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The Future of the Contact Center: 7 Key Trends in 2015
sponsored by Five9
WEBCAST: In this webcast, Liz Osborn, VP of Product and Solution Marketing at Five9, discusses 7 key trends that are shaping the future of the contact center, from social engagement to OmniChannel capabilities. Watch now to access useful advice on maximizing the benefits of these trends within your organization.
Posted: 04 Jun 2015 | Premiered: Apr 2, 2015

Five9

Customer Testimonial: Chittaranjan Desai of Siemens
sponsored by Five9
VIDEO: Learn how the Siemens Shared Services division moved from an on-premise solution to an alternative to save cost, increase flexibility, and more effectively support over 60,000 employees.
Posted: 01 Jun 2015 | Premiered: 22 Dec 2014

Five9

Isolating UC Performance Issues for Proactive Troubleshooting
sponsored by IR
WEBCAST: Access this short video to learn how you can use a software solution to stay ahead of potential UC issues and proactively solve them before they have an effect on your business processes.
Posted: 01 Jun 2015 | Premiered: Jun 1, 2015

IR

Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Software Subscription & Support
sponsored by IBM
VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.
Posted: 30 Jul 2013 | Premiered: 30 Jul 2013

IBM

Now IT Can Update from Anywhere!
sponsored by Dell, Inc. and Intel®
VIDEO: Dell has created a way for IT personnel to update from anywhere, at any time, so they don't have to be chained to their work desk. In fact, you won't believe where some IT pros are updating from – watch this video to find out!
Posted: 07 Nov 2014 | Premiered: 07 Nov 2014

Dell, Inc. and Intel®

Avoid the Blame Game with ExtraHop Wire Data Analytics
sponsored by Citrix Ready and ExtraHop
WEBCAST: In this webinar, Citrix CTP John Smith will run a demo to show how ExtraHop extends the power of HDX Insight to provide visibility into all applications delivered over Citrix.
Posted: 12 Jun 2015 | Premiered: Jun 25, 2015

Citrix Ready and ExtraHop

Overcoming Big Data Center Challenges with StruxureWare
sponsored by Schneider Electric
VIDEO: You can have a single pane of glass to control and optimize your business through StruxureWare from Schneider Electric. No more scattered spreadsheets. No more functional silos. Download the video and discover how to reduce capital and operational expenditure by 30%.
Posted: 06 Nov 2014 | Premiered: 12 Jun 2013

Schneider Electric

Service Optimization Maturity Assessment
sponsored by TeamQuest Corporation
VIDEO: This brief video explains how service optimization maturity models play a key role in gradually refining optimization efforts. Watch and learn how to optimize without compromising your overall service quality or value.
Posted: 23 Jun 2015 | Premiered: 23 Jun 2015

TeamQuest Corporation
 
 
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