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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Multimedia (View All Report Types)
25 Matches
VMware View 5: Technical Deep Dive
sponsored by VMware, Inc.
WEBCAST: Watch this webcast to learn about desktop virtualization solutions that can help you deliver an optimal user experience without compromising IT control or your budget. Discover how this suite of technology can improve performance, availability and scalability across your IT environment.
Posted: 24 May 2012 | Premiered: 24 May 2012

VMware, Inc.

Introducing the New VMware Management Solution Portfolio
sponsored by VMware, Inc.
WEBCAST: This exclusive webcast discusses a new management solution portfolio designed to optimize your virtual and cloud environment. Gain insights on how to cost-effectively build a secure, automated virtual infrastructure that delivers the performance your users require.
Posted: 24 May 2012 | Premiered: 24 May 2012

VMware, Inc.

Pink Elephant Webcast: Will Dev and Ops EVER see eye to eye?
sponsored by SERENA Software, Inc.
WEBCAST: Access this informative webcast to uncover an innovative resolution to the age-old development (dev) and operations (ops) divide. Discover an IT service management strategy that integrates dev and ops teams to promote collaboration through a method that is easy-to-use, offers end-to-end visibility, and takes a process-based approach.
Posted: 22 May 2012 | Premiered: 22 May 2012

SERENA Software, Inc.

Unified Monitoring, Management and Automation for Virtual Infrastructures
sponsored by ManageIQ
WEBCAST: This essential resource uncovers the key management challenges enterprises face when monitoring, managing and optimizing service delivery across virtual and cloud environments. View an exclusive demonstration of an integrated, policy-based platform that can automate and simplify management tasks.
Posted: 09 May 2012 | Premiered: 09 May 2012

ManageIQ

Cloud Computing Use Case: Improving Supply Chain Visibility
sponsored by Hewlett-Packard Company
VIDEOCAST: Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.
Posted: 09 May 2012 | Premiered: 09 May 2012

Hewlett-Packard Company

Leveraging the Cloud to Rapidly Develop Services
sponsored by Hewlett-Packard Company
VIDEO: This video discusses how one non-for-profit organization set out to improve the way they delivered services to users. Learn how the cloud helped them to cost-effectively achieve this goal and enabled them to provide significant advantages to their customers.
Posted: 08 May 2012 | Premiered: 08 May 2012

Hewlett-Packard Company

See into Your IT Future with Real-time, Automated ITSM
sponsored by CA Technologies.
WEBCAST: Access this brief webcast to discover an innovative new IT Service Management software (ITSM) designed to enable enterprises to quickly recognize, respond to, and resolve ITSM issues through automation and end-to-end visibility – as well as identify potential problems and resolve them before they affect the business.
Posted: 08 May 2012 | Premiered: 08 May 2012

CA Technologies.

Accelerate Business Growth with Cloud Services
sponsored by Hewlett-Packard Company
VIDEO: This concise video discusses one organization's positive experience with cloud computing solutions. Discover how they were able to leverage an infrastructure as a service (IaaS) model to deliver value-added services to their users and accelerate business growth.
Posted: 08 May 2012 | Premiered: 08 May 2012

Hewlett-Packard Company

What makes Jason Waxman Curious?
sponsored by Intel
VIDEOCAST: Watch this brief video to learn how Intel is striving to make cloud computing more accessible to businesses.
Posted: 26 Apr 2012 | Premiered: 26 Apr 2012

Intel

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: 20 Apr 2012

Red Hat

Serena Orchestrated Service Management: Demo
sponsored by SERENA Software, Inc.
WEBCAST: Serena Orchestrated Service Management is a process-based ITSM solution that offers reduced TCO, speedy issue resolution,end-to-end visibility and improved user satisfaction. View this two-minute demo to see how and why it is so effective.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Serena Service Manager: Demo
sponsored by SERENA Software, Inc.
WEBCAST: This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.
Posted: 04 Apr 2012 | Premiered: 04 Apr 2012

SERENA Software, Inc.

Introduction to VMware View 5
sponsored by VMware, Inc.
WEBCAST: VMware View™ 5 simplifies IT management while increasing end user freedom by delivering desktop services from your cloud. Building upon VMware's leadership in desktop virtualization, VMware View 5 delivers a high-performance user experience while giving IT greater policy control. View this webcast to learn more about what this solution can offer.
Posted: 07 Feb 2012 | Premiered: 07 Feb 2012

VMware, Inc.

Service2Media Accelerates its time to market with HP Cloud Solutions (5 min video):
sponsored by HP
VIDEOCAST: This essential videocast discusses how one mobile application developer took advantage of cloud computing solutions to advance its business model, stay ahead of the competition and accelerate time to market.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

ING Transforms its business with HP Cloud Computing Solutions (6 min video):
sponsored by HP
VIDEOCAST: This exclusive videocast discusses how one business integrated cloud computing solutions into their IT strategy and advanced the way their products and services are delivered. Learn how the cloud enabled this company to transform its business and optimize application management.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

Why cloud - Forrester - James Staten:
sponsored by HP
VIDEOCAST: Take a look at this series of brief videos to gain insights into how cloud computing can help you overcome key business challenges to accelerate growth, enhance customer experiences and improve IT spending.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

Use of Cloud in Public Sector - Jeff Bergeron Video:
sponsored by HP
VIDEOCAST: Cloud computing is making its way into the public sector, enabling significant cost-savings and providing the tools to enhance communication, monitoring and security. Take a look at this videocast for an in-depth look at the use of the cloud in the public sector and learn about four basic models you can leverage for successful cloud adoption.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

Analyst Module - James Staten of Forrester (Short Version):
sponsored by HP
VIDEOCAST: Check out this brief videocast to learn the top reasons enterprises are adopting cloud computing technology. Discover how the cloud satisfies key business needs, such as fast time to market, high flexibility, and significant cost-savings.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

Cloud Introduction Video
sponsored by HP
VIDEOCAST: The cloud computing industry has been evolving over recent years and is expected to continuously advance in the future. Access this video to learn how the cloud can help your business to improve ROI, agility and customer satisfaction.
Posted: 06 Jan 2012 | Premiered: 06 Jan 2012

HP

Service2Media Accelerates its time to market with HP Cloud Solutions (2 min video):
sponsored by HP
VIDEOCAST: This video discusses how one company leveraged advanced cloud solutions to significantly accelerate its time to market, increasing its ROI. Learn how these new platforms can enable you to focus on your core business offering, allowing you to improve performance and efficiency.
Posted: 06 Jan 2012 | Premiered: 06 Jan 2012

HP

ING Transforms its business with HP Cloud Computing Solutions (2 min video):
sponsored by HP
VIDEOCAST: View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market.
Posted: 06 Jan 2012 | Premiered: 06 Jan 2012

HP

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

Nimsoft, Inc.

Top strategies for monitoring Cisco UCS
sponsored by Nimsoft, Inc.
WEBCAST: For many businesses, tracking Vblock, Flexpod, or Cisco UCS performance can be complex and time-consuming, but there are certain strategies that can help to mitigate these challenges. This webcast provides best practices for monitoring Cisco UCS and introduces an advanced system that can offer significant benefits.
Posted: 04 Jan 2012 | Premiered: 04 Jan 2012

Nimsoft, Inc.

A simple, cloud-based approach to monitoring Vblock
sponsored by Nimsoft, Inc.
WEBCAST: Monitoring Vblock can be challenging, but you can make it simpler by leveraging new technology that incorporates cloud computing services to plan, build and operate to deliver optimal availability, performance, and user experience. View this webcast to learn more about how this advanced solution can benefit your IT.
Posted: 04 Jan 2012 | Premiered: 04 Jan 2012

Nimsoft, Inc.
25 Matches
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
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