Customer Churning White Papers, Software Downloads, Definition and Webcasts

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May 27, 2012

Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction >
Customer Churning

Customer Churning Reports

The Future of Loyalty sponsored by SAP America, Inc. WHITE PAPER: Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments. Posted: 27 Apr 2012 \| Published: 27 Apr 2012 TOPICS: CRM \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Loyalty Programs \| Retail Channels

How to Dramatically Speed Accounting and Business Processes sponsored by Exact Software CASE STUDY: This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: Accounting \| Business Process Automation \| Business Processes \| Call Center Management \| Call Center Services \| CRM \| Customer Service \| Enterprise Asset Management Software \| ERP \| Inventory Management \| Inventory Management Software \| Tax Preparation Software

Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service sponsored by DMG Consulting WHITE PAPER: This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business. Posted: 16 May 2012 \| Published: 16 May 2012 TOPICS: CRM \| CRM Best Practices \| Customer Service \| Social Computing \| Social Networking \| Unstructured Data \| Web 2.0 \| Web Content Management

JBoss Enterprise BRMS Value Proposition and Differentiation sponsored by Red Hat and JBoss WHITE PAPER: Read this white paper to discover why JBoss Enterprise Business Rules Management System (BRMS), with the inclusion of complex event processing (CEP), might be the best BRMS option for you. Learn how it can improve business agility, reduce costs, and improve customer satisfaction in a wide range of enterprise and government settings. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: Business Intelligence \| Business Process Management \| Business Process Management Software \| Business Processes \| Open Source \| Open Source BI \| SOA

SearchCRM.com E-Guide: Real-world mobile CRM case studies sponsored by SAP America, Inc. EGUIDE: This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM. Posted: 10 May 2012 \| Published: 10 May 2012 TOPICS: CRM \| CRM Software \| Customer Service \| Mobile CRM \| Mobile Device Management \| Smart Phones \| Tablet PC

The Five Fundamentals for a Successful FCR Program sponsored by Enkata Technologies WHITE PAPER: This paper outlines the five fundamentals for a successful FCR program. Posted: 25 Apr 2012 \| Published: 25 Apr 2012 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Customer Interaction Services \| Customer Retention \| Customer Service \| Customer Service Best Practices

Comindware Tracker: Workflow Automation & Issue Tracking Software sponsored by Comindware SOFTWARE DOWNLOAD: Download this software to learn how Comindware Tracker™ provides you with a web-based system where multiple teams and departments can streamline and manage workflow processes, track issues, collaborate, and manage team tasks and projects much more efficiently than with email and less flexible issue tracking systems. Posted: 02 Apr 2012 \| Premiered: 02 Apr 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Collaboration \| Project Management \| Project Management Software \| Workflow Management Coalition \| Workflow Software

SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users sponsored by Micro Focus CASE STUDY: USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits. Posted: 17 May 2012 \| Published: 17 May 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Security \| eCommerce \| Sales Force Automation

Lights Out Testing for End-to-End Business Process Validation sponsored by Worksoft WHITE PAPER: Read this white paper to learn why automation is the best way to make your testing processes more efficient while preventing critical business process disruption. Posted: 11 Apr 2012 \| Published: 11 Apr 2012 TOPICS: Application Performance Management \| Applications Management \| Business Process Automation \| Business Processes \| SAP (Product) \| Software Quality Assurance \| Software Testing

Data Protection and Your Customers sponsored by CenturyLink WHITE PAPER: This resource offers valuable tips and recommendations regarding how PCI DSS compliance can strengthen your business by ensuring the protection of customer data. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: Customer Service \| Data Security \| Payment Card Industry \| Payment Card Industry Data Security Standard \| Payment Card Industry Data Security Standard Compliance \| Payment Processing \| Security \| Security Best Practices \| Security Management \| Security Policies

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