For the Business Analyst, Why Relationships Trump All!
sponsored by Global Knowledge
WHITE PAPER:
The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.
Posted: 17 Jun 2011 | Published: 17 Jun 2011
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Garanti Teknoloji aids IT productivity with simplified mainframe operations
sponsored by CA Technologies.
CASE STUDY:
This success story identifies the risks and consequences of poor mainframe management. Find out how one organization simplified this essential process and maintained its reputation and customer satisfaction.
Posted: 25 Jul 2011 | Published: 25 Jul 2011
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Keeping Pace with Your Customer’s Needs Automating Activation and IP Address Management with Cisco Solutions
sponsored by Cisco Systems, Inc.
VIDEO:
This webcast looks at the issue of simplifying IP management and service automation, creating a scalable, reliable solution for meeting your customer needs. Learn how you can reduce delivery time and increase revenue.
Posted: 07 Jul 2011 | Premiered: 07 Jul 2011
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eGuide: ITSM basics and best practices
sponsored by CA Technologies
EGUIDE:
This expert e-guide from SearchDataCenter.com is designed to help IT pros maintain efficiency without compromising service quality. Gain insight into how change management can free up time while improving availability and explore ten considerations for implementing this essential process.
Posted: 05 Jul 2011 | Published: 05 Jul 2011
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The Forrester Wave: EnterpriseService Bus, Q2 2011
sponsored by Oracle Corporation
ANALYST REPORT:
This Forrester’s Wave report provides an unbiased evaluation of the strengths and weaknesses of top ESB vendors across a range of criteria. This in-depth guide not only contains coverage of features, vendors and products, but also features real-world input from over 20 customers currently using the evaluated products.
Posted: 21 Jun 2011 | Published: 21 Jun 2011
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Integrated service management and cloud computing:More than just technology best friends
sponsored by IBM
WHITE PAPER:
This paper defines key aspects of integrated service management and cloud computing and describes their symbiotic relationship.
Posted: 19 May 2011 | Published: 01 Sep 2010
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The Benefits of Cloud Storage Services
sponsored by Kaseya
EGUIDE:
For solution providers, the last few years have proved that cloud-based storage solutions are the route to go for your customers. This eGuide breaks down the different types of cloud applications and provides the benefits and solutions to the right service fit for your channel business.
Posted: 12 May 2011 | Published: 11 May 2011
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Strategies for Choosing A SaaS-Based I.T. Service Management Solution
sponsored by BMC Software, Inc.
WHITE PAPER:
The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.
Posted: 05 Apr 2011 | Published: 05 Apr 2011
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Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER:
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011
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E-Guide: Managed Services FAQ
sponsored by Pillar Data Systems
EGUIDE:
In this FAQ guide Erick Simpson, managed services expert, vice president and CIO of Intelligent Enterprise and MSP University, examines what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services, and more.
Posted: 07 Mar 2011 | Published: 07 Mar 2011
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Taking a Business Centric Approach to Service Level Compliance
sponsored by Neverfail Group Limited
WHITE PAPER:
This paper discusses why it is imperative that Service Level Agreements (SLA) are defined from a business centric perspective and that the most appropriate solution is employed, to ensure that service availability can be delivered enabling compliance with the SLA.
Posted: 14 Feb 2011 | Published: 14 Feb 2011
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Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation
sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
Posted: 04 Feb 2011 | Published: 04 Feb 2011
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The Evolution of the Data Center and the Role of Virtualized Infrastructure and Unified 3D Management
sponsored by Hitachi Data Systems
ANALYST REPORT:
In this paper IDC examines Hitachi's new Virtual Storage Platform and Command Suite management software and explains how they speed the benefits of virtualization and dramatically improve the management of the infrastructure while modernizing the storage architecture.
Posted: 22 Dec 2010 | Published: 21 Dec 2010
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Presentation Transcript: Backup and Recovery Redesign with Deduplication - Why the Move is On
sponsored by EMC Backup and Recovery Solutions
PRESENTATION TRANSCRIPT:
Today's backup challenges include exploding data growth, providing higher service levels, and mitigating business risks, while keeping costs under control.
Posted: 13 Dec 2010 | Published: 13 Dec 2010
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Why Service Level Management is Mission Critical for all IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER:
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
Posted: 10 Dec 2010 | Published: 10 Dec 2010
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IBM Service Management for the Intelligent Utility Network
sponsored by IBM
WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
Posted: 06 Dec 2010 | Published: 06 Dec 2010
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Integrated Service Management: Visibility. Control. Automation.
sponsored by IBM
BROCHURE:
With Integrated Service Management, organizations gain visibility, control and automation across organizational and infrastructure boundaries, making it possible to have an end-to-end view of a business service, effectively manage risk and compliance, and fundamentally change the economics of service delivery—all in support of business objectives.
Posted: 03 Dec 2010 | Published: 03 Dec 2010
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Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER:
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 03 Dec 2010 | Published: 03 Dec 2010
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E-Book: A CIO’s Guide to Outsourcing
sponsored by Dimension Data
EBOOK:
Access this e-book and learn outsourcing contract danger signs, how to tell if changing vendors is worth the risk, the importance of encouraging innovation and flexibility from providers, and more!
Posted: 01 Nov 2010 | Published: 01 Nov 2010
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Catholic Health East Improves Problem Resolution with CA Oblicore Guarantee
sponsored by CA Technologies.
CASE STUDY:
Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance.
Posted: 19 Oct 2010 | Published: 19 Oct 2010
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Unified Physical Infrastructure℠ Solutions for the Data Center A Service Management Approach to IT Physical Infrastructure Management
sponsored by Panduit
WHITE PAPER:
This white paper discusses how a DCIM solution based on the Unified Physical InfrastructureSM (UPI) approach brings visibility to the physical infrastructure components that support mission critical services. Armed with this solution, data center stakeholders have a more powerful service management toolset and so much more
Posted: 05 Oct 2010 | Published: 01 Sep 2010
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The Value of Performance Metrics in Managing IT Service
sponsored by CA Technologies.
WHITE PAPER:
Read this paper to learn how CA Technologies is helping IT manage changing environments and assure service levels across the enterprise.
Posted: 01 Aug 2010 | Published: 30 Jul 2010
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Staying Aloft in Tough Times: Why Smart, Innovative Businesses are Turning to Cloud Computing
sponsored by IBM
WHITE PAPER:
As IT budgets continue to be stretched, cloud computing is enabling CIOs to do more with less. Virtualization, standardization and other fundamental features of cloud computing are lowering the cost of IT, simplifying IT service management and accelerating service delivery.
Posted: 23 Jul 2010 | Published: 15 Apr 2009
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New Data Protection Strategies
sponsored by IBM
WHITE PAPER:
As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with minimal impact to business.
Posted: 23 Jul 2010 | Published: 20 Jul 2008
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Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER:
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 22 Jul 2010 | Published: 22 Jul 2010
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