BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

Enterprise Mobile Security Needs Shift from Devices to Data

sponsored by Symantec Corporation
In this expert eguide, examine how the mobile security market has evolved in recent years, beginning with the first iPhone in June 2007. (EGUIDE: November 21, 2014) more..

A Communications Solution to Bank On: Summerland Credit Union

sponsored by NEC
Find out how advanced call center software helped one organization support staff communications needs in addition to business productivity and customer service drivers. (CASE STUDY: December 31, 2011) more..

How to Choose the Right EMM Provider for your Business

sponsored by Symantec Corporation
In this e-guide, learn how to evaluate your enterprise mobility needs. Examine the right questions with respect to features, support and integration to ask vendors to ensure you select a provider that will evolve with the market and leave your information safe. (EGUIDE: November 21, 2014) more..

The Challenges of a CRM Upgrade

sponsored by NEC
Find out how you can benefit from a CRM upgrade, without crumbling under the pressure of the move. (VIDEO: November 27, 2013) more..

Mobility Experts Weigh In: What You Need to Know About Mobile Workspaces

sponsored by Citrix
This exclusive webcast offers an in-depth look at mobile workspaces with 3 expert speakers.  Sign up now. (WEBCAST: November 17, 2014) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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