IT Service Management Reports

WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.

Posted: 19 Feb 2014 | Published: 19 Feb 2014

WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.

Posted: 17 Feb 2014 | Published: 13 Feb 2013

WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.

Posted: 03 Feb 2014 | Published: 03 Feb 2014

EBOOK: To remain relevant in the world of IT today, you need to think big. Access this e-book today, which introduces six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.

Posted: 31 Jan 2014 | Published: 21 Jan 2015

VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.

Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

WHITE PAPER: This whitepaper details a tool that can help you feel confident in your mission-critical IT solution decisions.

Posted: 27 Dec 2013 | Published: 13 Dec 2013

EGUIDE: This whitepaper covers the importance of getting the best IT vendor support possible especially if you rely heavily on IT.

Posted: 27 Dec 2013 | Published: 27 Dec 2013

WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.

Posted: 20 Dec 2013 | Published: 20 Dec 2013

WHITE PAPER: This whitepaper details the results of an extensive study that was conducted to find out the impact of new trends on IT consumption.

Posted: 17 Dec 2013 | Published: 07 Oct 2013

WHITE PAPER: In this case study, you’ll discover how one IT service provider was able to replace its complex IT infrastructure with Red Hat Enterprise Linux and Intel Xeon processor-based servers.

Posted: 17 Dec 2013 | Published: 17 Dec 2013

VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.

Posted: 16 Dec 2013 | Premiered: 27 Sep 2013

WHITE PAPER: This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.

Posted: 11 Dec 2013 | Published: 11 Dec 2013

EZINE: Enterprise BPM is about more than battling bottlenecks. CIOs are looking to business process management to help grow the business and hone a competitive edge.

Posted: 10 Dec 2013 | Published: 10 Dec 2013

WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.

Posted: 26 Nov 2013 | Published: 22 Oct 2013

WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.

Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

WHITE PAPER: The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.

Posted: 26 Nov 2013 | Published: 31 Dec 2011

WHITE PAPER: This whitepaper looks at the financial and man-power advantages of managed colocation in contrast to in-house server management, and traditional hardware colocation.

Posted: 11 Nov 2013 | Published: 01 Nov 2012

WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.

Posted: 06 Nov 2013 | Published: 06 Nov 2013

WHITE PAPER: In this white paper, you will uncover the top 10 most important criteria to consider when selecting a managed service provider. Access this paper now to evaluate several providers to see if they support multivendor environments and provide consistent global service delivery.

Posted: 06 Nov 2013 | Published: 06 Nov 2013

WHITE PAPER: This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job.

Posted: 05 Nov 2013 | Published: 05 Nov 2013

WHITE PAPER: In this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.

Posted: 31 Oct 2013 | Published: 23 Oct 2013

WHITE PAPER: This case study details the value of moving past the traditional, fragmented approach to IT monitoring.

Posted: 30 Oct 2013 | Published: 30 Oct 2013

WEBCAST: This webcast covers the negative perception of IT and how you can shake that image.

Posted: 28 Oct 2013 | Premiered: Oct 24, 2013

WHITE PAPER: This white paper details how to make sure you are selecting the right ITSM tools for your organization.

Posted: 14 Oct 2013 | Published: 21 Feb 2013

CASE STUDY: In this brief case study, find out how Telenor Sweden, part of one of the world's largest telecom firms, leveraged application management and support services as well as a private cloud service in order to completely restructure their IT landscape.

Posted: 10 Oct 2013 | Published: 10 Oct 2013