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Customer Churning

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Customer Churning White Papers (View All Report Types)
A Digital Upgrade Hits the Campus
sponsored by Unit4
WHITE PAPER: This detailed white paper discusses an enterprise software system that replaces legacy student information systems and provides solutions for meeting institutional growth aspirations. Access now to see how this student management system can help you meet your students' expectations and increase your ROI.
Posted: 24 Nov 2015 | Published: 24 Nov 2015


Why Mobile Performance Matters: U.K. Consumer Analytics
sponsored by Akamai
WHITE PAPER: In this white paper, you will identify key web consumer performance insights in the e-commerce and financial services industries. Access this paper now to see the 2 factors causing consumer dissatisfaction, why mobile users are more active than desktops, and more.
Posted: 10 Sep 2015 | Published: 10 Sep 2015


The Value of Smarter Merchandising
sponsored by IBM
WHITE PAPER: This white paper presents a customer-centric strategy that encompasses assortment planning, merchandising execution, customer and product attribute management, and pricing and promotion strategy. Learn how you can place the customer at the center of this entire process.
Posted: 16 Oct 2015 | Published: 29 Jul 2011


Helping Customers Reach You However They Want
sponsored by IP Solutions
WHITE PAPER: In this informative white paper, learn data-backed insights that describe why enabling omnichannel customer engagement is so important. Also learn about 3 areas to focus on when adding omnichannel.
Posted: 29 Sep 2015 | Published: 29 Sep 2015

IP Solutions

How a National Retailer Evolved Its Chat to Get Shoppers What They Want
sponsored by 24/7 Customer
WHITE PAPER: One national retailer began offering various versions of chat technology to provide service to customers. After several implementations they moved to one system to provide, in-context real time service to customers even during off-peak hours. Discover what system enabled this company to employ best practices when engaging with visitors.
Posted: 11 Nov 2015 | Published: 11 Nov 2015

Mobile Apps: Measure, Focus, Improve
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, learn why the "mobile moment" - that instant when users first determine their love or hatred for your mobile app - dictates the success of your application and ultimately your business. Discover facts backed by Forrester Research that will help you tame the complexities of user experience measurements.
Posted: 01 Oct 2015 | Published: 01 Oct 2015

Hewlett Packard Enterprise

ITIL® Implementation: Where to Begin
sponsored by Global Knowledge
WHITE PAPER: Read this white paper to gain the understanding you need to implement ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.
Posted: 16 Oct 2015 | Published: 16 Oct 2015

Global Knowledge

Embracing Digital Technology to Deliver Better Business Outcomes
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This report invites you to build a business case for your organization's transformation to a digitized customer experience strategy. Uncover methodologies that will initiate a personalized approach to your audience's journey.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Interactive Intelligence, Inc.

5 Tips for Setting Measurable Social Media Goals
sponsored by Sysomos
WHITE PAPER: Access this guide to learn five practical tips for setting social media goals, and why customer engagement benefits - such as awareness, reach and sentiment - are equally as valid as the monetary outcomes of your social efforts.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Visual IVR: Make Self Service Simple and Reduce Your Costs
sponsored by 24/7 Customer
WHITE PAPER: Access this white paper now to discover how visual IVR can simplify your self-service while reducing costs for your organization. Read on to get 6 tips you should know before implementing a large-scale visual IVR project
Posted: 13 Nov 2015 | Published: 13 Nov 2015

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