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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management White Papers (View All Report Types)
1 - 25 of 335 Matches Previous Page  |  Next Page
The Buyer's Guide to Innovation Management Platforms
sponsored by Spigit
WHITE PAPER: Did you know that advanced crowd science algorithms will surface innovations with the highest potential? Discover 5 criteria with which you should scrutinize potential innovation management platforms to distinguish their offerings. Read on to determine how to foster innovation and sustained customer engagement.
Posted: 24 Jun 2016 | Published: 24 Jun 2016

Spigit

Transform to an On-Demand, Hybrid IT Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Discover the outcomes hybrid IT will deliver to your digital business—and examine how, respectively, converged, software-defined, and hybrid-delivered infrastructure is set to improve speed, simplicity, and efficiency in your data center. Access now to ensure IT will meet dynamic app demands.
Posted: 23 Jun 2016 | Published: 23 Jun 2016

Hewlett Packard Enterprise

5 Ways to Create a Successful Innovation Program
sponsored by Spigit
WHITE PAPER: What exactly does it take to create sustainable innovation program, driving impactful results to both the business side and IT? Learn how to implement a successful crowdsourced innovation program with the 5 methods outlined in this white paper.
Posted: 23 Jun 2016 | Published: 23 Jun 2016

Spigit

Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.
Posted: 20 Jun 2016 | Published: 31 Mar 2015

ServiceNow

Today's State of Work: The IT Service Experience Gap
sponsored by ServiceNow
WHITE PAPER: Read this report to discover several key steps you can take to close the gap between IT service expectations and actual delivery, including instruction on streamlining processes, automating tasks, and creating refined digital interfaces for your applications.
Posted: 17 Jun 2016 | Published: 17 Jun 2016

ServiceNow

The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER: Download this exclusive white paper to learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.
Posted: 17 Jun 2016 | Published: 17 Jun 2016

ServiceNow

Red Hat Consulting: IT Operational efficiency
sponsored by Red Hat
WHITE PAPER: In this invaluable resource, uncover how with the right consulting team to back your operations, you can cost-effectively improve your IT resource management and gain benefits like streamlined management, enhanced business performance, increased flexibility, scalability, and more.
Posted: 16 Jun 2016 | Published: 16 Jun 2016

Red Hat

Controlling Software Asset Management in the Mobile Era
sponsored by Snow Software
WHITE PAPER: How can you balance growing user demands and at the same time ensure your company is not exposed to license liability? Discover how creating a software store tightly integrated with effective software management processes can meet these goals.
Posted: 15 Jun 2016 | Published: 15 Jun 2016

Snow Software

Metrics to Measure Software Asset Management Success
sponsored by Snow Software
WHITE PAPER: What does "good" software asset management look like? Uncover 8 ways to measure the strengths and weaknesses of your software asset management program.
Posted: 14 Jun 2016 | Published: 14 Jun 2016

Snow Software

IT Strategy for delivering efficient, secure and economic infrastructure
sponsored by Red Hat
WHITE PAPER: In this invaluable resource, learn how by moving to a standard operating environment, you can achieve lower operational costs, improved security and compliance; deliver applications faster, and lay the groundwork for innovation.
Posted: 10 Jun 2016 | Published: 10 Jun 2016

Red Hat

Simplify Multi-Vendor IT Support to Drive Innovation and Reduce Cost
sponsored by IBM
WHITE PAPER: Take a close-up look into a support strategy for managing your multi-vendor IT environment. Learn how you can simplify IT complexity and support higher availability, reduce IT costs through more effective lifecycle maintenance, and more.
Posted: 07 Jun 2016 | Published: 31 Dec 2015

IBM

Cloud Management Platform Use Cases
sponsored by VMware
WHITE PAPER: Explore 3 use cases for cloud management platforms (CMPs). Discover how an enterprise-ready CMP can improve IT agility and overcome barriers to intelligent operations management, automated IT and IaaS, and DevOps-ready IT.
Posted: 06 Jun 2016 | Published: 06 Jun 2016

VMware

The Evolution of Data Center Infrastructures
sponsored by Eaton
WHITE PAPER: Discover the risks and rewards of evolving and modernizing your data center infrastructure—producing such benefits as improved business continuity, enhanced predictability and flexibility, and greater scalability. Access this white paper now to examine a 7-step process for formulating your modern infrastructure.
Posted: 06 Jun 2016 | Published: 06 Jun 2016

Eaton

Today’s State of Work: The Service Experience Gap
sponsored by ServiceNow
WHITE PAPER: This white paper examines how businesses can close the gap in their workplace services by taking a full-on consumerization approach to their strategies. Read on to learn more.
Posted: 31 May 2016 | Published: 31 May 2016

ServiceNow

Video Collaboration in the Field: Resolve Issues Faster
sponsored by LogMeIn, Inc.
WHITE PAPER: As customer expectations rise and competition becomes more intense, service organizations need a way to resolve issues faster. Explore how collaborative video tools can improve issue resolution and deliver better customer experiences.
Posted: 24 May 2016 | Published: 31 Jul 2015

LogMeIn, Inc.

Getting Your Startup off the Ground
sponsored by CDW
WHITE PAPER: How can you transform your startup into a growing business? Explore the biggest challenges that startups have to overcome, and discover the essential steps that you need to take early on in order to ensure success later on down the road.
Posted: 13 May 2016 | Published: 13 May 2016

CDW

Stage 1 ITSM eBook Consolidate Get Control of Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper examines how consolidation can help businesses overcome the seemingly never-ending challenges of the service desk. Read on to learn how IT infrastructure library best practices can play a critical role in improving the overall efficiency of service desk workloads.
Posted: 10 May 2016 | Published: 10 May 2016

ServiceNow

An ITIL eBook That Is Not Boring
: Your pain-free guide to ITIL and Service Strategy
sponsored by ServiceNow
WHITE PAPER: In this informative white paper, uncover the five components to a successful ITIL strategy. Inside learn how to define ITIL in your own business, and see the powerful and valuable influence it can have on your operations.
Posted: 10 May 2016 | Published: 10 May 2016

ServiceNow

2015 Gartner Magic Quadrant for ITSSM
sponsored by ServiceNow
WHITE PAPER: In this Magic Quadrant provided by Gartner, discover how vendors measure up against one another with ITSSM tools.
Posted: 09 May 2016 | Published: 09 May 2016

ServiceNow

A Field Guide to Marketing in the IT Channel
sponsored by Intronis
WHITE PAPER: Discover insights into how managed service providers become highly effective in their marketing efforts, including which channels they use, tactics that work best, and tools that help them make marketing a priority.
Posted: 06 May 2016 | Published: 06 May 2016

Intronis

The Sales Pros Ultimate Guide to Cold Calling
sponsored by Intronis
WHITE PAPER: In this white paper, learn how to warm up to cold calling. Explore the basics, learn how to handle rejections, tap into 6 common cold calling situations, and finally, how to break through to prospects.
Posted: 06 May 2016 | Published: 06 May 2016

Intronis

Survey Results: Mapping the Cloud Maturity Curve
sponsored by IBM
WHITE PAPER: This resource presents survey results on cloud maturity. Discover the 5 essential characteristics of high-maturity organizations, and learn about the biggest challenges that hold enterprises back from achieving cloud maturity.
Posted: 05 May 2016 | Published: 05 May 2016

IBM

Top 3 Reasons Your Enterprise Network Matters More in the Cloud Era
sponsored by Juniper Networks, Inc.
WHITE PAPER: Explore the top 3 IT trends that will impact your cloud networking strategy, and learn how to build a network that's 100% cloud-ready. Read on to prepare your network for high bandwidth demands, high SLAs, increased scalability and security requirements, and more.
Posted: 04 May 2016 | Published: 31 Dec 2015

Juniper Networks, Inc.

Transform the Corporate Culture Towards Agility and Innovation
sponsored by Aruba Networks
WHITE PAPER: With so many short-term goals on IT's agenda, many enterprises struggle to execute long-term goals of cultural change to maximize agility. This Gartner resource provides step-by-step recommendations to drive long-term cultural change with digital workplace initiatives.
Posted: 29 Apr 2016 | Published: 03 Mar 2016

Aruba Networks

Evolving IT from Provider to Partner
sponsored by MuleSoft
WHITE PAPER: Learn how to design IT processes to lead the charge in enabling connectivity between business divisions. Explore how you can leverage IT transformation and API management to unify your company and spark innovation. In addition, tap into the 3 top outcomes for a center of IT enablement.
Posted: 21 Apr 2016 | Published: 21 Apr 2016

MuleSoft
1 - 25 of 335 Matches Previous Page    1 2 3 4    Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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