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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementReports
176 - 200 of 385 Matches Previous Page  | Next Page
Enterprise CIO Decisions: Building Blocks for a Shared Services Strategy
sponsored by SearchCIO.com
EZINE: The term “shared services” is a hot topic in the minds of many CIOs, but the exact definition of this topic seems to be unclear. Some say it is pooled, virtualized resources and others say it is a centralized IT model. This e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs.
Posted: 23 Mar 2012 | Published: 01 Mar 2012

SearchCIO.com

Forrester: Application Modernization: Procrastinate At Your Peril
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper discusses results from a Forrester Consulting survey conducted on over 200 global firms regarding their plans for modernising their application and technology portfolios.  Review the key findings and learn why it’s so important to start planning your projects today.
Posted: 09 Mar 2012 | Published: 01 Dec 2011

Hewlett-Packard Limited

Cloud Provider’s Wish List: The Need for Management and Reporting Tools
sponsored by Visual Network Systems
EGUIDE: Uncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.
Posted: 26 Apr 2012 | Published: 26 Apr 2012

Visual Network Systems

The Business Value of Adopting Advanced Support Tools and Utilities
sponsored by Hewlett-Packard Company
WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: 26 Apr 2012 | Published: 01 Sep 2011

Hewlett-Packard Company

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012

Red Hat

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.

Application Release Automation: An Introduction
sponsored by UC4 Software, Inc
VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more.
Posted: 02 Apr 2012 | Premiered: 31 Jan 2012

UC4 Software, Inc

Uncrossing the Wires: Starting - And Sustaining - The Conversation on Technology Value
sponsored by Cisco Systems, Inc.
WHITE PAPER: In December 2011 and January 2012, CFO Research Services and SearchCIO conducted a survey that received qualified responses from 382 senior finance executives and 300 senior IT executives working in a wide variety of companies. Review key findings and learn the three noteworthy areas where IT and finance executives are in strong agreement.
Posted: 14 Mar 2012 | Published: 01 Mar 2012

Cisco Systems, Inc.

The future of software delivery is cloudy: Leveraging the cloud to transform development and test
sponsored by IBM
WHITE PAPER: This eBook can help you understand the real-world potential benefits of using cloud computing as a platform for more effective software delivery. It discusses how key IBM Rational® capabilities can provide secure, reliable and easy-to-implement infrastructure solutions for development and test workloads.
Posted: 09 Mar 2012 | Published: 02 May 2011

IBM

Why Choose IBM BladeCenter Foundation for Cloud
sponsored by IBM
WHITE PAPER: Cloud services are increasing the pressure put on today’s data centres, pushing IT professionals to virtualise their data centre infrastructures as quickly as possible. This white paper discusses an advanced platform you can leverage to provide your data centre with the capabilities it needs to effectively support cloud computing.
Posted: 02 Mar 2012 | Published: 01 Mar 2012

IBM

Intel® Cloud Builders Guide: Lenovo* Secure Cloud Access powered by Stoneware webNetwork*
sponsored by Intel
WHITE PAPER: This resource discusses the important role the client can play in the delivery of cloud services and introduces one of the first platforms that addresses this belief. Learn more about this client aware cloud product and discover how it can enhance the delivery of your content, applications and services from the cloud.
Posted: 29 Feb 2012 | Published: 03 Oct 2011

Intel

Intel® Cloud Builders Guide: Piston Enterprise OS* powered by OpenStack*
sponsored by Intel
WHITE PAPER: This white paper discusses new cloud operating software that helps you build and maintain a secure private cloud environment. Discover how you can leverage this platform to significantly shorten your cloud computing learning curve.
Posted: 28 Feb 2012 | Published: 02 Jan 2012

Intel

What is Private Cloud Computing Anyway?
sponsored by Hewlett-Packard Company
EBOOK: Vendors are racing to deliver private cloud offerings, but there are really only a few “true” cloud solutions available, so it is critical to be able to separate fact from fiction when looking at the saturated market. Read this e-book to gain expert insights on the private cloud and learn best practices for building one in your organization.
Posted: 27 Feb 2012 | Published: 27 Feb 2012

Hewlett-Packard Company

Driving Business Value With Infrastructure Platforms
sponsored by VCE
WHITE PAPER: Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
Posted: 15 Feb 2012 | Published: 31 Dec 2011

VCE

Speed Cloud Services with Pre-integrated Infrastructure Platforms
sponsored by VCE
CASE STUDY: Read this brief case study to learn how business process outsourcing (BPO) and IT solution provider ACS rolled out cloud services to its clients in less than a month, allowing the company to streamline its security, compliance, and change management, free up resources to develop differentiated services, and create new business opportunities.
Posted: 15 Feb 2012 | Published: 31 Dec 2011

VCE

Creating and Managing value with IBM Tivoli Service Management center for System z
sponsored by IBM
WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
Posted: 14 Feb 2012 | Published: 30 Apr 2008

IBM

Driving Business Value with VLOCK Infrastructure Platforms
sponsored by VCE
WHITE PAPER: Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
Posted: 14 Feb 2012 | Published: 31 Dec 2011

VCE

Getting Cloud Computing Right
sponsored by IBM
WHITE PAPER: In a recent survey conducted on 2000 IT professionals, 91% of those that responded expect that the cloud will replace traditional on-premise computing within the next five years.This essential resource introduces a comprehensive portfolio of products and services for building and managing your cloud solutions.
Posted: 14 Feb 2012 | Published: 13 Feb 2012

IBM

Reshaping IT in a Consumer Driven Era
sponsored by CA Technologies.
WHITE PAPER: Mobile applications, smartphones, tablets, public cloud services, and social networking represent a new wave of technology adoption — one that significantly blurs the lines between business and personal domains. By unifying APM, IM, and SOM technologies, a successful service assurance implementation can focus an IT staff on business services.
Posted: 20 Jan 2012 | Published: 01 Oct 2011

CA Technologies.

Service2Media Accelerates its time to market with HP Cloud Solutions (5 min video):
sponsored by HP
VIDEOCAST: This essential videocast discusses how one mobile application developer took advantage of cloud computing solutions to advance its business model, stay ahead of the competition and accelerate time to market.
Posted: 09 Jan 2012 | Premiered: Jan 9, 2012

HP

ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 06 Jan 2012

FrontRange Solutions Inc.

Service2Media Accelerates its time to market with HP Cloud Solutions (2 min video):
sponsored by HP
VIDEOCAST: This video discusses how one company leveraged advanced cloud solutions to significantly accelerate its time to market, increasing its ROI. Learn how these new platforms can enable you to focus on your core business offering, allowing you to improve performance and efficiency.
Posted: 06 Jan 2012 | Premiered: Jan 6, 2012

HP

ING Transforms its business with HP Cloud Computing Solutions (2 min video):
sponsored by HP
VIDEOCAST: View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market.
Posted: 06 Jan 2012 | Premiered: Jan 6, 2012

HP

Harness Applications to Accelerate Success
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes.
Posted: 05 Jan 2012 | Published: 05 Jan 2012

Hewlett-Packard Limited
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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