Field Service Automation

WEBCAST: As many organisations attempt to streamline their business processes, many are turning to capture in various areas of their business.This webcast explores the benefits of mobile capture as the final step in your capture strategy. Continue on for six reasons why you need a mobile capture strategy.

Posted: 06 Mar 2013 | Premiered: Dec 31, 2012

RESEARCH CONTENT: A strategic mobile deployment plan is at the heart of a successful field service organization.  Read this report from the Aberdeen Group to learn the secrets to success from companies that achieved excellence in day-to-day execution, strategic planning, and workforce management.

Posted: 20 Mar 2013 | Published: 31 Jul 2012

CASE STUDY: This brief case study illustrates how Rheem Australia, a water heater technology and manufacturing company, selected a third-party mobile technology to replace their outdated radio network and deliver a mobile strategy to enable field technicians to process SAP transactions from mobile devices anywhere, at any time.

Posted: 07 May 2013 | Published: 07 May 2013

WHITE PAPER: This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.

Posted: 19 Feb 2010 | Published: 01 Jul 2009

WHITE PAPER: A key element and requirement for optimization is the ability to manage field resources.

Posted: 28 Feb 2008 | Published: 01 Jan 2005

CASE STUDY: Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.

Posted: 25 Feb 2009 | Published: 25 Feb 2009

WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.

Posted: 19 May 2008 | Published: 26 Nov 2007

WHITE PAPER: This white paper demonstrates how enterprise asset management can help improve clinical outcomes while lowering the cost of care and ensuring compliance. View now to learn how health IT leaders can more easily manage the increasingly sophisticated assortment of devices, tools and technologies that make high-quality health care possible.

Posted: 24 Apr 2013 | Published: 24 Apr 2013

VIDEO: This brief video explains how the right application performance management platform provides visibility into SAP performance from the perspective of the end-user, allowing you to more easily identify and remediate problems in your SAP environment.

Posted: 06 May 2013 | Premiered: 02 Jul 2012

WHITE PAPER: There are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future.

Posted: 08 May 2013 | Published: 08 May 2013