The Benefits of Investing in ITIL Advanced Certification
sponsored by Global Knowledge
WHITE PAPER:
Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project.
Posted: 15 Apr 2011 | Published: 15 Apr 2011
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Kaseya IT Automation Framework
sponsored by Kaseya International Limited
TECHNICAL ARTICLE:
The Kaseya IT Automation Framework is purpose-built for this “next era of computing”, with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization’s complex infrastructure of systems and devices.
Posted: 29 Apr 2011 | Published: 27 Apr 2011
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E-Guide: Best practices and considerations to ensure help desk management success
sponsored by SysAid Technologies
EGUIDE:
This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.
Posted: 20 Apr 2011 | Published: 20 Apr 2011
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VMware and Cloud Computing - An Evolutionary Approach to an IT Revolution
sponsored by VMware, Inc.
WHITE PAPER:
VMware offers a unique, evolutionary path to cloud computing that reduces IT complexity, significantly lowers costs and enables more flexible, agile service delivery. Access this paper for a detailed look at the VMware approach to the cloud.
Posted: 19 Apr 2011 | Published: 19 Apr 2011
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Top Ten IT Systems Management Pain Points
sponsored by Kaseya
WHITE PAPER:
Managing the IT infrastructure for small and mid-sizedcompanies is a thankless job. People just don’tunderstand the expertise, time and patience required.Kaseya presents the top ten IT management pain pointsand our solution for making your life easier.
Posted: 12 Apr 2011 | Published: 12 Apr 2011
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Intel® Cloud Builders Guide: Cloud Design and Deployment on Intel® Platforms - Trusted Compute Pools with Parallels*
sponsored by Intel
WHITE PAPER:
Applying the ideas and principles of cloud computing to IT operations can offer organizations agility and cost savings. For workloads which need to be highly elastic, like those of software developers, using an Infrastructure as a Service (IaaS) approach is often the best choice.
Posted: 11 Apr 2011 | Published: 11 Apr 2011
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Intel's Vision of the Ongoing Shift to Cloud Computing
sponsored by Intel
WHITE PAPER:
Intel's Cloud 2015 Vision is that cloud computing is federated, automated, and client-aware. Moving the industry toward that promise will require a focus on three industry-wide pillars of cloud computing - efficiency, simplification, and security - and on solutions that are open, multi-vendor and interoperable.
Posted: 08 Apr 2011 | Published: 08 Apr 2011
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Strategies for Choosing A SaaS-Based I.T. Service Management Solution
sponsored by BMC Software, Inc.
WHITE PAPER:
The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.
Posted: 05 Apr 2011 | Published: 05 Apr 2011
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The Importance Of Real-Time Executive Dashboards
sponsored by ASG Software Solutions
WHITE PAPER:
In conducting in-depth surveys with 154 IT decision-makers in North America and the UK, Forrester found that enterprises achieved better IT efficiency and better support for corporate goals by providing integrated, real-time, and accurate information through the implementation of customizable, real-time dashboards.
Posted: 22 Mar 2011 | Published: 21 Mar 2011
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E-Guide: Managed Services FAQ
sponsored by Pillar Data Systems
EGUIDE:
In this FAQ guide Erick Simpson, managed services expert, vice president and CIO of Intelligent Enterprise and MSP University, examines what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services, and more.
Posted: 07 Mar 2011 | Published: 07 Mar 2011
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Reduce your Data Storage Footprint and Tame the Information Explosion
sponsored by IBM
WHITE PAPER:
This paper explains how IBM Tivoli’s flagship products can help you build a smarter storage infrastructure that scales to meet your evolving business requirements. Continue reading to learn how to reduce your storage footprint and tame the information explosion.
Posted: 03 Mar 2011 | Published: 03 Mar 2011
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E-Guide: VARs backup - Best practices collection
sponsored by Intel
EGUIDE:
As a solution provider, you have several conflicting interests as the pressure to do more, know more and work more efficiently continues to build. This E-Guide provides insight into what IT service providers need to know when it comes to backup software. Read on to learn more.
Posted: 14 Feb 2011 | Published: 14 Feb 2011
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Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation
sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
Posted: 04 Feb 2011 | Published: 04 Feb 2011
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Improve Service Delivery with IBM CloudBurst
sponsored by IBM
PRODUCT OVERVIEW:
IBM CloudBurst is a family of pre-integrated service delivery platforms that include the hardware, storage, networking, virtualization, and service management software to create a private cloud environment, transform data centers, and build dynamic infrastructures that deliver new levels of service at reduced cost.
Posted: 28 Jan 2011 | Published: 28 Jan 2011
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Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER:
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011
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MSP’s Single Most Important Marketing Message
sponsored by GFI Software
WHITE PAPER:
In this article Chris Martin discusses the importance of marketing yourself to your clients and how you should do it.
Posted: 22 Dec 2010 | Published: 22 Dec 2010
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The Best Way to Deliver IT Support to Businesses as an MSP
sponsored by GFI Software
WHITE PAPER:
This paper examines the best ways to deliver IT support to businesses as a managed services provider.
Posted: 22 Dec 2010 | Published: 22 Dec 2010
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GFI MAX Building Blocks – The Answer to IT Services
sponsored by GFI Software
WHITE PAPER:
In this article Chris Martin discusses his experience as a managed services provider to small businesses in the surrounding area with one of the fastest growing and most well-reputed IT Support Companies in his country. He also discusses how he started working at GFI and creating the idea for GFI MAX Remote Management software.
Posted: 22 Dec 2010 | Published: 22 Dec 2010
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Managed Services or Break fix? One Size Doesn’t Fit All
sponsored by GFI Software
WHITE PAPER:
This paper examines the benefits of Managed Services using the GFI Building Blocks program.
Posted: 22 Dec 2010 | Published: 22 Dec 2010
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Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry
sponsored by Oracle Corporation
WEBCAST:
In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.”
Posted: 21 Dec 2010 | Premiered: Feb 23, 2011, 11:00 EST (16:00 GMT)
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Workload Automation for the Cloud
sponsored by CA Technologies.
WHITE PAPER:
This paper discusses workload automation and job scheduling as it pertains to cloud computing and helps enterprise IT leaders understand the workload automation landscape by raising questions they need to carefully consider for long-term success of their datacenter workload automation strategy.
Posted: 14 Dec 2010 | Published: 14 Dec 2010
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Opting Out of the Upgrade Arms Race
sponsored by Star
WHITE PAPER:
This paper examines the true cost of the upgrade cycle and evaluates the business case for in-house IT versus fully outsourced.
Posted: 10 Dec 2010 | Published: 10 Dec 2010
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IBM Service Management for the Intelligent Utility Network
sponsored by IBM
WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
Posted: 06 Dec 2010 | Published: 06 Dec 2010
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What is IBM Service Management?
sponsored by IBM
ASSESSMENT TOOL:
Read on for a breakdown of IBM Service Management’s components and learn what questions should be asked to determine if it may benefit your organization.
Posted: 03 Dec 2010 | Published: 03 Dec 2010
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Integrated Service Management: Visibility. Control. Automation.
sponsored by IBM
BROCHURE:
With Integrated Service Management, organizations gain visibility, control and automation across organizational and infrastructure boundaries, making it possible to have an end-to-end view of a business service, effectively manage risk and compliance, and fundamentally change the economics of service delivery—all in support of business objectives.
Posted: 03 Dec 2010 | Published: 03 Dec 2010
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