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Customer Churning

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Customer Churning White Papers (View All Report Types)
 
The Value of Cloud ERP to Your Business
sponsored by NetSuite
WHITE PAPER: Finding the right ERP strategy is critical because it helps perform and improve critical functions like automating core business operations, improving financial compliance, enhancing customer service, and more. Access this buyer's guide to help decide if on-premise ERP is right for your needs or if it's time to consider migrating to the cloud.
Posted: 13 Oct 2016 | Published: 31 Dec 2015

NetSuite

Effective Mobile Customer Engagement Report 2016
sponsored by BoldChat - LogMeIn
WHITE PAPER: 85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

BoldChat - LogMeIn

The Mobile Testing Checklist: A Guide to help Investigate Mobile Testing Solutions and Trigger Structured Discussions and Decisions
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper examines the three-phase process of assessing mobile app testing tools with a user experience mindset. Learn about user experience analysis, weighing the tool's features, and proof of concept (POC) development.
Posted: 24 Jan 2017 | Published: 24 Jan 2017

Hewlett Packard Enterprise

Analyst Report: Contact Centers Must Go Digital
sponsored by Genesys
WHITE PAPER: Preferences for customer service channels are layered, and changing across all ages and demographics. Forrester Research analysts take a look at multi-channel customer use, and identify major gaps in contact center technology and operations.
Posted: 10 Jun 2016 | Published: 03 Apr 2015

Genesys

A Guide to Multi-Channel Support
sponsored by Zendesk
WHITE PAPER: In this white paper, you'll learn about how to best serve your customers on the channels they prefer. Learn how to optimize and benefit from multi-channel support with unified tools and processes, cross-channel communication, and more.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

Zendesk

How Mobility is a Key Link in Your Product Profit Chain
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Mobility has become a critical channel in how businesses interact with customers. For example, in banking, mobility is detrimental for selling products and services along their product profit chain. Learn how you can transform operations and enhance customer relationships with mobile solutions using the banking industry as a use case.
Posted: 03 Feb 2017 | Published: 03 Feb 2017

Hewlett-Packard Enterprise

State of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Customer expectations have risen to all-time highs and show no sign of stopping. Access this white paper to learn about the current state of customer service and how to prepare your business to move forward alongside customer expectations.
Posted: 05 Dec 2016 | Published: 27 May 2016

Microsoft

10 Trends for AD&D Pros To Deliver Customer Service Excellence
sponsored by Genesys
WHITE PAPER: This report summarizes the top 10 customer service trends for 2016 that application development and delivery (AD&D) pros supporting customer service operations must pay attention to in order to deliver customer service excellence.
Posted: 25 Apr 2016 | Published: 25 Apr 2016

Genesys

The Renaissance of ERP: Leveraging a Digital Core for Increased Innovation
sponsored by SAP
WHITE PAPER: This white paper explores how you can boost innovation by upgrading core ERP systems and extending those capabilities in the cloud. Find out how you can improve your company's ability to manage key business processes with a digital ERP strategy and take advantage of evolving opportunities from big data, IoT, mobility and more.
Posted: 17 Oct 2016 | Published: 21 Mar 2016

SAP

Customer Analytics and the Role of Flash
sponsored by IBM
WHITE PAPER: All-flash arrays can deliver extreme performance at very low latency to produce highly scalable data ingest and access. Discover how your enterprise can utilize flash storage to deliver faster, more responsive analysis and a better customer experience.
Posted: 24 Jun 2016 | Published: 30 Apr 2014

IBM
 
 
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