FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
Search Bitpipe: 
  Search Help
IT Management  >  

IT Service Management

ALSO CALLED: ITSM
DEFINITION:

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing  … 
Definition continues below.



Add IT-Service-Management to your RSS Reader: RSS Feed    Add to Google     Add to My Yahoo!
   ALL     WHITE PAPERS   MULTIMEDIA   IT DOWNLOADS   PRODUCTS   COMPANIES 
Limit Results:
Sort by:
16 Matches
Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP
sponsored by Hewlett-Packard Company
WEBCAST: CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: 24 Sep 2008 | Premiered: Available On Demand
Get This Now


AMR Research: Pervasive Performance Management
sponsored by Actuate Corporation
VIDEOCAST: In this webcast John Haggerty discusses the concept of pervasive performance management, gives a lesson on framing issues and, more importantly, shows how technology can solve some pretty thorny business problems.
Posted: 21 Jul 2008 | Premiered: 21 Jul 2008
Get This Now


IT Leadership Strategy: How to Provide World-Class Help Desk Support
sponsored by Citrix Online - GotoAssist
WEBCAST: Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: 02 Jul 2008 | Premiered: Available On Demand
Get This Now


The Strategic Role of IT Culture in Business Performance
sponsored by Citrix Online - GotoAssist
WEBCAST: In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
Posted: 02 Jul 2008 | Premiered: Available On Demand
Get This Now


Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
sponsored by Citrix Online - GotoAssist
WEBCAST: View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: 02 Jul 2008 | Premiered: Available On Demand
Get This Now


Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis
sponsored by Hewlett-Packard Company
WEBCAST: This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: 15 Apr 2008 | Premiered: Available On Demand
Get This Now


ITIL Now - A Stepped Approach
sponsored by Numara Software
WEBCAST: Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: 01 Apr 2008 | Premiered: Available On Demand
Get This Now


Turn the Dial to "On" with Effective ITSM and Relieve IT Pressure Now
sponsored by Numara Software
WEBCAST: Listen to this Webcast to learn about the key challenges surrounding IT Service Management (ITSM), how organizations are resolving those issues, and what tools your organization can leverage to increase its ITSM efforts.
Posted: 01 Apr 2008 | Premiered: Available On Demand
Get This Now


EMC and Microsoft Delivering Network Aware Service Management
sponsored by Microsoft
WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues.
Posted: 28 Nov 2007 | Premiered: Available On Demand
Get This Now


Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities
sponsored by BlackBerry
WEBCAST: This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
Posted: 08 Nov 2007 | Premiered: Available On Demand
Get This Now


ITIL v3 Core Practice Book 2: Service Design Expert Podcast
sponsored by SearchCIO.com
PODCAST: Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: 27 Jun 2007 | Premiered: 27 Jun 2007, 09:00 EDT (13:00 GMT)
Get This Now


ITIL v3 Core Practice Book 1: Service Strategies Expert Podcast
sponsored by SearchCIO.com
PODCAST: Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: 27 Jun 2007 | Premiered: 27 Jun 2007, 09:00 EDT (13:00 GMT)
Get This Now


ITIL v3 Core Practice Book 3: Service Transition Expert Podcast
sponsored by SearchCIO.com
PODCAST: Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: 27 Jun 2007 | Premiered: 27 Jun 2007, 09:00 EDT (13:00 GMT)
Get This Now


ITIL v3 Core Practice Book 4: Service Operation Expert Podcast
sponsored by SearchCIO.com
PODCAST: Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: 27 Jun 2007 | Premiered: 27 Jun 2007, 09:00 EDT (13:00 GMT)
Get This Now


ITIL v3 Core Practice Book 5: Continual Service Improvement Expert Podcast
sponsored by SearchCIO.com
PODCAST: Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: 27 Jun 2007 | Premiered: 27 Jun 2007, 09:00 EDT (13:00 GMT)
Get This Now


Learn the Secrets to Improving Help Desk Productivity and User Perception
sponsored by Citrix Online
WEBCAST: Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: 10 Oct 2006 | Premiered: Available On Demand
Get This Now


 
IT SERVICE MANAGEMENT DEFINITION (continued): …  on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management.

ITSM audits are based on analysis of four key performance indicators in specific ways:



Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  |   Site Map




All Rights Reserved, Copyright 2000 - 2007, TechTarget | Read our Privacy Statement