IT Service Management Reports

EGUIDE: In this e-guide learn how to protect your organization’s overall value by utilizing ITSM. Discover why it is important that your IT strategy and service desk operations go hand-in-hand, which three ITIL service operations to use to ensure value throughout the service lifecycle, and learn how service desk can prepare to support these activities.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

ASSESSMENT TOOL: Take this capacity management maturity assessment in order to better understand how your company handles performance goals, business forecasting and business process management. Gain advice based on your answers to the assessment questions that will help move your company to higher levels of maturity.

Posted: 10 Oct 2011 | Published: 10 Oct 2011

WHITE PAPER: To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.

Posted: 07 Oct 2011 | Published: 30 Jun 2011

WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.

Posted: 03 Oct 2011 | Published: 03 Oct 2011

WHITE PAPER: This white paper highlights the areas where companies can see improvement after implementing cloud computing and offers detailed guidance to help IT prepare for this new IT model.

Posted: 22 Aug 2011 | Published: 22 Aug 2011

WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.

Posted: 22 Aug 2011 | Published: 22 Aug 2011

WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.

Posted: 19 Aug 2011 | Published: 19 Aug 2011

WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.

Posted: 10 Aug 2011 | Published: 31 Jul 2011

EGUIDE: This expert e-guide from SearchDataCenter.com is designed to help IT pros maintain efficiency without compromising service quality. Gain insight into how change management can free up time while improving availability and explore ten considerations for implementing this essential process.

Posted: 05 Jul 2011 | Published: 05 Jul 2011

WHITE PAPER: Access this exclusive white paper to gain a new perspective on managing data center infrastructures that recognizes; the importance of real-time data to understand the true capacity of available infrastructure, interdependencies between logical and physical layers, the need for more powerful management tools that can guide design, and much more.

Posted: 08 Jun 2011 | Published: 08 Jun 2011

TECHNICAL ARTICLE: The Kaseya IT Automation Framework is purpose-built for this “next era of computing”, with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization’s complex infrastructure of systems and devices.

Posted: 29 Apr 2011 | Published: 27 Apr 2011

EGUIDE: This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.

Posted: 20 Apr 2011 | Published: 20 Apr 2011

WHITE PAPER: VMware offers a unique, evolutionary path to cloud computing that reduces IT complexity, significantly lowers costs and enables more flexible, agile service delivery. Access this paper for a detailed look at the VMware approach to the cloud.

Posted: 19 Apr 2011 | Published: 19 Apr 2011

WHITE PAPER: Managing the IT infrastructure for small and mid-sizedcompanies is a thankless job. People just don’tunderstand the expertise, time and patience required.Kaseya presents the top ten IT management pain pointsand our solution for making your life easier.

Posted: 12 Apr 2011 | Published: 12 Apr 2011

WHITE PAPER: Applying the ideas and principles of cloud computing to IT operations can offer organizations agility and cost savings. For workloads which need to be highly elastic, like those of software developers, using an Infrastructure as a Service (IaaS) approach is often the best choice.

Posted: 11 Apr 2011 | Published: 11 Apr 2011

WHITE PAPER: Intel's Cloud 2015 Vision is that cloud computing is federated, automated, and client-aware. Moving the industry toward that promise will require a focus on three industry-wide pillars of cloud computing - efficiency, simplification, and security - and on solutions that are open, multi-vendor and interoperable.

Posted: 08 Apr 2011 | Published: 08 Apr 2011

WHITE PAPER: The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.

Posted: 05 Apr 2011 | Published: 05 Apr 2011

WHITE PAPER: In conducting in-depth surveys with 154 IT decision-makers in North America and the UK, Forrester found that enterprises achieved better IT efficiency and better support for corporate goals by providing integrated, real-time, and accurate information through the implementation of customizable, real-time dashboards.

Posted: 22 Mar 2011 | Published: 21 Mar 2011

EGUIDE: In this FAQ guide Erick Simpson, managed services expert, vice president and CIO of Intelligent Enterprise and MSP University, examines what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services, and more.

Posted: 07 Mar 2011 | Published: 07 Mar 2011

EGUIDE: As a solution provider, you have several conflicting interests as the pressure to do more, know more and work more efficiently continues to build. This E-Guide provides insight into what IT service providers need to know when it comes to backup software. Read on to learn more.

Posted: 14 Feb 2011 | Published: 14 Feb 2011

PRODUCT OVERVIEW: IBM CloudBurst is a family of pre-integrated service delivery platforms that include the hardware, storage, networking, virtualization, and service management software to create a private cloud environment, transform data centers, and build dynamic infrastructures that deliver new levels of service at reduced cost.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

WHITE PAPER: In this article Chris Martin discusses the importance of marketing yourself to your clients and how you should do it.

Posted: 22 Dec 2010 | Published: 22 Dec 2010

WHITE PAPER: This paper examines the best ways to deliver IT support to businesses as a managed services provider.

Posted: 22 Dec 2010 | Published: 22 Dec 2010

WHITE PAPER: In this article Chris Martin discusses his experience as a managed services provider to small businesses in the surrounding area with one of the fastest growing and most well-reputed IT Support Companies in his country. He also discusses how he started working at GFI and creating the idea for GFI MAX Remote Management software.

Posted: 22 Dec 2010 | Published: 22 Dec 2010