IT Management  >  

IT Service Management

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
151 - 175 of 472 Matches Previous Page  |  Next Page
Modern Infrastructure University: ITSM/ IT Management
sponsored by SearchCIO
VIRTUAL ENVIRONMENT: In this exclusive classroom session, ITSM expert Derek Lonsdale of PA Consulting clears up the confusion between asset and configuration management, offering best practices; meanwhile, CIO Niel Nickolaisen promotes the need for ITSM principles and how to achieve them.
Posted: 14 Feb 2014 | Premiered: 20 Feb 2014

SearchCIO

Expand Your Services and Your Bottom Line
sponsored by LabTech Software
EBOOK: To remain relevant in the world of IT today, you need to think big. Access this e-book today, which introduces six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.
Posted: 31 Jan 2014 | Published: 21 Jan 2015

LabTech Software

IDC: The Intelligent Integrated Enterprise Advantage
sponsored by Red Hat
ANALYST REPORT: View this IDC report to learn more about customer-centric "intelligent" integration, and how it enables you to support increasingly complex, heterogeneous IT environments. Also, discover six keys to building intelligence into your integration efforts.
Posted: 05 Dec 2013 | Published: 31 Mar 2013

Red Hat

CIO Leadership Forum: CIOs Reveal Today's Top 3 Imperatives
sponsored by ServiceNow
WHITE PAPER: This white paper reveals the three vital imperatives that 24 CIOs and IT leaders report that you need in order to reposition your IT department within your organization.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

ServiceNow

GS1 Canada Moves to the Cloud to Accelerate Product Recalls Within the Food Industry
sponsored by Hewlett-Packard Limited
CASE STUDY: This case study covers how a leading Canadian food industry organization sped up product recall procedures with a cost-effective cloud-based service.
Posted: 24 Feb 2014 | Published: 22 Feb 2012

Hewlett-Packard Limited

Develop Hybrid Delivery Solutions Using HP Infrastructure Services
sponsored by Hewlett-Packard Limited
WHITE PAPER: This whitepaper covers how a hybrid IT delivery environment can help you keep up with new technologies and demands.
Posted: 24 Feb 2014 | Published: 13 Feb 2013

Hewlett-Packard Limited

The Perfect Combo: ITIL, ITSM and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

BMC Software, Inc.

The Forrester Wave: Global Workplace Services, Q1 2013
sponsored by Hewlett-Packard Limited
WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

Hewlett-Packard Limited

The Future of IT: A Customer First Approach
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
Posted: 17 Feb 2014 | Published: 13 Feb 2013

BMC Software, Inc.

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
sponsored by Dimension Data
WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
Posted: 03 Feb 2014 | Published: 03 Feb 2014

Dimension Data

Don't Get Lost in Multi-Vendor Support Chaos
sponsored by Hewlett-Packard Limited
VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

Hewlett-Packard Limited

Change the Way IT Delivers Value to the Business
sponsored by CA Technologies.
WEBCAST: In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation.
Posted: 14 Jan 2014 | Premiered: Jan 14, 2014

CA Technologies.

BSR Podcast: Obamacare, the Cloud's impact and more
sponsored by CA Technologies.
PODCAST: Today's businesses depend on IT to deliver competitive advantage and superior user experiences, and with business service reliability, you can do just that. But how do you leverage this concept to not only ensure application availability, but end-to-end service reliability? Tune in to this podcast and find out.
Posted: 09 Jan 2014 | Premiered: Nov 20, 2013

CA Technologies.

Dell Performance Analysis Collection Kit
sponsored by Dell, Inc.
WHITE PAPER: This whitepaper details a tool that can help you feel confident in your mission-critical IT solution decisions.
Posted: 27 Dec 2013 | Published: 13 Dec 2013

Dell, Inc.

How to Get Fast, Effective IT Help
sponsored by ASI Systems
EGUIDE: This whitepaper covers the importance of getting the best IT vendor support possible especially if you rely heavily on IT.
Posted: 27 Dec 2013 | Published: 27 Dec 2013

ASI Systems

IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC
sponsored by BMC Software
WHITE PAPER: This exclusive case study covers a company that took their outdated ITSM tools and used SaaS to improve their organization.
Posted: 20 Dec 2013 | Published: 06 Mar 2013

BMC Software

Want Personalized Service Delivery? Consider MyIT.
sponsored by BMC Software
WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

BMC Software

Emerging Markets Are Upbeat on Cloud
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper details the results of an extensive study that was conducted to find out the impact of new trends on IT consumption.
Posted: 17 Dec 2013 | Published: 07 Oct 2013

Cisco Systems, Inc.

POSCO ICT builds agile IT Infrastructure with Red Hat Solutions on Intel XEON Severs
sponsored by Red Hat and Intel
WHITE PAPER: In this case study, you’ll discover how one IT service provider was able to replace its complex IT infrastructure with Red Hat Enterprise Linux and Intel Xeon processor-based servers.
Posted: 17 Dec 2013 | Published: 17 Dec 2013

Red Hat and Intel

Cloud Infrastructure for The Real World
sponsored by Red Hat
VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
Posted: 16 Dec 2013 | Premiered: 27 Sep 2013

Red Hat

Cisco Global Cloud Index Q&A
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.
Posted: 11 Dec 2013 | Published: 11 Dec 2013

Cisco Systems, Inc.

CIO Decisions E-Zine: The New BPM
sponsored by SearchCIO.com
EZINE: Enterprise BPM is about more than battling bottlenecks. CIOs are looking to business process management to help grow the business and hone a competitive edge.
Posted: 10 Dec 2013 | Published: 10 Dec 2013

SearchCIO.com

Transformative Service Management - Reinventing Service Management for the New Style of IT
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.
Posted: 26 Nov 2013 | Published: 22 Oct 2013

Hewlett-Packard Company

The shift from servers to services: Charting your future in the cloud era
sponsored by Hewlett-Packard Company
WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

Hewlett-Packard Company

Dimensional Research - Uncovering the Business Value of IT Service Management
sponsored by Hewlett-Packard Company
WHITE PAPER: The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
Posted: 26 Nov 2013 | Published: 31 Dec 2011

Hewlett-Packard Company
151 - 175 of 472 Matches Previous Page    5 6 7 8 9 10    Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement