IT Management  >   IT Service Centers  >  

Call Centres

RSS Feed    Add to Google    Add to My Yahoo!
Call Centres Multimedia (View All Report Types)
 
The Importance of Collaboration Within Organizations
sponsored by BT
WEBCAST: Discover how your organization can utilize collaboration tools to determine a common ground for more efficient collaboration in the digital space.
Posted: 08 Jan 2018 | Premiered: Jan 8, 2018

BT

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

Analyst Webinar: Is Your Contact Center an Asset or Road Block to Digital Transformation?
sponsored by Genesys
WEBCAST: Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey.
Posted: 25 Aug 2017 | Premiered: Aug 22, 2017, 01:00 EDT (05:00 GMT)

Genesys

Software Subscription & Support
sponsored by IBM
VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.
Posted: 30 Jul 2013 | Premiered: 30 Jul 2013

IBM

How to Build Lead Generation with Communications
sponsored by Twilio
VIDEO: According to Google, 70% of people looking for professional services online end up calling the company directly. Yet, only 20% of those calls get answered, causing loss of revenue for companies. In this webinar, learn 3 ways to ensure you're getting calls that lead to profit.
Posted: 09 May 2017 | Premiered: 01 Jul 2016

Twilio

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

3 Tips for Virtual Environments and the Modern Data Center
sponsored by Commvault
VIDEO: Your hybrid IT strategy needs to include a plan for modernizing the data center assets you own and operate, including the virtual environments that you rely on every day. Discover how to avoid adding a new management tool for every new piece of infrastructure or cloud that is adopted into the hybrid IT estate.
Posted: 11 Aug 2017 | Premiered: 31 Jul 2017

Commvault

Automating Your Corporate Mobility Management
sponsored by Cisco Jasper
WEBCAST: In this webcast, discover how the mobile workforce is impacting corporate mobility management needs, and costs, and how enterprises are addressing this challenge with an automated mobility management platform.
Posted: 28 Jun 2017 | Premiered: Jun 22, 2017

Cisco Jasper

In Place Analytics for VSAM, ADABAS, DB2, IMS and more
sponsored by IBM
WEBCAST: Hear about the latest QMF enhancements and experience a demonstration of the self-service Business Analytics feature.
Posted: 06 Apr 2017 | Premiered: Apr 6, 2017

TOPICS:  IT Management
IBM
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2018, TechTarget | Read our Privacy Statement