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May 22, 2013
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| All resources sponsored by: |
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GoToAssist |
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| 3 Matches |
How Does your Service Measure Up? Getting to Grips with Metrics
| sponsored by GoToAssist
WHITE PAPER:This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. Posted: 19 Jul 2011 | Published: 19 Jul 2011
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The Best Best Practice Guide: Benchmarking for Service Desk Success
| sponsored by GoToAssist
WHITE PAPER:Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! Posted: 01 Dec 2010 | Published: 30 Nov 2010
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Improving First-Call Resolution with Team Collaboration Technology
| sponsored by GoToAssist
WHITE PAPER:How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. Posted: 01 Dec 2010 | Published: 30 Nov 2010
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