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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
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IT Service Management Multimedia (View All Report Types)
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Ansible Tower Demo: The Case for IT Orchestration
sponsored by Red Hat
VIDEO: Do you have a framework for automating IT systems? Learn how to integrate Ansible Tower orchestration and IT configuration with your own Linux server or cloud instance. Download now to see if agentless IT automation is right for your organization's app infrastructure.
Posted: 16 Jan 2017 | Premiered: 16 Jan 2017

Red Hat

Amelco Case Study: Continuous Delivery Using Ansible Automation
sponsored by Red Hat
VIDEO: Tune in as Amelco illustrates how one IT automation engine empowered effective multi-environment management for its diverse application infrastructure—with no downtime. Learn here how to unify management and provide continuous delivery of Linux-based apps, and more.
Posted: 16 Jan 2017 | Premiered: 01 Sep 2016

Red Hat

Case Study: IT Automation at Allegiant Airlines
sponsored by Red Hat
VIDEO: Tune into this case study to see how Allegiant Airlines saves 10-15 man hours per week managing their Linux systems with an IT automation and configuration tool. Discover how to automate all systems simultaneously to empower DevOps initiatives within your enterprise.
Posted: 13 Jan 2017 | Premiered: 13 Jan 2017

Red Hat

Ansible Tower 3: An Introductory Look
sponsored by Red Hat
VIDEO: Give your team the power to scale: Learn how to manage complex, multi-tier application deployments and trouble-shooting with an IT automation framework. View now to end repetitive tasks, speed productivity, and scale IT initiatives by centralizing control of your infrastructure.
Posted: 12 Jan 2017 | Premiered: 20 Jul 2016

Red Hat

Webcast: Ansible FAQ for Automated Application Deployment
sponsored by Red Hat
VIDEO: Tune into this tutorial to leverage agentless automation to streamline IT configuration processes, migrate applications for better optimization, and provide a single language for DevOps practices across your organization—even for the most complex multi-tier app environments.
Posted: 12 Jan 2017 | Premiered: 12 Jan 2017

Red Hat

Beyond Cloud Automation: Reshaping Your Cloud Strategy in 2017
sponsored by Embotics
VIDEO: Join Forrester Analyst Dave Bartoletti and Embotics CTO Scott Davis to accelerate business agility by reevaluating your cloud strategy based on key trends in hybrid cloud computing and cloud app automation. Tune in to also learn why microservices are driving the adoption of containers, and more.
Posted: 10 Jan 2017 | Premiered: 04 Jan 2017

Embotics

Hyperconverged Infrastructure: Don't Be Taken for a Ride!
sponsored by Hewlett Packard Enterprise
VIDEO: This video offers a hyper-converged solution that allows you to standardize on simplicity, provision on VM easily, add capacity quickly and affordably. See how this solution is accessible and manageable on a device that you are familiar with, wherever that may be.
Posted: 07 Dec 2016 | Premiered: 01 Nov 2016

Hewlett Packard Enterprise

Deploying Remote and Branch Offices with Hyperconverged Infrastructure
sponsored by Hewlett Packard Enterprise
VIDEO: This video introduces a solution that introduces a better way to manage, maintain and streamline your complex remote environment in order to meet the remote and branch office demands while adding simplicity and flexibility to your IT support systems.
Posted: 07 Dec 2016 | Premiered: 01 Nov 2016

Hewlett Packard Enterprise

Technology-driven business strategy vs. busines-driven technology strategy
sponsored by BDNA
WEBCAST: This informative webcast sheds some light not only on the difference between business-driven technology strategies versus technology-driven business strategies but when it is ideal to use them. It also stresses the importance of ITAM, and how ITAM paired with the IT team in your enterprise can prove to be a powerful combination.
Posted: 04 Nov 2016 | Premiered: Jul 27, 2016

BDNA

Gaining Support for ITAM: Improve IT Operations Through Data Curation
sponsored by BDNA
VIDEO: Tune into this webinar to learn how to enforce enterprise-wide data consistency and improve IT operations with robust ITAM that transforms multi-source data into actionable business insight.
Posted: 03 Nov 2016 | Premiered: 31 Jul 2016

BDNA

Deploy IT Asset Management Program in 30 Days
sponsored by BDNA
WEBCAST: This informational webcast talks about how you can establish an ITAM program, some of the steps in the process, the benefits of being prepared for an audit, and how to accomplish the deployment of this program quickly, but not disrupt your organization while doing so.
Posted: 02 Nov 2016 | Premiered: Mar 28, 2016

BDNA

The Real-world Benefits of Cloud Management Software
sponsored by Embotics
VIDEO: Access this white paper to learn about the platform Host.net leveraged to enable automated, self-service of virtual servers/apps across hybrid clouds so that they could eliminate top cloud management headaches while maintaining control over their infrastructure.
Posted: 20 Jun 2016 | Premiered: 22 Feb 2016

Embotics

Transforming Your Data-Driven IT Organization
sponsored by Windsor Group
VIDEO: Tune into this video to learn how to transform your data-driven organization and service delivery by leveraging the market insight and expertise of one ITSM provider. Learn how to determine the best ITSM sourcing strategy for you, and transform your IT operations with an alternative delivery and market pricing model evaluation.
Posted: 16 May 2016 | Premiered: 16 May 2016

Windsor Group

ITSM Drives Digital Transformation at the NHS Education for Scotland
sponsored by ServiceNow
VIDEO: In this brief video, Christopher Wroath, Interim Director of Digital Transformation, explains why not changing to a service management culture is not an option at the NHS Education for Scotland. Uncover how this enables them to demonstrate a properly integrated service-led experience for trainees.
Posted: 02 Mar 2016 | Premiered: 05 Nov 2015

ServiceNow

Building a Solid Foundation for Service Management
sponsored by ServiceNow
VIDEO: In this webcast, Andy Garrett, Head of IT Service Development at Travis Perkins Plc, explains how they modernized their ITSM strategy. Tune in to discover the key factors that set them up for success.
Posted: 01 Mar 2016 | Premiered: 24 Nov 2015

ServiceNow

Take the First Steps Toward Effective SIAM
sponsored by ServiceNow
VIDEO: In this brief video, an industry expert explains why an effective Service Integration and Management (SIAM) function is more than just vendor management. Tune in for best practices on how to get started with SIAM.
Posted: 26 Feb 2016 | Premiered: 27 Nov 2015

ServiceNow

Extending ITSM Value Beyond IT with PPM
sponsored by ServiceNow
VIDEO: In this brief video, Katie Irvine, Senior Operations Analyst at Standard Life, explains how they extended the value of their ITSM platform to support Project and Portfolio Management. Tune in to learn how you can achieve similar benefits.
Posted: 26 Feb 2016 | Premiered: 26 Nov 2015

ServiceNow

The Benefits of Service-Aware CMDB
sponsored by ServiceNow
VIDEO: This brief video explores how Ahold Europe leveraged a service-aware Configuration Management Database (CMDB) strategy to create a single source of truth for IT.
Posted: 25 Feb 2016 | Premiered: 27 Nov 2015

ServiceNow

Everything as a Service: Improve Workflow in All Departments
sponsored by ServiceNow
VIDEO: In this brief video, learn how you can leverage Everything as a Service to enable automation and efficiency across your organization. Discover how to deliver everything from employee onboarding, to invoicing, to cloud provisioning as a service.
Posted: 23 Feb 2016 | Premiered: 29 Apr 2015

ServiceNow

Enable Enterprise-Grade Cloud Scalability and Resiliency
sponsored by ServiceNow
VIDEO: This brief video explores a cloud solution designed for scalability and resilience. Learn how this Everything as a Service cloud can provide complete visibility into your IT resources, maximize uptime, consolidate processes, and more.
Posted: 22 Feb 2016 | Premiered: 29 Apr 2015

ServiceNow

How to Achieve Transformative Business Outcomes with ITSM
sponsored by Hewlett-Packard Enterprise
VIDEO: Tune into this brief video to achieve transformative business outcomes with an ITSM that will improve organizational agility, boost business efficiency, and lower operational costs. Watch now to faster realize transformative ideas for the enterprise—and deliver them with greater impact.
Posted: 19 Sep 2016 | Premiered: 31 Dec 2015

Hewlett-Packard Enterprise

Put Your Customer First with Scalable and Adaptable Unified Infrastructure Monitoring
sponsored by CA Technologies
SOFTWARE DOWNLOAD: Are disparate monitoring systems tripping you up with convoluted complexity? Download here a free trial of CA Unified Infrastructure Management, which will empower your customer-first strategies with a scalable, adaptable unified monitoring solution—eliminating the need for disparate monitoring systems.
Posted: 13 Sep 2016 | Premiered: 13 Sep 2016

CA Technologies

Use Analytics to Find Problems and Avoid Outages
sponsored by IBM
WEBCAST: Tune into the following webinar to learn how IBM can help you with operations, performance, analytics, automation and delivery of your IT services in today's complex on-premises, hybrid, and cloud environments.
Posted: 24 Oct 2014 | Premiered: Oct 24, 2014

IBM

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

Get Cost Visibility and Chargeback for Your Cloud Services
sponsored by Hewlett Packard Enterprise
VIRTUAL ENVIRONMENT: This in-depth webcast, presented by Daniel Galecki, a software veteran and IT asset management guru, covers the IT transformation from a cost center to an IT service broker, and explains why analysts agree that chargeback is critical to the success of your cloud projects.
Posted: 17 Jun 2014 | Premiered: 10 Jun 2014

Hewlett Packard Enterprise
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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