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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Hybrid ITSM Webinar
sponsored by FrontRange Solutions Inc.
WEBCAST: Join Gartner analyst Jarod Greene in this on-demand webinar to explore the capabilities and requirements of next-generation IT service management (ITSM), and identify the deployment model that makes the most sense with your business: cloud, on-premise, or a combination of both.
Posted: 02 Jul 2013 | Premiered: Dec 31, 2012

FrontRange Solutions Inc.

A 'Future Proof' Hybrid Model and IT Client Management Complement ITSM
sponsored by FrontRange Solutions Inc.
ANALYST REPORT: This analyst report takes an inside look at the IT service management (ITSM) landscape and explores one vendor's ITSM and client management offerings. Inside, discover an analysis of ITSM strengths and weaknesses, the benefits of flexible ITSM deployment, and more.
Posted: 02 Jul 2013 | Published: 25 Apr 2013

FrontRange Solutions Inc.

Case Study: Beam Global Spirits & Wine Manages Global IT Support With Just Six Agents
sponsored by FrontRange Solutions Inc.
CASE STUDY: This brief case study explains how the right service and support software strategy enabled Beam Global Spirits & Wine to efficiently manage global IT support – all with just six agents. Read on now to learn more.
Posted: 01 Jul 2013 | Published: 01 Jul 2013

FrontRange Solutions Inc.

The Business Case for an Automated, Unified IT Service and Client Management Solution
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper explores the major IT service and client management challenges and analyzes the ROI implication for organizations considering new automated, integrated ITSM platforms.
Posted: 01 Jul 2013 | Published: 01 Jul 2013

FrontRange Solutions Inc.

RagingWire Enhances Client Service, Cuts Incident Management Costs 30%
sponsored by FrontRange Solutions Inc.
CASE STUDY: In this brief case study, learn how the right cloud service management solution allowed data center colocation company RagingWire to enhance the experience of customers, improve automation, cut costs, and more.
Posted: 01 Jul 2013 | Published: 31 Dec 2012

FrontRange Solutions Inc.

Finally- A Flexible, Powerful and Complete Solution to IT Service Management
sponsored by FrontRange Solutions Inc.
CASE STUDY: This case study explains how global construction and machinery company BAUER AG found success with IT service management by selecting the right solution, allowing them to realize high scalability and flexibility, easy integration, and more.
Posted: 01 Jul 2013 | Published: 01 Jul 2013

FrontRange Solutions Inc.

Hybrid ITSM: Because having one option isn't an option
sponsored by FrontRange Solutions Inc.
VIRTUAL ENVIRONMENT: This interactive resource discusses how you can make your business more efficient, compliant, and secured with the help of a hybrid IT service management solution.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods.
Posted: 28 Jun 2013 | Published: 31 Oct 2012

FrontRange Solutions Inc.

Delivering IT as a Service With a Software-Defined Data Center
sponsored by VMware, Inc.
WHITE PAPER: Explore this resource to learn how Dell can help you design and implement your enterprise's data center and IT infrastructure strategy.
Posted: 28 Jun 2013 | Published: 31 Dec 2013

VMware, Inc.

IT in Search of Integrated Service Management
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This brief resource explores the critical factors that are holding businesses back from realizing an evolved, integrated approach to IT service management, and offers guidance to help your organization move forward.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

FrontRange Solutions Inc.

The Impact of Cloud Technologies on IT Service Management
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This resource presents the results of a survey regarding the impact that cloud technologies are having on IT service management (ITSM) solutions. Inside, learn about the shortcomings of existing ITSM approaches and find advice to help you move forward.
Posted: 26 Jun 2013 | Published: 26 Jun 2013

FrontRange Solutions Inc.

From Infrastructure to Applications, The Future of IT is On-Demand
sponsored by CA Technologies.
WHITE PAPER: Explore this technology whitepaper from Network World to learn how IT departments are employing disruptive virtualisation and cloud computing approaches to support business growth and move IT services towards the role of being a value-adding profit centre. Read on to learn more.
Posted: 20 Jun 2013 | Published: 20 Jun 2013

CA Technologies.

How to Avoid 4 Growth-Defying IT Dilemmas
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 29 Apr 2013 | Published: 29 Apr 2013

ServiceNow

Putting IT Minds at Ease with Cloud Data Backup
sponsored by Datto, Inc.
CASE STUDY: In this case study, learn how IT service provider ProMission Projects prepared for and dealt with the crash of a manufacturing client's legacy hardware. Discover how virtualizing the client's server offsite allowed ProMission to keep production running until the replacement server could be installed, and thus avoid the significant cost of downtime.
Posted: 01 Feb 2013 | Published: 01 Feb 2013

Datto, Inc.

CW Special Report on Oracle
sponsored by ComputerWeekly.com
WHITE PAPER: This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: 01 Feb 2013 | Published: 01 Feb 2012

ComputerWeekly.com

CW Buyers Guide: Green IT
sponsored by ComputerWeekly.com
WHITE PAPER: This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identify the issues around going green and explains the pros and cons of using third-party facilities to run IT services.
Posted: 29 Nov 2012 | Published: 26 Jan 2011

ComputerWeekly.com

IT service management: How the cloud is driving change
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Every market forecast clearly shows that user adoption of Cloud Computing alternatives is accelerating and fueling the rapid growth of the Cloud Computing industry. THINKstrategies and FrontRange conducted a survey to better understand how this trend is impacting the IT Service Management (ITSM) needs of organizations.
Posted: 11 Jul 2013 | Published: 03 Jul 2013

FrontRange Solutions Inc.

CIO Insights: Fortifying ITIL and Change Management Strategies for Business Benefit
sponsored by FrontRange Solutions Inc.
EGUIDE: This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.
Posted: 08 Jul 2013 | Published: 08 Jul 2013

FrontRange Solutions Inc.

CIO Tips for Seeing the ITIL Light
sponsored by FrontRange Solutions Inc.
EGUIDE: CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light.
Posted: 08 Jul 2013 | Published: 08 Jul 2013

FrontRange Solutions Inc.

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Grow Your Business : HP AllianceOne Partner Program
sponsored by Hewlett-Packard Company
WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Hewlett-Packard Company

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
sponsored by Hewlett-Packard Limited
WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
Posted: 28 Jun 2013 | Published: 31 Dec 2012

Hewlett-Packard Limited

Delivering IT as a Service With a Software-Defined Data Center
sponsored by VMware
WHITE PAPER: This crucial whitepaper takes an in-depth look at IT as a Service (ITaaS), examining the benefits it's provided organizations across the globe.
Posted: 25 Jun 2013 | Published: 25 Jun 2013

VMware

Transcript: The Changing Role of the CIO
sponsored by Hewlett-Packard Company
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 02 Apr 2013 | Published: 02 Apr 2013

Hewlett-Packard Company

How Private Cloud Can Maximize IT Services
sponsored by Dell and VMware
EGUIDE: This cloud e-guide offers expert advice on the key differences to consider when weighing public and private cloud models as well as discusses the benefits a private cloud environment can offer your business to maximize IT services.
Posted: 06 Mar 2013 | Published: 06 Mar 2013

Dell and VMware
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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