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Wireless Customer Relationship Management

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An Innovative, Software-Based Mobile Video Conferencing Solution
sponsored by Vidyo, Inc.
WHITE PAPER: This informative paper examines the move toward mobile video conferencing and discusses the limitations of traditional solutions when it comes to supporting mobile users, examining how your organization can overcome these issues.
Posted: 27 May 2014 | Published: 27 May 2014

Vidyo, Inc.

Why Dell Rugged? - Durable Mobile Computing Solutions for Extreme Conditions
sponsored by Dell, Inc.
WEBCAST: This exclusive webcast discusses a mobile computing solution that provides military-grade rugged durability with the business level of support and manageability so your workers can have long-lasting, field-ready technology that is manageable in the most extreme conditions.
Posted: 10 Jun 2014 | Premiered: Jun 10, 2014

Dell, Inc.

A Series of Rugged Laptops for Mobile Workers
sponsored by Dell, Inc.
WHITE PAPER: This exclusive resource takes an in-depth look at a series of rugged notebook solutions that is built to endure the tough conditions workers will face in the field.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Dell, Inc.

Delivering Positive Multi-Channel Customer Experiences
sponsored by Microsoft India
EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

Microsoft India

Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Genesys

The Dynamic Sales Team: Transforming the Way Organizations Sell
sponsored by Microsoft India
WHITE PAPER: In this white paper, learn how to maintain a consistent, compelling relationship with your customers by transforming the way you approach marketing, sales, and service. Explore how trends such as cloud, mobile social, big data, and analytics are impacting sales, and learn how to achieve the four key characteristics of a dynamic sales team
Posted: 20 May 2014 | Published: 31 Dec 2012

Microsoft India

Going Mobile Video
sponsored by CA Technologies.
WEBCAST: This exclusive webcast discusses a management cloud solution for enterprise mobility that allows you to manage devices, applications, content, email, and APIs more efficiently and effectively, enabling a stronger, more productive workforce.
Posted: 25 Jun 2014 | Premiered: Jun 25, 2014

CA Technologies.

BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett-Packard Company

Empower Sales Teams On The Go
sponsored by Microsoft India
VIDEO: To meet the needs of the on-the-go sales rep, you need a CRM system that's flexible, collaborative, and available on any device, from smartphone to tablet to PC. In this video, learn about one such CRM system that provides modern sales teams with the tools they need at the speed and ease necessary for today's fast-paced business world.
Posted: 27 May 2014 | Premiered: 04 Nov 2013

Microsoft India

Contact Center Metrics and Performance Management
sponsored by Five9
EGUIDE: This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
Posted: 21 May 2014 | Published: 21 May 2014

Five9
 
 
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