BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

BYOD Design Overview

sponsored by Cisco Systems, Inc.
There are plenty of ways to implement a BYOD solution based on the unique requirements of a specific organization.  Some take an open approach and rely on basic services, others prefer more secure ways to manage devices. (WHITE PAPER: August 29, 2014) more..

Mitigate Mobiltiy Risks with Simple Management Platform

sponsored by Fiberlink
Worforce mobility has a lot of great benefits, but there are plenty of pitfalls to go along with it.  Security risks, regulatory compliance and support on multiple platforms are just a few things that make it hard for businesses to deploy. (WEBCAST: August 29, 2014) more..

MaaS360 and Apple IOS

sponsored by Fiberlink
Plenty of organizations like schools and governments rely on iOS devices everyday, but not all can manage them.  However, with the right tools iPhone, iPad and iPod touch devices can be linked seamlessly to the corporate network. (WEBCAST: August 29, 2014) more..

Expert Tips for Social CRM Strategies

sponsored by Attensity
The following expert e-guide explores how organizations can most effectively leverage the social media tools at their disposal – including Twitter, Facebook and Pinterest – to build a loyal customer base and keep one step ahead of the competition. (EGUIDE: August 29, 2014) more..

Mobile Management and Security Essentials

sponsored by Fiberlink
Smartphones and applications were at first targeted to the consumer - games, videos, and other entertainment flooded the app market.  However, these devices were quickly adopted by businesses to help further advance processes. (WEBCAST: August 29, 2014) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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