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Service Level Management

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ALSO CALLED: SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate  … 
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Service Level Management White Papers (View All Report Types)
1 - 25 of 93 Matches Previous Page  |  Next Page
How to Set Managed Services Pricing
sponsored by Solarwinds MSP
WHITE PAPER: Pricing managed services can be a tricky situation, but this white paper is here to provide some answers. Click inside and learn the 5 steps to set your managed services pricing model.
Posted: 06 Oct 2017 | Published: 06 Oct 2017

Solarwinds MSP

How Choosing the Right Managed Cloud Service Provider Can Maximize the Value of Your SAP Deployment
sponsored by IBM
WHITE PAPER: Learn a new definition of what "managed services" means in terms of digital transformation, as well as some tips on how you can pick the best MSP to support SAP.
Posted: 31 Aug 2017 | Published: 31 Aug 2016

IBM

Cloud Managed Services: A Comparison Guide
sponsored by IBM
WHITE PAPER: If deploying and managing cloud migration and hosting puts too heavy a burden on your IT team, then you should consider partnering with a cloud provider. Click inside to learn some of the security, management level, and diversity factors you should take into account before adopting any service.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

IBM

5 Steps to Cloud Service Provider Success
sponsored by ConnectWise
WHITE PAPER: Use the 5 steps outlined in this white paper to help give you a leg up when realizing your cloud services profitability. Find out why you need to build awareness among your customers, evaluate your sales agreements, and more now.
Posted: 21 Aug 2017 | Published: 21 Aug 2017

ConnectWise

5 Insider Tips to Managing Multiple Sites
sponsored by Liquid Web
WHITE PAPER: In this guide, learn 5 best practices to bring your websites together under one hosting plan to simplify management and maintenance.
Posted: 09 Aug 2017 | Published: 09 Aug 2017

Liquid Web

20 Point Checklist for Vetting a Managed Hosting Provider
sponsored by Liquid Web
WHITE PAPER: Once your brand new website is complete, how will you manage it? In this guide, discover 20 point checklist for vetting managed hosting providers, to help you get the service you need, at the price you want.
Posted: 09 Aug 2017 | Published: 09 Aug 2017

Liquid Web

Business Transformation Rests on the Cloud
sponsored by Rackspace Intel
WHITE PAPER: Download this resource for cloud providers, which details why more than half of worldwide organizations deploying cloud outsource part of their deployments, and learn how to meet the demands digital businesses require of their cloud infrastructures.
Posted: 14 Apr 2017 | Published: 14 Apr 2017

Rackspace Intel

Cloud Workloads on the Mainframe
sponsored by IBM
WHITE PAPER: In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

IBM

Optimizing Your Service Delivery: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Innovating Through Cloud Technologies Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper takes a look into the challenges surrounding the implementation of the cloud among businesses.
Posted: 17 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
WHITE PAPER: Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ...
Posted: 24 Jul 2014 | Published: 01 Mar 2007

Keynote Systems

The Forrester Wave: Global Workplace Services, Q1 2013
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

Hewlett-Packard Enterprise

CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details an automated service level management solution that will save on cost and improve customer relations.
Posted: 15 Nov 2013 | Published: 18 Nov 2011

CA Technologies.

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

Business Plan Blueprint: Turn Your Dreams Into Actionable Goals
sponsored by ConnectWise
WHITE PAPER: This e-book and planning worksheet will walk you through the steps to creating a winning business plan and change the way you look at your business processes.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

ConnectWise

Realizing integrated interconnected service chain
sponsored by IBM
WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.
Posted: 17 Jul 2013 | Published: 30 Jun 2012

IBM

Inventory Optimization for the Consumer Products Industry
sponsored by IBM
WHITE PAPER: Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
Posted: 18 May 2012 | Published: 01 May 2012

IBM

Service Virtualization: Reduce the time and cost to develop and test modern, composite applications
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Read this white paper to learn how developers and testers can leverage service virtualization to reduce software business risk, minimize delays, increase software quality, meet SLAs for performance and quality, maximize team productivity, and support globalization.
Posted: 27 Mar 2012 | Published: 30 Sep 2011

Hewlett Packard Enterprise

VMware: Virtualizing Your Infrastructure Just Got Easier
sponsored by EMC Converged Platforms.
WHITE PAPER: Concerns about migration downtime, security, and application service level maintenance have kept many organizations from virtualizing their infrastructure. Read this paper to discover how a converged infrastructure platform can bring you all the benefits of virtualization without the risks typically associated with an implementation.
Posted: 15 Feb 2012 | Published: 15 Feb 2012

EMC Converged Platforms.

VCE and VMware: Virtualizing Your Infrastructure Just Got Easier
sponsored by EMC Converged Platforms.
WHITE PAPER: Concerns about migration downtime, security, and application service level maintenance have kept many organizations from virtualizing their infrastructure. Read this paper to discover how a converged infrastructure platform can bring you all the benefits of virtualization without the risks typically associated with an implementation.
Posted: 15 Feb 2012 | Published: 15 Feb 2012

EMC Converged Platforms.

Five Steps to Successful Integrated Cloud Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Read this brief white paper to learn about the benefits your peers are enjoying by expanding their cloud integration, such as faster application provisioning, higher service levels, improved business relationships, and more.
Posted: 25 Jan 2012 | Published: 25 Jan 2012

Hewlett Packard Enterprise

Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.
WHITE PAPER: While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

FIVE THINGS YOUR IT TEAM NEEDS TO KNOW ABOUT MONITORING MOBILE APPLICATIONS
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Mobile applications are radically altering the way businesses operate and how they interact with their employees and customers. Read this paper to learn performance management techniques that will allow you to confidently provide the same high level of service for mobile applications that your legacy applications now deliver.
Posted: 22 Dec 2011 | Published: 31 Oct 2011

Hewlett Packard Enterprise

The Total Economic Impact of CA Technologies’ Business Service Insight Solution
sponsored by CA Technologies.
WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.
Posted: 08 Dec 2011 | Published: 07 Dec 2011

CA Technologies.

PGI halves the time-to-market for new products with cloud infrastructure solutions from CA Technologies
sponsored by CA Technologies.
WHITE PAPER: Keeping up to date with the latest technology is crucial to maintain a competitive edge but with lengthly IT provisioning processes can delay the time-to-market for customer products.  Read this white paper to learn how one company created a cloud-based approach that facilitated business growth by cutting costs and increasing services quality.
Posted: 02 Dec 2011 | Published: 02 Dec 2011

CA Technologies.
1 - 25 of 93 Matches Previous Page    1 2 3 4    Next Page
 
SERVICE LEVEL MANAGEMENT DEFINITION (continued): … Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports.A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential problems can be identified (such as gradual performance degradation) and alerts can be created, thereby minimizing the risk of downtime.Service-level management provides a "comfort zone" about the quality of a given infrastructure solution.
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