Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.
This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success.
The following white paper intends to provide readers with an in-depth, yet practical guide looking at a new engagement practice attained from the disciplines of enterprise architecture, business process management and information management that provides deep insights into the complexity of modern day organizations.
This report explores how sales organizations can leverage analytics to determine where to target their sales efforts; to capture and report on selling activities; and more. Read on to learn 5 best practices for strengthening your enterprise's sales analytics initiative to ensure its success.
This IDC MarketScape report evaluates the ten most highly-rated choices for business process (BP) platforms, based on extensive demos. Additionally, discover a group of leaders that IDC considers disruptive innovators. Read on to find a guide that will help you asses the best BP platform for your business needs.
sponsored by Silverpop Systems Inc. an IBM Company
Access this informative white paper to evaluate your own digital marketing strategy and determine your key areas for improvement, while setting the stage for major upgrades to your program.
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