This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success.
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.
This e-book will cover 5 ways to make service frictionless for your customers, including delivering consistent customer engagement on every channel; empowering customers with self-service and mobile options; and 3 more.
This Gartner report divulges findings from the latest research on how CIOs are staking out their digital leadership roles, for which one size doesn't fit all. Read on to learn experts' recommendations for clarifying CIOs' new set of responsibilities for the modern era of IT.
This webcast features two leading organizations in their process of leveraging cloud analytics. Watch and learn what it can do for sales in terms of finding new opportunities, growing revenue and more.
This white paper goes into significant depth about designing a business process management (BPM) system that fits your organization. Included in this guide are several important aspects you should consider when starting your project.
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