sponsored by Voxeo
Posted:  13 Mar 2012
Published:  13 Mar 2012
Format:  PDF
Length:  2  Page(s)
Type:  White Paper
Language:  English

Many companies have turned to interactive voice response (IVR) as a way to streamline customer service processes and enable 24-hour support for anytime access. In today's digital age however, it is not just enough to have automated phone service; customers expect personalization, reliability, and support across all communication channels including texting and social media.

To learn more about how to build and deploy an IVR system that will improve customer satisfaction and maximize ROI, this brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.

Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Customer Support Software | IVR | Voice Communications Software

View All Resources sponsored by Voxeo

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