inContact

VIDEO:This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

WHITE PAPER:Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

Posted: 20 Jan 2012 | Published: 18 Jan 2012

WHITE PAPER:This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

Posted: 20 Jan 2012 | Published: 18 Jan 2012

WHITE PAPER:Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust.

Posted: 17 Jan 2012 | Published: 16 Jan 2012

WHITE PAPER:If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

Posted: 16 Sep 2011 | Published: 15 Sep 2011

WHITE PAPER:This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER:This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

Posted: 08 Aug 2011 | Published: 08 Aug 2011

WHITE PAPER:Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

WHITE PAPER:This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

EBOOK:The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

Posted: 04 May 2010 | Published: 04 May 2010