IT Management  >   IT Service Centers  >  

Call Centres

RSS Feed    Add to Google    Add to My Yahoo!
Call Centres White Papers (View All Report Types)
 
Close the Omni-channel Customer Experience Gap
sponsored by IBM
WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
Posted: 20 Mar 2014 | Published: 31 Aug 2013

IBM

Forrester—How Cloud-Based Contact Centers Can Improve the Customer Experience
sponsored by Genesys
WHITE PAPER: In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies.
Posted: 14 Mar 2014 | Published: 31 Mar 2013

Genesys

Six Best Practices for Agent Knowledge Management
sponsored by KANA
WHITE PAPER: Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
Posted: 21 Jun 2012 | Published: 21 Jun 2012

KANA

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
sponsored by eGain Communications Corp.
WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions
WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
Posted: 20 May 2008 | Published: 19 May 2008

Inova Solutions

Top 5 Ways to Make IVR Work for You and Your Customers
sponsored by inContact
WHITE PAPER: This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.
Posted: 22 Sep 2010 | Published: 22 Sep 2010

inContact

The Total Economic Impact of IBM® Exceptional Web Experience
sponsored by IBM
WHITE PAPER: Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this.
Posted: 09 Aug 2012 | Published: 30 Mar 2012

IBM

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

Why Cloud? Better Security than Most Companies Can Provide Themselves
sponsored by Five9
WHITE PAPER: This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.
Posted: 07 May 2013 | Published: 07 May 2013

Five9

1.9GHz DECT 6.0: The New Standard in Wireless Technology
sponsored by Plantronics, Inc.
WHITE PAPER: Using a wireless headset previously caused problems because of interference with other devices. Read this white paper that details the benefits of using wireless devices that utilize the 1.9GHz band to avoid interference issues.
Posted: 22 Jan 2007 | Published: 12 Oct 2006

Plantronics, Inc.
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement