Extra Space Storage Dials Up Sales with inContact & Salesforce CRM

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM

Cover

Until November 2008, self-storage operator Extra Space Storage Inc. was handling overflow phone calls for its hundreds of storage facilities the same way that its customers handle their overflow storage needs: outsourcing. Then the firm switched to an in-house call center running on inContact’s on-demand platform and integrated with customer relationship management software from salesforce.com.

This paper describes the benefits Extra Space Storage experienced by combining the two cloud-based solutions, such as:

  • Reservation rates from phone calls doubled
  • One call center for 740 sites
  • Caller ID, CRM & inventory data on one screen
  • Phone, web and on-site queries in one database
  • More personal customer interactions
  • And more!

Continue reading to learn more about how Extra Space Storage benefited by switching to inContact’s on-demand platform and integrated with customer CRM software from salesforce.com.

Vendor:
inContact
Posted:
11 Oct 2010
Published:
11 Oct 2010
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
Already a Bitpipe member? Login here

Download this Case Study!

By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.