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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementWhite Papers (View All Report Types)
1 - 25 of 296 Matches Previous Page  | Next Page
Empowering Your Mobile Workforce: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper explains how to power up your mobile management strategy in the workplace.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Optimizing Your Service Delivery: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

99.9999 Percent Data Availability: HP 3PAR Get 6-Nines Guarantee Program
sponsored by Hewlett-Packard Company
WHITE PAPER: The Get 6-Nines Guarantee Program provides a set of specific best practices for maintaining 99.9999 percent availability for mission-critical applications. Read on to find out how to achieve uninterrupted access to your storage data and meet the needs of your workloads.
Posted: 16 Oct 2014 | Published: 31 Jul 2014

Hewlett-Packard Company

Outsourcing IT Projects to Managed Hosting or the Cloud
sponsored by Rackspace
WHITE PAPER: View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.
Posted: 14 Oct 2014 | Published: 07 Jun 2014

Rackspace

Managing the Transition to IT as a Service Broker
sponsored by Rackspace
WHITE PAPER: This comprehensive white paper explores the benefits of the IT as a service broker model, and explains how to successfully manage the transition into this new role.
Posted: 14 Oct 2014 | Published: 14 Oct 2014

Rackspace

How Can You Meet Business Demands Quickly, with Agility and Flexibility?
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how Red Hat Enterprise Linux can help you leverage the same advanced environment and open source solutions applied by today's most innovative IT organizations, such as Amazon and Facebook, and transition to an infrastructure that is open and flexible.
Posted: 09 Oct 2014 | Published: 09 Oct 2014

Red Hat

Bay Cove Human Services Achieves HIPAA Compliance on Google Apps & BYOD
sponsored by BitGlass
WHITE PAPER: This short white paper details how Bay Cove Human Services collaborated with BitGlass to achieve HIPAA compliance while still enabling the company to utilize Google Apps as their productivity backbone.
Posted: 09 Oct 2014 | Published: 09 Oct 2014


Private Cloud in the Hybrid Cloud Era: The Critical Choices Driving Business Value and Agility
sponsored by IBM
WHITE PAPER: This informative whitepaper explores the role of the private cloud in the hybrid cloud era – discussing strategies for increased cloud service agility and performance.
Posted: 07 Oct 2014 | Published: 21 May 2014

IBM

Red Hat Accelerated Mentoring: Openstack Architecture
sponsored by Red Hat
WHITE PAPER: This exclusive whitepaper details a mentoring-based delivery model for closing the operational gap when implementing new technology into your data center.
Posted: 07 Oct 2014 | Published: 06 Aug 2014

Red Hat

Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 03 Oct 2014 | Published: 30 May 2014

Red Hat

SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013

IBM

Building Recurring Revenue as a Service Provider in 2014
sponsored by N-able Technologies
WHITE PAPER: This white paper is an excellent resource for both IT service providers and MSPs, discussing the process and advantages of moving to a model with consistent monthly fees, as well as providing an overview of the current MSP market.
Posted: 02 Oct 2014 | Published: 30 Sep 2014

N-able Technologies

The Future of IT Infrastructure in the Professional Services Industry
sponsored by Sungard
WHITE PAPER: This white paper shares insights gathered from the professional services sector into the future of IT infrastructure and its impact on the industry.
Posted: 29 Sep 2014 | Published: 29 Sep 2014

Sungard

Analyzing How Well a Data Center Solution Provider Aligns with Your Business Needs
sponsored by Digital Realty
WHITE PAPER: This white paper serves as a helpful guide to analyzing how well a data center solution provider might align with your business needs.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Digital Realty

Gaining Business Agility in the Cloud Through Smarter Sourcing
sponsored by Sungard
WHITE PAPER: This white paper examines how smart sourcing provides enterprises with a flexible tool for dealing with uncertain futures by supplying a platform for agility and greater visibility into spending and the value of their investments.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Sungard

Cloud Workload Migration: Where the Cloud-Based Service Delivery Model Makes Sense
sponsored by Sungard
WHITE PAPER: This white paper explains the advantages that cloud migration offers to businesses today, as well as the options that exist for companies looking to take this critical next step.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Sungard

IDC Vendor Analysis - Worldwide Service Desk Management Software
sponsored by ServiceNow
WHITE PAPER: This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

ServiceNow

7 Tips on Becoming an IT Service Broker
sponsored by Rackspace
WHITE PAPER: This exclusive whitepaper explores seven important tips for transforming IT into a service broker.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Rackspace

Magic Quadrant for IT Service Support Management Tools
sponsored by FrontRange Solutions Inc.
WHITE PAPER: In this Magic Quadrant provided by Gartner, discover how vendors measure up against one another with ITSSM tools.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

FrontRange Solutions Inc.

Simplifying Cloud Management and Data Center Automation
sponsored by IBM
WHITE PAPER: Download this exclusive whitepaper now to learn about a flexible orchestration engine that will deliver automation through standardized middleware that will help IT deliver what your business demands.
Posted: 11 Sep 2014 | Published: 17 Apr 2014

IBM

Consulting and training company optimizes operations and expands geographical reach
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper explains how they were able to grow market share by creating a technology-infused environment designed to scale easily with the unique needs of customers.
Posted: 06 Sep 2014 | Published: 01 Mar 2014

Dell, Inc. and Intel®

Achieving Business Agility Through An Agile Data Center
sponsored by Symantec Corporation
WHITE PAPER: Business agility is dependent on IT agility. By being an adopter of the latest technologies, businesses can deliver the highest quality products and services to the end customers. But it also exposes an organization to new risks including security breaches, loss of data, and business downtime.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Symantec Corporation

4 Steps to Meet Growing IT Demands
sponsored by Rackspace
WHITE PAPER: In this informative resource, gain critical insights into a new "service broker" model of IT operations that can provide end users with faster service, enable IT teams to undertake more strategic projects, and allow management to see more clearly IT's business contributions.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

Rackspace

Managed Mobility Services: Reduce Your Risk and Improve Productivity
sponsored by Hewlett-Packard Limited
WHITE PAPER: Learn how HP Managed Mobility Services can help your organisation manage secure access to applications and data, and let users store, sync and share files anytime, anywhere, from any mobile device.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Limited

A Better Way to Manage Desktops: HP Workplace Management Services
sponsored by Hewlett-Packard Limited
WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Limited
1 - 25 of 296 Matches Previous Page    1 2 3 4    Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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