Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach
sponsored by NACR
WEBCAST:
Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible.
Posted: 14 Feb 2012 | Premiered: 14 Feb 2012
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Adapt your contact center for increased customer satisfaction
sponsored by inContact
VIDEO:
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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Solving Urgent Enterprise-Wide Integration Challenges While Planning for the Future
sponsored by InterSystems Corporation
WEBCAST:
This webcast demonstrates how Kettering Health Network replaced an enterprise-wide legacy interface engine with InterSystems Ensemble in just 4 months, resolving critical legacy interface issues and establishing an IT platform that will satisfy future needs and projects.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012
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VMware vSphere 5 QuickStart Series Part 3: Management with VMware vCenter Server
sponsored by VMware, Inc.
WEBCAST:
This webcast is the final part of a three-part course series that reviews best practices for installing, configuring and managing your VMware vsphere 5 environment. Explore key insights on vCenter server and learn how to successfully leverage this technology in your organization.
Posted: 06 Apr 2012 | Premiered: 06 Apr 2012
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David Tuhy Talks Enterprise-Class Digital Storage
sponsored by Intel
VIDEOCAST:
This exclusive video reviews new storage technology that is helping your peers handle their overwhelming amounts of enterprise data. Discover how these solutions can help you combat the challenges and costs of digital storage so you can improve the performance and power of your systems.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012
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Video: ING transforms its business with HP Cloud Computing Solutions
sponsored by Hewlett-Packard Limited
VIDEOCAST:
View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market.
Posted: 16 Apr 2012 | Premiered: 16 Apr 2012
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Video: ING transforms its business with HP Cloud Computing Solutions
sponsored by Hewlett-Packard Limited
WEBCAST:
This series of videos provides key insights on the cloud and what your options are for cloud delivery. Discover how you can leverage cloud computing to accelerate business growth, improve customer satisfaction and improve IT spending.
Posted: 09 Mar 2012 | Premiered: 09 Mar 2012
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One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST:
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012
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Podcast: How to Virtualize your Servers
sponsored by IBM
PODCAST:
Virtualization has gone mainstream. Learn how virtualization can help your organization gain more efficiency from your data center. Join Tom Ready, IBM Vice President and Resident Expert for Server Services as he discusses how leading-edge hardware platforms provide the capability for clients to virtualize.
Posted: 02 Oct 2009 | Premiered: 02 Oct 2009
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Address Key Desktop Virtualization Use Cases with VMware View
sponsored by VMware, Inc.
WEBCAST:
This webcast introduces new technology that can help you seamlessly implement desktop virtualization without compromising security, user experience or budget. Discover how you can satisfy your end-users by giving them the freedom they demand, while still maintaining control over IT and your new environment.
Posted: 24 May 2012 | Premiered: 24 May 2012
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