Management Service Providers White Papers

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Nov 8, 2009

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Management Service Providers
ALSO CALLED: Managed Service Providers, Management Services, MSP, and Systems Management Service Providers DEFINITION: Hardware as a Service (HaaS), in a managed services context, is a procurement process similar to licensing. Generally speaking, a managed service provider (MSP) remotely monitors and administers hardware on a client's site on a subscription basis. Because not all hardware lends itself to this model, some MSPs provide on-site hardware for clients and build its cost into their fees. However, this arrangement … Definition continues below.
Management Service Providers White Papers (View All Report Types)
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Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed Services Provider sponsored by AT&T Corp EGUIDE: The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues. Posted: 02 Nov 2009 \| Published: 02 Nov 2009 TOPICS: Managed Security Services \| Managed Security Services Providers \| Outsourcing \| Secure Content Management Services \| Security \| Security Management

A Business in the Clouds: How ISVs, Service Providers, and Service Centered Businesses Can Build a Successful SaaS Applications Offering sponsored by LongJump WHITE PAPER: This paper explores the overlooked aspects of SaaS application delivery including the creation of applications, release management, service deployment, internationalization, tenant management and partner support. This paper will also examine the crucial role multi-tenancy has in rolling out SaaS solutions and advocate for a platform-based strategy. Posted: 19 Oct 2009 \| Published: 19 Oct 2009 TOPICS: Application Development \| Application Life-Cycle Management \| Cloud Computing \| ISVs \| Multi-Tenant Units \| Platform as a service \| SaaS ERP \| Software as a Service \| Software Development Life-Cycles \| Software Development Tools

Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management sponsored by Nimsoft, Inc. WHITE PAPER: For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: Cloud Computing \| IT Service Management \| Network Management \| Network Monitoring \| Network Service Providers \| Service Level Management \| SLA \| SLA Management Services

Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract sponsored by AT&T Corp EGUIDE: In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA. Posted: 02 Nov 2009 \| Published: 02 Nov 2009 TOPICS: Managed Security Services \| Outsourcing \| Security \| Security Management \| SLA \| SLA Management Services

Evaluating the Advantages and Pitfalls of SAP Managed Hosting sponsored by Freudenberg IT WEBCAST: In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. Posted: 16 Jun 2009 \| Premiered: 16 Jun 2009 TOPICS: Application Infrastructure Providers \| Application Outsourcing \| Data Centers \| Hosting Services \| IT Infrastructure \| IT Services \| SAP (Product) \| SLA \| SLA Management Services \| Systems Management Services

Proving Success with XOJET: How Freudenberg IT (FIT) SAP Hosting Service Reduced Costs sponsored by Freudenberg IT CASE STUDY: In this success story you will read how by hosting its SAP enterprise resource planning (ERP) financial modules with FIT, XOJET is saving the expense of a dedicated SAP staff and IT infrastructure. Read on to learn how you company can take advantage of the same benefits as XOJET did by choosing FIT to maintain your SAP infrastructure. Posted: 16 Jun 2009 \| Published: 16 Jun 2009 TOPICS: Application Hosting \| Application Infrastructure Providers \| Application Life-Cycle Management \| Application Service Providers \| Applications Management Services \| Business Intelligence \| Disaster Recovery \| ERP \| Infrastructure Management \| IT Infrastructure \| SAP (Product)

Finding Value in Services: A Navigational Guide sponsored by Alcatel-Lucent ANALYST REPORT: Nine out of ten communications-intensive organizations are seeking outside help in building mobility-enriched, IP-centric environments. Most organizations are currently seeking assistance for transactional functions, but a far wider service continuum is actually available. Read this analyst report to learn more. Posted: 08 Jul 2009 \| Published: 08 Jul 2009 TOPICS: IP \| IP Networks \| IP Services \| IT Infrastructure \| IT Management Services \| IT Services \| Network Infrastructure \| Network Management Services \| Networking \| Systems Management Services

Getting Started with Master Data Management sponsored by DataFlux Corporation WHITE PAPER: This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management. Posted: 05 Jan 2009 \| Published: 05 Jan 2009 TOPICS: Customer Data Management \| Data Integration \| Data Management \| Data Synchronization \| Manufacturing \| Master Data Management \| Sales \| Storage Management \| Storage Management Services \| Storage Systems

Data Migration for Project Leaders sponsored by DataFlux Corporation WHITE PAPER: This guidebook provides the answers with a series of detailed sections including essential activities such as planning, forecasting, risk management, team selection, communication and collaboration. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: Data Management \| Data Migration \| Data Quality \| Database Management \| Database Performance Management \| Databases \| Enterprise Content Management \| Enterprise Resource Management \| ERP \| Risk Assessment \| Risk Management

Commodity Coding: Code It or Buy (Too Much of) It sponsored by DataFlux Corporation WHITE PAPER: This paper will present you with all the information needed to make an educated decision on whether to commodity coding is right for your organization and it will help with choosing the commodity coding that fits your company. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: Business Process Management \| Business Process Outsourcing \| Data Governance \| Data Management \| Data Quality \| Database Management \| Inventory Management \| Risk Assessment \| Risk Management

A Guide to the Value of Reliable Data in Retail Banking sponsored by DataFlux Corporation WHITE PAPER: Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: Banking Industry \| Business Process Management \| Customer Data Management \| Data Governance \| Data Management \| Data Quality \| Marketing \| Retail Banking Services \| Risk Assessment \| Risk Management \| Sales \| Sales and Marketing Software

A Guide to the Value of Reliable Data in Insurance sponsored by DataFlux Corporation WHITE PAPER: Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: Business Process Management \| Business Process Outsourcing \| Data Governance \| Data Management \| Data Quality \| ETL (Software) \| Insurance Industry \| Master Data Management \| Risk Assessment \| Risk Management

Agosto Takes Managed Services to a New Level with Google Apps sponsored by Google Apps Authorized Reseller Program CASE STUDY: Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations. Posted: 15 Oct 2009 \| Published: 15 Oct 2009 TOPICS: Business IT Alignment \| Data Management \| Email Management \| Email Management Services \| File Server Software \| File Transfer Protocols \| Google App Engine \| IT Service Management

Bitpipe Research Guide: Storage sponsored by Bitpipe RESOURCE CENTER: Storage challenges for IT professionals are particularly complex in today's environment of rapid obsolescence of storage hardware and digital media. Posted: 30 Nov 2006 \| Published: 30 Nov 2006 TOPICS: Storage Architectures \| Storage Best Practices \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Management Services \| Storage Management Software \| Storage Security \| Storage Service Providers \| Storage Spending \| Storage Systems

Bitpipe Research Guide: Network Design and Management sponsored by Bitpipe RESOURCE CENTER: This research guide will help you select the best Network Design and Management solution for your company. It provides Network Design and Management information on Network Design and Management products. Posted: 20 Nov 2006 \| Published: 20 Nov 2006 TOPICS: IP Networks \| LAN \| Network Architectures \| Network Best Practices \| Network Convergence \| Network Design \| Network Infrastructure \| Network Management \| Network Management Services \| Network Management Software \| Network Protocols \| Network Security \| Network Service Providers \| Network Testing \| Networking Hardware \| NGN \| VPN \| WAN \| Wireless Networks

N-central 6.7 sponsored by N-able Technologies TRIAL SOFTWARE: N-central FREE for one year. Add the #1-rated Network and Systems Management Software to your business for FREE. No charge. No strings. No worries. N-able Technologies is offering you a free one-year subscription to our #1-rated N-central network and systems management software. Posted: 24 Aug 2009 \| Published: 24 Aug 2009 TOPICS: IT Governance \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Systems \| ITIL \| Server Management \| Server Software \| System i \| Systems Management \| Systems Management Services \| Systems Management Software \| Systems Operations \| Systems Software \| VARs

Managed VoIP: More Cost Effective Than You Think sponsored by Orange Business Services WHITE PAPER: Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice. Posted: 21 Jul 2009 \| Published: 21 Jul 2009 TOPICS: IP Networks \| IP Phones \| IP Telephony \| IP VPN \| Network Management Services \| VoIP \| VPN \| VPN Service Providers \| VPN Services

Innovative Tactics to Improve Your Channel Business sponsored by Dell, Inc. VIRTUAL SEMINAR: Attend our free virtual trade show "Innovative tactics to improve your Channel business," with your partners at Dell, Microsoft, and Intel — along with technology and Channel industry experts Zeus Kerravala and Heather Clancy. Posted: 08 Sep 2009 \| Published: 08 Sep 2009 TOPICS: ISVs \| Laptop Computers \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Microsoft Office \| Mobile Device Management \| OEMs \| Partnerships \| Remote Network Management \| Sales Channels \| VARs \| Windows

Selecting a SAP Managed Hosting Provider: Trends and Myths sponsored by Freudenberg IT PODCAST: Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. Posted: 16 Jun 2009 \| Premiered: 16 Jun 2009 TOPICS: Application Infrastructure Providers \| Application Outsourcing \| Data Centers \| Economic Environment \| Hosting Services \| IT Infrastructure \| Market Trends \| Request for Proposals \| SAP (Product) \| SLA \| SLA Management Services

Creating an Integrated e-Business Solution in Hosting SAP with Freudenberg IT (FIT) sponsored by Freudenberg IT WHITE PAPER: Read this paper to learn how Freudenberg IT (FIT) provides everything you need for a complete integrated e-business solution. FIT provides the applications infrastructure and technical day-to-day applications support; the required care to better ensure that your SAP environment is always there and is always performing optimally. Posted: 16 Jun 2009 \| Published: 16 Jun 2009 TOPICS: Application Infrastructure Providers \| Application Life-Cycle Management \| Applications Management \| ERP \| ERP Software \| Hosting Services \| SAP (Product) \| Systems Management Services

Email Archiving Purchasing Considerations sponsored by Iron Mountain Digital EGUIDE: This E-Guide will highlight the archiving options that prove to be beneficial to storage pros today, as well as the best practices to be put to use when implementing email and file archiving products. Posted: 17 Sep 2009 \| Published: 17 Sep 2009 TOPICS: Cloud Computing \| Email \| Email Archiving \| Email Filtering \| Email Management \| Email Management Services \| Email Security \| Email Security Services \| Storage Architectures \| Storage Service Providers

actiTIME 2.0 - Time-Tracking Software sponsored by Actimind, Inc. SOFTWARE DEMO: actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data. Posted: 30 Sep 2009 \| Published: 30 Sep 2009 TOPICS: Accounting \| Business Process Management \| Corporations \| Management Service Providers \| Performance Testing \| Reporting Software \| Server Software \| Time Management

Tiens Group: growing and cutting costs with a single, integrated, secure, and cost effective global network sponsored by Orange Business Services CASE STUDY: Read this quick case study to see how Tiens Group - a Chinese enterprise that does business internationally - was able to build a single network that handles all of their communications needs all over the globe and allows them greater growth potential while simultaneously reducing overheads. Posted: 06 Apr 2009 \| Published: 06 Apr 2009 TOPICS: Network Design \| Network Management \| Network Management Services \| Network Provisioning \| Networking \| Telecom Provisioning \| Telecommunications Networks \| VPN \| VPN Service Providers \| VPN Services

Reducing Compliance Risk in the Cloud sponsored by VeriSign, Inc VIDEO: When you outsource cloud computing, you are putting your data in the hands of a third party. In this video, Rena Mears of Deloitte & Touche LLP reviews how cloud computing is effecting data classification and security. She answers some of the toughest questions about service provider agreements, compliance, and what’s next for data management. Posted: 29 Sep 2009 \| Premiered: 29 Sep 2009 TOPICS: Cloud Computing \| Compliance Best Practices \| Data Classification \| Data Security \| Risk Management \| Security \| Security Management \| Security Threats

McAfee Total Protection Service--30-Day Free Evaluation sponsored by McAfee, Inc. PRODUCT DEMO: Systems--Secure every server, laptop, desktop, and device. Do you need automatic protection for your small business systems but want to offload the monitoring and updating work? Register today for a free 30-day evaluation of McAfee Total Protection Service. Posted: 02 Sep 2009 \| Published: 02 Sep 2009 TOPICS: IT Management Services \| Managed Security Services \| Managed Security Services Providers \| Network Security \| Outsourcing \| Security \| Security Management \| Security Spending

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MANAGEMENT SERVICE PROVIDERS DEFINITION (continued): … Hardware as a Service (HaaS), in a managed services context, is a procurement process similar to licensing. Generally speaking, a managed service provider (MSP) remotely monitors and administers hardware on a client's site on a subscription basis. Because not all hardware lends itself to this model, some MSPs provide on-site hardware for clients and build its cost into their fees. However, this arrangement puts financial strain on the MSP. The HaaS model, in which the vendor allows customers to license the hardware directly, was developed to alleviate that financial strain. See also Hardware as a Service (in grid computing)
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