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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementMultimedia (View All Report Types)
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Automated Management and Monitoring for your IT System
sponsored by CentraStage
WEBCAST: This brief video explores the benefits of automated IT monitoring and management and how your business can best utilize this tool.
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

CentraStage

CentraStage Endpoint Management
sponsored by CentraStage
WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

CentraStage

An Introduction to HP's Site Visit Program
sponsored by Hewlett-Packard Limited
WEBCAST: Site visit programs play a critical role in any successful outsourcing initiative. This on-demand webcast describes key features of an effective site visit program.
Posted: 11 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

HP's Industrialised Delivery System
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast explores how your organization can achieve the true scale of outsourcing with industrialized delivery.
Posted: 10 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Optimize Your IT Infrastructure With Virtualization
sponsored by AdvizeX Technologies
WEBCAST: Savvy IT organizations realize the virtualized data centers and cloud computing can help you expand the capabilities of your data center without investing in new infrastructure, software, or training. But transforming your data center can be a complicated task -- how do you know where to start?
Posted: 07 Mar 2014 | Premiered: Mar 7, 2014

AdvizeX Technologies

Big Data Means Big Benefits For the Service Desk
sponsored by Hewlett-Packard Company
WEBCAST: Check out this fascinating webcast in which you will discover 3 steps to using big data to your service desk's advantage, an information strategy, and specific examples of how big data can be used in the service desk environment.
Posted: 11 Feb 2014 | Premiered: Feb 11, 2014

Hewlett-Packard Company

Three ways service management can connect the business with IT
sponsored by Hewlett-Packard Company
WEBCAST: It's no secret that many organizations suffer from a huge gap between business and IT departments. If yours is one of them, don't lose hope -- IT service management can help bridge that gap. Watch this comprehensive webcast to explore how to improve quality of IT services and gain competitive advantage.
Posted: 05 Feb 2014 | Premiered: Feb 5, 2014

Hewlett-Packard Company

Operations Analytics: IT's new year's resolution to innovate IT Operations
sponsored by Hewlett-Packard Company
WEBCAST: Did you know that 55% of data IT collects remains unused? That's over half of IT's data not being used to detect issues earlier, improve processes, and predict problems. View this webcast to discover how to get comprehensive, actionable insight into all IT operations by harnessing the power of big data and analytics.
Posted: 05 Feb 2014 | Premiered: Feb 5, 2014

Hewlett-Packard Company

Cloud Infrastructure for The Real World
sponsored by Red Hat
VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
Posted: 16 Dec 2013 | Premiered: 27 Sep 2013

Red Hat

The shift from servers to services: Charting your future in the cloud era
sponsored by Hewlett-Packard Company
WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

Hewlett-Packard Company

Hands-on with ServiceNow: An In-Depth Demo
sponsored by ServiceNow
WEBCAST: This webinar features three in-depth demonstrations of fundamental data center topics.
Posted: 30 Oct 2013 | Premiered: Oct 30, 2013

ServiceNow

Changing the Perception of IT – What Your Customers Won't Tell You
sponsored by ServiceNow
WEBCAST: This webcast covers the negative perception of IT and how you can shake that image.
Posted: 28 Oct 2013 | Premiered: Oct 24, 2013

ServiceNow

Automating your Microsoft World: Operating System Efficiencies
sponsored by N-able Technologies
WEBCAST: This informative video examines how you can leverage an automation manager to automate your cloud efficiencies, allowing you to streamline your application performance and delivery.
Posted: 01 Oct 2013 | Premiered: Oct 1, 2013

N-able Technologies

Automating your Microsoft World: Application Efficiencies
sponsored by N-able Technologies
WEBCAST: Watch this exclusive video to learn how to leverage an automation manager tool to streamline the performance of key Microsoft applications.
Posted: 01 Oct 2013 | Premiered: Oct 1, 2013

N-able Technologies

N-able’s RMM solution is now better than ever!
sponsored by N-able Technologies
WEBCAST: This helpful video takes a look at a solution that is designed specifically to help MSPs provide high-quality services efficiently and effectively while proactively managing the users' IT environments.
Posted: 01 Oct 2013 | Premiered: Oct 1, 2013

N-able Technologies

Accelerate your Managed Services with the MSP Playbook and get an exclusive look at our new MSP Playbook
sponsored by N-able Technologies
WEBCAST: Tune in now to access a helpful how-to playbook for understanding best business practices for your organization as a managed services provider (MSP).
Posted: 01 Oct 2013 | Premiered: Oct 1, 2013

N-able Technologies

Converged Infrastructure Trend 2- New skill sets
sponsored by Hewlett-Packard Limited and Intel ®
VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT.
Posted: 29 Jul 2013 | Premiered: 29 Jul 2013

Hewlett-Packard Limited and Intel ®

Don't Get Lost in Multi-Vendor Support Chaos
sponsored by Hewlett-Packard Limited
VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

Hewlett-Packard Limited

Change the Way IT Delivers Value to the Business
sponsored by CA Technologies.
WEBCAST: In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation.
Posted: 14 Jan 2014 | Premiered: Jan 14, 2014

CA Technologies.

BSR Podcast: Obamacare, the Cloud's impact and more
sponsored by CA Technologies.
PODCAST: Today's businesses depend on IT to deliver competitive advantage and superior user experiences, and with business service reliability, you can do just that. But how do you leverage this concept to not only ensure application availability, but end-to-end service reliability? Tune in to this podcast and find out.
Posted: 09 Jan 2014 | Premiered: Nov 20, 2013

CA Technologies.

ExtremeZ-IP: Could ExtremeZ-IP Help Your Business?
sponsored by Acronis
SOFTWARE DOWNLOAD: Find out if ExtremeZ-IP is right for your environment and can deliver a better experience for Mac users and your IT department.
Posted: 15 Oct 2013 | Premiered: 15 Oct 2013

Acronis

Hybrid ITSM: Because having one option isn't an option
sponsored by FrontRange Solutions Inc.
VIRTUAL ENVIRONMENT: This interactive resource discusses how you can make your business more efficient, compliant, and secured with the help of a hybrid IT service management solution.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Transforming Operations Management Through Service Assurance with EMC
sponsored by EMC Corporation
WEBCAST: This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services.
Posted: 30 Aug 2012 | Premiered: Aug 30, 2012

EMC Corporation

Cloud Service Automation
sponsored by Hewlett-Packard Company
WEBCAST: Check out this webcast to discover industry-leading private, public, and hybrid cloud services providing advanced provisioning and management of applications and infrastructure, a highly flexible architecture with advanced workload optimization and metering, service assurance, application lifecycle management, security, and compliance.
Posted: 27 Jul 2012 | Premiered: Jul 19, 2012

Hewlett-Packard Company
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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