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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementWhite Papers (View All Report Types)
1 - 25 of 307 Matches Previous Page  | Next Page
The CFO Agenda 2020: Getting Ready for the Digital Age
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to view in-depth statistics of more than 301 CFOs in organizations worldwide to gain keen insights on their changing roles and fuctions.
Posted: 21 Nov 2014 | Published: 08 Oct 2014

Hewlett-Packard Company

HP Service Anywhere
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to discover how (Saas) through a trusted industry leader delivers the on-demand service your users need to advance your organization.  This solution removes the need for in-house maintenance of software as all patches are handled for you by industry experts. Enjoy 24x7 availability and support including automatic updates.
Posted: 20 Nov 2014 | Published: 01 Nov 2013

Hewlett-Packard Company

Using StorageConsole Backup Manager for IT Chargeback and Showback
sponsored by APTARE
WHITE PAPER: This white paper introduces APTARE StorageConsole Backup Manager, which automatically provides the reporting metrics to create chargeback/showback invoices that detail data consumption by group, cost of data, and bottom line total.
Posted: 18 Nov 2014 | Published: 30 Jun 2014

APTARE

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: Read this white paper to uncover how outsourcing opens up possibilities for your IT staff to work on more strategic projects while increasing business agility. Discover the four configurations for managing your IT staff and how to transform them into service brokers to advance your organization.
Posted: 17 Nov 2014 | Published: 11 Jul 2014

Rackspace

Rethinking People Costs in Enterprise IT
sponsored by Rackspace
WHITE PAPER: Explore this white paper and discover new options and avenues to reallocating people costs more strategically. Tackle customer-facing technologies without increasing your spending by making your IT members partners in the experience.
Posted: 13 Nov 2014 | Published: 11 Jul 2014

Rackspace

It's Time to Mothball Traditional ITSM Approaches
sponsored by CDW Corporation
WHITE PAPER: This expert e-guide examines how ITSM has progressed in the past few years as well as how you can adjust your ITSM approach to meet new demands such as merging your asset and configuration management tools and licensing risk exposure.
Posted: 12 Nov 2014 | Published: 12 Nov 2014

CDW Corporation

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: In this informative resource, gain critical insights into a new "service broker" model of IT operations that can provide end users with faster service, enable IT teams to undertake more strategic projects, and allow management to see more clearly IT's business contributions.
Posted: 10 Nov 2014 | Published: 10 Nov 2014

Rackspace

IBM SmartCloud software delivers an affordable and highly scalable service desk solution
sponsored by IBM
WHITE PAPER: How can you keep pace with your rapidly developing IT environment? Access this video to learn about a next-generation service and asset management approach that's built to reduce costs and minimize disruptions through, automated service request handling, efficient change management, optimized asset lifecycle management, and more.
Posted: 07 Nov 2014 | Published: 09 Jul 2014

IBM

Cloud Brokerage Model Reshapes IT Service Delivery
sponsored by Dell, Inc.
WHITE PAPER: Access this white paper to get 8 tips for unified cloud management to help simplify cloud adoption and ensure that you don't run into the common challenges of cloud computing.
Posted: 28 Oct 2014 | Published: 28 Oct 2014

Dell, Inc.

Drive Business Success by Empowering IT
sponsored by CA Technologies.
WHITE PAPER: By streamlining your mainframe portfolio, you run fewer products on one integrated platform to lower costs on licensing, maintenance, and reduce admins necessary to manage them. Explore this guide to learn how streamlining your mainframe portfolio can reduce cost of ownership and empower your IT staff to innovate.
Posted: 28 Oct 2014 | Published: 31 Dec 2013

CA Technologies.

Moving to the Cloud? How A Managed Services Provider Can Help
sponsored by Rackspace
WHITE PAPER: Access this expert resource to learn how a managed services provider can help you on your move to the cloud. You'll get insight into how managed service providers can help you with product selection, scalability, and shifting workloads to the cloud as well as ensuring cloud security.
Posted: 27 Oct 2014 | Published: 27 Oct 2014

Rackspace

Empowering Your Mobile Workforce: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper explains how to power up your mobile management strategy in the workplace.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Optimizing Your Service Delivery: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

99.9999 Percent Data Availability
sponsored by Hewlett-Packard Company
WHITE PAPER: The Get 6-Nines Guarantee Program provides a set of specific best practices for maintaining 99.9999 percent availability for mission-critical applications. Read on to find out how to achieve uninterrupted access to your storage data and meet the needs of your workloads.
Posted: 16 Oct 2014 | Published: 31 Jul 2014

Hewlett-Packard Company

How Can You Meet Business Demands Quickly, with Agility and Flexibility?
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how Red Hat Enterprise Linux can help you leverage the same advanced environment and open source solutions applied by today's most innovative IT organizations, such as Amazon and Facebook, and transition to an infrastructure that is open and flexible.
Posted: 09 Oct 2014 | Published: 09 Oct 2014

Red Hat

Bay Cove Human Services Achieves HIPAA Compliance on Google Apps & BYOD
sponsored by BitGlass
WHITE PAPER: This short white paper details how Bay Cove Human Services collaborated with BitGlass to achieve HIPAA compliance while still enabling the company to utilize Google Apps as their productivity backbone.
Posted: 09 Oct 2014 | Published: 09 Oct 2014


Private Cloud in the Hybrid Cloud Era: The Critical Choices Driving Business Value and Agility
sponsored by IBM
WHITE PAPER: This informative whitepaper explores the role of the private cloud in the hybrid cloud era – discussing strategies for increased cloud service agility and performance.
Posted: 07 Oct 2014 | Published: 21 May 2014

IBM

Red Hat Accelerated Mentoring: Openstack Architecture
sponsored by Red Hat
WHITE PAPER: This exclusive whitepaper details a mentoring-based delivery model for closing the operational gap when implementing new technology into your data center.
Posted: 07 Oct 2014 | Published: 06 Aug 2014

Red Hat

Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 03 Oct 2014 | Published: 30 May 2014

Red Hat

SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013

IBM

Building Recurring Revenue as a Service Provider in 2014
sponsored by N-able Technologies
WHITE PAPER: This white paper is an excellent resource for both IT service providers and MSPs, discussing the process and advantages of moving to a model with consistent monthly fees, as well as providing an overview of the current MSP market.
Posted: 02 Oct 2014 | Published: 30 Sep 2014

N-able Technologies

Extracting the Full Business Value from Cloud Services
sponsored by NaviSite
WHITE PAPER: This white paper proposes that the key to achieving the most value from cloud investments includes considering the impact that they will have throughout an entire organization, and explores real-world customer experiences that examine the true business impact of the cloud.
Posted: 30 Sep 2014 | Published: 30 Sep 2014

NaviSite

The Future of IT Infrastructure in the Professional Services Industry
sponsored by Sungard
WHITE PAPER: This white paper shares insights gathered from the professional services sector into the future of IT infrastructure and its impact on the industry.
Posted: 29 Sep 2014 | Published: 29 Sep 2014

Sungard

Analyzing How Well a Data Center Solution Provider Aligns with Your Business Needs
sponsored by Digital Realty
WHITE PAPER: This white paper serves as a helpful guide to analyzing how well a data center solution provider might align with your business needs.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Digital Realty

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel
1 - 25 of 307 Matches Previous Page    1 2 3 4    Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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