IT Management  >  

IT Service Management

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
151 - 175 of 549 Matches Previous Page  |  Next Page
Edinburgh Computer Services Breaks Down the Silos of Chaos
sponsored by ConnectWise
WHITE PAPER: In this case study, discover how Edinburgh Computer Services overcame its disjointed information tracking system and adopted an integrated platform that enabled them to grow and improve productivity.
Posted: 20 Apr 2016 | Published: 20 Apr 2016

ConnectWise

Computer Weekly Buyer's Guide: Service Integration & Asset Management
sponsored by ComputerWeekly.com
EZINE: In this 13-page buyer's guide, Computer Weekly looks at the effects on the IT department of technology commoditisation, open source and software as a service, the trend of insourcing IT, and the concept of service integration and management for outsourced services.
Posted: 05 Apr 2016 | Published: 05 Apr 2016

ComputerWeekly.com

CIO Trends Nordics Q1 2016
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This guide offers a collection of our most popular articles for Nordic IT leaders during the first few months of 2016, examining the changing role of CIOs and how to enhance their relationships with their peers across the business.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

ComputerWeekly.com

A Computer Weekly buyer's guide to enterprise app stores and self-service IT
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Computer Weekly assesses how businesses can go about setting up an enterprise app store and integrating it with IT service management in this 11-page buyer's guide.
Posted: 11 Feb 2015 | Published: 11 Feb 2015

ComputerWeekly.com

IT Priorities 2015 – UK
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Benchmark your IT spending plans with our in-depth study of IT spending priorities in the UK.
Posted: 10 Feb 2015 | Published: 10 Feb 2015

ComputerWeekly.com

Top 3 Reasons Your Enterprise Network Matters More in the Cloud Era
sponsored by Juniper Networks, Inc.
WHITE PAPER: Traditional networks simply can't handle all the implications of the cloud. Explore the top 3 IT trends that will impact your cloud networking strategy, and learn how to build a network that's 100% cloud-ready.
Posted: 04 May 2016 | Published: 31 Dec 2015

Juniper Networks, Inc.

Greencore Cloud Case Study: Taking a Bite out of Operational Cost & Business Risk
sponsored by Adapt Services
CASE STUDY: In this case study, discover how Greencore decided to outsource its IT infrastructure to Adapt, gained a customized, consistent application ecosystem, and experienced a number of other benefits, including: a 25% reduction in data center costs, increased performance, security, and availability, acquisition-friendly infrastructure, and more.
Posted: 04 Apr 2016 | Published: 04 Apr 2016

Adapt Services

Multivendor IT Environment Dangling By A Thread?
sponsored by IBM
RESOURCE: It's a fruitless task to reduce the complexity of technical support when your infrastructure remains a tangled web of multiple systems, platforms, and vendors. Discover in this infographic how to enact a high level of proactive technical support to boost responsiveness of your complex IT environment.
Posted: 07 Mar 2016 | Published: 31 Dec 2014

IBM

Today's Digital Enterprise Demands a New Kind of ITSM Support
sponsored by ServiceNow
EGUIDE: In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.
Posted: 29 Feb 2016 | Published: 24 Feb 2016

ServiceNow

Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER: In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

Why Choose IBM as your technical support service provider
sponsored by IBM
WHITE PAPER: This white paper discusses the important qualities a technical support provider should have, including flexibility, responsiveness, consistency, and more. Read on to see how choosing a technical support provider that focuses on quality and adding value to your organization will enhance your IT infrastructure and help you mitigate business risks.
Posted: 10 Nov 2015 | Published: 31 Jul 2012

IBM

Buyer's Guide: Next-Generation Service Management
sponsored by ComputerWeekly.com
EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

ComputerWeekly.com

Turn Your IT into an Engine of Business Creativity: A CIO's Guide
sponsored by Colt Data Centre Services
WHITE PAPER: In the following white paper, you will discover how leading IT professionals make decisions in today's business world, how they respond to various challenges, and learn how the processes they use can meet the challenges of the new digital economy.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

Colt Data Centre Services

5 steps to aligning IT to the needs of your organization
sponsored by CISCO & INTEL® XEON® PROCESSOR
WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more.
Posted: 09 Oct 2015 | Published: 09 Oct 2015

CISCO & INTEL® XEON® PROCESSOR

Computer Weekly – 22 September 2015: How cloud technology helps kittens
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the CIO at the UK's leading animal charity, the RSPCA, about how her cloud-first strategy is helping animal welfare. Microsoft is ending support for older version of Internet Explorer – we assess the implications. And we ask the experts about the best practice in mobile security. Read the issue now.
Posted: 21 Sep 2015 | Published: 21 Sep 2015

ComputerWeekly.com

IBM WebSphere to JBoss EAP Migration Guide
sponsored by Red Hat
WHITE PAPER: If IBM licensing costs and complexities are draining your IT budget, then migrating to open source middleware can offer you many advantages. This white paper discusses the business benefits of open source and guides you through the migration process.
Posted: 12 Aug 2015 | Published: 30 Sep 2014

Red Hat

Bare Metal Clouds: The Pros and Cons of a Non-Virtualized Option
sponsored by IBM
WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.
Posted: 08 Jul 2015 | Published: 17 Jan 2014

IBM

How to Reap the Benefits of a Flexible ITSM Platform
sponsored by ServiceNow
EGUIDE: This eguide explains how to remain business-aligned, operationally controlled and cost-effective with an evolving ITSM.
Posted: 29 Mar 2015 | Published: 29 Mar 2015

ServiceNow

What Can Cloud Computing Do For Your Organization?
sponsored by SimpliVity
WHITE PAPER: The following white paper explores how cloud computing transforms IT organizations into IT-as-a-Service organizations allowing for innovation, agility, cost economics, and increased time to market. Read now to learn how else this technology can benefit your organization.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

SimpliVity

How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how IT solution provider PowerNET implemented an integrated business process management and sales analytics system to create profitability through efficiency.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

ConnectWise

Outsourcing IT Projects to Managed Hosting or the Cloud
sponsored by Rackspace
WHITE PAPER: View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.
Posted: 09 Jan 2015 | Published: 07 Jun 2014

Rackspace

Techniques for Selling IT Services to Senior Level Executives
sponsored by ConnectWise
WHITE PAPER: How can an IT ticketing and time solution can benefit your clients and allow you to become part of their internal support team? Learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

Use Analytics to Find Problems and Avoid Outages
sponsored by IBM
WEBCAST: Tune into the following webinar to learn how IBM can help you with operations, performance, analytics, automation and delivery of your IT services in today's complex on-premises, hybrid, and cloud environments.
Posted: 24 Oct 2014 | Premiered: Oct 24, 2014

IBM

Optimizing Your Service Delivery: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel
151 - 175 of 549 Matches Previous Page    5 6 7 8 9 10    Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement