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Nov 24, 2009

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Management Service Providers
ALSO CALLED: Managed Service Providers, Management Services, MSP, Systems Management Service Providers DEFINITION: Hardware as a Service (HaaS), in a managed services context, is a procurement process similar to licensing. Generally speaking, a managed service provider (MSP) remotely monitors and administers hardware on a client's site on a subscription basis. Because not all hardware lends itself to this model, some MSPs provide on-site hardware for clients and build its cost into their fees. However, this arrangement … Definition continues below.
Management Service Providers White Papers (View All Report Types)
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Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed Services Provider sponsored by AT&T Corp EGUIDE: The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues. Posted: 02 Nov 2009 \| Published: 02 Nov 2009 TOPICS: Managed Security Services \| Managed Security Services Providers \| Outsourcing \| Secure Content Management Services \| Security \| Security Management

What Every Managed Service Provider Should Know About Cloud Storage sponsored by Iron Mountain Digital WHITE PAPER: Cloud storage presents Managed Service Providers an exciting opportunity to help customers accommodate data growth, but can raise doubts about security, privacy, and compliance. As THINKStrategies notes, choosing the right cloud storage partner is essential to maintaining customers’ trust. Posted: 18 Nov 2009 \| Published: 18 Nov 2009 TOPICS: Cloud Computing \| Data Management \| Data Recovery \| Data Security \| Data Stewardship \| Data Storage \| Storage Management \| Storage Standards

Become a Service Provider CEO. Transform the World. Play Cisco myPlanNet. sponsored by Cisco Systems, Inc. PRODUCT DEMO: Cisco myPlanNet 1.0 is a simulation game that puts you into the shoes of a service provider CEO. You manage your business as it evolves from the stone age of dial-up, through the broadband and mobile connected eras, and into the dawning of the medianet age. Play now. Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: CEOs \| Mobile IP \| Network Architectures \| Network Configuration Management \| Network Design \| Network Management \| Network Managers \| Networking \| Telecommunications Service Providers

Wireless Broadband Solutions -- The Right Technology for Service Providers sponsored by Motorola, Inc. WEBCAST: In this webinar, Ray Savage presents Motorola wireless broadband solutions designed especially for service providers. Specifically, Ray covers Motorola's Point to Multi-Point (PMP) solutions. These solutions will be compared with competing, unsynchronized technologies. Watch this webinar to learn more. Posted: 21 Aug 2009 \| Premiered: 21 Aug 2009 TOPICS: Broadband Telecommunications Services \| Broadband Wireless Networks \| Broadband Wireless Services \| Wireless Broadband Routers \| Wireless Infrared Communications \| Wireless Infrastructure \| Wireless Networks \| Wireless Service Providers \| Wireless Systems \| Wireless WAN \| Wireless WAN Hardware

Selecting a SAP Managed Hosting Provider: Trends and Myths sponsored by Freudenberg IT PODCAST: Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. Posted: 16 Jun 2009 \| Premiered: 16 Jun 2009 TOPICS: Application Infrastructure Providers \| Application Outsourcing \| Data Centers \| Economic Environment \| Hosting Services \| IT Infrastructure \| Market Trends \| Request for Proposals \| SAP (Product) \| SLA \| SLA Management Services

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution sponsored by Microsoft CASE STUDY: After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. Posted: 25 Aug 2009 \| Published: 25 Aug 2009 TOPICS: Automotive Industry \| Call Center Management \| Call Center Software \| CRM \| CRM Software \| Customer Data Management \| Customer Support Software \| IT Departments \| IT Service Centers \| Productivity

Presentation Transcript: Best Practices in Selecting a SAP Managed Hosting Provider sponsored by Freudenberg IT PRESENTATION TRANSCRIPT: In this presentation transcript, Michael Dortch, Founder and Lead Analyst of DortchOnIT.com, explains what to look for in an SAP managed hosting provider including how to determine your organization's requirements and how to evaluate potential providers. Posted: 16 Jun 2009 \| Published: 16 Jun 2009 TOPICS: Application Life-Cycle Management \| Application Outsourcing \| Applications Management \| Hosting Services \| Infrastructure Management \| SAP (Product)

Solutions Provider Improves Productivity with Flexible Implementation Methodology sponsored by Microsoft CASE STUDY: Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... Posted: 25 Aug 2009 \| Published: 25 Aug 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| ERP \| Productivity \| Project Management

Evaluating the Advantages and Pitfalls of SAP Managed Hosting sponsored by Freudenberg IT WEBCAST: In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. Posted: 16 Jun 2009 \| Premiered: 16 Jun 2009 TOPICS: Application Infrastructure Providers \| Application Outsourcing \| Data Centers \| Hosting Services \| IT Infrastructure \| IT Services \| SAP (Product) \| SLA \| SLA Management Services \| Systems Management Services

FACTS® PPO™ sponsored by Ebix Health, Inc. PRODUCT LITERATURE: FACTS® PPO™ is a fully automated provider network processing module, this system provides you with a fully integrated database for providers (both practitioners and facilities). Posted: 02 Apr 2008 \| Published: 02 Apr 2008 TOPICS: Contract Management \| Health Care Applications Software \| Health Care Industry \| Insurance Applications Software \| Insurance Industry \| Network Processing \| POS

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns sponsored by Five9 CASE STUDY: Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| CRM \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Satisfaction

Managing Operator Networks as an Outsourcing Service sponsored by Alcatel-Lucent EGUIDE: Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more. Posted: 13 Nov 2009 \| Published: 13 Nov 2009 TOPICS: IT Service Management \| IT Services \| Network Management \| Network Operations Centers \| Network Service Providers \| Outsourcing \| Telecom Provisioning \| Telecom Spending \| Telecommunications Networks \| Telecommunications Services

Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs sponsored by Intel Technology Provider CASE STUDY: Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge. Posted: 15 Oct 2009 \| Published: 15 Oct 2009 TOPICS: Desktop Applications Management \| Desktop Computer Support \| IT Management \| IT Managers \| IT Service Management \| IT Services

What Do Application Developers Want? sponsored by Alcatel-Lucent PODCAST: Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. However, energizing such an ecosystem takes careful planning. This podcast examines application developers' needs and how network providers can improve their relationships with developers. Posted: 02 Oct 2009 \| Premiered: 02 Oct 2009 TOPICS: Application Service Providers \| Applications Management \| Network Management \| Network Managers \| Networking \| Telecom Provisioning \| Telecommunications Networks \| Telecommunications Service Providers

Proving Success with XOJET: How Freudenberg IT (FIT) SAP Hosting Service Reduced Costs sponsored by Freudenberg IT CASE STUDY: In this success story you will read how by hosting its SAP enterprise resource planning (ERP) financial modules with FIT, XOJET is saving the expense of a dedicated SAP staff and IT infrastructure. Read on to learn how you company can take advantage of the same benefits as XOJET did by choosing FIT to maintain your SAP infrastructure. Posted: 16 Jun 2009 \| Published: 16 Jun 2009 TOPICS: Application Hosting \| Application Infrastructure Providers \| Application Life-Cycle Management \| Application Service Providers \| Applications Management Services \| Business Intelligence \| Disaster Recovery \| ERP \| Infrastructure Management \| IT Infrastructure \| SAP (Product)

Enabling the Profitable Evolution of Mobile Transport to All-IP sponsored by Alcatel-Lucent WHITE PAPER: As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. Posted: 09 Jun 2009 \| Published: 09 Jun 2009 TOPICS: Mobile IP \| Streaming Media Services \| Streaming Video Software \| Telecom Spending \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Standards \| Telecommunications Systems \| Wireless Systems

eBook: Managed SAP Hosting - Determining If It's Right For Your Business sponsored by Freudenberg IT EBOOK: In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. Posted: 30 Jun 2009 \| Published: 30 Jun 2009 TOPICS: Cloud Computing \| Host Management \| SaaS ERP \| SAP (Product) \| SLA \| Software as a Service

Driving Revenue and Increasing Value with Application Performance Management sponsored by Blue Coat EBOOK: As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers. Posted: 26 Jun 2009 \| Published: 26 Jun 2009 TOPICS: Application Life-Cycle Management \| Applications Management \| Network Appliances \| Network Management \| Web 2.0 \| Web Application Security \| Web Applications Management

Using SLAs to Gain a Competitive Advantage sponsored by Blue Coat ANALYST REPORT: This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. Posted: 26 Jun 2009 \| Published: 26 Jun 2009 TOPICS: Application Performance Management \| Application Performance Management Software \| Applications Management \| Managed Security Services \| Security Management \| SLA

Leaner and Greener Because of Intel® Core™2 Processors with vPro™ Technology sponsored by Intel Technology Provider CASE STUDY: Recently, the University of Plymouth, located in the U.K., completed a refresh of their 4,800 desktop PCs, upgrading the systems to PCs with Intel® Core™2 processors with vPro™ technology in order to offer students the latest in IT services. The following paper provides an ROI analysis of this PC deployment. Posted: 15 Oct 2009 \| Published: 15 Oct 2009 TOPICS: Computer Hardware \| Green Data Center \| Power Consumption Monitoring \| ROI \| TCO \| University Programs

Catalyst Telecom and Avaya Solutions Guide sponsored by Catalyst Telecom EBOOK: Whatever challenges your business is facing, we've got a solution for that. When you partner with the leader in business communications solutions, you get more than just products. Read this eBook to learn the many benefits of employing Catalyst Telecom services and solutions. Posted: 30 Oct 2009 \| Published: 30 Oct 2009 TOPICS: Business Communications \| Business Performance Management \| Business Service Providers \| Communications Systems \| Financial Management \| Financial Service Providers \| IP Telephony \| Networking \| SIP \| Unified Messaging

Solution Brief: Building MPLS+ Managed Services sponsored by Blue Coat PRODUCT LITERATURE: Read this paper to read about the breadth of technologies Blue Coat offers in a single platform that enable service providers to differentiate their MLPS solution. Posted: 26 Jun 2009 \| Published: 26 Jun 2009 TOPICS: Application Security \| Cloud Computing \| Data Center Consolidation \| Data Center Management \| Green Data Center \| MPLS \| Software as a Service

Managed Services Delivery: From Packets to Applications sponsored by Blue Coat ANALYST REPORT: Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis. Posted: 26 Jun 2009 \| Published: 26 Jun 2009 TOPICS: Application Deployment \| Application Performance Management \| Content Delivery \| Enterprise Systems \| Network Management \| Network Performance \| WAN

Chapter 1: Cloud Risks and Rewards - CIO Strategies for the Cloud sponsored by SearchCIO.com EBOOK: Some pundits foresee a future in which all data center computing is done in the "cloud," but that future is a long way off. Most organizations have just begun to venture into the cloud. Many others remain skeptical because of security and quality-of-service concerns. Read this ebook to learn what CIOs can to do now to prep their own environments. Posted: 29 Sep 2009 \| Published: 29 Sep 2009 TOPICS: CIOs \| Cloud Computing \| Data Center Management \| Data Centers \| Data Governance \| Data Security \| Hybrid clouds \| Private cloud computing \| Public cloud computing \| Software as a Service

Reducing Compliance Risk in the Cloud sponsored by VeriSign, Inc VIDEO: When you outsource cloud computing, you are putting your data in the hands of a third party. In this video, Rena Mears of Deloitte & Touche LLP reviews how cloud computing is effecting data classification and security. She answers some of the toughest questions about service provider agreements, compliance, and what’s next for data management. Posted: 29 Sep 2009 \| Premiered: 29 Sep 2009 TOPICS: Cloud Computing \| Compliance Best Practices \| Data Classification \| Data Security \| Risk Management \| Security \| Security Management \| Security Threats

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MANAGEMENT SERVICE PROVIDERS DEFINITION (continued): … Hardware as a Service (HaaS), in a managed services context, is a procurement process similar to licensing. Generally speaking, a managed service provider (MSP) remotely monitors and administers hardware on a client's site on a subscription basis. Because not all hardware lends itself to this model, some MSPs provide on-site hardware for clients and build its cost into their fees. However, this arrangement puts financial strain on the MSP. The HaaS model, in which the vendor allows customers to license the hardware directly, was developed to alleviate that financial strain. See also Hardware as a Service (in grid computing)
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