Business of Information Technology  >   Business Processes  >   Customer Service  >   Customer Satisfaction  >  

Carrier Switches (Churn)

RSS Feed   
Carrier Switches (Churn) Reports
 
Call Center Experience: The Piece Everyone’s Overlooking
sponsored by Easy On Hold
WHITE PAPER: 86% of callers must endure hold time every time they contact customer service. So why, then, is the in-queue and on-hold experience for callers so frequently forgotten? Explore the 3 steps you can take to improve the contact center experience for your customers, and tips for getting started in this white paper.
Posted: 09 Dec 2020 | Published: 09 Dec 2020

Easy On Hold

How to Launch a Call Deflection Strategy
sponsored by RingCentral
EBOOK: Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.
Posted: 16 Dec 2020 | Published: 16 Dec 2020

RingCentral

Orchestrating enterprise wide recovery from COVID-19
sponsored by Fractal
WHITE PAPER: With stay-at-home orders and remote work, the era of streaming content is at an all-time high. Learn about the 3 enterprise-wide strategies that can help drive a consistent customer experience as the market continues to rise and fall here.
Posted: 03 Aug 2020 | Published: 03 Aug 2020

Fractal

10 Questions to Ask Before Considering A Customer Data Platform
sponsored by Reltio
EBOOK: If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

Reltio

Customer Success Story: MoneyGram
sponsored by NICE inContact
CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

NICE inContact

Collaborative selling with Slack
sponsored by Slack
WEBCAST: Join this webinar to hear from Kevin Egan, Slack’s VP of Sales, as he explores how Slack multiplies the power of Salesforce and enables your sales team to collaborate effectively inside and outside of your company to close more deals faster.
Posted: 07 Dec 2020 | Premiered: Dec 7, 2020

Slack

Aws Personalize Brings The Power Of Amazon To Everyone
sponsored by SoftServe
WHITE PAPER: Learn about Amazon Personalize and how you can get started with it today in this white paper.
Posted: 17 Nov 2020 | Published: 17 Nov 2020

SoftServe

Building a New Future for Retail
sponsored by AT&T Cybersecurity and Fortinet
DATA SHEET: Today’s retailers have the opportunity to harness behavioral insights and customer data and transform yesterday’s interactions into streamlined, secure and highly personalized customer experiences. View this infographic to learn more about the threats, opportunities and best practices in modern retail.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

AT&T Cybersecurity and Fortinet

The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE inContact
WEBCAST: In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021

NICE inContact

Manage field service efficiently and safely during challenging times
sponsored by ServiceNow
EBOOK: Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.
Posted: 15 Dec 2020 | Published: 15 Dec 2020

ServiceNow
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info