|
|
Automatic Call Distribution Systems
|
ALSO CALLED: Call Distribution Systems, ACD Systems, ACDS, Automatic Call Distributor Systems, and Automatic Call Distributor
DEFINITION: An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance
…
Definition continues below.
|
|
| Recent Vendor Reports on Automatic Call Distribution Systems |
Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™
| sponsored by Nuance
PRODUCT LITERATURE:
By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
|
|
 |
|
Employee Productivity Suite: Imagine a Healthcare Campus Where Productivity is Powered by the Human Voice
| sponsored by Nuance
WHITE PAPER:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and patient communications, productivity and business processes - within a hospital or across campuses and facilities.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
|
|
|
|
Employee Productivity Suite: Imagine Government Agencies where Productivity is powered by the Human Voice
| sponsored by Nuance
PRODUCT LITERATURE:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing employee and contractor communications, productivity and business processes - within or across government offices and agencies.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
|
|
|
|
Employee Productivity Suite: Imagine a Campus where Productivity is powered by the Human Voice
| sponsored by Nuance
PRODUCT LITERATURE:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
|
|
|
|
| |
AUTOMATIC CALL DISTRIBUTION SYSTEMS DEFINITION (continued): … An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines, and provide other services.ACDs often provide some form of Automatic Customer/Caller Identification (ACIS) such as that provided by Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), or Automatic Number Identification (ANI). Automatic Call Distribution Systems definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
|
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
|
All Rights Reserved,
Copyright 2000 - 2009, TechTarget |
|
|
|
|
Free Newsletters