmarking and Roadmapping Your Own ABM Journey sponsored by Informa TechTarget RESEARCH CONTENT: As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program. Posted: 08 Feb 2021 \| Published: 18 Apr 2019 TOPICS: B2B \| CRM \| CRM Software \| Customer Retention \| Customer Satisfaction \| Marketing \| Sales \| Sales and Marketing Software \| User Experience

Computer Weekly – 5 October 2021: The most influential women in UK technology sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we reveal the 50 women chosen as the most influential in UK technology for 2021, and talk to the 10th winner of our annual list – Poppy Gustafsson, CEO of Darktrace. Also, our latest buyer's guide looks at digital customer experience technologies. Read the issue now. Posted: 01 Oct 2021 \| Published: 05 Oct 2021 TOPICS: Artificial Intelligence \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Center Design \| Data Center Infrastructure Efficiency \| Green Data Center \| IT Industry \| IT Management \| IT Workforce

MicroScope: Steering IT in the right direction sponsored by MicroScope EZINE: An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel. Posted: 08 Feb 2021 \| Published: 26 Jan 2018 TOPICS: Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Support Software

Computer Weekly – 24 October 2023: Brewing data insights at Heineken sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now. Posted: 24 Oct 2023 \| Published: 24 Oct 2023 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Management \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| Operational Support Systems \| Public Cloud

Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now. Posted: 23 Feb 2024 \| Published: 27 Feb 2024 TOPICS: CIOs \| Cloud Computing \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Centers \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Hybrid clouds \| Licensing \| Microsoft Office \| Retail Channels \| Software Licensing \| Unified Messaging Systems

The New Face of IT Service Management: Aligning Business, Development and Operations Teams for Strategic Advantage sponsored by IBM WHITE PAPER: This research shows that a lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together. Posted: 13 Feb 2009 \| Published: 13 Feb 2009 TOPICS: Business Processes \| Change Management \| IT Service Management \| SOA

Carrier Switches (Churn) Reports