sponsored by eGain Communications Corp.
Posted:  07 May 2010
Published:  06 May 2010
Format:  PDF
Type:  White Paper
Language:  English

Contact centers and ebusiness operations want their IT departments to take charge. Besieged by a whole slew of technology trends that won’t go away, contact centers need IT to respond, to draw up and deliver on a smart master plan that includes WEB 2.0, cloud computing, virtualization, going mobile, going green, going social, right-shoring, etc. An indecisive IT organization could slow down the organization, maybe even bring its survival into question.

In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.

Architectures | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM | CRM Best Practices | Customer Interaction Services | Customer Service | Customer Service Best Practices | Knowledge Management

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