Top 5 Ways to Make IVR Work For You and Your Customers
sponsored by inContact
WHITE PAPER:
This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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Adapt your contact center for increased customer satisfaction
sponsored by inContact
VIDEO:
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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IT Services Company Reduces Costs, Expands Opportunities with New Cloud Platform
sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER:
Many of today’s organisations are trying to meet customer demands for highly scalable, high-performance services solutions while reducing overall IT costs. This white paper discusses how one IT company achieved this by building solutions for the Windows Azure platform to leverage its versatile storage and easy integration with on-premise solutions.
Posted: 11 Jan 2012 | Published: 11 Jan 2012
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City University London Policy Challenge Report: Removing barriers to government using SME IT suppliers
sponsored by ComputerWeekly.com
WHITE PAPER:
The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Gartner: Five Roles for Government in Cloud Computing
sponsored by ComputerWeekly.com
WHITE PAPER:
As a consequence of tightening budgets and increasing uncertainties, government organizations are looking at how to leverage cloud computing as a model to ensure greater flexibility, lower costs, more-rapid provisioning and greater focus on areas that are more domain-specific.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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Simplifying the SMB IT Experience - Dell Expands Data Center Options
sponsored by Dell, Inc. and Intel
ANALYST REPORT:
Dell has a full line of the latest sever and storage hardware and software to enable you to consolidate and virtualize your environment, control your costs, and satisfy all of your IT needs. To learn more about the newest line of single- and dual-socket servers and storage in the Dell lineup, please read on.
Posted: 12 May 2010 | Published: 12 May 2010
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Virtual Clients for the Efficient Enterprise
sponsored by Dell, Inc. and Intel
WHITE PAPER:
By shifting the focus from physical systems to end-user digital identities, the Dell™ Flexible Computing framework helps simplify image management, hardware transitions, and security through central IT control of virtualized client devices.
Posted: 20 Jul 2010 | Published: 20 Jul 2010
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Enabling Device-Independent Mobility with Dynamic Virtual Clients
sponsored by Dell, Inc. and Intel
WHITE PAPER:
To enable device-independent mobility (DIM) at Intel, Intel IT is considering implementing dynamic virtual client (DVC) technology, which uses containerized software appliances to abstract the OS; applications; corporate and personal data and workspaces; and user-specific settings.
Posted: 20 May 2010 | Published: 20 May 2010
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IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER:
As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011
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Simplify Your Path to The Cloud
sponsored by Hewlett-Packard Company
WHITE PAPER:
This white paper takes a closer look at HP CloudSystem, a comprehensive, integrated technology system that enables enterprises to build, manage, and consume services across all cloud environments. Discover the three easy steps you should take to provide a solid foundation for your data center.
Posted: 25 Jan 2012 | Published: 25 Jan 2012
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