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Proactively Engage Your Customers in Every Channel—Without Losing Your Mind!
sponsored by Genesys
WEBCAST: In this on-demand webcast, hear from speakers Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys as they reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication.
Posted: 18 Nov 2016 | Premiered: Nov 8, 2016

Genesys

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Software Subscription & Support
sponsored by IBM
VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.
Posted: 30 Jul 2013 | Premiered: 30 Jul 2013

IBM

Deploying Remote and Branch Offices with Hyperconverged Infrastructure
sponsored by Hewlett Packard Enterprise
VIDEO: This video introduces a solution that introduces a better way to manage, maintain and streamline your complex remote environment in order to meet the remote and branch office demands while adding simplicity and flexibility to your IT support systems.
Posted: 07 Dec 2016 | Premiered: 01 Nov 2016

Hewlett Packard Enterprise

Four Common Types of Private Cloud
sponsored by Commvault
VIDEO: Forrester's Dave Bartoletti discusses the four types of private cloud and their respective benefits and challenges.
Posted: 06 Oct 2016 | Premiered: 06 Oct 2016

TOPICS:  IT Management
Commvault

Storage Biggest Challenge for DaaS Provider
sponsored by NetApp SolidFire
VIDEO: When choosing a solution, it says it was looking for a partnership relationship, not just a vendor.
Posted: 01 Nov 2016 | Premiered: 01 Nov 2016

TOPICS:  IT Management
NetApp SolidFire

Road Map: The Data Security and Privacy Playbook
sponsored by IBM
WEBCAST: Consider these five key characteristics when modernizing your legacy file transfer environment with MFT technology.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

TOPICS:  IT Management
IBM

Ten Questions to Ask Your File Gateway Vendor
sponsored by IBM
WEBCAST: Determine if a vendor will increase reliability, reduce security risk, and support rapid growth with these 10 questions.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

TOPICS:  IT Management
IBM
 
 
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