This whitepaper outlines the new strategy of dynamic scheduling and details why many organizations consider it a top method for modern contact centers. Read now to discover the 5 key workflow processes central to dynamic scheduling.
In this extract from his book, Ade McCormack offers guidance to enable you to move forward in your career with the minimum of anxiety as digital technology fundamentally changes the nature of work.
This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
This research report demonstrates how companies who pay more attention to customer experience initiatives have better revenue growth than their peers. Access now to get answers to 4 essential CEM questions that top sales and marketing leaders have proposed.
Service Communities empower customers to help themselves — and each other — with a next-generation, low-effort self-service experience accessible on any device. Download this free datasheet to learn more.
In this case study, you will see how one company tested and then integrated a helpdesk when their email ticketing system became too unwieldy. Read on to learn more how you could streamline your customer engagement processes with the right helpdesk.
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