Field Service Automation

WHITE PAPER: A key element and requirement for optimization is the ability to manage field resources.

Posted: 28 Feb 2008 | Published: 01 Jan 2005

WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.

Posted: 19 May 2008 | Published: 26 Nov 2007

WHITE PAPER: This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.

Posted: 19 Feb 2010 | Published: 01 Jul 2009

WHITE PAPER: In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.

Posted: 03 Apr 2013 | Published: 25 Aug 2012

WHITE PAPER: Research suggests that 67% of customer interactions were conducted online vs. offline in 2011 – and with the advent of Web 2.0, this percentage is projected to increase. But traditional sales best practices are ineffective in this Web-savvy environment. Read on to learn how to enhance your sales tactics in today's digitally driven world.

Posted: 16 Oct 2012 | Published: 01 Oct 2011

WHITE PAPER: In this resource, financial services organizations will learn how they can use five key actions to develop a successful information strategy in order to improve processes, boost productivity, enhance decision-making, and more.

Posted: 01 May 2013 | Published: 31 Dec 2012

WHITE PAPER: This white paper demonstrates how enterprise asset management can help improve clinical outcomes while lowering the cost of care and ensuring compliance. View now to learn how health IT leaders can more easily manage the increasingly sophisticated assortment of devices, tools and technologies that make high-quality health care possible.

Posted: 24 Apr 2013 | Published: 24 Apr 2013

WHITE PAPER: This resource describes how your organization can cut costs, support innovation and facilitate business growth by investing in the right finance and accounting (F&A) business process outsourcing (BPO) partnership.

Posted: 27 Mar 2013 | Published: 31 Dec 2011

WHITE PAPER: Without high levels of automation, virtual machines and cloud services will quickly grow out of control. An evolved approach to automation erases the barriers between people, process and technology and drives more efficiency into the business.

Posted: 20 Nov 2012 | Published: 20 Nov 2012

WHITE PAPER: "Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business."

Posted: 20 Nov 2012 | Published: 20 Nov 2012