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Customer Churning

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Customer Churning Reports
 
From Cost Center to Profit Center: The Potential ROI of Zendesk
sponsored by Zendesk
WEBCAST: In this 30 minute webinar, Forrester Senior Analyst, Ian Jacobs, discusses the financial impact of Zendesk, a study conducted by Forrester Consulting that examines the costs and benefits of Zendesk to reveal its ROI over a three year period.
Posted: 19 Apr 2017 | Premiered: Jan 31, 2017

Zendesk

Support Services and Customer Engagement: What's Changing?
sponsored by LogMeIn, Inc.
RESEARCH CONTENT: The traditional support organization focused on break/fix is a thing of the past. The successful support organization of 2017 and beyond is one focused on the overall customer experience. Learn about the current state of support services, including how to strengthen your customer experience and engagement strategy.
Posted: 15 May 2017 | Published: 15 May 2017

LogMeIn, Inc.

Digital Transformation: A conversation with R. “Ray” Wang
sponsored by Microsoft
RESOURCE: The "why" of digital transformation has been well established and its just a matter of time now. It gets murky once we get to the "how" of it. Read this Q&A with author R. Wang session with Wang to learn how to lead your business into the future with a strong step forward.
Posted: 10 May 2017 | Published: 10 May 2017

Microsoft

6 Keys to Delivering A Quality Customer Experience
sponsored by ConnectWise
WHITE PAPER: There's a major disconnect between how businesses think they're delivering service, and how customer perceive that service. You have several touch points with your customers over the course of your partnership, and this makes up the customer journey. Learn the 6 keys to delivering a quality customer experience.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

ConnectWise

MSP Playbook: Management Guidelines
sponsored by Solarwinds MSP
WHITE PAPER: Use this white paper to guide you on how best to prioritize your technician's time, as well as learn how their focus impacts your relationships with your clients. Then, read on to learn how to address any overtime your staff may take, how to best rotate technicians, and more.
Posted: 11 May 2017 | Published: 11 May 2017

Solarwinds MSP

How IoT Will Transform the Retail Industry
sponsored by Aruba Networks
VIDEO: Watch this brief video to learn how retailers can connect data from IoT devices, in-store interactions, mobile apps, and more to create and share insights across departments that boost sales and customer experiences.
Posted: 06 Jun 2017 | Premiered: 27 Feb 2017

Aruba Networks

Using Chatbots, Live Chat, and Messaging To Interact With Customers
sponsored by [24]7
RESEARCH CONTENT: Gone are the days of just email and phone for connecting with customers. Research reveals that chat — including online chat tools and messaging apps — is now the most popular way for consumers to interact with retailers. In this research report, discover how customer service has changed with the adoption of chat channels.
Posted: 12 Apr 2017 | Published: 12 Apr 2017

[24]7

5 Mistakes Companies Make with Mobility and Business Process Automation Projects
sponsored by Flowfinity
WHITE PAPER: It can be tough to know which mobilization approach is best for your organization. To help you get started, here's a look at 5 common mistakes to avoid when deciding on the right approach for streamlining and automating internal business process apps.
Posted: 25 Apr 2017 | Published: 25 Apr 2017

Flowfinity

Digital ecosystem business models are consolidating – move quickly!
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This analysis from MIT's Centre for Information Systems Research explains why businesses need to move quickly to take advantage of digital technology.
Posted: 26 May 2017 | Published: 26 May 2017

ComputerWeekly.com

8 Ways to Increase Conversions with Call Tracking
sponsored by Twilio
WHITE PAPER: If a customer clicks on an ad but calls the store to make a purchase, how can you track conversion rates? Learn how call tracking is helping advertisers use phone numbers to match online clicks with offline purchasing behavior.
Posted: 11 May 2017 | Published: 11 May 2017

Twilio
 
 
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