Business-Ready Security: Identity and Access Management Solution
sponsored by Microsoft Corporation India Pvt Ltd
DATA SHEET:
The Identity and Access Management (IAM) solution is part of Microsoft's Business Ready Security approach. The Identity and Access Management solution enables more secure, identity-based access to applications both on-premises and in-the-cloud from virtually any location or device. Read this data sheet to learn more!
Posted: 20 Nov 2009 | Published: 20 Nov 2009
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Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services
sponsored by Microsoft
CASE STUDY:
James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.
Posted: 11 Nov 2009 | Published: 11 Nov 2009
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
WHITE PAPER:
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
sponsored by NTR Global
PRESENTATION:
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
WHITE PAPER:
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Lance Armstrong Foundation : Email Archiving with Professional Archive Manager for Exchange
sponsored by Metalogix
CASE STUDY:
See why the Lance Armstrong Foundation chose Metalogix's Professional Archive Manager for Exchange to centrally manage email archives and allow for reliable remote access to them.
Posted: 22 Oct 2009 | Published: 22 Oct 2009
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Top 10 Reasons to Upgrade to Windows Server 2008 R2
sponsored by Dell and Microsoft
WHITE PAPER:
Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. Read the top 10 reasons why you should upgrade to Windows Server 2008 R2.
Posted: 13 Oct 2009 | Published: 13 Oct 2009
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What's New in Windows Server 2008 R2?
sponsored by Dell and Microsoft
DATA SHEET:
The new Windows Server® 2008 R2 operating system provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. Read this data sheet to learn more!
Posted: 13 Oct 2009 | Published: 13 Oct 2009
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Top Challenges (and Answers) for Printing in a Virtual Desktop Environment
sponsored by ThinPrint
WEBCAST:
Industry expert, Brian Madden, will tell you what you need to know, what you can do out-of-the-box, and when and why you might need to turn to third-party tools.
Posted: 18 Sep 2009 | Premiered: 18 Sep 2009
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Communications Skills for Remote Support
sponsored by LogMeIn, Inc.
WHITE PAPER:
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Help Desk Authority Professional Edition - 30 Day Free Trial!
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE:
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
Posted: 08 Sep 2009 | Published: 08 Sep 2009
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How to Cut Overhead Costs Right Now: Connect Remote Workers, Using VPN Security
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings.
Posted: 14 Aug 2009 | Published: 14 Aug 2009
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The Building Blocks for Growth: A Network Can Improve Efficiency and Responsiveness, As Well As Control Costs
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Growth rises on the horizon for many small businesses, and one seizes the day, expansion often occurs rapidly. Preparation is crucial to success. What tools are required for a company with 20 employees, for example, to grow to 100 employees within a year? Read this paper to learn more...
Posted: 14 Aug 2009 | Published: 14 Aug 2009
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Optimize Application Performance and Security
sponsored by Blue Coat
DATA SHEET:
Blue Coat ProxyClient helps deliver a headquarters work experience to all employees wherever they are. With ProxyClient, you can define which applications to accelerate and which to block based on security and bandwidth requirements.
Posted: 15 May 2009 | Published: 15 May 2009
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Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success
sponsored by Dell, Inc.
WHITE PAPER:
Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.
Posted: 13 May 2009 | Published: 13 May 2009
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Simplify Oracle CRM On Demand Integration
sponsored by Cast Iron Systems
WHITE PAPER:
Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
Posted: 23 Feb 2009 | Published: 23 Feb 2009
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