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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
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IT Service ManagementReports
226 - 250 of 440 Matches Previous Page  | Next Page
Realizing Cloud Cost Savings
sponsored by SearchDataCenter.com
EBOOK: This expert e-book discusses the importance of evaluating the costs associated with building a private cloud before jumping the gun. Learn how to prove the economic value of this environment, learn about hidden costs, and discover surprising savings you might not know about.
Posted: 12 Jun 2012 | Published: 12 Jun 2012

SearchDataCenter.com

Forrester: Application Modernization: Procrastinate At Your Peril
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper discusses results from a Forrester Consulting survey conducted on over 200 global firms regarding their plans for modernising their application and technology portfolios.  Review the key findings and learn why it’s so important to start planning your projects today.
Posted: 09 Mar 2012 | Published: 01 Dec 2011

Hewlett-Packard Limited

What is Private Cloud Computing Anyway?
sponsored by SearchDataCenter.com
EBOOK: Vendors are racing to deliver private cloud offerings, but there are really only a few “true” cloud solutions available, so it is critical to be able to separate fact from fiction when looking at the saturated market. Read this e-book to gain expert insights on the private cloud and learn best practices for building one in your organization.
Posted: 27 Feb 2012 | Published: 27 Feb 2012

SearchDataCenter.com

Cloud: What an Enterprise Must Know
sponsored by Cisco Systems, Inc.
WHITE PAPER: This white paper discusses essential tools and strategies to leverage when making plans for cloud migration. Learn what the cloud really is, what it can offer your organization and key questions to consider before going forward with deployment plans.
Posted: 13 Jun 2012 | Published: 13 Jun 2012

Cisco Systems, Inc.

The Cloud's Impact on the Future of IT
sponsored by Hewlett-Packard Company
WHITE PAPER: Read this white paper to explore the impact that cloud computing has on traditional IT practices and discover the importance of adjusting your mindset to accommodate the new trend. Learn how to meet the demands of your line of business customers so you can prevent them from outsourcing to external service providers instead.
Posted: 11 Jun 2012 | Published: 31 Oct 2011

Hewlett-Packard Company

Admiral Group ensures superb performance and scalability
sponsored by IBM
WHITE PAPER: Read this white paper to learn how one growing organization leveraged an advanced platform to scale and meet increasing demands. Discover how they were able to improve the overall performance of their systems, enabling them to cut costs and respond quicker to changing requirements.
Posted: 06 Jun 2012 | Published: 30 Jun 2011

IBM

The Cloud: Benefits Beyond ROI
sponsored by NaviSite, Inc.
WHITE PAPER: This essential resource explores the benefits of cloud computing that extend beyond simple ROI calculations. Find out how your organization can leverage the soft benefits of the cloud to enhance overall productivity and accelerate time to market.
Posted: 23 May 2012 | Published: 23 May 2012

NaviSite, Inc.

IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER: Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 30 Apr 2012

SERENA Software, Inc.

Cloud Provider’s Wish List: The Need for Management and Reporting Tools
sponsored by Visual Network Systems
EGUIDE: Uncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.
Posted: 26 Apr 2012 | Published: 26 Apr 2012

Visual Network Systems

The Business Value of Adopting Advanced Support Tools and Utilities
sponsored by Hewlett-Packard Company
WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: 26 Apr 2012 | Published: 01 Sep 2011

Hewlett-Packard Company

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012

Red Hat

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.

Application Release Automation: An Introduction
sponsored by UC4 Software, Inc
VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more.
Posted: 02 Apr 2012 | Premiered: 31 Jan 2012

UC4 Software, Inc

Enterprise CIO Decisions: Building Blocks for a Shared Services Strategy
sponsored by SearchCIO.com
EZINE: The term “shared services” is a hot topic in the minds of many CIOs, but the exact definition of this topic seems to be unclear. Some say it is pooled, virtualized resources and others say it is a centralized IT model. This e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs.
Posted: 23 Mar 2012 | Published: 01 Mar 2012

SearchCIO.com

Uncrossing the Wires: Starting - And Sustaining - The Conversation on Technology Value
sponsored by Cisco Systems, Inc.
WHITE PAPER: In December 2011 and January 2012, CFO Research Services and SearchCIO conducted a survey that received qualified responses from 382 senior finance executives and 300 senior IT executives working in a wide variety of companies. Review key findings and learn the three noteworthy areas where IT and finance executives are in strong agreement.
Posted: 14 Mar 2012 | Published: 01 Mar 2012

Cisco Systems, Inc.

The future of software delivery is cloudy: Leveraging the cloud to transform development and test
sponsored by IBM
WHITE PAPER: This eBook can help you understand the real-world potential benefits of using cloud computing as a platform for more effective software delivery. It discusses how key IBM Rational® capabilities can provide secure, reliable and easy-to-implement infrastructure solutions for development and test workloads.
Posted: 09 Mar 2012 | Published: 02 May 2011

IBM

Why Choose IBM BladeCenter Foundation for Cloud
sponsored by IBM
WHITE PAPER: Cloud services are increasing the pressure put on today’s data centres, pushing IT professionals to virtualise their data centre infrastructures as quickly as possible. This white paper discusses an advanced platform you can leverage to provide your data centre with the capabilities it needs to effectively support cloud computing.
Posted: 02 Mar 2012 | Published: 01 Mar 2012

IBM

Intel® Cloud Builders Guide: Lenovo* Secure Cloud Access powered by Stoneware webNetwork*
sponsored by Intel
WHITE PAPER: This resource discusses the important role the client can play in the delivery of cloud services and introduces one of the first platforms that addresses this belief. Learn more about this client aware cloud product and discover how it can enhance the delivery of your content, applications and services from the cloud.
Posted: 29 Feb 2012 | Published: 03 Oct 2011

Intel

Intel® Cloud Builders Guide: Piston Enterprise OS* powered by OpenStack*
sponsored by Intel
WHITE PAPER: This white paper discusses new cloud operating software that helps you build and maintain a secure private cloud environment. Discover how you can leverage this platform to significantly shorten your cloud computing learning curve.
Posted: 28 Feb 2012 | Published: 02 Jan 2012

Intel

Driving Business Value With Infrastructure Platforms
sponsored by VCE
WHITE PAPER: Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
Posted: 15 Feb 2012 | Published: 31 Dec 2011

VCE

Speed Cloud Services with Pre-integrated Infrastructure Platforms
sponsored by VCE
CASE STUDY: Read this brief case study to learn how business process outsourcing (BPO) and IT solution provider ACS rolled out cloud services to its clients in less than a month, allowing the company to streamline its security, compliance, and change management, free up resources to develop differentiated services, and create new business opportunities.
Posted: 15 Feb 2012 | Published: 31 Dec 2011

VCE

Creating and Managing value with IBM Tivoli Service Management center for System z
sponsored by IBM
WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
Posted: 14 Feb 2012 | Published: 30 Apr 2008

IBM

Driving Business Value with VLOCK Infrastructure Platforms
sponsored by VCE
WHITE PAPER: Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
Posted: 14 Feb 2012 | Published: 31 Dec 2011

VCE

Getting Cloud Computing Right
sponsored by IBM
WHITE PAPER: In a recent survey conducted on 2000 IT professionals, 91% of those that responded expect that the cloud will replace traditional on-premise computing within the next five years.This essential resource introduces a comprehensive portfolio of products and services for building and managing your cloud solutions.
Posted: 14 Feb 2012 | Published: 13 Feb 2012

IBM
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

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