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Service Level Management

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ALSO CALLED: SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate  … 
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Service Level Management White Papers (View All Report Types)
1 - 25 of 99 Matches Previous Page  |  Next Page
IT Service Management Blueprint Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: Even with so many organizations switching to an automated service desk solution, 74% of IT requests still start as emails, leading to lost requests and slow turnaround times. Read this whitepaper on an automated service desk that will help your users to help themselves when it comes to service desk tickets.
Posted: 01 Jun 2017 | Published: 31 Dec 2016

ServiceNow

IT Service Management Blueprint Consolidate: Get Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER: Do you ever find yourself managing your help desk through emails and phone calls? Or a growing list of overdue incidents? Allow your users to help themselves by implementing an automated service desk solution that will allow users to implement their requests in an easy to use platform and provide clear reporting to show progress and outcomes.
Posted: 31 May 2017 | Published: 31 Dec 2016

ServiceNow

Dramatically Improve Service Availability
sponsored by ServiceNow
WHITE PAPER: Are you at risk for failing to prevent a business service problem or not resolving one fast enough? It may be time to improve your service availability. Access this white paper on how you can establish a framework for higher service availability at your organization.
Posted: 30 May 2017 | Published: 31 Dec 2016

ServiceNow

Take Your Service Availability Increase Service Availability
sponsored by ServiceNow
WHITE PAPER: Organizations don't always have a clear view of business service health. As a result, many potential service issues go undetected. Download this white paper to learn how to take back control, with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 30 May 2017 | Published: 30 May 2017

ServiceNow

Expanding Process Automation with IT Service Management
sponsored by ServiceNow
WHITE PAPER: Have you considered automating your IT processes to accelerate service delivery to end-users? Access this case study to learn about the solution Topdanmark, Denmark's second largest insurance provider, chose to automate their service delivery, and streamline their approval processes for granting user and developer access rights.
Posted: 26 May 2017 | Published: 26 May 2017

ServiceNow

IT Service Management Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
WHITE PAPER: Your service desk is likely subject to daily bombardments of repetitive issues, manual processes, and human errors which cause delays and leave your users dissatisfied. Access this white paper to see how you can introduce automation and realize benefits such as a 30% or greater reduction in cycle times, and more.
Posted: 26 May 2017 | Published: 31 Dec 2016

ServiceNow

Onestop IT Case Study
sponsored by ConnectWise
WHITE PAPER: An inefficient service desk ticketing system can cause huge problems in any sized organization. Onestop IT, a managed service provider found that many of their tickets were left unresolved. Read this case study to see how Onestop IT overcame this challenge, and how your customers may be able to do the same.
Posted: 18 May 2017 | Published: 18 May 2017

ConnectWise

Why Today's Approaches Fail – and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER: When Facebook went down for 40 minutes in 2015 it cost the company an estimated $500,000. Don't let that happen to you. Access this white paper to learn about a monitoring tool that will eliminate redundant data, provide accurate service maps, and a holistic view of service health.
Posted: 18 May 2017 | Published: 31 Dec 2016

ServiceNow

How To Price Managed Cloud Services
sponsored by Solarwinds MSP
WHITE PAPER: Discover some best practices for cloud services pricing in this white paper. Find out how you can build recurring revenue with free monitoring, create more flexible offers with device-based licensing, and more.
Posted: 24 Apr 2017 | Published: 24 Apr 2017

Solarwinds MSP

Business Transformation Rests on the Cloud
sponsored by Rackspace
WHITE PAPER: Download this resource for cloud providers, which details why more than half of worldwide organizations deploying cloud outsource part of their deployments, and learn how to meet the demands digital businesses require of their cloud infrastructures.
Posted: 14 Apr 2017 | Published: 14 Apr 2017

Rackspace

Increase Service Visibility
sponsored by ServiceNow
WHITE PAPER: You may be at risk of missing a business service problem because of limited service visibility. If you aren't currently able to quickly identify how infrastructure events are connected to potential outages and problems, access this whitepaper to learn more about the benefits of establishing a framework for high service visibility.
Posted: 15 Mar 2017 | Published: 31 Dec 2016

ServiceNow

Increase Your Service Quality with Service-Aware Event Management
sponsored by ServiceNow
WHITE PAPER: Imagine your business as the International Space Station, and your business services as a periodic visit from a supply ship sent to the space station. Without these supply ships, your enterprise would eventually be starved. Access this whitepaper to learn how you can prevent such outages in your organization with service-aware event management.
Posted: 15 Mar 2017 | Published: 31 Dec 2016

ServiceNow

Drager Service MVS Gains Operational Visibility and Increases Service Delivery Levels Enterprise Asset Management
sponsored by Infor
WHITE PAPER: Gain insights on adopting an integration strategy that can allow your financial organization to meet the challenges of digital transformation in in an agile and cost-effective way. Learn use cases, best practices, and more.
Posted: 30 Jun 2016 | Published: 31 Dec 2015

Infor

Cloud Workloads on the Mainframe
sponsored by IBM
WHITE PAPER: In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

IBM

Optimizing Your Service Delivery: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Innovating Through Cloud Technologies Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper takes a look into the challenges surrounding the implementation of the cloud among businesses.
Posted: 17 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
WHITE PAPER: Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ...
Posted: 24 Jul 2014 | Published: 01 Mar 2007

Keynote Systems

The Forrester Wave: Global Workplace Services, Q1 2013
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

Hewlett-Packard Enterprise

CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details an automated service level management solution that will save on cost and improve customer relations.
Posted: 15 Nov 2013 | Published: 18 Nov 2011

CA Technologies.

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

Business Plan Blueprint: Turn Your Dreams Into Actionable Goals
sponsored by ConnectWise
WHITE PAPER: This e-book and planning worksheet will walk you through the steps to creating a winning business plan and change the way you look at your business processes.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

ConnectWise

Realizing integrated interconnected service chain
sponsored by IBM
WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.
Posted: 17 Jul 2013 | Published: 30 Jun 2012

IBM

Inventory Optimization for the Consumer Products Industry
sponsored by IBM
WHITE PAPER: Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
Posted: 18 May 2012 | Published: 01 May 2012

IBM

Service Virtualization: Reduce the time and cost to develop and test modern, composite applications
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Read this white paper to learn how developers and testers can leverage service virtualization to reduce software business risk, minimize delays, increase software quality, meet SLAs for performance and quality, maximize team productivity, and support globalization.
Posted: 27 Mar 2012 | Published: 30 Sep 2011

Hewlett Packard Enterprise

VMware: Virtualizing Your Infrastructure Just Got Easier
sponsored by EMC Converged Platforms.
WHITE PAPER: Concerns about migration downtime, security, and application service level maintenance have kept many organizations from virtualizing their infrastructure. Read this paper to discover how a converged infrastructure platform can bring you all the benefits of virtualization without the risks typically associated with an implementation.
Posted: 15 Feb 2012 | Published: 15 Feb 2012

EMC Converged Platforms.
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SERVICE LEVEL MANAGEMENT DEFINITION (continued): … Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports.A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential problems can be identified (such as gradual performance degradation) and alerts can be created, thereby minimizing the risk of downtime.Service-level management provides a "comfort zone" about the quality of a given infrastructure solution.
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