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Customer Churning

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Customer Churning White Papers (View All Report Types)
 
Strategic Planning Tools for Contact Centers
sponsored by Genesys
WHITE PAPER: This white paper explores how to leverage contact center strategic planning tools to predict performance more accurately and provide comprehensive what-if analysis capabilities. Discover how to get key answers to tough operational questions so that you can react to change faster and with more agility.
Posted: 22 Feb 2017 | Published: 22 Feb 2017

Genesys

Critical Capabilities for E-Commerce Platforms
sponsored by SAP Hybris
WHITE PAPER: 30% of e-commerce sites will integrate technology from more than 15 vendors to deliver a digital experience by 2018. Learn which capabilities are critical for B2C and B2B organizations delivering a personalized customer experience across channels.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

SAP Hybris

Connect Your Data Across Every Team, Vendor, and Touchpoint in Real Time
sponsored by Tealium
WHITE PAPER: Learn about an integrated approach to collecting and managing customer data, and making it available in real time. Learn about benefits that can help you gain a deeper understanding of customer behavior.
Posted: 22 Mar 2017 | Published: 22 Mar 2017

Tealium

Why Your Business Needs a Personalization Strategy
sponsored by Cxense
WHITE PAPER: Return customers are an asset for your company, providing quality, actionable data for you and your marketing department. Learn more about how you can leverage web personalization in your web apps and website design to provide an enticing customer experience that will keep your customers coming back.
Posted: 05 May 2017 | Published: 05 May 2017

Cxense

A Tech Company's Guide to Business Efficiency and Productivity
sponsored by ConnectWise
WHITE PAPER: What if your company could become 20% more efficient just by making a few simple adjustments? What would that mean for your business? In this 5-part guide, learn tips and tricks to help you identify and correct inefficiencies in your business, so you can start earning the profit you deserve.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

ConnectWise

21 Digital E-Commerce Vendors, Rated and Reviewed
sponsored by SAP Hybris
WHITE PAPER: You know by now that customer engagement strategies must evolve, but how can you get started? Decision-making starts with knowing your options. Explore Gartner's rating of 21 digital e-commerce platform ready to tackle mobile and social engagement.
Posted: 08 Jun 2017 | Published: 24 Apr 2017

SAP Hybris

The State of Cloud Analytics 2016
sponsored by INFORMATICA
WHITE PAPER: Now that 2016 is well in the books and we're more than a quarter into 2017, it's a good time to take a look at how cloud is changing the ways in which we work. This research report from the Enterprise Management Associates covers the state of cloud analytics from 2016, the changes and challenges we saw, and how to prepare for the future.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

INFORMATICA

The Business Impact of Artificial Intelligence (AI)
sponsored by [24]7
WHITE PAPER: According to recent Forrester Research, robots will take 24.7 million jobs by 2027, but create 14.9 million new jobs in the same period. No doubt that artificial intelligence (AI) will impact jobs globally more than any other technology in our lifetime – so what should we do about it? Learn how AI will impact your business.
Posted: 25 May 2017 | Published: 25 May 2017

[24]7

6 Keys to Delivering A Quality Customer Experience
sponsored by ConnectWise
WHITE PAPER: There's a major disconnect between how businesses think they're delivering service, and how customer perceive that service. You have several touch points with your customers over the course of your partnership, and this makes up the customer journey. Learn the 6 keys to delivering a quality customer experience.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

ConnectWise

Predict Customer Behavior With the Power of Big Data
sponsored by [24]7
WHITE PAPER: How do you delve down into data to discern customer behavior patterns and discover what content will provide focused and personalized experiences? Explore how to leverage big data and predictive analytics to turn customer data into critical opportunities in order to enhance decision-making and architect a truly unique, positive customer journey.
Posted: 28 Mar 2017 | Published: 28 Mar 2017

[24]7
 
 
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