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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management White Papers (View All Report Types)
1 - 25 of 343 Matches Previous Page  |  Next Page
Cloud Automation: A System Administrator's Guide
sponsored by Embotics
WHITE PAPER: This eBook discusses some of the most pressing concerns for system administrators whose organizations are moving towards adopting a self-service private, public or hybrid cloud computing model. It also addresses some of the main challenges these IT professionals are facing
Posted: 05 Dec 2016 | Published: 01 Nov 2016

Embotics

Corridor Warrior: How IT Empowers the Future-Ready Workforce
sponsored by Dell, Inc. & Intel®
WHITE PAPER: Is your IT meeting its user requirements? Learn how to implement an end-to-end IT management strategy that encapsulates the needs of the modern, mobile, dynamic workforce. Read on to assess your hardware and software, and ensure your IT supports productivity.
Posted: 05 Dec 2016 | Published: 05 Dec 2016

Dell, Inc. & Intel®

Embracing Digital Transformation: Experiences from Australian Organizations
sponsored by Microsoft
WHITE PAPER: In this report, leaders from 30 organizations illustrate their experiences with digital innovation—the drivers, challenges, inhibitors, and gains—to help guide your own transformation. Read on to learn 3 proven approaches IT leaders use to execute digital transformation projects.
Posted: 02 Dec 2016 | Published: 02 Dec 2016

Microsoft

Rising IT Complexity Makes Remote Support Essential in Europe
sponsored by LogMeIn, Inc.
WHITE PAPER: Growing end-user expectations and the increasingly complex IT landscape are creating new challenges and pushing IT support operations to adapt. This white paper analyses a solution that functions quickly and reliably, helping to reduce the time spent resolving individual support tickets by giving support staff ability to prepare support request.
Posted: 28 Nov 2016 | Published: 01 Oct 2016

LogMeIn, Inc.

Online Self-paced Learning - An idea whose time has come for India
sponsored by Pluralsight
WHITE PAPER: Access this white paper now to learn about this new e-learning platform and how it can integrate enterprise-grade analytics to provide employers with a granular view of who is learning what, where and how. Also, engage in some of the shifts observed after increasing self-paced e-learning is adopted for IT professionals.
Posted: 28 Nov 2016 | Published: 01 Oct 2016

Pluralsight

Application Security and DevOps: What Is the True State of Security in DevOps?
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper sums up some of the best practices for secure application deployment and offers informational tips on how to integrate between application security and DevOps teams. It also highlights multiple gaps that still exist between the opportunity to have security as a natural part of DevOps and the reality of current implementations.
Posted: 23 Nov 2016 | Published: 01 Oct 2016

Hewlett Packard Enterprise

The Changing Face of Mission-Critical IT in an Always-On World
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Download this resource to discover how to find the right combination of servers, storage, and network technology for every to fit your mission-critical applications and workloads. Additionally, learn how to overcome the top 11 challenges mission-critical workloads present.
Posted: 16 Nov 2016 | Published: 16 Nov 2016

Hewlett Packard Enterprise

Best Practices for Effective & Efficient Vendor Management
sponsored by Comarch
WHITE PAPER: This white paper explains why you should constantly evaluate your strategic vendor relationships. Learn why you should take a closer look at how your company manages its vendor relations, who your strategic partner is and what a successful vendor selection process should include.
Posted: 15 Nov 2016 | Published: 30 Sep 2016

Comarch

IT Service Management Blueprint: No-Fear Legacy ITSM Migrations
sponsored by ServiceNow
WHITE PAPER: Access this white paper to explore how to implement modern, cloud-based ITSM easily and cost-effectively. Discover migration best practices that will help you accelerate your most important services with automation, streamline delivery, create consumer-like service experiences, and more.
Posted: 02 Nov 2016 | Published: 02 Nov 2016

ServiceNow

IT Service Management Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
WHITE PAPER: Access this e-book to explore how automating service delivery processes transforms ITSM into a modern, reliable experience that will help you reclaim lost productivity. Plus, uncover useful service automation best practices.
Posted: 02 Nov 2016 | Published: 02 Nov 2016

ServiceNow

How to Create a Consumer Service Experience at Work
sponsored by ServiceNow
WHITE PAPER: This white paper explores how to close the service experience gap so you can deliver a consumer service-like experience at work. Discover the key elements of achieving this goal for enterprise services, including service portals, workflow automation, knowledge bases and collaboration tools, and more.
Posted: 02 Nov 2016 | Published: 02 Nov 2016

ServiceNow

Service Integration: Should You Do It Yourself or Outsource?
sponsored by ServiceNow
WHITE PAPER: This white paper explores how service integration and management (SIAM) creates a consistent service integration layer and delivering seamless user experiences. Discover the pros and cons of building an in-house SIAM function vs. outsourcing to a SIAM partner.
Posted: 01 Nov 2016 | Published: 01 Nov 2016

ServiceNow

7 Key Success Factors for SIAM Transformation
sponsored by ServiceNow
WHITE PAPER: This white paper explores how service integration and management (SIAM) creates a consistent process framework for interacting with suppliers, giving end-users a single point of access to critical IT services. Uncover best practices for implementing SIAM and tying your entire service delivery value chain together into one cohesive ecosystem.
Posted: 01 Nov 2016 | Published: 01 Nov 2016

ServiceNow

The Ultimate Guide to Windows Server 2016
sponsored by Microsoft
WHITE PAPER: This is your ultimate guide to Windows Server 2016. Read on to drive your organization forward with new layers of security, data center efficiency, and agility in app development by learning to build cloud-native and hybrid apps, improve server density with software-defined infrastructure, and more.
Posted: 28 Oct 2016 | Published: 28 Oct 2016

Microsoft

Cloud Archiving: A Guide for MSPs
sponsored by LogicNow
WHITE PAPER: To provide a broader value-added proposition for email archiving, MSPs can discuss cloud capabilities that helps customers mine their emails for insight and enable security monitoring. Learn more about how to offer cloud email archiving as a key part of your service portfolio.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

LogicNow

Determining your MSP Offerings: Don't Sell Yourself Short
sponsored by LogicNow
WHITE PAPER: This resource offers tips on setting goals as a management service provider (MSP.) Learn how to propose a plan of action that helps your clients enter the next phase of their technology infrastructure.
Posted: 25 Oct 2016 | Published: 25 Oct 2016

LogicNow

VCE VxRail ™ Hyper-Converged Appliance: Cost and Maintenance Advantages
sponsored by Dell EMC and Intel®
WHITE PAPER: This white paper breaks down eight key reasons for the move to hyper-converged appliances, as well as a comparison between these new systems versus the benefits of older BYO systems. Also, engage in the results from a cost analysis and management complexity evaluation aimed to make the decision process easier.
Posted: 20 Oct 2016 | Published: 20 Oct 2016

Dell EMC and Intel®

Red Hat CloudForms Unifies and Improves Service Delivery and Management
sponsored by Red Hat
WHITE PAPER: As your infrastructure evolves toward an Infrastructure-as-a-Service model, you need a management platform that follows suit. Download this white paper to simplify hybrid IT management with a platform that evolves to handle all container, virtual, private, and public cloud infrastructures.
Posted: 12 Oct 2016 | Published: 30 Jun 2016

Red Hat

FlexPod Datacenter with Microsoft SQL Server 2014
sponsored by NetApp
WHITE PAPER: This informational brief offers an innovative solution that allows you to reduce the complexity of your business application environment, create highly available application infrastructure to protect against compromise, and deliver a simplified, standardized and trusted approach for the use and management of your IT resources.
Posted: 28 Sep 2016 | Published: 01 Jul 2015

NetApp

Why You Shouldn’t Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER: Migrating to a modern ITSM platform has myriad benefits. So why aren't more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it.
Posted: 19 Sep 2016 | Published: 01 Aug 2016

ServiceNow

Cloud Computing Services: What's Your Enterprise IT Forecast
sponsored by Windsor Group
WHITE PAPER: This informational white paper identifies five essential characteristics that define cloud computing as well as how to use these to your advantage. Furthermore it predicts how enterprise cloud computing can enable day-to-day operations in ways traditional IT arrangements cannot.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Benchmarking Your Internal IT Costs: Building Your IT Infrastructure Service Baseline
sponsored by Windsor Group
WHITE PAPER: This analytic white paper introduces the importance of benchmarking your internal IT costs by keeping track of your IT service baseline. Doing this can define your current IT infrastructure service cost and output, as well as act as a measurement tool for continuous improvement.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

The State of Latency, Containers & Microservices Survey Methodologies & Results
sponsored by Turbonomic
WHITE PAPER: This detailed white paper investigates the state of latency, containers and microservices in the data center by conducting a survey aimed to explore common themes within these systems.
Posted: 08 Sep 2016 | Published: 01 Aug 2015

Turbonomic

Addressing the Sharp Demand for Managing IT Complexity (CIO Insight)
sponsored by SAP/Lenovo/Intel
WHITE PAPER: Identify the root causes of IT complexity, and learn how to mitigate the burden it imposes on internal operations, especially agility and real-time information access. Read on now to reduce complexity and simplify IT ops.
Posted: 07 Sep 2016 | Published: 30 Jun 2015

SAP/Lenovo/Intel

Unified Infrastructure Management for Databases: An Overview
sponsored by CA Technologies
WHITE PAPER: Discover unified database infrastructure management that delivers comprehensive monitoring across multiple database servers, as well as will uncover performance bottlenecks. Access now to ensure database integrity with a solution that supports Oracle, IBM DB2, SQL Server, Sybase, and IBM Informix.
Posted: 23 Sep 2016 | Published: 31 Dec 2014

CA Technologies
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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