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Customer Churning

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Customer Churning Reports
 
Mobility Applications: Improve Your Customer Experience and Contact Center
sponsored by Genesys
WHITE PAPER: This helpful resource reveals why now is the perfect time for contact centers to embrace the mobile channel. Read on to uncover specific strategies for organizations ready to improve contact centers' operational efficiency, customer engagement, and brand loyalty through mobile apps.
Posted: 26 Aug 2015 | Published: 31 Dec 2014

Genesys

Service Cloud: Philips Success Story
sponsored by Salesforce.com
VIDEO: See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015

Salesforce.com

3.5 Billion Chinese Travelers. Just One Ticketing System
sponsored by Pivotal
VIDEO: Discover what system helped the largest railway system in the world effectively serve their ticketing needs by accessing this brief video infographic now. Learn how your organization can devise a similar strategy for ticketing and CRM success.
Posted: 20 Jul 2015 | Premiered: 28 Mar 2014

Pivotal

Tegen Taps Business Synergies Between SolarWinds N-Able and Connectwise to Grow Services Business
sponsored by Solarwinds N-able
CASE STUDY: This white paper shows how one UK Managed Service Provider was able to quickly address customer issues and dramatically improve SLAs. Read on to learn more.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Solarwinds N-able

The BPO profession in 2015
sponsored by ComputerWeekly.com
ANALYST REPORT: Business process outsourcing (BPO) services are becoming a crucial element of a hybrid operating environment that frequently involves in-house shared services, offshore in-house centres, and other service provider delivery teams in adjacent areas, this analyst report from HfS Research reveals.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

ComputerWeekly.com

Deliver a Customer Experience That's Personalized, Smarter, and Faster
sponsored by Salesforce.com
EBOOK: In this e-book, you'll learn about one product that can enable your customer service team to deliver a customer experience that's smarter, more personalized, and faster than ever before.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Salesforce.com

Microsoft Dynamics Case Study: Pandora Meets the Needs of the Customer
sponsored by Microsoft
WEBCAST: This webcast discusses Pandora's utilization of Microsoft's CRM as a means by which they can get a full, 360 degree view of what's happening with their customers. Click here to learn how the benefits of this CRM can enhance your organization.
Posted: 12 Aug 2015 | Premiered: Aug 12, 2015

Microsoft

Why CIOs Should Modernize their Contact Centers Now
sponsored by Genesys
WHITE PAPER: This TechTarget white paper is a must read for CIOs looking to justify the investment needed to modernize their contact center technology platform.
Posted: 06 Aug 2015 | Published: 31 Dec 2014

Genesys

Scaling Customer Support, Operations and Social Engagement
sponsored by Freshdesk Inc.
WHITE PAPER: This case study investigates how one company went from manually categorizing and answering dozens of customer emails per day to not only automating the process, but also making sure the right people were able to address high-priority customer queries.
Posted: 31 Aug 2015 | Published: 25 Aug 2015

Freshdesk Inc.

The Value of Experience: How the C-suite Values Customer Experience in the Digital Age
sponsored by Genesys
RESOURCE: This research report demonstrates how companies who pay more attention to customer experience initiatives have better revenue growth than their peers. Access now to get answers to 4 essential CEM questions that top sales and marketing leaders have proposed.
Posted: 08 Jul 2015 | Published: 08 Jul 2015

Genesys
 
 
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