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Customer Churning

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Healthcare Company Maximizes Agent Performance & Revenue with Speech Analytics
sponsored by Genesys
CASE STUDY: Healthcare Revenue Recovery Group (HRRG), one of the largest suppliers of outsourced healthcare professional staffing, needed a more cost-effective systematic way to monitor and assess agent performance. View this case study now to discover what systems HRRG implemented to maximize their contact center efficiency.
Posted: 09 Oct 2014 | Published: 09 Oct 2014

Genesys

How to Approach Mobile BPM
sponsored by IBM
EGUIDE: In this e-guide, Steven Weissman, principal analyst for the Holly Group, shares expert insight on what to expect from mobile BPM in the future.
Posted: 20 Oct 2014 | Published: 20 Oct 2014

IBM

The Agile Call Center: A New Approach to Customer Service
sponsored by Twilio
WHITE PAPER: What approach will allow you to deliver the caliber of customer experience necessary to win in increasingly competitive markets? View this whitepaper now to discover the concept of the "agile contact center", and how the power of software and the cloud is enabling businesses to operate in completely new ways.
Posted: 21 Oct 2014 | Published: 21 Oct 2014


What is Relationship Business Management?
sponsored by Zuora, Inc
WHITE PAPER: Find out the best way to move from ERP and CRM to your subscription model.
Posted: 30 Oct 2014 | Published: 30 Oct 2014

Zuora, Inc

2014 Gartner MarketScope for IVR Systems and Enterprise Voice Portals
sponsored by Genesys
WHITE PAPER: Cloud, omni-channel and mobility are revitalizing the interactive voice response (IVR) market. Leading IVR vendors have offers that can satisfy most requirements. The challenge lies in finding a cost-effective IVR platform that will satisfy your specific requirements for improving customer experience and optimizing new IVR investments.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Genesys

How to Keep Your Customer Relationships, and Build New Ones
sponsored by NEC
WHITE PAPER: Find out how you can improve customer retention, increase sales and reduce the time and effort required to secure profitability.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

NEC

Rackspace—Managing and Supporting Multiple Linux Platforms with SUSE
sponsored by SUSE
WHITE PAPER: Access this case study to learn how they were able to leverage a solution that provides a flexible patch management system and the ability to extend support for customers transitioning to new Linux environments.
Posted: 02 Oct 2014 | Published: 29 Nov 2013

SUSE

Why Cloud: An Executive Brief
sponsored by Five9
WHITE PAPER: Uncover the 10 reasons why you should bring the cloud to your contact center.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Five9

Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7 Customer Inc.

Small Businesses Compete in E-Commerce with Same-Day Shipping
sponsored by IBM
EGUIDE: Learn from expert Brenda Cole about the differences between popular shipping strategies.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

IBM
 
 
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