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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementWhite Papers (View All Report Types)
1 - 25 of 247 Matches Previous Page  | Next Page
IT Hosting Perspectives in the Midmarket
sponsored by Vision Solutions
WHITE PAPER: This white paper summarizes a discussion had between a leading migration solutions provider, a leading hosting provider, and major customers of the hosting provider.
Posted: 08 Apr 2014 | Published: 31 Dec 2013

Vision Solutions

The Business Context of Aligning IT with the Organization
sponsored by IBM
WHITE PAPER: This whitepaper details how to get IT aligned with your business needs in the increasingly dynamic and globalized business world.
Posted: 04 Apr 2014 | Published: 05 Apr 2013

IBM

Next Gen IT Predictions: 2014 and Beyond
sponsored by Cisco Systems, Inc.
WHITE PAPER: This valuable resource details six predictions for the next-generation of IT in 2014 and beyond.
Posted: 04 Apr 2014 | Published: 23 Jan 2014

Cisco Systems, Inc.

The Future of IT: Drive New Consumption Model with Cloud and Hybrid IT
sponsored by Cisco Systems, Inc.
WHITE PAPER: Since most businesses that consume cloud services are operating on hybrid models, managing and governing on-premise systems as well as external cloud services is often a struggle. To tackle this task, Gartner Research suggests that large enterprises think of IT as a "service broker."
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Cisco Systems, Inc.

Cloud Computing: Changing the Role and Relevance of IT Teams
sponsored by Cisco Systems, Inc.
WHITE PAPER: In this informative resource, take a look at how the business computing landscape is changing as a result of cloud adoption, and learn how IT leaders can harness the power of the cloud to reclaim their relevance and reach success.
Posted: 03 Apr 2014 | Published: 31 Jan 2014

Cisco Systems, Inc.

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013

IBM

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: This whitepaper details how a service catalog can help you demonstrate the value of your IT department.
Posted: 28 Mar 2014 | Published: 25 Mar 2014

ServiceNow

Improve IT maturity to accelerate your move to cloud computing
sponsored by IBM
WHITE PAPER: This whitepaper examines the endpoint management capabilities required to simplify the delivery of IT capacity, enhance patch management for virtualized systems, speed the delivery of IT-services and improve information access.
Posted: 26 Mar 2014 | Published: 26 Mar 2014

IBM

Select the Right Cloud-Based ITSM Solution
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper features a three step approach for finding the right Software-as-a-Service IT service management approach for your organization.
Posted: 21 Mar 2014 | Published: 20 Mar 2013

BMC Software, Inc.

Taking A User-Centric Approach to IT
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a solution that will help you deliver a more mobile, social and user-centric approach to IT.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

BMC Software, Inc.

Validating VoLTE: A Definitive Guide to Successful Deployments
sponsored by Ixia
WHITE PAPER: Access this guide for an extensive framework and step-by-step approach for thoroughly evaluating all aspects of a voice-over LTE implementation.
Posted: 07 Mar 2014 | Published: 07 Mar 2014

Ixia

Measure your ITSM Investments
sponsored by Hewlett-Packard Company
WHITE PAPER: This whitepaper covers how to transform your IT service management approach to better align with business goals. It also presents a customer-centric ROI method.
Posted: 06 Mar 2014 | Published: 10 Jan 2013

Hewlett-Packard Company

Standardize Your ITSM
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper describes a 4-step process for standardizing IT service management (ITSM) to improve efficiency across service desks without exceeding budgets.
Posted: 03 Mar 2014 | Published: 31 Dec 2012

Hewlett-Packard Company

Exploring Business and IT Friction: Myths and Realities
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
Posted: 27 Feb 2014 | Published: 17 Apr 2013

BMC Software, Inc.

Core HR: The Foundation for Business Alignment
sponsored by SuccessFactors
WHITE PAPER: This research brief examines the challenges facing HR, and details how to lay the technology foundation to support successful core HR service delivery.
Posted: 25 Feb 2014 | Published: 30 Jun 2013

SuccessFactors

The Perfect Combo: ITIL, ITSM and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

BMC Software, Inc.

A Practical Guide to Understand and Benefit from the Consumerization of IT
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper is a guide to IT consumerization, defining and giving step by step instructions on how to deal with it.
Posted: 21 Feb 2014 | Published: 21 Feb 2013

BMC Software, Inc.

Making the Move to a Cloud-Based IT Service Management (ITSM) Platform
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers why it is time to move to past traditional concerns about cloud-based IT service management.
Posted: 21 Feb 2014 | Published: 21 Feb 2014

BMC Software, Inc.

Solitaire Interglobal: System z and Managed Service Providers
sponsored by IBM
WHITE PAPER: This white paper showcases the real-world impact for MSP businesses that deploy IBM's System z to host customer IT operations. Inside, you'll discover how this platform stacks up in areas such as costs, run times, resource utilization, and more. Read on to determine if you should consider this platform for an MSP infrastructure deployment.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

IBM

The Future of IT: A Customer First Approach
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
Posted: 17 Feb 2014 | Published: 13 Feb 2013

BMC Software, Inc.

Simplify Management & Operation of IT Infrastructures
sponsored by Hewlett-Packard Limited
WHITE PAPER: View this case study to learn how Banc Sabadell consolidated the management and operations of their infrastructure and immediate platforms -- previously a heterogeneous mixture of tools and technology. Discover the services and technology they implemented, and explore the benefits they experienced as a result.
Posted: 13 Feb 2014 | Published: 31 Jul 2013

Hewlett-Packard Limited

On-Demand IT: The Future of IT Infrastructure
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper covers IT on-demand as the key to having an IT department that can adjust to anything your organization throws at it.
Posted: 04 Feb 2014 | Published: 18 Dec 2013

CA Technologies.

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
sponsored by Dimension Data
WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
Posted: 03 Feb 2014 | Published: 03 Feb 2014

Dimension Data

6 Ways to Expand Your Managed Services Offering and Boost Revenue
sponsored by LabTech Software
WHITE PAPER: To remain relevant in the world of IT today, you need to think big. Access this eBook today, which introduces six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.
Posted: 31 Jan 2014 | Published: 31 Dec 2013

LabTech Software

Take the Fast-Track to the Benefits of Cloud Computing
sponsored by HP and Intel
WHITE PAPER: This whitepaper covers the transformation of IT to IT-as-a-Service that comes with cloud computing and a solution that can get you there.
Posted: 30 Dec 2013 | Published: 30 Dec 2013

HP and Intel
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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