IT Management  >  

IT Service Management

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management White Papers (View All Report Types)
1 - 25 of 292 Matches Previous Page  |  Next Page
Moving Workloads from Your Data Center to a Hosted Private Cloud
sponsored by Rackspace
WHITE PAPER: Examine why certain workloads should reside in a data center vs. a hosted private cloud, with the respective challenges of each outlined. Access now to consider why companies are deploying more workloads in a hosted private cloud, including faster access to IT infrastructure, improved scalability, and more.
Posted: 26 Jun 2017 | Published: 18 Apr 2017

Rackspace

Accelerate the Journey to Cloud-First IT
sponsored by Rackspace
WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017

Rackspace

Leverage The Digital Edge: Solving Critical Digital Business Challenges Through Interconnection
sponsored by Equinix
WHITE PAPER: This paper describes new collaboration and business models, and explains how a new kind of architecture strategy empowers businesses to react in real time, adapt quickly to change, and leverage digital ecosystems to create new value and growth.
Posted: 19 Jun 2017 | Published: 19 Jun 2017

Equinix

Transform IT with Codeless Configuration
sponsored by Cherwell
WHITE PAPER: In order to keep up with rapid market fluctuations, IT has been looking for non-labor-intensive tools to help with software changes. This white paper explores how codeless software solutions are favorable to those that require customization with a focus on future-proofing, reduced administration overhead, and increased flexibility.
Posted: 14 Jun 2017 | Published: 31 Dec 2015

Cherwell

Gartner's Take on Enterprise Service Management Is Right, But for the Wrong Reasons
sponsored by Cherwell
WHITE PAPER: "In 2019, more than two-thirds of organizations that purchased an ITSM tool in 2015 or 2016 for purposes beyond IT will be using [the tool] for the IT service desk only," according to Jarod Greene of Cherwell Software. Vendors are trying to position ITSM tools as general purpose workflow solutions, but is that really the case?
Posted: 12 Jun 2017 | Published: 12 Jan 2016

Cherwell

Getting Started With Data Center Infrastructure Management
sponsored by nlyte Software
WHITE PAPER: Here is your guide to getting started with DCIM without getting lost in a total data center overhaul. Inside, you will find step-by-step instructions on how to prepare for and implement a DCIM tool, and set key goals in terms of capabilities, timing, investment and business value along the way.
Posted: 12 Jun 2017 | Published: 28 Feb 2017

nlyte Software

Key Ingredients for a Modern Virtualization Platform
sponsored by VMware
WHITE PAPER: Confront the challenges of the cloud-driven economy with this resource, in which you will discover 9 ways modern virtualization platforms rise to meet its demanding expectations. Read on to evaluate your virtualization investment with the capabilities outlined inside.
Posted: 12 Jun 2017 | Published: 31 Dec 2016

VMware

Solving Fundamental Data Quality Challenges
sponsored by BDNA
WHITE PAPER: Data quality is one of the most important requirements for IT asset management (ITAM) and IT service management (ITSM). Find out what you need to do in the rationalization, refresh, security, automation and planning steps to improve your data quality, and your overall quality of life.
Posted: 01 Jun 2017 | Published: 31 May 2017

BDNA

Considering the Docker Data Center
sponsored by Contino
WHITE PAPER: Discover how to activate more efficient use of infrastructure, platform portability, and increased resiliency with the Docker data center container strategy highlighted here. Read on to learn how to use containerization to speed up software deployment, and more.
Posted: 01 Jun 2017 | Published: 01 Jun 2017

Contino

Your Enterprise Container Strategy
sponsored by Contino
WHITE PAPER: Learn to develop a container strategy that supports and accelerates the process of adoption and successful production deployment. Read on to enact a holistic strategy that will help you build, ship, and run containerized apps in your enterprise—from tooling and technology to governance.
Posted: 30 May 2017 | Published: 30 May 2017

Contino

Take Your Service Availability Increase Service Availability
sponsored by ServiceNow
WHITE PAPER: Organizations don't always have a clear view of business service health. As a result, many potential service issues go undetected. Download this white paper to learn how to take back control, with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 30 May 2017 | Published: 30 May 2017

ServiceNow

IT Service Management Blueprint
sponsored by ServiceNow
WHITE PAPER: Legacy IT service management (ITSM) systems can't keep up with today's pace of business, and yet people are clinging to these old systems. Access this white paper to see why ITSM modernization isn't as difficult as some people believe. Learn about the benefits of ITSM modernization, best practices to simplify migration, and more.
Posted: 25 May 2017 | Published: 30 Dec 2016

ServiceNow

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER: Legacy IT service management (ITSM) platforms are no longer worth maintaining, but many are afraid to embrace cloud-based ITSM. Access this white paper to learn best practices for legacy migration, how to evaluate cloud-based ITSM platforms, and overcome the fear of ITSM migration.
Posted: 25 May 2017 | Published: 30 Sep 2016

ServiceNow

Failing to Plan Is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

Gaining End-to-end Visibility: Better IT Operations through Operational Intelligence
sponsored by Splunk
WHITE PAPER: Discover how to turn silos of machine data into actionable information for new levels of infrastructure insight via IT operational intelligence. Read on to understand how operational intelligence provides better end-to-end visibility, so you can deliver essential services and apps with a reduction in mean-time-to-recovery.
Posted: 23 May 2017 | Published: 23 May 2017

Splunk

Failing to Plan is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 15 May 2017 | Published: 15 May 2017

OnBase by Hyland

Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation
sponsored by Commvault
WHITE PAPER: As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

The Digital Workspace: Strategies for the Future of Workplace IT
sponsored by Citrix
WHITE PAPER: By downloading this resource, you'll receive guidance on the key principles of digital workspace implementation, as well as market drivers, challenges, and employee experience to account for when reimagining desktop environments. Read on to capture the benefits of cloud-ready digital workspaces now.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

Citrix

3 Ways IT Can Accelerate Business Success
sponsored by Cherwell
WHITE PAPER: This e-book explains how to accelerate business success in three areas—modernizing your self-service portal, collecting and using value-added metrics, and implementing data integration for actionable IT intelligence. You will learn how to keep up with business and deliver results that contribute to the bottom line.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

Cherwell

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

How Service Management Is Transforming
sponsored by Cherwell
WHITE PAPER: IT service management (ITSM) is reaching far beyond traditional borders and spreading into every other aspect of your business. This expert analyst report gives you an overview of how the ITSM market is changing and presents 3 cases in a Q&A style to explore how different companies are approaching their ITSM strategies.
Posted: 12 Apr 2017 | Published: 29 Feb 2016

Cherwell

ITSM Fundamentals for Enterprise
sponsored by Cherwell
WHITE PAPER: The fundamentals of ITSM are being applied across the enterprise. Access this brief white paper to learn about why and how ITSM strategies are being repurposed across various non-IT departments, and how you can go about implementing this strategy in your organization.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Cherwell

Surviving Disruption to MSP Business Models
sponsored by Nerdio
WHITE PAPER: ITaaS is the next logical evolution of advanced cloud services and deserves serious consideration from the MSP community.  Read on to find out how ITaaS can help MSPs stand out in the market and increase revenue on multiple fronts.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

Nerdio

IT Service Management Blueprint: Consolidate and Gain Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper offers a blueprint for getting your help desk under control, while advancing service management delivery within your organization. Read on to discover suggested steps to enhance ITSM, including how to consolidate apps and data, organize services, and more.
Posted: 21 Mar 2017 | Published: 31 Dec 2016

ServiceNow

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

ServiceNow
1 - 25 of 292 Matches Previous Page    1 2 3 4    Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement