The Cloud: Benefits Beyond ROI
sponsored by NaviSite, Inc.
WHITE PAPER:
This essential resource explores the benefits of cloud computing that extend beyond simple ROI calculations. Find out how your organization can leverage the soft benefits of the cloud to enhance overall productivity and accelerate time to market.
Posted: 23 May 2012 | Published: 23 May 2012
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EMA- Making Your Investment in an Executive Dashboard Count: What to Look For and Why
sponsored by CA Technologies.
WHITE PAPER:
The right Executive Dashboard can be one of the most catalytic investments an enterprise makes, if you chose the right one. Access this informative white paper to discover who is using Executive Dashboard and why, what design points every CIO should consider, the financial benefits those using Executive Dashboard are witnessing, and more.
Posted: 17 May 2012 | Published: 17 May 2012
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Federal-Mogul Improves System Performance and Monitoring with SAP Solution Manager and SAP Enterprise Support
sponsored by SAP America, Inc.
WHITE PAPER:
The SAP Solution Manager upgrade will provide Federal-Mogul’s SAP Competency Center the tools to improve the company’s system monitoring capabilities and increase its value to the business.
Posted: 14 May 2012 | Published: 14 May 2012
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ManageIQ Integration with ServiceNow
sponsored by ManageIQ
WHITE PAPER:
This white paper highlights the benefits of leveraging a cloud management system that seamlessly integrates with your service catalog to accelerate service delivery times. Learn how this platform simplifies cloud infrastructure with automation and tight synchronization with the CMDB.
Posted: 09 May 2012 | Published: 09 May 2012
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Optimizing Service Delivery in the Cloud
sponsored by CA Technologies.
WHITE PAPER:
Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.
Posted: 07 May 2012 | Published: 07 May 2012
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IT Companies grow using GFI MAX Remote Management system
sponsored by GFI MAX
WHITE PAPER:
Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.
Posted: 07 May 2012 | Published: 07 May 2012
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How to Leverage the Always-On, Cost-Effective Benefits of an External Support Provider
sponsored by Hewlett-Packard Company
WHITE PAPER:
IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business.
Posted: 01 May 2012 | Published: 01 May 2012
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IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER:
Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 01 May 2012
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The Business Value of Adopting Advanced Support Tools and Utilities
sponsored by Hewlett-Packard Company
WHITE PAPER:
Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: 26 Apr 2012 | Published: 26 Apr 2012
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10 Tips For Overcoming IT Certification Struggles
sponsored by SkillSoft
WHITE PAPER:
This resource examines the challenges and benefits of IT certification and includes tips for improving pass rates.
Posted: 18 Apr 2012 | Published: 18 Apr 2012
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Why ITIL® is Important
sponsored by Global Knowledge
WHITE PAPER:
Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
Posted: 16 Apr 2012 | Published: 16 Apr 2012
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Mind the Gap: What is an ITIL Gap Analysis?
sponsored by Global Knowledge
WHITE PAPER:
Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals.
Posted: 13 Apr 2012 | Published: 13 Apr 2012
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Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012
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Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges
sponsored by SERENA Software, Inc.
WHITE PAPER:
This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
Posted: 04 Apr 2012 | Published: 04 Apr 2012
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Serena Service Manager: A Process Driven Approach to Orchestrating IT Service Management (ITSM)
sponsored by SERENA Software, Inc.
WHITE PAPER:
This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.
Posted: 03 Apr 2012 | Published: 03 Apr 2012
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Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutions
sponsored by SERENA Software, Inc.
WHITE PAPER:
Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.
Posted: 03 Apr 2012 | Published: 03 Apr 2012
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Uncrossing the Wires: Starting - And Sustaining - The Conversation on Technology Value
sponsored by Cisco Systems, Inc.
WHITE PAPER:
In December 2011 and January 2012, CFO Research Services and SearchCIO conducted a survey that received qualified responses from 382 senior finance executives and 300 senior IT executives working in a wide variety of companies. Review key findings and learn the three noteworthy areas where IT and finance executives are in strong agreement.
Posted: 14 Mar 2012 | Published: 14 Mar 2012
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Application Modernization: Procrastinate At Your Peril!
sponsored by Hewlett-Packard Limited
WHITE PAPER:
This white paper discusses results from a Forrester Consulting survey conducted on over 200 global firms regarding their plans for modernising their application and technology portfolios. Review the key findings and learn why it’s so important to start planning your projects today.
Posted: 09 Mar 2012 | Published: 09 Mar 2012
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Anticipate IT issues before they impact your business
sponsored by Hewlett-Packard Limited
WHITE PAPER:
In today's dynamic IT environments containing innumerable applications, CIOs are constantly searching for better ways to anticipate problems and take care of them before they negatively impact the business. Learn 5 key features and benefits of predictive analytics that can help.
Posted: 08 Mar 2012 | Published: 08 Mar 2012
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HP Service Health Analyzer: Decoding the DNA of IT performance problems
sponsored by Hewlett-Packard Limited
WHITE PAPER:
CIOs today must have complete visibility into the health of their business services in order to adapt and survive in today's increasingly complex IT environment. Learn how you can leverage an analytics solution that can enable proactive solutions to problems with your applications and infrastructure as they arise.
Posted: 06 Mar 2012 | Published: 06 Mar 2012
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Harness Applications to Accelerate Success
sponsored by Hewlett-Packard Limited
WHITE PAPER:
This white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
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Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.
WHITE PAPER:
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER:
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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SaaS-based Service Management: Tailor to the Business with Ease
sponsored by Nimsoft, Inc.
WHITE PAPER:
Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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MANAGE and CONTROL IT services in the age of complexity.
sponsored by Hewlett-Packard Limited
WHITE PAPER:
In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
Posted: 22 Dec 2011 | Published: 22 Dec 2011
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