Management Service Providers White Papers

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May 24, 2013

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Management Service Providers
DEFINITION: Also see two related terms, application service provider and storage service provider.On the Internet, a management service provider (MSP) is a company that manages information technology services for other companies. For example, a company could hire an MSP to configure and administer its business computers and related systems on a continuing basis, saving the company the need to hire, train, and … Definition continues below.
Management Service Providers White Papers (View All Report Types)
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6 Criteria for Small Business Data Protection: Datto Redefines BDR for Small Business sponsored by Datto, Inc. WHITE PAPER: This white paper reviews both the unique pain points faced by small businesses in regards to data protection, as well as the solution provided by Datto ALTO, the first backup and disaster recovery (BDR) solution designed specifically for small business with the power of an enterprise BDR. And at a small business price point. Posted: 24 Apr 2013 \| Published: 24 Apr 2013 TOPICS: Backup Software \| Backups \| Data Loss Prevention (DLP) \| Data Management \| Data Security \| Disaster Recovery \| IT Management Services \| Management Service Providers \| Security \| Security Management \| Small Businesses \| SMBs

6 Keys to Expand Your Revenue Opportunities: BDR Designed for SMBs sponsored by Datto, Inc. WHITE PAPER: This paper outlines how Datto ALTO can expand an MSP's customer base and revenue growth with a BDR that addresses the unique needs of small business, from features to price. Read this paper to learn the 6 keys to expand your business with untapped small business market. Posted: 24 Apr 2013 \| Published: 24 Apr 2013 TOPICS: Backup Software \| Backups \| Data Loss Prevention (DLP) \| Data Management \| Data Security \| Disaster Recovery \| IT Services \| Management Service Providers \| Small Businesses \| SMBs \| Storage Management

Make Office 365 Deployment a Success with AppsWork sponsored by Channel Transformation Alliance WHITE PAPER: Discover how utilizing Ipanema AppsWork can help you control and optimize the needs of your users, especially when it comes to deploying cloud applications such as Microsoft Office 365. Posted: 15 Apr 2013 \| Published: 15 Apr 2013 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Applications Management Services \| Bandwidth Management \| Channel Management \| Cloud Computing \| Cloud Management \| Management Service Providers \| Network Traffic Management \| VARs

Make Unified Communications a Success with AppsWork sponsored by Channel Transformation Alliance WHITE PAPER: Discover how utilizing Ipanema AppsWork, an advanced application performance management system, can help you overcome the issues inherent to deploying unified communications. Posted: 15 Apr 2013 \| Published: 15 Apr 2013 TOPICS: Application Performance Management \| Applications Management \| Bandwidth Management \| Channel Management \| Cloud Computing \| Cloud Management \| Collaboration \| Management Service Providers \| Unified Messaging \| VARs

Cisco Open Network Environment: Adaptable Framework for the Internet of Everything sponsored by Cisco Systems, Inc. WHITE PAPER: Uncover how leveraging Cisco ONE can help service providers enjoy the benefits of tomorrow's network and software innovations, harness network value, increase business agility, and achieve greater operational efficiency than ever before. Posted: 11 Apr 2013 \| Published: 29 Mar 2013 TOPICS: Channel Management \| Cloud Management \| Management Service Providers \| Network Architectures \| Network Infrastructure \| Network Management \| Network Performance \| Network Service Providers \| Network Traffic Management \| Networking \| Virtual Appliance \| Virtual Machine

Cisco Service Provider Next Generation Networks sponsored by Global Knowledge WHITE PAPER: What is Cisco Service Provider Next Generation Networks (IP NGN) and why do we care? This white paper will answer those questions and look at some of the technologies that are used within those networks. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: Channel Management \| Ethernet Networks \| IP Networks \| IPv6 \| Management Service Providers \| MPLS \| Network Architectures \| Network Configuration Management \| Network Design \| Network Infrastructure \| Network Management Services \| Network Service Providers \| Network Traffic Management \| Networking \| Networking Hardware \| Operating Systems \| Routers \| Routing

Cloud Storage, File Sync and Collaboration Offerings for Service Providers sponsored by Gladinet WHITE PAPER: Do your clients want a cloud-based storage, file sync, and collaboration solution? Discover how partnering with Gladinet can help you get one up and running in 30 days or less! Posted: 29 Mar 2013 \| Published: 31 Dec 2012 TOPICS: Channel Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Collaboration \| File Sharing Protocols \| File Transfer Protocols \| Management Service Providers \| Partnerships \| Storage Service Providers

Bursting with HP CloudSystem sponsored by HP & Intel® WHITE PAPER: Managing service delivery across multiple clouds is a challenge. In this white paper, discover how cloud bursting – a feature of HP CloudSystem – can help you easily conquer this challenge from a single point of control. View now to learn more! Posted: 04 Mar 2013 \| Published: 30 Nov 2012 TOPICS: Application Service Providers \| Applications Management \| Business Process Automation \| Cloud Computing \| Cloud Management \| Cloud Security \| Hosting Services \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Infrastructure Services \| Inventory Management \| IT Management Services \| IT Outsourcing Services \| IT Services \| Management Service Providers \| Outsourcing \| Private Cloud \| Public Cloud

Five Services to Grow Your Business in 2013 sponsored by ConnectWise WHITE PAPER: Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: CRM \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Help Desk Management \| Help Desk Management Services \| Identity Management \| Intrusion Prevention \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Mobile Device Management \| Network Operations Centers \| Network Service Providers \| Professional Services Automation Software \| VoIP

Utilizing Next Generation MSP Automation to Gain a Competitive Advantage in the Marketplace sponsored by N-able Technologies WHITE PAPER: This independent analysis paper describes how N-able's automation platform can help you scale your operations to meet customer demands in a profitable manner. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Hardware Management \| Hosting Services \| Management Service Providers \| Network Management \| Network Management Services \| Outsourcing \| Remote Network Management \| Server Management \| SLA \| SLA Management Services \| Systems Management \| Systems Management Services

Building Value in the Market for Managed Services sponsored by N-able Technologies WHITE PAPER: This research-backed independent study unveils the current market dynamics driving MSP adoption, the benefits and challenges of being an MSP, and how solutions from N-able can help you be the best MSP possible. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Business Process Automation \| Business Process Outsourcing \| Business Processes \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Host Management \| Hosting Services \| Management Service Providers \| Outsourcing

Leaving Nothing to Chance: How Backup and Recovery Bolsters Managed Services Offerings sponsored by N-able Technologies WHITE PAPER: Discover how your services portfolio stands to profit handsomely by providing backup and disaster recovery (DR) managed services to your clients. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Backup for Virtualized Servers \| Backup Server Hardware \| Backup Software \| Backups \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Storage \| Cloud Storage Services \| Data Loss Prevention (DLP) \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| Management Service Providers \| Network Traffic Management \| Regulatory Compliance

The MSP Report Advantage sponsored by N-able Technologies WHITE PAPER: Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." Posted: 06 Dec 2012 \| Published: 06 Dec 2012 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| IT Outsourcing Services \| IT Services \| Management Service Providers \| Network Management Services \| Network Monitoring \| Network Service Providers \| Outsourcing \| Reporting Software

Harvey Nash CIO Survey: New Decade, New Opportunies? sponsored by ComputerWeekly.com WHITE PAPER: In this year’s report you will be able to see analysis presented on a global basis, compare trends across continents and explore country-by-country overviews. The results show that the CIO community is wrestling with significant pressures as the Great Recession fades into history and a new decade, with a new competitive landscape, emerges. Posted: 25 Oct 2011 \| Published: 01 Apr 2010 TOPICS: CIOs \| Management Service Providers \| Management Training

Invest in innovation by reducing your server management burden sponsored by ComputerWeekly.com WHITE PAPER: Most IT budgets work on the basis that 70% of costs go on operations, and 30% on innovation – but many IT managers would prefer that ratio to be reversed. Servers are often seen as an operational burden requiring costly management time, so how can you free up cost and time to allow more of your server budget to be spent on innovation? Posted: 24 Oct 2011 \| Published: 30 Nov 2010 TOPICS: Management Service Providers \| Server Management \| Server Provisioning

Building Success in the Cloud sponsored by Citrix Systems, Inc. WHITE PAPER: Discover why Citrix cloud solutions are a clear choice for leading cloud providers, helping them quickly and profitably build differentiated and flexible cloud solutions that are right for their business and their customers. Posted: 29 Aug 2012 \| Published: 29 Aug 2012 TOPICS: Architectures \| Cloud Computing \| Cloud Management \| Customer Service \| Infrastructure as a Service (IaaS) \| Management Service Providers \| Platform as a service \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

Build Your Cloud, Build Your Profit sponsored by Citrix Systems, Inc. WHITE PAPER: Download the whitepaper, Build Your Cloud, Build Your Profit, to learn how service providers can deliver profitable, differentiated cloud services using a proven cloud platform. Posted: 16 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Cloud Archive \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| CRM \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Management Service Providers \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

A Business Guide to MPLS IP VPN Migration: Five Critical Factors sponsored by XO Communications WHITE PAPER: Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs. Posted: 25 May 2012 \| Published: 30 Apr 2012 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Converged Networks \| IP \| IP Addresses \| IP Networks \| Management Service Providers \| MPLS \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| Remote Users \| SLA \| VoIP \| VPN \| WAN

How to Choose a Managed Network Services Provider sponsored by MegaPath Inc. WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization. Posted: 23 May 2012 \| Published: 22 May 2012 TOPICS: Management Service Providers \| Network Best Practices \| Network Management \| Network Management Services \| Network Monitoring \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Outsourcing \| Remote Access Security \| Remote Network Management \| Remote Offices \| Remote Users \| SLA \| SLA Management Services \| WAN

Mobile Internet 3.0: How Operators Can Become Service Innovators and Drive Profitability sponsored by Juniper Networks, Inc. WHITE PAPER: Mobile operators today have the distinct ability to become service innovators and drive profitability with the advent of Mobile Internet 3.0. Learn how you can expand your data revenue base in this resource. Posted: 01 May 2012 \| Published: 23 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Management \| Internet \| Internet Access \| Internet Services \| Management Service Providers \| Mobile Device Management \| Mobile Device Management Software \| Mobile Middleware \| Mobile Workers \| VARs

Top 10 Considerations for Selecting the Right RMM Solution sponsored by LabTech WHITE PAPER: Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels. Posted: 27 Apr 2012 \| Published: 27 Apr 2012 TOPICS: Channel Management \| Channel Management Software \| Customer Service \| Customer Service Best Practices \| Management Service Providers \| Remote Computing \| Remote Support Services

Optimizing Datacenter and Cloud Performance: The TeamQuest Approach sponsored by TeamQuest Corporation WHITE PAPER: Cloud computing is becoming more common across organizations, but what are effective ways to help maximize what this application has to offer? Check out this IDC survey and learn how utilizing capacity management while moving to the cloud can help optimize your IT infrastructure to better meet business needs. Posted: 20 Dec 2011 \| Published: 01 Nov 2011 TOPICS: Application Hosting \| Applications Management Services \| Capacity Planning \| Cloud Computing \| Cloud Management \| Management Service Providers \| Performance Testing \| Virtual Desktop Infrastructure

IBM Service Management: Driving growth for Managed ICT Service Providers sponsored by IBM WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services. Posted: 03 Oct 2011 \| Published: 03 Oct 2011 TOPICS: Business IT Alignment \| Business Management \| Cloud Management \| IT Service Management \| IT Services \| Management Service Providers

The Kaseya IT Automation Framework sponsored by Kaseya International Limited WHITE PAPER: Access this exclusive resource to discover a powerful, web-based, systems management platform that can reduce complexity and increase the productivity of IT pros and MSPs (Managed Service Providers). Read on to learn more about the many features and benefits of this integrated Web-based platform. Posted: 23 Aug 2011 \| Published: 23 Aug 2011 TOPICS: Green Data Center \| Managed Security Services \| Management Service Providers \| Network Management \| Software Upgrades \| Systems Management \| Systems Management Services

Convincing Your Customers: Selling the Managed Services Delivery Model sponsored by Kaseya International Limited WHITE PAPER: This resource outlines 5 essential best practices that MSPs can follow to sell their customers on a better way of delivering IT services. These helpful tips can help you increase sales and profitability. Posted: 16 Aug 2011 \| Published: 16 Aug 2011 TOPICS: Data Center Management \| IT Management \| IT Management Services \| ITIL \| Management Service Providers \| Server Management \| Systems Maintenance \| Systems Management

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MANAGEMENT SERVICE PROVIDERS DEFINITION (continued): … pay its own administrators. Since almost all such systems today can be managed remotely using an interactive Web page as the user interface, the idea is that an administrator could just as easily be someone at an MSP as at your own company. The MSP can be viewed as similar to an application service provider (ASP), a company that provides one or more computer applications that can be used by other companies using an online interface such as a page at the ASP's Web site. An ASP tends to become an MSP to the extent that it combines its application offering with additional service offerings. Another …
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