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Call Centres White Papers (View All Report Types)
 
VDI and Beyond: Addressing Top IT Challenges to Drive Agility and Growth
sponsored by Citrix
WHITE PAPER: This paper explores a collection of services that can help drive a modern, mobile workforce toward greater agility and productivity, one project at a time.
Posted: 28 May 2014 | Published: 07 Nov 2013

Citrix

Top Use Cases for Desktop Virtualization
sponsored by Citrix
WHITE PAPER: Find out what’s really driving businesses to deliver Windows-as-a-Service and empower their workforce get a better look at the true potential of desktop virtualization.
Posted: 09 Jan 2014 | Published: 09 Jan 2014

Citrix

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013

IBM

Supporting Customer Journeys and Your Business with a Cloud Contact Center
sponsored by Genesys
WHITE PAPER: This resource explores the ways in which contact center solutions deployed in the cloud can facilitate a higher-caliber experience for your business' customers.
Posted: 09 Mar 2015 | Published: 09 Mar 2015

Genesys

CRM without Compromise: A Strategy for Profitable Growth
sponsored by SAP America, Inc.
WHITE PAPER: Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
Posted: 07 Nov 2007 | Published: 01 Apr 2007

SAP America, Inc.

Proactive Customer Engagement
sponsored by Genesys-Angel
WHITE PAPER: In this research report from the Yankee Group, explore how to achieve successful customer engagement management across the entire customer lifecycle by leveraging the right tools and integrating communication channels.
Posted: 30 Sep 2013 | Published: 31 Jul 2013

Genesys-Angel

Best Practices for Improving Back Office Workforce Efficiency
sponsored by Genesys
WHITE PAPER: 70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.
Posted: 13 Aug 2014 | Published: 13 Aug 2014

Genesys

Omni-Channel Customer Service Demands the Intelligent Contact Center
sponsored by KANA
WHITE PAPER: In order to respond to changing customer expectations, contact centers must evolve to an omni-channel, context-aware platform. In this white paper, get an in-depth look at the demands placed on the modern contact center, and the strategies and tools you can leverage to optimize customer interactions
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Genesys

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel
 
 
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