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Field Service Automation

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Field Service Automation Reports
 
Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones
sponsored by BlackBerry
CASE STUDY: Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.
Posted: 25 Feb 2009 | Published: 25 Feb 2009

BlackBerry

Network Optimization: Achieving Success and Profitability in Field Service
sponsored by SERVICEPower
WHITE PAPER: A key element and requirement for optimization is the ability to manage field resources.
Posted: 28 Feb 2008 | Published: 01 Jan 2005

SERVICEPower

Six Steps for Successfully Buying Customer and Service Management Software
sponsored by High 5 Software
WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
Posted: 19 May 2008 | Published: 26 Nov 2007

High 5 Software

Mobile Field Service: Better Collaboration with the Back Office
sponsored by Epicor Software Corporation
WHITE PAPER: This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success.
Posted: 05 Nov 2013 | Published: 31 Jul 2013

Epicor Software Corporation

Overcoming CIO Challenges in Global Mobility Management
sponsored by BlackBerry
WHITE PAPER: This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.
Posted: 19 Feb 2010 | Published: 01 Jul 2009

BlackBerry

Behavior- Driven Development and BRMS
sponsored by Red Hat
WHITE PAPER: Inside this white paper, learn how to deliver the right product to the market faster with business rules management and behavior-driven development (BDD).
Posted: 02 Oct 2014 | Published: 31 Jul 2013

Red Hat

How to facilitate change without the risk-laden program headaches
sponsored by IPL
WHITE PAPER: The following guide intends to help businesses build a case for change that stands up to scrutiny, and will also look at how to roll it out in a way that ensures you deliver lasting benefits.
Posted: 30 Dec 2014 | Published: 30 Dec 2014

IPL

Get Social with Customer Service Interactions
sponsored by Oracle Corporation UK Ltd
RESOURCE: Access the following white paper to uncover the importance of—and how to—jump on the social media bandwagon to improve brand image, increase customer retention, sales, and more.
Posted: 08 Dec 2014 | Published: 31 Dec 2013

Oracle Corporation UK Ltd

5 Survival Tactics to Minimize the Risk of Audit Fines
sponsored by Avalara
WHITE PAPER: Eliminate the confusion surrounding tax-free sales by reading this resource which exposes the 5 survival tactics to make sure you're minimizing the risk of audit fines and penalties.
Posted: 15 Jan 2015 | Published: 31 Dec 2014

Avalara

3 Funnel Points for Successful Lead Management
sponsored by Harte Hanks
WHITE PAPER: Access this whitepaper to discover the 3 main funnel points for a successful sales strategy. Read on to find out how to calculate your campaign for success, and how to measure your call center metrics appropriately.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

Harte Hanks
 
 
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