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IT Service Management
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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing
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| 1 - 10 of 41 Matches | |
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CCS 9.0: A Comprehensive Compliance Management Suite, An Opportunity for Symantec
| sponsored by Symantec Corporation
WHITE PAPER:
CCS is positioned as a compliance manager of managers - an integrated suite of products providing compliance management services across multiple government/industry regulations.
Posted: 09 Jul 2008 | Published: 01 Jun 2008
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10 Best-Practice Tips to Help You Succeed with Your Enterprise CMDB Project
| sponsored by Enterprise Management Associates (EMA)
WHITE PAPER:
EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
Posted: 08 Jul 2008 | Published: 01 Jun 2008
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How Does Your IT Help Desk Measure Up?
| sponsored by Citrix Online - GotoAssist
WHITE PAPER:
Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
Posted: 02 Jul 2008 | Published: 01 Jun 2006
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Addressing the Threats and Opportunities Presented During the Current Economic Downturn
| sponsored by Avaya Inc.
WHITE PAPER:
This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: 01 Jul 2008 | Published: 01 May 2008
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Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing
| sponsored by CompuCom Systems, Inc.
WHITE PAPER:
This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.
Posted: 26 Jun 2008 | Published: 01 Jun 2008
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Spelling "Value" from the Alphabet Soup of Quality Frameworks: Manage IT from a Business Perspective
| sponsored by CompuCom Systems, Inc.
WHITE PAPER:
For the past decade, business executives have had two ongoing IT issues that they have been consistently concerned with: how to better align IT to the overall business strategy and getting more business value from IT investments.
Posted: 26 Jun 2008 | Published: 01 Apr 2008
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Virtual Data Center eZine - Volume 3
| sponsored by Virtual Data Center eZine - Volume 3
WHITE PAPER:
This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management
Posted: 19 Jun 2008 | Published: 01 Jun 2008
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IT Best Practices and Business Alignment
| sponsored by Hewlett-Packard Company
WHITE PAPER:
Explore HP's integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper.
Posted: 18 Jun 2008 | Published: 01 Apr 2008
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Realizing ITIL V3: Top Technologies to Drive Value
| sponsored by Hewlett-Packard Company
WHITE PAPER:
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: 18 Jun 2008 | Published: 01 Nov 2007
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From Silos to Services: Using CMDB Federation to Enable an ITIL Version 3 Configuration Management System
| sponsored by Hewlett-Packard Company
WHITE PAPER:
By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
Posted: 18 Jun 2008 | Published: 01 May 2008
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| 1 - 10 of 41 Matches | |
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IT SERVICE MANAGEMENT DEFINITION (continued): … on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management. ITSM audits are based on analysis of four key performance indicators in specific ways: |
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