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Carrier Switches (Churn) Reports
 
IT Process Automation Your Survival Guide
sponsored by Ayehu
EBOOK: Use this e-book to understand how to best address these aspects of IT process automation, along with 7 questions to ask when evaluating tools ITPA.
Posted: 05 Dec 2019 | Published: 05 Dec 2019

Ayehu

Understanding Your Needs for BPM and aPaaS
sponsored by Mendix
WHITE PAPER: Download this BPM guide which outlines both primary use case integrations and possible barriers that could be resolved with an aPaaS tool.
Posted: 20 Nov 2019 | Published: 20 Nov 2019

Mendix

Reimagining Customer Experience
sponsored by Vonage
WHITE PAPER: Research has shown that 86% of consumers are willing to pay more for a great experience, while 89% will leave due to a poor experience. And by the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Find out the Vonage journey.
Posted: 23 Mar 2020 | Published: 23 Mar 2020

Vonage

Legacy Infrastructure & Disjointed Strategic Vision Are Barriers to Next Gen Customer Experiences
sponsored by Comcast Business
ANALYST REPORT: Despite the ubiquity of technology throughout the customer journey, customers still want human-like interactions with brands. In order to provide this, organizations should focus on providing empathy at scale. In this IDC study, explore the challenges of building out empathy at scale and how you can overcome 3 common barriers.
Posted: 31 Jan 2020 | Published: 09 Jan 2020

Comcast Business

Reducing Business Friction to Deliver Better Experiences
sponsored by Comcast Business
WHITE PAPER: Frictionless experiences must be the new normal for every business. Since high-performance technology is critical to delivering a frictionless experience, the underlying network becomes even more important. In this white paper, learn how to create the right network foundation to reduce friction.
Posted: 30 Jan 2020 | Published: 30 Jan 2020

Comcast Business

How Mobile Workforce Management Affects Customers
sponsored by Skedulo
RESOURCE: Jump inside this blog post to learn how increasing your mobile workforce management capabilities can swing around and help increase your organization’s customer experience quality – a metric worth its weight in gold in today’s user-first world.
Posted: 19 Mar 2020 | Published: 19 Jul 2019

Skedulo

Market Forecast and the Future of Intelligent Automation
sponsored by Ayehu
WHITE PAPER: 85% of global business leaders indicate they’re prioritizing AI implementation in the next 5 years to stay ahead of their industry – but how should you deploy automated intelligence? Download this AI whitepaper which dives into the 6 business benefits of AI, and 5 steps to implementing it successfully.
Posted: 05 Nov 2019 | Published: 05 Nov 2019

Ayehu

The Importance of DEM in the Financial Services Industry
sponsored by Catchpoint Systems Inc.
WHITE PAPER: Today’s tech-savvy customers expect an on-demand digital experience that’s equally savvy, posing a unique challenge in industries known for strict regulations. Jump into this eBook to learn how integrating a digital experience monitoring platform can give financial services organizations proactive insight into their customer-facing services.
Posted: 02 Mar 2020 | Published: 02 Mar 2020

Catchpoint Systems Inc.

The State of Agent Experience and Engagement in Today’s Contact Centers
sponsored by NICE inContact
RESEARCH CONTENT: Improving employee engagement can have multiple ripple effects across an organization— especially in the contact center, where agent experience directly correlates to customer satisfaction. Download this research report to explore key findings on how contact centers can drive satisfaction, engagement, and motivation.
Posted: 25 Feb 2020 | Published: 25 Feb 2020

NICE inContact

How to Build a Strong Business Case for Your Supply Chain Technology Investment
sponsored by GIB
WHITE PAPER: Download this guide which provides 9 ways for you to evaluate and pitch the benefits of a potential supply chain tech investment to your decision stakeholders.
Posted: 22 Nov 2019 | Published: 22 Nov 2019

GIB
 

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