Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates
sponsored by Tealeaf
WHITE PAPER:
In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Social Media-based Customer Loyalty Programs
sponsored by Infor CRM
EGUIDE:
This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
Posted: 06 Feb 2012 | Published: 06 Feb 2012
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Have You Earned Your Customers’ Trust?
sponsored by inContact
WHITE PAPER:
Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust.
Posted: 17 Jan 2012 | Published: 17 Jan 2012
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How to Enhance Customer Interactions
sponsored by Infor CRM
WHITE PAPER:
This white paper details tactics for improving your customer interaction efforts for more successful business.
Posted: 19 Dec 2011 | Published: 19 Dec 2011
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The Social Contract: Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship
sponsored by SAP America, Inc.
EBOOK:
This expert e-book takes an in-depth look at how industry leaders are using social media to build better relationships with their customers. Inside, learn the ways that customer communities are impacting how companies do business, as well as the importance of harnessing this power for constructive dialog.
Posted: 25 Jul 2011 | Published: 25 Jul 2011
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BancVue is Winning the War Against the Big Banks with Sugar Professional
sponsored by SugarCRM Inc.
CASE STUDY:
Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
Posted: 08 Nov 2010 | Published: 08 Nov 2010
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Enhancing the Customer Experience with Loyalty Management
sponsored by SAP America, Inc.
WHITE PAPER:
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
Posted: 27 Apr 2009 | Published: 27 Apr 2009
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Yahoo, Amex talk up different customer service approaches
sponsored by Infor CRM
EGUIDE:
Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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HP Enterprise Applications Services for Microsift Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience
sponsored by Hewlett-Packard Limited
WHITE PAPER:
HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.
Posted: 06 Jan 2012 | Published: 06 Jan 2012
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Tread carefully with social media-based customer loyalty programs
sponsored by Infor CRM
EGUIDE:
Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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