SPRINT Enables Intelligent Enterprise
sponsored by Hewlett-Packard Company
CASE STUDY:
Every CIO would like to improve IT services and streamline service desk processes. Access this case study to learn how the IT department at Sprint Nextel Corporation did just that, reducing service desk incidents from 300 to 45 and slashing critical events by 20%.
Posted: 06 Feb 2012 | Published: 01 Nov 2011
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Harness Applications to Accelerate Success
sponsored by Hewlett-Packard Limited
WHITE PAPER:
This white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
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MANAGE and CONTROL IT services in the age of complexity.
sponsored by Hewlett-Packard Limited
WHITE PAPER:
In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
Posted: 22 Dec 2011 | Published: 22 Dec 2011
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Vodafone Ireland implements world-class service excellence with HP BSM
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Read this paper to learn how Vodafone Ireland achieved a 300% ROI when it replaced its reactive, introspective, fragmented IT operations processes with a more effective, integrated, end-to-end IT management framework.
Posted: 20 Dec 2011 | Published: 14 Dec 2011
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CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market
sponsored by ComputerWeekly.com
WHITE PAPER:
EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey.
Posted: 24 Oct 2011 | Published: 15 Jul 2010
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Conflicker Working Group - Lessons learned from Conflicker
sponsored by ComputerWeekly.com
WHITE PAPER:
In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 31 Jan 2011
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Further IT Spending Cuts Likely in Europe's Public Sector
sponsored by ComputerWeekly.com
WHITE PAPER:
The UK's June Budget provides a mandate for all government departments to submit their spending review plans before the summer break and reports that it has scheduled the government spending review for October.
Posted: 24 Oct 2011 | Published: 05 Jul 2010
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Are businesses taking chances when it comes to managing outsourcing risk?
sponsored by ComputerWeekly.com
WHITE PAPER:
Nearly 95 percent of organisations buy, provide or both buy and provide outsourced services and functions, in which they face inherent risks created by new and unforeseen challenges.
Posted: 21 Oct 2011 | Published: 08 Dec 2010
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G-Cloud Report: Service Specification Approach
sponsored by ComputerWeekly.com
WHITE PAPER:
The G-Cloud, Government Applications Store and Data Centre Consolidation Phase 2 programme started on 5 October 2009 and will run till 12 February 2010. The programme comprises seven workstrands and a Programme Office function.
Posted: 21 Oct 2011 | Published: 07 Feb 2011
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Computer Weekly Buyers' Guide: Cloud Computing
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies.
Posted: 21 Oct 2011 | Published: 19 Jan 2011
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Speed Cloud Services with Pre-integrated Infrastructure Platforms
sponsored by VCE
CASE STUDY:
Read this brief case study to learn how business process outsourcing (BPO) and IT solution provider ACS rolled out cloud services to its clients in less than a month, allowing the company to streamline its security, compliance, and change management, free up resources to develop differentiated services, and create new business opportunities.
Posted: 15 Feb 2012 | Published: 31 Dec 2011
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Creating and Managing value with IBM Tivoli Service Management center for System z
sponsored by IBM
WHITE PAPER:
Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
Posted: 14 Feb 2012 | Published: 30 Apr 2008
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Driving Business Value with VLOCK Infrastructure Platforms
sponsored by VCE
WHITE PAPER:
Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
Posted: 14 Feb 2012 | Published: 31 Dec 2011
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Getting Cloud Computing Right
sponsored by IBM
WHITE PAPER:
In a recent survey conducted on 2000 IT professionals, 91% of those that responded expect that the cloud will replace traditional on-premise computing within the next five years.This essential resource introduces a comprehensive portfolio of products and services for building and managing your cloud solutions.
Posted: 14 Feb 2012 | Published: 13 Feb 2012
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Reshaping IT in a Consumer Driven Era
sponsored by CA Technologies.
WHITE PAPER:
Mobile applications, smartphones, tablets, public cloud services, and social networking represent a new wave of technology adoption — one that significantly blurs the lines between business and personal domains. By unifying APM, IM, and SOM technologies, a successful service assurance implementation can focus an IT staff on business services.
Posted: 20 Jan 2012 | Published: 01 Oct 2011
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Service2Media Accelerates its time to market with HP Cloud Solutions (5 min video):
sponsored by HP
VIDEOCAST:
This essential videocast discusses how one mobile application developer took advantage of cloud computing solutions to advance its business model, stay ahead of the competition and accelerate time to market.
Posted: 09 Jan 2012 | Premiered: Jan 9, 2012
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ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE:
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 06 Jan 2012
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Service2Media Accelerates its time to market with HP Cloud Solutions (2 min video):
sponsored by HP
VIDEOCAST:
This video discusses how one company leveraged advanced cloud solutions to significantly accelerate its time to market, increasing its ROI. Learn how these new platforms can enable you to focus on your core business offering, allowing you to improve performance and efficiency.
Posted: 06 Jan 2012 | Premiered: Jan 6, 2012
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ING Transforms its business with HP Cloud Computing Solutions (2 min video):
sponsored by HP
VIDEOCAST:
View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market.
Posted: 06 Jan 2012 | Premiered: Jan 6, 2012
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Driving the SLM process in ITIL: Why it should be your priority
sponsored by CA Technologies.
WEBCAST:
The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Posted: 08 Dec 2011 | Premiered: Dec 8, 2011
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The Total Economic Impact of CA Technologies’ Business Service Insight Solution
sponsored by CA Technologies.
WHITE PAPER:
Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.
Posted: 08 Dec 2011 | Published: 07 Dec 2011
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Transform Your Desktop into a Virtual Workspace using Cisco VXI with VMware View - Presentation Transcript
sponsored by VMware, Inc.
PRESENTATION TRANSCRIPT:
Read this resource to learn how Cisco and VMware are partnering to improve business process outsourcing, delivering a secure environment with a new virtual workspace that unifies virtual desktops, voice, and video.
Posted: 05 Dec 2011 | Published: 05 Dec 2011
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Presentation Transcript: Why Desktop Virtualization Pilots are Not Scaling?
sponsored by Dell and VMware
PRESENTATION TRANSCRIPT:
Read this presentation transcript, featuring expert Brian Madden, to discover why desktop virtualization pilots are not scaling. Learn what you can do to avoid these challenges and make your desktop virtualization project a success.
Posted: 29 Nov 2011 | Published: 29 Nov 2011
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The Value of Smarter Datacenter Services
sponsored by IBM
WHITE PAPER:
This paper provides an overview of how IT organizations can optimize across the entire life cycle of their datacenters and build a strong foundation for future IT operations. Opportunities for optimization remain strong, including increasing efficiency.
Posted: 04 Nov 2011 | Published: 04 Nov 2011
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Podcast: Applying Client-aware Technologies for Desktop Virtualization and Cloud Services
sponsored by Intel
PODCAST:
We envision a private cloud that can recognize and determine device attributes and user preferences, and deliver the service or information accordingly. Our testing demonstrates that client-aware technologies can offer several benefits to both users and IT.
Posted: 01 Nov 2011 | Premiered: Oct 31, 2011
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