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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementReports
226 - 250 of 385 Matches Previous Page  | Next Page
Introducing a Capacity Management Maturity Model
sponsored by TeamQuest Corporation
WHITE PAPER: As greater demands are placed on IT for efficiency and productivity, it is becoming more important for IT organizations to adopt more sophisticated business process management methods. Learn about a capacity management approach that allows IT to plan for improved services.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

TeamQuest Corporation

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES
sponsored by NTR Global
WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
Posted: 11 Oct 2011 | Published: 12 Oct 2011

NTR Global

Capacity Management Is Crucial in Virtualized Environments: Without the Right Tools, IT Service Optimization Is Tricky
sponsored by TeamQuest Corporation
WHITE PAPER: Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

TeamQuest Corporation

Capacity Management Maturity Assessment
sponsored by TeamQuest Corporation
ASSESSMENT TOOL: Take this capacity management maturity assessment in order to better understand how your company handles performance goals, business forecasting and business process management. Gain advice based on your answers to the assessment questions that will help move your company to higher levels of maturity.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

TeamQuest Corporation

Application Monitoring & Performance Management Solutions for Dynamic and Cloud Infrastructures
sponsored by IBM
WHITE PAPER: This ENTERPRISE MANAGEMENT ASSOCIATES (EMA) paper discusses the challenges of managing applications in highly dynamic IT environments such as public and private Clouds. Modern enterprise applications are engineered for agility and are frequently deployed over flexible IT infrastructures.
Posted: 07 Oct 2011 | Published: 31 May 2011

IBM

Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
sponsored by IBM
WHITE PAPER: To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Posted: 07 Oct 2011 | Published: 30 Jun 2011

IBM

IBM Service Management: Driving growth for Managed ICT Service Providers
sponsored by IBM
WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
Posted: 03 Oct 2011 | Published: 03 Oct 2011

IBM

Social Media Moves into Mainstream IT Service Management
sponsored by CA Technologies.
WHITE PAPER: This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.
Posted: 29 Aug 2011 | Published: 24 Aug 2011

CA Technologies.

Cloud Computing to Drive High Performance
sponsored by BMC-Accenture
WHITE PAPER: This white paper highlights the areas where companies can see improvement after implementing cloud computing and offers detailed guidance to help IT prepare for this new IT model.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

BMC-Accenture

IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

BMC-Accenture

IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

IT Service Excellence
sponsored by BMC-Accenture
WHITE PAPER: This white paper provides insight into the relationship between service management and performance. Discover the key attributes of service excellence and the results you can achieve by implementing a lifecycle-based approach.
Posted: 11 Aug 2011 | Published: 11 Aug 2011

BMC-Accenture

Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
Posted: 10 Aug 2011 | Published: 31 Jul 2011

SERENA Software, Inc.

eGuide: ITSM basics and best practices
sponsored by CA Technologies
EGUIDE: This expert e-guide from SearchDataCenter.com is designed to help IT pros maintain efficiency without compromising service quality. Gain insight into how change management can free up time while improving availability and explore ten considerations for implementing this essential process.
Posted: 05 Jul 2011 | Published: 05 Jul 2011

CA Technologies

Top five tips for avoiding automation mistakes
sponsored by CA Technologies.
EGUIDE: Automation is sometimes seen as a cure-all for IT departments looking to cut costs, but IT pros who implement this technology need to be sure they apply it correctly to really save money. This e-guide from SearchDataCenter.com, explores which mistakes are common when it comes to implementing automation.
Posted: 22 Jun 2011 | Published: 21 Jun 2011

CA Technologies.

5 Questions about ITSM and Cloud Computing
sponsored by CA Technologies.
WHITE PAPER: This asset  is based around the service lifecycle approach to service management and it can provide great support to organizations in reducing risk and gaining maximum benefit from cloud computing. Learn the opportunities and pitfalls of enabling Cloud Computing without instituting ITIL best practice processes.
Posted: 08 Jun 2011 | Published: 08 Jun 2011

CA Technologies.

The Promises, Challenges and Imperatives of Data Center Infrastructure Management
sponsored by Avocent
WHITE PAPER: Access this exclusive white paper to gain a new perspective on managing data center infrastructures that recognizes; the importance of real-time data to understand the true capacity of available infrastructure, interdependencies between logical and physical layers, the need for more powerful management tools that can guide design, and much more.
Posted: 08 Jun 2011 | Published: 08 Jun 2011

Avocent

Kaseya IT Automation Framework
sponsored by Kaseya International Limited
TECHNICAL ARTICLE: The Kaseya IT Automation Framework is purpose-built for this “next era of computing”, with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization’s complex infrastructure of systems and devices.
Posted: 29 Apr 2011 | Published: 27 Apr 2011

Kaseya International Limited

E-Guide: Best practices and considerations to ensure help desk management success
sponsored by SysAid Technologies
EGUIDE: This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.
Posted: 20 Apr 2011 | Published: 20 Apr 2011

SysAid Technologies

VMware and Cloud Computing - An Evolutionary Approach to an IT Revolution
sponsored by VMware, Inc.
WHITE PAPER: VMware offers a unique, evolutionary path to cloud computing that reduces IT complexity, significantly lowers costs and enables more flexible, agile service delivery. Access this paper for a detailed look at the VMware approach to the cloud.
Posted: 19 Apr 2011 | Published: 19 Apr 2011

VMware, Inc.

Top Ten IT Systems Management Pain Points
sponsored by Kaseya
WHITE PAPER: Managing the IT infrastructure for small and mid-sizedcompanies is a thankless job. People just don’tunderstand the expertise, time and patience required.Kaseya presents the top ten IT management pain pointsand our solution for making your life easier.
Posted: 12 Apr 2011 | Published: 12 Apr 2011

Kaseya

Intel® Cloud Builders Guide: Cloud Design and Deployment on Intel® Platforms - Trusted Compute Pools with Parallels*
sponsored by Intel
WHITE PAPER: Applying the ideas and principles of cloud computing to IT operations can offer organizations agility and cost savings. For workloads which need to be highly elastic, like those of software developers, using an Infrastructure as a Service (IaaS) approach is often the best choice.
Posted: 11 Apr 2011 | Published: 11 Apr 2011

Intel

Intel's Vision of the Ongoing Shift to Cloud Computing
sponsored by Intel
WHITE PAPER: Intel's Cloud 2015 Vision is that cloud computing is federated, automated, and client-aware. Moving the industry toward that promise will require a focus on three industry-wide pillars of cloud computing - efficiency, simplification, and security - and on solutions that are open, multi-vendor and interoperable.
Posted: 08 Apr 2011 | Published: 08 Apr 2011

Intel

Strategies for Choosing A SaaS-Based I.T. Service Management Solution
sponsored by BMC Software, Inc.
WHITE PAPER: The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

BMC Software, Inc.

The Importance Of Real-Time Executive Dashboards
sponsored by ASG Software Solutions
WHITE PAPER: In conducting in-depth surveys with 154 IT decision-makers in North America and the UK, Forrester found that enterprises achieved better IT efficiency and better support for corporate goals by providing integrated, real-time, and accurate information through the implementation of customizable, real-time dashboards.
Posted: 22 Mar 2011 | Published: 21 Mar 2011

ASG Software Solutions
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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