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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management White Papers (View All Report Types)
1 - 25 of 281 Matches Previous Page  |  Next Page
Mobile Device Inventory: The First Step in Enterprise Mobile Management
sponsored by Snow Software
WHITE PAPER: Read on to examine the need for collecting and reporting on mobile inventory and how it needs to be part of an enterprise-wide software asset management (SAM) program. You'll discover a maturity path for managing mobile devices in a SAM context, and more inside.
Posted: 12 Oct 2017 | Published: 31 Dec 2016

Snow Software

Finding the Right SAM Model for Your Needs
sponsored by Snow Software
WHITE PAPER: Read this exclusive resource to explore the pros and cons of various Software Asset Management (SAM) delivery options, 8 SAM questions to consider when making your decision, and how to go about analyzing SAM models based on your organization's software requirements.
Posted: 11 Oct 2017 | Published: 11 Oct 2017

Snow Software

SAP's License Administration Workbench: An Essential Guide
sponsored by Snow Software
WHITE PAPER: Don't let appearances fool you into thinking two management tools serve similar purposes when they actually serve opposing audiences. Access this white paper to better understand the stark differences between SAP's License Administration Workbench tool and software asset management technologies.
Posted: 10 Oct 2017 | Published: 02 Nov 2015

Snow Software

Why Enterprises Are Embracing Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: Download this interactive resource to discover a virtual SAN-powered hyper-converged infrastructure (HCI) that will ameliorate inflexible legacy infrastructure issues with 10x increase in usable capacity, enterprise-class availability with support for stretched clusters, and more.
Posted: 25 Sep 2017 | Published: 31 Jan 2017

VMware & Intel

10 Key DevOps Principles for ITSM Practictioners
sponsored by Cherwell
WHITE PAPER: Why is there so much friction between the two? How can they work together? Why can't we all just along? This white paper answers the first two questions, breaking down how DevOps and ITSM work together, and provides you with ten principles to guide ITSM through their portion of the DevOps initiative.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

Cherwell

Worldwide IT Service and Incident Management Software 2017 Vendor Assessment
sponsored by Cherwell
WHITE PAPER: The IT service and incident management software market is increasingly growing more crowded and competitive than ever. Read this report to review the factors driving market growth, what to look for in a potential investment, and gain an overview of the top 12 vendors in the market.
Posted: 26 Jul 2017 | Published: 30 Jun 2017

Cherwell

Why Service Desk Consolidation is the New Imperative for IT Leaders
sponsored by Cherwell
WHITE PAPER: Many organizations have taken to implementing service desks as needed, leading to widespread IT sprawl. Access this white paper to learn about the challenges CIOs are facing, the business cases for service desk consolidation, and what to look for when evaluating service management tools.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

A CIO's Guide to Rethinking IT Service Management
sponsored by Cherwell
WHITE PAPER: CIOs and senior IT executives need to adapt the way they approach IT service management in response to their new roles as business strategists. Access this white paper to learn how CIOs are restructuring their ITSM strategies to assist in their new roles as business value drivers, as well as what to look for in a modern ITSM platform.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

Accelerate Service Delivery to Increase IT Value
sponsored by Red Hat
WHITE PAPER: By accelerating service delivery, IT organizations can better support developers and lines of business. Access this white paper to learn how to streamline processes to increase the value of your organization and give your business a competitive advantage.
Posted: 14 Jul 2017 | Published: 30 Dec 2016

Red Hat

An ITSM Practitioner's Guide to DevOps
sponsored by Cherwell
WHITE PAPER: Some think that DevOps may replace ITSM. The reality is that DevOps and ITSM are complementary, working toward the same objective. Access this white paper to learn how ITSM practitioners can embrace the key elements of DevOps to complement existing ITSM thinking and practices for better IT service delivery and support.
Posted: 07 Jul 2017 | Published: 07 Jul 2017

Cherwell

Leverage The Digital Edge: Solving Critical Digital Business Challenges Through Interconnection
sponsored by Equinix
WHITE PAPER: This paper describes new collaboration and business models, and explains how a new kind of architecture strategy empowers businesses to react in real time, adapt quickly to change, and leverage digital ecosystems to create new value and growth.
Posted: 19 Jun 2017 | Published: 19 Jun 2017

Equinix

Transform IT with Codeless Configuration
sponsored by Cherwell
WHITE PAPER: In order to keep up with rapid market fluctuations, IT has been looking for non-labor-intensive tools to help with software changes. This white paper explores how codeless software solutions are favorable to those that require customization with a focus on future-proofing, reduced administration overhead, and increased flexibility.
Posted: 14 Jun 2017 | Published: 31 Dec 2015

Cherwell

Gartner's Take on Enterprise Service Management Is Right, But for the Wrong Reasons
sponsored by Cherwell
WHITE PAPER: "In 2019, more than two-thirds of organizations that purchased an ITSM tool in 2015 or 2016 for purposes beyond IT will be using [the tool] for the IT service desk only," according to Jarod Greene of Cherwell Software. Vendors are trying to position ITSM tools as general purpose workflow solutions, but is that really the case?
Posted: 12 Jun 2017 | Published: 12 Jan 2016

Cherwell

Getting Started With Data Center Infrastructure Management
sponsored by Nlyte Software
WHITE PAPER: Here is your guide to getting started with DCIM without getting lost in a total data center overhaul. Inside, you will find step-by-step instructions on how to prepare for and implement a DCIM tool, and set key goals in terms of capabilities, timing, investment and business value along the way.
Posted: 12 Jun 2017 | Published: 28 Feb 2017

Nlyte Software

Solving Fundamental Data Quality Challenges
sponsored by BDNA
WHITE PAPER: Data quality is one of the most important requirements for IT asset management (ITAM) and IT service management (ITSM). Find out what you need to do in the rationalization, refresh, security, automation and planning steps to improve your data quality, and your overall quality of life.
Posted: 01 Jun 2017 | Published: 31 May 2017

BDNA

Failing to Plan Is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

Empowering Your IT Services Firm For Excellence Amid Change
sponsored by NetSuite
WHITE PAPER: IT service businesses are a huge part of the economy, and with hybrid business models, almost every company is now a service company. Inside, learn how NetSuite can help IT service companies simplify operations, ensure compliance, improve enterprise-wide visibility, and more.
Posted: 22 May 2017 | Published: 22 May 2017

NetSuite

Failing to Plan is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 15 May 2017 | Published: 15 May 2017

OnBase by Hyland

Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation
sponsored by Commvault
WHITE PAPER: As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

3 Ways IT Can Accelerate Business Success
sponsored by Cherwell
WHITE PAPER: This e-book explains how to accelerate business success in three areas—modernizing your self-service portal, collecting and using value-added metrics, and implementing data integration for actionable IT intelligence. You will learn how to keep up with business and deliver results that contribute to the bottom line.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

Cherwell

How Service Management Is Transforming
sponsored by Cherwell
WHITE PAPER: IT service management (ITSM) is reaching far beyond traditional borders and spreading into every other aspect of your business. This expert analyst report gives you an overview of how the ITSM market is changing and presents 3 cases in a Q&A style to explore how different companies are approaching their ITSM strategies.
Posted: 12 Apr 2017 | Published: 29 Feb 2016

Cherwell

ITSM Fundamentals for Enterprise
sponsored by Cherwell
WHITE PAPER: The fundamentals of ITSM are being applied across the enterprise. Access this brief white paper to learn about why and how ITSM strategies are being repurposed across various non-IT departments, and how you can go about implementing this strategy in your organization.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Cherwell

Business Critical Applications on VxRail
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Delve into this resource to lock-in high availability, resiliency, predictable performance, and mixed workload consolidation for your most demanding business apps with hyper-converged infrastructure (HCI). See how HCI powered by vSAN effectively supports apps like VDI, CRM, SQL Server, and more.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

ServiceNow

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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