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Customer Churning

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Diabetes WA Adopts New CRM Software to Enhance the Customer Experience
sponsored by NEC
CASE STUDY: Find out how new CRM software helped Diabetes WA consolidate relationship management for participants on the database to provide better customer service.
Posted: 19 Nov 2014 | Published: 31 Dec 2013

NEC

Banks Must Reinvent the Customer Experience to Meet New Demands
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how to give your bank a makeover that will accommodate the most recent customer demands.
Posted: 10 Nov 2014 | Published: 31 Mar 2014

Hewlett-Packard Limited

Global SIP Connect: Manage Better, Communicate Smarter and Save More
sponsored by TATA Communications
VIDEO: This video highlights a solution that is designed to improve your unified communications strategy.
Posted: 06 Nov 2014 | Premiered: 16 Jul 2013

TATA Communications

How Analytics Can Improve the Customer Experience
sponsored by Genesys
WHITE PAPER: Gain insight into today's multi-channel customer environment, including how to analyze customer conversations across both voice and text-based channels.
Posted: 28 Oct 2014 | Published: 28 Oct 2014

Genesys

Banking on Digitization
sponsored by Hewlett-Packard Limited
WHITE PAPER: Check out the following white paper to learn how by leveraging digitization technology, banks can reap significant customer loyalty rewards and drastically reduce the cost of serving digital customers. Read on to learn about the tools and strategies you need to get started.
Posted: 10 Nov 2014 | Published: 10 Nov 2014

Hewlett-Packard Limited

Behavior- Driven Development and BRMS
sponsored by Red Hat
WHITE PAPER: Inside this white paper, learn how to deliver the right product to the market faster with business rules management and behavior-driven development (BDD).
Posted: 02 Oct 2014 | Published: 31 Jul 2013

Red Hat

The Conversational Cloud – Beyond the Hosted Contact Center
sponsored by [24]7 Customer Inc.
WHITE PAPER: Learn how the cloud is helping organizations revamp their contact centers.
Posted: 21 Oct 2014 | Published: 31 Dec 2013

[24]7 Customer Inc.

5 Key Components of Successful B2B Commerce
sponsored by IBM
WHITE PAPER: Uncover the 5 areas a solution must be able to support in order to fuel B2B ecommerce effectiveness.
Posted: 21 Oct 2014 | Published: 31 Jul 2014

IBM

Four reasons to go beyond VMware Horizon with Citrix XenApp and XenDesktop
sponsored by Citrix
WHITE PAPER: Explore this white paper compares how offering a user-centric approach is better for your desktop delivery strategy than mere desktop virtualization. Read on to learn how to take advantage of this user-centric approach in your organization.
Posted: 31 Oct 2014 | Published: 29 Aug 2014

Citrix

Omni Channel Product Recommendations – Maximizing Impact & Customer Engagement
sponsored by IBM
WHITE PAPER: Ensure you know all the best practices for omni-channel recommendations.
Posted: 20 Oct 2014 | Published: 28 Feb 2014

IBM
 
 
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