Organizations that excel when it comes to customer operations see clear benefits, like 20% year over year growth in annual revenue. Check out this Aberdeen research paper to learn how alignment of your back-office and service department—and deploying the right communication and workflow solutions—is the cornerstone of customer operations success.
The demands for customer support grow exponentially every day. To bridge the gap between the supply and demand of customer support, enterprises are implementing intelligent Virtual Agents. Learn more in this 2-minute video.
Access the results of this LivePerson survey to learn how customer trends and expectations around messaging are changing and discover how advanced messaging capabilities can help you attract a wide range of customers across the buying cycle.
Access this case study to see how Lancashire Constabulary engaged HPE Pointnext Services to help the police gain insight into emergency and non-emergency calls to improve efficiency and effectiveness in serving the public.
Working from home isn't going away anytime soon, putting an increased strain on IT management. Craig Greenhalgh explains how automated help desk tools could help IT employees. Access the article after a brief multiple-choice survey.
Experiences are a vital part of the economy, with 86% of consumers reporting that they’re willing to pay more for great service. Read this white paper to explore research on the experience economy, and learn about strategies that can help you acquire and retain customers more efficiently.
Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
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