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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementReports
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IDC: The Intelligent Integrated Enterprise Advantage
sponsored by Red Hat
ANALYST REPORT: View this IDC report to learn more about customer-centric "intelligent" integration, and how it enables you to support increasingly complex, heterogeneous IT environments. Also, discover six keys to building intelligence into your integration efforts.
Posted: 05 Dec 2013 | Published: 31 Mar 2013

Red Hat

CIO Leadership Forum: CIOs Reveal Today's Top 3 Imperatives
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers the growing importance of IT to organizations and the need to turn the department into a business enabler.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

ServiceNow

The shift from servers to services: Charting your future in the cloud era
sponsored by Hewlett-Packard Company
WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

Hewlett-Packard Company

Reworking the Infrastructure for IT Efficiency
sponsored by IBM
WHITE PAPER: This whitepaper focuses on the ability of pre-integrated, pre-configured, and pre-optimized hardware platforms to help improve efficiency in modern data centers.
Posted: 12 Nov 2013 | Published: 31 Jul 2013

IBM

Managed Service Provider Attributes Growth to the ConnectWise Community
sponsored by ConnectWise
CASE STUDY: Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to managed services.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

ConnectWise

The Changing Role of the CIO: From Bad Cop to IT Hero
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers the importance of shifting your IT department's approach from one that is infrastructure-oriented to service-oriented.
Posted: 30 Oct 2013 | Published: 26 Nov 2013

ServiceNow

How to Get Fast, Effective IT Help
sponsored by ASI Systems
EGUIDE: This whitepaper covers the importance of getting the best IT vendor support possible especially if you rely heavily on IT.
Posted: 27 Dec 2013 | Published: 27 Dec 2013

ASI Systems

IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC
sponsored by BMC Software
WHITE PAPER: This exclusive case study covers a company that took their outdated ITSM tools and used SaaS to improve their organization.
Posted: 20 Dec 2013 | Published: 06 Mar 2013

BMC Software

Want Personalized Service Delivery? Consider MyIT.
sponsored by BMC Software
WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

BMC Software

Emerging Markets Are Upbeat on Cloud
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper details the results of an extensive study that was conducted to find out the impact of new trends on IT consumption.
Posted: 17 Dec 2013 | Published: 07 Oct 2013

Cisco Systems, Inc.

POSCO ICT builds agile IT Infrastructure with Red Hat Solutions on Intel XEON Severs
sponsored by Red Hat and Intel
WHITE PAPER: In this case study, you’ll discover how one IT service provider was able to replace its complex IT infrastructure with Red Hat Enterprise Linux and Intel Xeon processor-based servers.
Posted: 17 Dec 2013 | Published: 17 Dec 2013

Red Hat and Intel

Cloud Infrastructure for The Real World
sponsored by Red Hat
VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
Posted: 16 Dec 2013 | Premiered: 27 Sep 2013

Red Hat

Cisco Global Cloud Index Q&A
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.
Posted: 11 Dec 2013 | Published: 11 Dec 2013

Cisco Systems, Inc.

CIO Decisions E-Zine: The New BPM
sponsored by SearchCIO.com
EZINE: Enterprise BPM is about more than battling bottlenecks. CIOs are looking to business process management to help grow the business and hone a competitive edge.
Posted: 10 Dec 2013 | Published: 10 Dec 2013

SearchCIO.com

Transformative Service Management - Reinventing Service Management for the New Style of IT
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.
Posted: 26 Nov 2013 | Published: 22 Oct 2013

Hewlett-Packard Company

Dimensional Research - Uncovering the Business Value of IT Service Management
sponsored by Hewlett-Packard Company
WHITE PAPER: The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
Posted: 26 Nov 2013 | Published: 31 Dec 2011

Hewlett-Packard Company

Find the IT Service Management Solution that’s Right for Your Business - A Buyer’s Guide
sponsored by CA Technologies.
WHITE PAPER: This white paper covers five criteria for improving ITSM to help drive your business.
Posted: 15 Nov 2013 | Published: 15 Nov 2013

CA Technologies.

Getting on the Right Side of Capex vs. Opex Divide
sponsored by Rackspace
WHITE PAPER: This whitepaper looks at the financial and man-power advantages of managed colocation in contrast to in-house server management, and traditional hardware colocation.
Posted: 11 Nov 2013 | Published: 01 Nov 2012

Rackspace

Mitigating the Risks of Outsourcing
sponsored by Hewlett-Packard Company
WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett-Packard Company

Everything You Need to Know About Picking a Managed Services Provider
sponsored by IBM
WHITE PAPER: This white paper breaks down the top 10 criteria you should look for when selecting a managed services provider.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

IBM

Efficient and Effective Strategies for ITIL and ITSM
sponsored by ORSYP
WHITE PAPER: This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job.
Posted: 05 Nov 2013 | Published: 05 Nov 2013

ORSYP

IT as a service provider: Accelerating business results
sponsored by Dell Software
WHITE PAPER: In this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.
Posted: 31 Oct 2013 | Published: 23 Oct 2013

Dell Software

Amplifying the Signal in the Noise of IT Monitoring
sponsored by Zenoss, Inc.
WHITE PAPER: This case study details the value of moving past the traditional, fragmented approach to IT monitoring.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Zenoss, Inc.

Changing the Perception of IT – What Your Customers Won't Tell You
sponsored by ServiceNow
WEBCAST: This webcast covers the negative perception of IT and how you can shake that image.
Posted: 28 Oct 2013 | Premiered: Oct 24, 2013

ServiceNow

ExtremeZ-IP: Could ExtremeZ-IP Help Your Business?
sponsored by Acronis
SOFTWARE DOWNLOAD: Find out if ExtremeZ-IP is right for your environment and can deliver a better experience for Mac users and your IT department.
Posted: 15 Oct 2013 | Premiered: 15 Oct 2013

Acronis
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

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