| |
| IT Management > Systems Operations > |
Service Level Management
|
ALSO CALLED: SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction
…
Definition continues below.
|
|
|
|
|
Add Service-Level-Management to your RSS Reader:
|
|
|
|
|
| 8 Matches |
|
5 Ways to Improve Customer Service in a Down Economy
| sponsored by OpenSpan
WEBCAST:
In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: 31 Jul 2008 | Premiered: Available On Demand
|
|  |
|
Overcoming Web 2.0 Challenges Through Load Testing
| sponsored by Keynote Systems
VIDEO:
Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
Posted: 10 Jul 2008 | Premiered: 09 Jul 2008
|
|  |
|
SOA and BPM - Practical Approaches to Effective Implementation
| sponsored by Cognizant Technology Solutions
WEBCAST:
This webcast describes Business Process Management (BPM) and Service Oriented
Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.
Posted: 10 Jul 2008 | Premiered: Available On Demand
|
|  |
|
Service Level Performance and SOA
| sponsored by Layer 7 Technologies
WEBCAST:
Gain a greater understanding of the requirements, issues and possible strategies necessary when addressing the performance of services in an SOA.
Posted: 02 May 2008 | Premiered: Available On Demand
|
|  |
|
Managing Assets with Numara® Track-It! (including Bar Code)
| sponsored by Numara Software
WEBCAST:
Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
Posted: 01 Apr 2008 | Premiered: Available On Demand
|
|  |
|
ITIL Now - A Stepped Approach
| sponsored by Numara Software
WEBCAST:
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: 01 Apr 2008 | Premiered: Available On Demand
|
| |
|
IMAGINE Improved SOA Implementation through IBM Service Management
| sponsored by IBM Software Group
PODCAST:
Business today must ensure that IT and Business goals are aligned when implementing new generation architectures. IBM Service Management can help.
Posted: 09 Jan 2008 | Premiered: 09 Jan 2008
|
|  |
|
Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities
| sponsored by BlackBerry
WEBCAST:
This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
Posted: 08 Nov 2007 | Premiered: Available On Demand
|
|  |
|
|  |
| |
SERVICE LEVEL MANAGEMENT DEFINITION (continued): … indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports. A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential …
Service Level Management definition sponsored by SearchSOA.com, powered by WhatIs.com an online computer dictionary
|
| |
|
|
|
Free Newsletters
