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Customer Churning

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Winning at Experience Across the Customer Journey
sponsored by Infor
RESOURCE: Find out what it takes to deliver the ultimate customer experience across a customer's entire journey.
Posted: 13 Nov 2014 | Published: 13 Nov 2014

Infor

Improve Business Agility by Adopting These 10 Attributes
sponsored by IBM
EGUIDE: In this expert e-guide, you'll discover the 10 attributes of a successful business agility strategy, as well as how business executives (not just CIOs) are using Agile-based stand-up meetings to foster a productive and collaborative business culture.
Posted: 03 Dec 2014 | Published: 03 Dec 2014

IBM

Top 5 Trends in Enterprise Labeling
sponsored by Loftware
WHITE PAPER: Find out how key labeling drivers are impacting today's organizations and uncover the top 5 trends in enterprise labeling.
Posted: 16 Dec 2014 | Published: 16 Dec 2014

Loftware

Managed Service Provider Model is Dead
sponsored by Vembu Technologies
WHITE PAPER: Access this whitepaper to find out how MSPs can combine their in house expertise with the customer environment to assist with migrating, deploying, configuring, integrating and monitoring cloud service offerings.
Posted: 03 Dec 2014 | Published: 03 Dec 2014

Vembu Technologies

Creating the Omnichannel Customer Experience
sponsored by [24]7
WHITE PAPER: Find out how leveraging big data, predictive analytics and real-time decision making can improve the customer experience in today's world of multi-platform, mobile and social consumers.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

[24]7

Big Data Can Make Chat Interactions Intelligent, Intuitive & Effective
sponsored by [24]7
WHITE PAPER: Learn about the first predictive, real-time customer assistance solution for chat that utilizes big data to can help you simplify and resolve customer issues faster and more efficiently.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

[24]7

Recruitment Solution Amplifies Candidate Management
sponsored by NEC
CASE STUDY: Uncover the ins-and-outs of the CRM solution a global recruitment company used to improve their relationships with clients.
Posted: 18 Nov 2014 | Published: 31 Dec 2012

NEC

5 Tips to Immediately Improve Customer Service KPIs
sponsored by Genesys
WHITE PAPER: Download this tip sheet and see 5 things you can do now to improve efficiency, reduce response times and increase sales conversions for your contact center.
Posted: 04 Nov 2014 | Published: 04 Nov 2014

Genesys

Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7

Get Social with Customer Service Interactions
sponsored by Oracle Corporation UK Ltd
RESOURCE: Find out why it's so important that your company hops on the social solution bandwagon.
Posted: 08 Dec 2014 | Published: 31 Dec 2013

Oracle Corporation UK Ltd
 
 
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