BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

Genesys Customers Talk About the Value of Back Office Automation

sponsored by Genesys
Watch these videos to get different perspectives of Genesys customers on how back office automation transformed their company and their customer experience. (VIDEO: November 25, 2014) more..

The Key to Unlocking What Your Customers Really Want

sponsored by Hewlett-Packard Company
Find out how the adoption of analytics can help companies better understand what their customers want, and promote upsell on new services. (WHITE PAPER: November 25, 2014) more..

Secure Mobile Communications in the Healthcare Industry: Supporting New Healthcare Delivery Models

sponsored by Vocera
This exclusive white paper takes an in-depth look at the importance of secure mobile communications. Read on to learn more. (WHITE PAPER: November 25, 2014) more..

The Big Data Self-Service Desk

sponsored by Hewlett-Packard Company
View this white paper to learn how you can connect business intelligence by leveraging deeply embedded big data. You can provide a self-service portal fueled by captured social conversations to empower users to help themselves and others, reducing the number of tickets IT sees. (WHITE PAPER: June 18, 2014) more..

Mobilizing Enterprise Applications for the Consumerization of IT

sponsored by IBM
This e-guide explores the effect of IT consumerizationon software development, service-oriented architecture (SOA) and the enterprise as a whole. Discover how organizations are rethinking application development and moving towards enterprise-widemobile cloud applications. (EGUIDE: November 25, 2014) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAPĀ® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement