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Field Service Automation

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Field Service Automation Reports
Overcoming CIO Challenges in Global Mobility Management
sponsored by BlackBerry
WHITE PAPER: This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.
Posted: 19 Feb 2010 | Published: 01 Jul 2009


Network Optimization: Achieving Success and Profitability in Field Service
sponsored by SERVICEPower
WHITE PAPER: A key element and requirement for optimization is the ability to manage field resources.
Posted: 28 Feb 2008 | Published: 01 Jan 2005


Mobile Field Service: Better Collaboration with the Back Office
sponsored by Epicor Software Corporation
WHITE PAPER: This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success.
Posted: 05 Nov 2013 | Published: 31 Jul 2013

Epicor Software Corporation

Six Steps for Successfully Buying Customer and Service Management Software
sponsored by High 5 Software
WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
Posted: 19 May 2008 | Published: 26 Nov 2007

High 5 Software

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones
sponsored by BlackBerry
CASE STUDY: Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.
Posted: 25 Feb 2009 | Published: 25 Feb 2009


5 Ways to Make Service Frictionless for Today's Customers
sponsored by
EBOOK: This e-book will cover 5 ways to make service frictionless for your customers, including delivering consistent customer engagement on every channel; empowering customers with self-service and mobile options; and 3 more.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Gartner Report: New CIO Responsibilities in a Digital Business World
sponsored by Mendix
ANALYST REPORT: This Gartner report divulges findings from the latest research on how CIOs are staking out their digital leadership roles, for which one size doesn't fit all. Read on to learn experts' recommendations for clarifying CIOs' new set of responsibilities for the modern era of IT.
Posted: 30 Jul 2015 | Published: 28 May 2015


How Business Rule Automation Helps Insurers Deal with Digital Disruption
sponsored by Progress
WHITE PAPER: This white paper explains how business rules automation through a Business Rules Management System (BRMS) helps remove the IT bottleneck to agility.
Posted: 08 Jul 2015 | Published: 31 May 2014


How Analytics Transforms Sales Performance
sponsored by
WEBCAST: This webcast features two leading organizations in their process of leveraging cloud analytics. Watch and learn what it can do for sales in terms of finding new opportunities, growing revenue and more.
Posted: 11 Jun 2015 | Premiered: Dec 17, 2014

How to Design an IBM BPM Solution
sponsored by IBM
WHITE PAPER: This white paper goes into significant depth about designing a business process management (BPM) system that fits your organization. Included in this guide are several important aspects you should consider when starting your project.
Posted: 10 Sep 2015 | Published: 19 Feb 2015

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