Customer Churning

EVENT: Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels.

Posted: 08 May 2013 | Published: 21 May 2013

VIRTUAL ENVIRONMENT: Los Angeles Department of Water and Power (LADWP) turned to Oracle WebCenter Portal, and LADWP customers now have a customer self-service portal which includes: account information such as bills, payments and rebate processing, application and content management integration, and multi-channel access, including mobile devices.

Posted: 04 Apr 2013 | Premiered: 04 Apr 2013

WHITE PAPER: This white paper introduces a mobile application for Enterprise Asset Management (EAM) that offers a comprehensive and consolidated view into all inventory and the condition of resources, so that you can make informed decisions on capital and operational investments.

Posted: 30 Apr 2013 | Published: 31 Dec 2012

WHITE PAPER: This resource describes how the right financial service partner can help you reduce costs, manage credit risk, decrease capital expenditure, and more. See if an outsourcing strategy meets your business needs by reading on to learn more now.

Posted: 28 Mar 2013 | Published: 31 Aug 2010

WHITE PAPER: Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools.

Posted: 02 May 2013 | Published: 02 May 2013

EGUIDE: This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.

Posted: 09 May 2013 | Published: 09 May 2013

WHITE PAPER: Your company's website is one of your most valuable assets, so it needs to be as effective, informative, and engaging as possible in order to provide the best customer experience. Turn to this white paper to learn the challenges behind optimizing your site and learn how you can avoid the pitfalls while implementing the most effective processes.

Posted: 16 Apr 2013 | Published: 16 Apr 2013

WHITE PAPER: In today's technological environment, companies need to harness the power of new technologies in order to keep up with the increase of channels used to service today's customer.  As a result, businesses are moving to the cloud for easier application deployment.  Check out this white paper for best practices for customer service in the cloud.

Posted: 08 Apr 2013 | Published: 30 Nov 2012

CASE STUDY: Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.

Posted: 01 May 2013 | Published: 31 Dec 2012

WHITE PAPER: Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more.

Posted: 17 Apr 2013 | Published: 17 Apr 2013