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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management White Papers (View All Report Types)
1 - 25 of 340 Matches Previous Page  |  Next Page
The Right Mix: Developing the Right Hybrid IT Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Discover how to formulate the right hybrid IT infrastructure to meet the needs of your apps, services, and enterprise. Access now to learn the formula for achieving the optimal mix of traditional IT, private cloud, and public cloud services.
Posted: 26 Sep 2016 | Published: 31 Jul 2016

Hewlett Packard Enterprise

IT Workload Automation (WLA): Market Providers on the Radar
sponsored by CA Technologies
WHITE PAPER: Discover a complete evaluation of one leading workload automation (WLA) portfolio provider, and in it, learn how to centrally manage a vast variety of enterprise workflows and align resources to meet real-time business demands. Additionally, assess this WLA tool along 5 critical criteria.
Posted: 23 Sep 2016 | Published: 31 Mar 2016

CA Technologies

Unified Infrastructure Management for Databases: An Overview
sponsored by CA Technologies
WHITE PAPER: Discover unified database infrastructure management that delivers comprehensive monitoring across multiple database servers, as well as will uncover performance bottlenecks. Access now to ensure database integrity with a solution that supports Oracle, IBM DB2, SQL Server, Sybase, and IBM Informix.
Posted: 23 Sep 2016 | Published: 31 Dec 2014

CA Technologies

Moving Beyond Masking and Subsetting: Realizing the Value of Test Data Management
sponsored by CA Technologies
WHITE PAPER: This paper describes common problems and potential benefits of Test Data Management (TDM) in a testing and development environment. Debunk assumptions that could be holding you back from better TDM, learn why masking production data is not a simple solution, and discover a more efficient and easier TDM policy for IT.
Posted: 22 Sep 2016 | Published: 31 Jul 2016

CA Technologies

Why You Shouldn’t Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER: Migrating to a modern ITSM platform has myriad benefits. So why aren't more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it.
Posted: 19 Sep 2016 | Published: 01 Aug 2016

ServiceNow

Cloud Computing Services: What's Your Enterprise IT Forecast
sponsored by Windsor Group
WHITE PAPER: This informational white paper identifies five essential characteristics that define cloud computing as well as how to use these to your advantage. Furthermore it predicts how enterprise cloud computing can enable day-to-day operations in ways traditional IT arrangements cannot.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Benchmarking Your Internal IT Costs: Building Your IT Infrastructure Service Baseline
sponsored by Windsor Group
WHITE PAPER: This analytic white paper introduces the importance of benchmarking your internal IT costs by keeping track of your IT service baseline. Doing this can define your current IT infrastructure service cost and output, as well as act as a measurement tool for continuous improvement.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

The State of Latency, Containers & Microservices Survey Methodologies & Results
sponsored by Turbonomic
WHITE PAPER: This detailed white paper investigates the state of latency, containers and microservices in the data center by conducting a survey aimed to explore common themes within these systems.
Posted: 08 Sep 2016 | Published: 01 Aug 2015

Turbonomic

Addressing the Sharp Demand for Managing IT Complexity (CIO Insight)
sponsored by SAP/Lenovo/Intel
WHITE PAPER: Identify the root causes of IT complexity, and learn how to mitigate the burden it imposes on internal operations, especially agility and real-time information access. Read on now to reduce complexity and simplify IT ops.
Posted: 07 Sep 2016 | Published: 30 Jun 2015

SAP/Lenovo/Intel

Deepen Visibility into Cloud and Hybrid IT with Unified Infrastructure Management
sponsored by CA Technologies
WHITE PAPER: Learn why it's recommended your organization extends the visibility of existing infrastructure tools with a unified, hybrid IT monitoring platform—providing visibility into traditional and next-generation technologies. Read on to take a unified approach to IT ops, and monitor all hybrid cloud, software-defined, and converged environments.
Posted: 07 Sep 2016 | Published: 30 Jun 2016

CA Technologies

Bimodal IT Conquered: What to Look for in an IT Infrastructure Solutions Provider
sponsored by VMware
WHITE PAPER: This informational white paper offers the top three selection criteria for choosing a Bimodal IT infrastructure solutions partner that will provide private cloud capabilities with the right capacity, availability, security, flexibility and ease of management.
Posted: 02 Sep 2016 | Published: 01 Jul 2016

VMware

Cloud Financial Management Guide For Enterprise IT Leaders
sponsored by Cloudyn
WHITE PAPER: This white paper addresses the primary financial management challenges you will face when evaluating cloud options. Also, learn 5 critical capabilities of IT financial management tools for the cloud.
Posted: 16 Aug 2016 | Published: 16 Aug 2016

Cloudyn

Goodbye Manual Processes, Hello Productivity
sponsored by ServiceNow
WHITE PAPER: Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.
Posted: 01 Aug 2016 | Published: 01 Aug 2016

ServiceNow

Make Optimizing Business Services Less Art, More Science
sponsored by BMC
WHITE PAPER: This white papers offers information to help IT groups map out business needs to IT metrics, identify potential bottlenecks, and provision the right level of resources for each project at the right time. Read on to find the correct balance between under-provisioning and overprovisioning in order to reduce costs while optimizing service.
Posted: 28 Jul 2016 | Published: 01 Jan 2016

BMC

IT Service Management Blueprint - Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: This white paper offers a blueprint to guide you through choosing the action plans, best practices, and success metrics for creating the kind of self-serviceIT experience your users want and expect. Download now and follow the featured steps to establish your services and simplify user engagement.
Posted: 18 Jul 2016 | Published: 01 Jan 2016

ServiceNow

How Sembcorp Refined Faster, More Efficient Workflows
sponsored by K2
WHITE PAPER: To effectively cater to the various workflows of Sembcorp's processes, a robust and flexible workflow engine was necessary. Discover how the energy leader's technology pros achieved greater ease and speed for dependable workflows.
Posted: 15 Jul 2016 | Published: 15 Jul 2016

K2

Migration Best Practices for Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: As IT systems age, they become more brittle. Download this white paper to understand the benefits of adopting the latest release of Red Hat Enterprise Linux—which will mitigate risk in the lifecycle of your server platform, and decrease the vulnerability of systems to security threats.
Posted: 15 Jul 2016 | Published: 29 Aug 2014

Red Hat

802.11ac: Superb Wi-Fi Performance
sponsored by Aruba Networks
WHITE PAPER: This resource highlights key information on a Wi-Fi performance system that is making sure all devices have the fastest connection at all times. Download now to take a look at some of the following topics – wider channels, efficient encoding aspects, increased data rates enhanced user experiences and more.
Posted: 13 Jul 2016 | Published: 13 Jul 2016

Aruba Networks

CIOs Must Move IT From an ITIL Operational View of Services to a Strategic Business Focus
sponsored by Gartner
WHITE PAPER: This service portfolio from Gartner offers an analysis of common challenges IT professionals face when communicating strategic business value, the movement from process-optimized to service optimized IT operations and understanding a business context for service delivery. Download now to receive expert recommendations.
Posted: 13 Jul 2016 | Published: 22 Feb 2016

Gartner

Cloud, Mobility, Big Data:Future Proof Your Organization with Consolidation
sponsored by Matrix42
WHITE PAPER: This white paper offers information on using a workspace aggregator as a way to consolidate all of your existing workflows. Download now to learn ways to overcome some of the challenges enterprises face when trying to maximize on modern technologies.
Posted: 12 Jul 2016 | Published: 01 Jul 2015

Matrix42

IT Service Automation: The Key to Improved Productivity
sponsored by ServiceNow
WHITE PAPER: In this white paper, IDC crystallizes the economic benefits of IT service automation. Read on to learn about the average annual benefits of IT service automation over five years for one data center provider.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Five help desk challenges and what to do about them
sponsored by ServiceNow
WHITE PAPER: Find out the top 5 most common IT help desk challenges and how to overcome them thanks to enhanced, integrated IT Service Management (ITSM) technology that's as effective as it is affordable. Download now to learn how a more robust ITSM platform can dramatically improve the service you deliver—while radically increasing your productivity.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

8 Tips for Winning the IT Asset Management Challenge
sponsored by ServiceNow
WHITE PAPER: This feature white paper outlines 8 specific recommendations for building an ITAM program that delivers measurable business value while saving you time, money, and hassle. Some of these tips include: Gaining control through metrics and reporting, automating through discovery, providing self-service options, and more.
Posted: 12 Jul 2016 | Published: 01 Jan 2016

ServiceNow

Stage 2 ITSM eBook: Self Service - Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: This informational white paper will serve as your guide to replacing a frustrating and slow user experience with a single, efficient, consumer-like portal that enables convenient self-service for your users. Download now and follow this blueprint to deploy a successful self-serving help desk.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

IDC: Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper covers the important changes IT needs to make in order to keep up with tech savvy employees and emerging technology trends.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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