IT Service Management Multimedia

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Jun 18, 2013

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IT Service Management
ALSO CALLED: ITSM DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure … Definition continues below.
IT Service Management Multimedia (View All Report Types)
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Dell's Marius Haas on Dell's new Active Infrastructure solution sponsored by Dell and VMware VIDEO: In this informative video, learn about a robust, automated, converged data center infrastructure that enables businesses of all sizes to realize the value of hyperscale computing. This infrastructure combines servers, storage and networking tools to automate key tasks and streamline business process. Posted: 14 Jun 2013 \| Premiered: 18 Oct 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| Infrastructure Management \| IT Service Management \| Workload Automation

Using Too Many Tools Hinders IT Operations sponsored by Zenoss, Inc. WEBCAST: Watch this webcast to discover the key challenges that utilizing too many monitoring and instrumentation tools presents for IT operations, and solutions to conquer these complexities. Posted: 01 May 2013 \| Premiered: May 1, 2013 TOPICS: IT Asset Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems

ITSM classroom: How to run IT as a business sponsored by SearchCIO.com VIRTUAL SEMINAR: In this classroom, ITSM experts delve into topics that are top of mind for CIOs including how to run IT services as a business, apply lean principles to ITSM and shape the ITSM strategy around a product-centric view. Posted: 08 Mar 2013 \| Premiered: 11 Mar 2013 TOPICS: CIOs \| Data Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

Best Practices for Developing a Cloud Managed Services Business sponsored by N-able Technologies PODCAST: This podcast addresses the unique challenges and best practices for different types of cloud providers, their success stories, and how you can differentiate your cloud managed services. Posted: 27 Feb 2013 \| Premiered: Feb 27, 2013 TOPICS: Business Service Providers \| Cloud Computing \| Cloud Management \| Hosting Services \| ISVs \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Telecommunications Services \| VARs

How To Leverage Standards Based Automation for Explosive Growth sponsored by N-able Technologies WEBCAST: Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level. Posted: 18 Dec 2012 \| Premiered: Jul 25, 2012 TOPICS: Backups \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Disaster Recovery \| IT Outsourcing Services \| IT Service Management \| IT Services \| Management Service Providers \| Sales \| Sales Channels \| Server Management \| SMBs

HP: Tulsa, Oklahoma Top People sponsored by Hewlett-Packard Limited VIDEO: Access this video to get a first hand look at HP, as they take you inside the walls of their Tulsa Data Center to meet the men and women who keep HP's clients data and applications up, running, and protected. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Data Center Consolidation \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

Turn Challenges into a competitive edge sponsored by Hewlett-Packard Limited VIDEO: Access this video to find out how HP will help you solve complex business problems by providing the right cloud solution for you and your organization. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Data Center Services from HP Enterprise Services sponsored by Hewlett-Packard Limited VIDEO: HP offers solutions that scale services to meet your business needs. Access this video to find out how HP can help you and your data center increase flexibility and lower operating costs today. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

Maximize the business value of your enterprise applications sponsored by Hewlett-Packard Limited VIDEO: Access this video to find out how HP can help you achieve the greatest business value from enterprise business applications and provide the knowledge and expertise of cloud applications. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| Data Centers \| Enterprise Applications Software \| Enterprise Systems \| IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| Private Cloud \| Private cloud computing

Applications Management Service sponsored by Hewlett-Packard Limited VIDEO: With the most optimal cost and value in managing applications, HP can help you run your IT like a business and get the most return on your investments. Access this video to find out more of the benefits that HP can provide your IT organization today. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Asset Management \| IT Asset Management Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Harness the power of cloud, mobility and data - sponsored by Hewlett-Packard Limited VIDEO: Access this video to get an in-depth explanation of how HP cloud and mobility services provides a full spectrum of services that will help extend the reach of your business by making applications and data more readily and easily available. Posted: 24 Aug 2012 \| Premiered: 24 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Consolidation \| Data Center Design \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Applications Transformation to Cloud sponsored by Hewlett-Packard Limited WEBCAST: Watch this webcast to explore the benefits of moving your enterprise applications to a cloud environment and review key steps to take to ensure a successful transition. Posted: 29 Jun 2012 \| Premiered: Jun 29, 2012 TOPICS: Application Deployment \| Application Life-Cycle Management \| Applications Management \| Cloud Computing \| Cloud Management \| IT Infrastructure \| IT Service Management

Transforming Operations Management Through Service Assurance with EMC sponsored by EMC Corporation WEBCAST: This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services. Posted: 30 Aug 2012 \| Premiered: Aug 30, 2012 TOPICS: Application Performance Management \| Applications Management \| Cloud Computing \| Configuration Management \| Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management \| MPLS \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Networking \| Service Level Management \| Troubleshooting \| Virtual Machine \| VoIP

Cloud Service Automation sponsored by Hewlett-Packard Company WEBCAST: Check out this webcast to discover industry-leading private, public, and hybrid cloud services providing advanced provisioning and management of applications and infrastructure, a highly flexible architecture with advanced workload optimization and metering, service assurance, application lifecycle management, security, and compliance. Posted: 27 Jul 2012 \| Premiered: Jul 19, 2012 TOPICS: Cloud Computing \| Cloud Management \| Hybrid clouds \| IT Infrastructure \| IT Outsourcing Services \| IT Service Management \| Public cloud computing

Reduce the Cost and Complexity of Multi-sourced IT Environments sponsored by Hewlett-Packard Company WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks. Posted: 27 Jul 2012 \| Premiered: May 9, 2012 TOPICS: Application Performance Management \| Cloud Computing \| Cloud Management \| Hybrid clouds \| IT Governance \| IT Management \| IT Service Management \| Public cloud computing \| SLA \| SLA Management Services \| Software as a Service

Keeping Service Desk Simple sponsored by Nimsoft, Inc. WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems. Posted: 11 Jul 2012 \| Premiered: Jul 1, 2012 TOPICS: IT Best Practices \| IT Departments \| IT Management \| IT Service Management \| IT Services \| IT Systems \| Service Process Optimization Software

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: Apr 20, 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

Serena Service Management: Free Trial sponsored by SERENA Software, Inc. TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year. Posted: 05 Apr 2012 \| Premiered: 05 Apr 2012 TOPICS: Business Intelligence \| Business IT Alignment \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Information Management \| Information Technology Professionals \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management

Application Release Automation: An Introduction sponsored by UC4 Software, Inc VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more. Posted: 02 Apr 2012 \| Premiered: 31 Jan 2012 TOPICS: Application Deployment \| Application Development \| Application Life-Cycle Management \| Application Security \| Applications Management \| IT Management \| IT Service Management

Service2Media Accelerates its time to market with HP Cloud Solutions (5 min video): sponsored by HP VIDEOCAST: This essential videocast discusses how one mobile application developer took advantage of cloud computing solutions to advance its business model, stay ahead of the competition and accelerate time to market. Posted: 09 Jan 2012 \| Premiered: Jan 9, 2012 TOPICS: Application Development \| Applications Management \| Cloud Computing \| Cloud Management \| Data Center Infrastructure Efficiency \| IT Service Management \| ROI

Service2Media Accelerates its time to market with HP Cloud Solutions (2 min video): sponsored by HP VIDEOCAST: This video discusses how one company leveraged advanced cloud solutions to significantly accelerate its time to market, increasing its ROI. Learn how these new platforms can enable you to focus on your core business offering, allowing you to improve performance and efficiency. Posted: 06 Jan 2012 \| Premiered: Jan 6, 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Service Management

ING Transforms its business with HP Cloud Computing Solutions (2 min video): sponsored by HP VIDEOCAST: View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market. Posted: 06 Jan 2012 \| Premiered: Jan 6, 2012 TOPICS: Application Infrastructure \| Applications Management \| Cloud Computing \| Cloud Management \| Data Center Consolidation \| Data Center Infrastructure Efficiency \| IT Service Management

Driving the SLM process in ITIL: Why it should be your priority sponsored by CA Technologies. WEBCAST: The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management. Posted: 08 Dec 2011 \| Premiered: Dec 8, 2011 TOPICS: Change Management \| Customer Retention \| Customer Satisfaction \| IT Service Management \| ITIL \| Service Level Management \| SLA \| SLA Management Services

Podcast: Applying Client-aware Technologies for Desktop Virtualization and Cloud Services sponsored by Intel PODCAST: We envision a private cloud that can recognize and determine device attributes and user preferences, and deliver the service or information accordingly. Our testing demonstrates that client-aware technologies can offer several benefits to both users and IT. Posted: 01 Nov 2011 \| Premiered: Oct 31, 2011 TOPICS: Data Center Management \| Desktop Management \| Desktop Virtualization \| IT Service Management \| Private cloud computing \| Virtual Desktop Infrastructure \| Virtual Machine

Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry sponsored by Oracle Corporation WEBCAST: In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.” Posted: 21 Dec 2010 \| Premiered: Feb 23, 2011, 11:00 EST (16:00 GMT) TOPICS: Decision Support Databases \| Decision Support Systems \| Financial Services Industry \| IT Management \| IT Management Services \| IT Service Management \| Project Management \| Project Management Software \| Project Portfolio Management

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IT SERVICE MANAGEMENT DEFINITION (continued): … Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer …
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