IT Management  >   Systems Operations  >  

Service Level Management

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: SLM
DEFINITION: Service level describes, usually in measurable terms, the services a network service provider furnishes a customer within a given time period. When used as a call center metric, service level measures the percentage of incoming calls that an agent answers live in an established amount of time.For example, a service level of 90% can be achieved if 9 out of every 10 phone calls are answered before the  … 
Definition continues below.
Service Level ManagementMultimedia (View All Report Types)
19 Matches
Tackling the Challenges of ITSM
sponsored by FrontRange Solutions Inc.
VIDEO: Discover 4 major challenges that are associated with ITSM and how a hybrid solution can tackle them effectively.
Posted: 29 Jul 2014 | Premiered: 02 Jan 2013

FrontRange Solutions Inc.

A Hybrid ITSM Solution Designed to Meet Your Needs
sponsored by FrontRange Solutions Inc.
VIDEO: This video explores a flexible, hybrid solution that can solve your ITSM needs. Watch now to learn how the automated service delivery lifecycle workflow can save you time and money.
Posted: 29 Jul 2014 | Premiered: 06 Feb 2013

FrontRange Solutions Inc.

Change is in the Forecast for ITSM
sponsored by FrontRange Solutions Inc.
VIDEO: Discover the future of ITSM and how unifying service and client management into one application portfolio will influence it.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

How FrontRange Stands Out From the Crowd
sponsored by FrontRange Solutions Inc.
VIDEO: Until recently, service and client management were handled separately. But today's competitive business climate demands that IT environments – and the critical IT processes like these ones that support them – be unified.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

How is the "IT" in ITSM disappearing?
sponsored by FrontRange Solutions Inc.
VIDEO: Why is the 'IT' in ITSM disappearing before our eyes? This video introduces a solution that paves the way for automation-based service management throughout the enterprise.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

The Rise of EMM Integration in the Mobile World
sponsored by FrontRange Solutions Inc.
VIDEO: Learn about the impact of EMM integration, as well as how mobility and the security desk affect every enterprise.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

The Future of the Service Desk Management
sponsored by FrontRange Solutions Inc.
VIDEO: In this video, discover where we will be in 5 years in terms of modern service desk management. Watch now to learn why customers are going to demand an efficient solution in service desk management.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Transforming Operations Management Through Service Assurance with EMC
sponsored by EMC Corporation
WEBCAST: This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services.
Posted: 30 Aug 2012 | Premiered: Aug 30, 2012

EMC Corporation

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012

Red Hat

Cloud Planning and Design: Your Road Map to Success, with Eric Blum
sponsored by BMC-Accenture
PODCAST: If you haven’t already moved to the cloud, it’s time to consider doing so. The global cloud computing market is predicted to increase dramatically. Yet while the pressure is on to join the massive rush to the cloud, doing so without thoughtful planning can create problems. Learn how cloud planning and design can lead to greater success.
Posted: 13 Jan 2012 | Premiered: Jan 13, 2012

BMC-Accenture

Driving the SLM process in ITIL: Why it should be your priority
sponsored by CA Technologies.
WEBCAST: The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Posted: 08 Dec 2011 | Premiered: Dec 8, 2011

CA Technologies.

Transition your existing service offerings into a private or hybrid cloud-based environment with Service Catalog
sponsored by CA Technologies.
WEBCAST: It seems as if every company is looking to gain cost advantages and efficiencies by moving toward a cloud environment.  In this webcast, learn how CA Service Catalog can define your services in business terms, and automatically provision them in a private or hybrid cloud environment provided by cloud suppliers and delivered to cloud consumers.
Posted: 29 Aug 2011 | Premiered: Aug 24, 2011

CA Technologies.

Keeping Pace with Your Customer’s Needs Automating Activation and IP Address Management with Cisco Solutions
sponsored by Cisco Systems, Inc.
VIDEO: This webcast looks at the issue of simplifying IP management and service automation, creating a scalable, reliable solution for meeting your customer needs. Learn how you can reduce delivery time and increase revenue.
Posted: 07 Jul 2011 | Premiered: 07 Jul 2011

Cisco Systems, Inc.

Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
PODCAST: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Premiered: Oct 7, 2008

newScale, Inc.

Video: Move Beyond Efficiency to Deliver Value with IBM Service Management
sponsored by IBM Software Group
WEBCAST: IBM Service Management can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk, delivering business value. Watch this video to learn how you can deliver quality ...
Posted: 20 Jun 2007 | Premiered: Jun 20, 2007

IBM Software Group

Actuate Performancesoft Suite Product Tour
sponsored by Actuate
SOFTWARE DEMO: An effective method of monitoring and managing metrics is critical to increasing the performance of any organization. Learn how to gain visibility into all areas of concern and leverage insight into operations that stakeholders demand to ensure success.
Posted: 17 May 2007 | Premiered: 17 May 2007

Actuate

Best Practices for IT Configuration Management
sponsored by Oracle Corporation
WEBCAST: IT Configuration Management, according to Gartner, is associated with discovering and managing the state of an element in an IT infrastructure. In this Webcast a team of experts discuss their perspective on IT configuration management.
Posted: 08 Mar 2007 | Premiered: Mar 1, 2007

Oracle Corporation

WebEx Systems Management
sponsored by WebEx Communications, Inc.
PRODUCT DEMO: WebEx System Management allows you to protect, manage and secure your IT assets--on the premises and beyond, 24/7--from a single, integrated dashboard. Reduce IT support costs, boost IT service levels and leave compliance worries behind.
Posted: 02 Mar 2007 | Premiered: 01 Mar 2007

WebEx Communications, Inc.

HP's Virtualization Solutions
sponsored by Hewlett-Packard Company
WEBCAST: HP's Virtualization Solutions Are you looking to deploy virtualization technology? Get the most out of server virtualization by unifying the management and migration of physical and virtual servers.
Posted: 21 Feb 2007 | Premiered: Mar 15, 2007, 12:00 EDT (16:00 GMT)

Hewlett-Packard Company
19 Matches
 
SERVICE LEVEL MANAGEMENT DEFINITION (continued): …  established time limit.There are multiple approaches to determining service levels, each involving how call centers define abandoned calls. They may be treated, for instance, as:Missed opportunities (counted against the service level)Ignored (unavoidable and a part of doing business)Completed (where the caller would have been serviced properly without a premature abandonment of the call when the wait time is reasonably short).Learn more about service level agreements:Negotiating service-level agreements and billing with cloud providers.SaaS evaluation: Considerations for a SaaS service-level agreement … 
Service Level Management definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement