Business of Information Technology  >   Business Management  >  

CRM

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve  … 
Definition continues below.
CRM Reports
51 - 75 of 1416 Matches Previous Page  |  Next Page
Asset Tracking: Keeping Track of Your Business Value
sponsored by Oracle Corporation
WHITE PAPER: Discover how to effectively enact IoT-enabled asset tracking, generating increased business value and optimizing your supply chain. Read this white paper to learn how to track moveable assets and innovative services for customers with IoT and smart devices throughout the supply chain.
Posted: 12 May 2016 | Published: 12 May 2016

Oracle Corporation

Mobile is eating the world: Four ways to rethink customer experiences as mobile-first and mobile-only
sponsored by Sitecore
WHITE PAPER: Access this eBook, written by Brian Solis, globally recognized as one of the most prominent thought leaders in business innovation, to delve into mobile consumer behavior and how it requires a different approach.
Posted: 12 May 2016 | Published: 29 Feb 2016

Sitecore

How The Cloud Helps Batesville Casket Stay Ahead Of The Competition
sponsored by Oracle Corporation
CASE STUDY: Discover how Batesville Casket Company used cloud CRM tools to reinvent their sales strategy and overcome growth challenges in their market. Learn how more diversified and standardized sales processes helped them to adjust priorities, reinvent their value propositions, and grow.
Posted: 12 May 2016 | Published: 19 May 2015

Oracle Corporation

Is Your Supply Chain Nearing the End of its Shelf Life?
sponsored by Every Angle
RESOURCE: How can you ensure that your supply chain isn't becoming obsolete? Discover why simple supply chains just won't cut it for much longer, and learn how you can make your supply chain more agile in order to execute and deliver on your organization's overall business strategy and vision.
Posted: 12 May 2016 | Published: 12 May 2016

Every Angle

Car Manufacturers Transform into Mobility Service Providers with IoT Data
sponsored by Hewlett-Packard Enterprise
VIDEO: This brief video reveals how car manufacturers can provide highly personalized offers to users with Internet of Things data. Discover how you can monitor performance and updates products already in the field to ensure an optimal customer experience.
Posted: 12 May 2016 | Premiered: 09 Feb 2016

Hewlett-Packard Enterprise

How the Internet of Things Will Reshape Enterprise Operations and Consumer Applications
sponsored by IBM
EGUIDE: How will the expansion of the Internet of Things (IoT) influence the workplace and the consumer sphere? This two-part e-guide explains how the IoT will impact supply chain management in the near future and explores how IoT devices will transform enterprise and consumer applications alike.
Posted: 11 May 2016 | Published: 06 May 2016

IBM

CPQ Cloud Solves the Challenges of Siloed Business Systems
sponsored by Oracle Corporation
WHITE PAPER: Explore the sales benefits of integrating CPQ, CRM, and ERP systems. Discover how Symantec used this strategy to fix errors with product synchronization and accurate discounting across system silos.
Posted: 11 May 2016 | Published: 11 May 2016

Oracle Corporation

Drive Engagement, Increase Satisfaction, and Improve profitability
sponsored by Infor
WHITE PAPER: Deliver on the promise of exceptional customer experience throughout the entire customer journey. Access this infographic and explore ways to integrate customer data across the enterprise, accelerate customer engagement, and drive profitability.
Posted: 11 May 2016 | Published: 11 May 2016

Infor

Cloud CPQ Solves the Challenges of Selling Complex Products and Services
sponsored by Oracle Corporation
WHITE PAPER: Take a closer look at how cloud CPQ can standardize and automate product configurations for sales efficiency, providing an average sales cycle of 3.42 months, compared to 4.68 months for non-CPQ users.
Posted: 11 May 2016 | Published: 11 May 2016

Oracle Corporation

What Happens When a Contact Center's Communication Systems Fail 72 Hours Before Black Friday?
sponsored by IR
CASE STUDY: 72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.
Posted: 11 May 2016 | Published: 31 Dec 2015

IR

Omnichannel Customer Experience Takes Aim at Information Silos
sponsored by Microsoft
EGUIDE: Many organizations don't understand how to achieve a truly omnichannel customer experience. What's holding you back might surprise you. Identify where you may be off the tracks with achieving a truly omnichannel customer experience.
Posted: 11 May 2016 | Published: 10 May 2016

Microsoft

IR Prognosis Case Study: Client Services Center Receives UC&C Revamp
sponsored by IR
CASE STUDY: In this case study, discover how to create a more consumer-friendly collaboration experience with your own world-class contact center system. Read on to enable a complete IP communications view of all components in your contact center environment, while boosting customer satisfaction and achieving SLAs.
Posted: 11 May 2016 | Published: 31 Dec 2015

IR

Benchmark Survey: State of Localization for Web and Mobile Apps
sponsored by Transifex
WHITE PAPER: Today's customers expect your Web and mobile apps to be localized to fit their native language and culture. Access survey results to learn the biggest benefits and challenges of app localization. Discover how you can manage translation quality and consistency across your mobile and Web apps.
Posted: 11 May 2016 | Published: 31 Dec 2014


8 Ways Big Data and Analytics Can Make You a Better Marketer
sponsored by Oracle Corporation
WEBCAST: How can you capitalize on customer data to deliver optimal experiences and stay ahead of the competition? This brief video reveals an analytics strategy that can help marketers boost performance and drive greater revenue.
Posted: 11 May 2016 | Premiered: May 11, 2016

Oracle Corporation

How the Internet of Things Is Blurring the Line between Consumer and Industrial Technology
sponsored by IBM
EGUIDE: According to Harbor Research, there will be some 36 billion connected devices by 2020. But how and where will these devices come online? Explore how the Internet of Things will blur the line between consumer and industrial technology with upcoming trends like virtual reality, wearables, and more.
Posted: 10 May 2016 | Published: 06 May 2016

IBM

Thompson Reuters Decreases Quote Time to 30 Minutes
sponsored by Oracle Corporation
VIDEO: Thomson Reuters explains how a cloud CPQ tool helped them ensure everyone was using the same sales approval processes and automated quoting tools. Learn how this strategy helped to decrease their quote time from 3-7 days to 30 minutes by eliminating the need for manual quotes.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Why CRM is the Key to Getting Customers to Renew and Spend More Money with You
sponsored by Infor
WHITE PAPER: It's time for manufacturers to take another look at CRM. Access this resource and explore ways to prevent customer churn, personalize the customer experience, and more when you upgrade from your legacy tools.
Posted: 10 May 2016 | Published: 10 May 2016

Infor

How Manufacturers can find Success with Adding Services
sponsored by Infor
WHITE PAPER: Customer relationship management (CRM) is critical for manufacturers that want to add services. Access this brief resource and explore ways to collect customer data to help shape your organization's development of services.
Posted: 10 May 2016 | Published: 10 May 2016

Infor

IDEXX Eliminates 30-Page Proposals to 3 Pages with Cloud CPQ
sponsored by Oracle Corporation
VIDEO: IDEXX Laboratories explains how modern, cloud CPQ software accelerated their sales processes and eliminated errors in paperwork. Discover how this strategy eliminated 30 page proposals to 3 pages, and much more.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Case Study: Cutting Steps From Quote to Order in Half with Cloud CPQ
sponsored by Oracle Corporation
VIDEO: IT company NEC explains how a cloud-based CPQ tool provides them with strong configuration capabilities to standardize their quoting processes, increase sales productivity, and reduce errors. Learn how they cut the number of steps from quote to order in half, and much more.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Cloud CPQ Helps Navitor Price and Manage Products Efficiently
sponsored by Oracle Corporation
WEBCAST: Commercial printing company Navitor reveals the product pricing and quoting support they received from a cloud-based CPQ tool throughout their implementation. See why they chose this CPQ strategy over other alternatives.
Posted: 09 May 2016 | Premiered: Apr 11, 2014

Oracle Corporation

Five Ways CRM Tools Improve Customer Relationships
sponsored by Infor
WHITE PAPER: When it comes to customer relationships, engagement equals empowerment. Access this white paper to explore five ways CRM tools can help you improve the relationship you have with your customers.
Posted: 09 May 2016 | Published: 09 May 2016

Infor

Sales Performance Management: How to Improve Visibility into the Sales Process
sponsored by IBM
EGUIDE: Many enterprises still rely on spreadsheets to track sales compensation, but this process often prevents sales reps from understanding their performance. This expert e-guide explores how sales performance management software can empower you to get deeper insights into the sales process and better align products or services to customers' needs.
Posted: 09 May 2016 | Published: 28 Apr 2016

IBM

Quickly Convert Sales Data into Insight, Identify Patterns, and Resolve Problems
sponsored by Oracle Corporation
WHITE PAPER: How can you quickly figure out what causes dips in sales performance? Discover a cost-effective strategy that can help you efficiently extract insight with data visualization. Learn how you can quickly load your own data, leverage gold-standard corporate data, use predictive modeling, and more.
Posted: 09 May 2016 | Published: 09 Sep 2015

Oracle Corporation

Case Study: Achieving 95% On-Time Quotes with Cloud CPQ
sponsored by Oracle Corporation
CASE STUDY: Discover how an industrial manufacturing company met their top sales goals by integrating a modern, cloud-based CPQ tool into their existing systems. Learn how this strategy helped them increase on-time delivery of quotes to 95%, and much more.
Posted: 06 May 2016 | Published: 06 May 2016

Oracle Corporation
51 - 75 of 1416 Matches Previous Page    1 2 3 4 5 6    Next Page
 
CRM DEFINITION (continued): …  quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality … 
Browse by Report Type:
CRM White Papers | CRM Multimedia | CRM IT Downloads

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement