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Optimizely Guide Book
sponsored by Optimizely
RESOURCE: There are plenty of A/B testing tools on the market, and plenty of marketing and web management tools with testing capabilities. However, many of them are costly, time consuming, and can lead to skewed results. In this guidebook, Nucleus Research highlights the Optimizely platform and top benefits customers have experienced since implementing.
Posted: 30 Nov 2018 | Published: 31 Mar 2017

Optimizely

AI-Powered Search For Customer Support
sponsored by Attivio
WHITE PAPER: Whether it's through a contact center or self-service web portal, the support function is where customers engage with your company most. In this white paper, discover how AI-powered search can help businesses deliver exceptional customer support and improve the quality of daily customer interactions.
Posted: 29 Jan 2019 | Published: 29 Jan 2019

Attivio

The Complete Guide to Optimizing Demand Generation
sponsored by Optimizely
EBOOK: How is your organization ensuring that every digital touchpoint with a visitor guides them towards becoming a customer as efficiently as possible? In this e-book, learn how optimization can amplify your current campaigns across all channels, allowing you to reduce the risk of developing digital campaigns that don't generate leads.
Posted: 27 Nov 2018 | Published: 27 Nov 2018

Optimizely

The Power of Trust between Businesses and Consumers
sponsored by Micro Focus
WHITE PAPER: From logging in to logging out and everything in between, modern authentication enables a positive customer interaction with your digital systems. In this white paper, learn how you can leverage today's technologies, such as multifactor authentication, to strike a balance between security, convenience, and long-term opportunities.
Posted: 04 Mar 2019 | Published: 31 Jul 2018

Micro Focus

A Guide to the CX Improvement Landscape
sponsored by West IP Communications
RESEARCH CONTENT: There are many ways to approach CX restructuring. Read these white pages for informed statistics on the most common business practices regarding CX and highlighted areas for improvement and optimization.
Posted: 07 Dec 2018 | Published: 30 Nov 2018

West IP Communications

SERVICE MANAGEMENT: CHOOSING SOFTWARE TO MANAGE WHAT'S NEXT
sponsored by IFS
EBOOK: Service organizations are in a prime position to benefit from digital transformation. Explore this e-book to learn how your field service organization can deliver great customer experiences without sacrificing profitability – and why that's necessary now more than ever.
Posted: 24 Jan 2019 | Published: 31 Dec 2018

IFS

Transforming Your Legacy Contact Center Into a Customer Experience Center
sponsored by Avtex
EBOOK: To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can improve customer satisfaction rates, generate loyalty, decrease unnecessary costs and drive efficiencies for your organization.
Posted: 02 Oct 2018 | Published: 02 Oct 2018

Avtex

How Companies Transform Their Customer Experience in the Age of the Customer
sponsored by Zendesk
: Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.
Posted: 31 Oct 2018 | Published: 31 Oct 2018

Zendesk

Vendor Comparison: How 10 CCaaS Vendors Compare
sponsored by NICE inContact
RESEARCH CONTENT: Download this Gartner Magic Quadrant, explore the strengths and cautions of 10 CCaaS vendors, and find out how the dynamics of the CCaaS market have changed based on the evolution of the contact center to the customer experience center.
Posted: 14 Nov 2018 | Published: 17 Oct 2018

NICE inContact

Trends Elevating the Customer Experience in Travel & Transportation
sponsored by Salesforce
RESEARCH CONTENT: Download this report to explore how travel, transportation, and hospitality companies that focus on personalized, contextualized, and proactive engagement can thrive in this new customer era.
Posted: 11 Mar 2019 | Published: 11 Mar 2019

Salesforce
 

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