|
|
sponsored by GoToAssist
|
|
|
Posted:
|
19 Jul 2011
|
|
Published:
|
19 Jul 2011
|
|
Format:
|
PDF
|
|
Length:
|
11
Page(s)
|
|
Type:
|
White Paper
|
|
Language:
|
English
|
|
|
ABSTRACT:
One of the areas in which Service Desks have traditionally struggled is in reporting their metrics. But what exactly do we mean by metrics?
The most common and literal understanding is a measurement of common Service Desk measures. Metrics can also pertain to other measures as well, as there are financial and performance measures desks can use.
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
|
|
|
|
BROWSE RELATED
RESOURCES
Balanced Scorecards | Benchmark Testing | Call Center Management | Call Center Services | Call Centers | Metrics
|
View All Resources
sponsored by GoToAssist
|
|
|
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2013, TechTarget |
|
|
|
|
