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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementReports
176 - 200 of 442 Matches Previous Page  | Next Page
Managed Services: Why It's Good for Business
sponsored by LabTech Software
EBOOK: This resource reveals the top 5 reasons service providers should offer managed services and the benefits they can provide to the business and their clients.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

LabTech Software

Top 10 Considerations for Selecting the Right RMM Solution
sponsored by LabTech Software
EBOOK: Read this eBook for tips to ensure you select the RMM solution that is best for your IT services business.
Posted: 17 Jul 2013 | Published: 17 Jul 2013

LabTech Software

The Evolution of Smarter Computing
sponsored by IBM
WHITE PAPER: Access this resource to explore revolutionary approaches to enterprise systems that enable you to create a robust infrastructure that can support the latest tech trends - from cloud computing to virtualization to mobile devices.
Posted: 16 Jul 2013 | Published: 31 Dec 2012

IBM

Hybrid ITSM: Because having one option isn't an option
sponsored by FrontRange Solutions Inc.
VIRTUAL ENVIRONMENT: This interactive resource discusses how you can make your business more efficient, compliant, and secured with the help of a hybrid IT service management solution.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods.
Posted: 28 Jun 2013 | Published: 31 Oct 2012

FrontRange Solutions Inc.

Turn IT into a Competitive Advantage
sponsored by VMware, Inc.
WHITE PAPER: This crucial white paper takes an in-depth look at IT as a Service (ITaaS), examining the benefits it's provided organizations across the globe.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

VMware, Inc.

From Infrastructure to Applications, The Future of IT is On-Demand
sponsored by CA Technologies.
WHITE PAPER: Explore this technology whitepaper from Network World to learn how IT departments are employing disruptive virtualisation and cloud computing approaches to support business growth and move IT services towards the role of being a value-adding profit centre. Read on to learn more.
Posted: 20 Jun 2013 | Published: 20 Jun 2013

CA Technologies.

Dell's Marius Haas on Dell's new Active Infrastructure solution
sponsored by Dell, Inc. and Intel®
VIDEO: In this informative video, learn about a robust, automated, converged data center infrastructure that enables businesses of all sizes to realize the value of hyperscale computing. This infrastructure combines servers, storage and networking tools to automate key tasks and streamline business process.
Posted: 14 Jun 2013 | Premiered: 18 Oct 2012

Dell, Inc. and Intel®

An IT Platform to Conquer 4 Growth Defying Dilemmas
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 29 Apr 2013 | Published: 29 Apr 2013

ServiceNow

The Value of ITIL® Certification
sponsored by Global Knowledge
WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
Posted: 05 Feb 2013 | Published: 05 Feb 2013

Global Knowledge

You Won't Lose Sleep with Datto's Business Continuity
sponsored by Datto, Inc.
CASE STUDY: In this case study, learn how IT service provider ProMission Projects prepared for and dealt with the crash of a manufacturing client's legacy hardware. Discover how virtualizing the client's server offsite allowed ProMission to keep production running until the replacement server could be installed, and thus avoid the significant cost of downtime.
Posted: 01 Feb 2013 | Published: 01 Feb 2013

Datto, Inc.

CW Special Report on Oracle
sponsored by ComputerWeekly.com
WHITE PAPER: This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: 01 Feb 2013 | Published: 01 Feb 2012

ComputerWeekly.com

Driving Innovation Through IT Transformation
sponsored by VMware, Inc.
WHITE PAPER: Find out why over 400,000 customers trust a leading cloud provider to transform their IT from a rigid physical infrastructure to flexible virtualized and cloud environments where they can embrace new ways of operating.
Posted: 06 Dec 2012 | Published: 06 Dec 2012

VMware, Inc.

CW Buyers Guide: Green IT
sponsored by ComputerWeekly.com
WHITE PAPER: This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identify the issues around going green and explains the pros and cons of using third-party facilities to run IT services.
Posted: 29 Nov 2012 | Published: 26 Jan 2011

ComputerWeekly.com

Gartner Outsourcing & Strategic Partnerships Summit 2013
sponsored by Gartner
BROCHURE: The Gartner Outsourcing & Strategic Partnerships Summit 2013 this September allows you to rethink your outsourcing strategies and discuss best practices with your peers to help you achieve the most from your outsourcing efforts.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

Gartner

Realizing integrated interconnected service chain
sponsored by IBM
WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.
Posted: 17 Jul 2013 | Published: 30 Jun 2012

IBM

Oracle Information Architecture: An Architect’s Guide to Big Data
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Access this helpful resource to explore how to add big data capabilities to your mainstream information architecture, learn how to plan for the adoption of new tools from an enterprise architecture perspective, and get six best practices for big data projects.
Posted: 17 Jul 2013 | Published: 31 Aug 2012

Oracle Corporation UK Ltd

CIO Insights: Fortifying ITIL and Change Management Strategies for Business Benefit
sponsored by FrontRange Solutions Inc.
EGUIDE: This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.
Posted: 08 Jul 2013 | Published: 08 Jul 2013

FrontRange Solutions Inc.

CIO Tips for Seeing the ITIL Light
sponsored by FrontRange Solutions Inc.
EGUIDE: CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light.
Posted: 08 Jul 2013 | Published: 08 Jul 2013

FrontRange Solutions Inc.

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Grow Your Business : HP AllianceOne Partner Program
sponsored by Hewlett-Packard Company
WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Hewlett-Packard Company

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
sponsored by Hewlett-Packard Limited
WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
Posted: 28 Jun 2013 | Published: 31 Dec 2012

Hewlett-Packard Limited

Delivering IT as a Service With a Software-Defined Data Center
sponsored by VMware
WHITE PAPER: This crucial whitepaper takes an in-depth look at IT as a Service (ITaaS), examining the benefits it's provided organizations across the globe.
Posted: 25 Jun 2013 | Published: 25 Jun 2013

VMware

Transcript: The Changing Role of the CIO
sponsored by Hewlett-Packard Company
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 02 Apr 2013 | Published: 02 Apr 2013

Hewlett-Packard Company

How Private Cloud Can Maximize IT Services
sponsored by Dell and VMware
EGUIDE: This cloud e-guide offers expert advice on the key differences to consider when weighing public and private cloud models as well as discusses the benefits a private cloud environment can offer your business to maximize IT services.
Posted: 06 Mar 2013 | Published: 06 Mar 2013

Dell and VMware
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

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