BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

Add to Cart: How One Simple Purchase Led to Four Unique Stories of E–Commerce Success

sponsored by New Relic
The following eBook uncovers the factors of e-commerce management that can make or break you. See if you can relate to some of the most common application management and monitoring hurdles that e-commerce teams face. Plus, discover real-world success stories for well-known e-commerce companies. (EBOOK: December 31, 2014) more..

Addressing NIST and DOD Requirements for Mobile Device Management

sponsored by IBM
Read this exclusive white paper to gain key insights on the security risks associated with mobile device policies, as well as how to drive rock-solid security without risking network performance and end-user satisfaction. Read on to learn more. (WHITE PAPER: November 11, 2014) more..

Phone Number Verification Done Right

sponsored by Nexmo
This webcast offers 6 best practices for phone number verification to ensure maximum conversion rates and spam/fraud mitigation. View now to learn more. (WEBCAST: November 5, 2014) more..

Salesforce CRM and FinancialForce PSA

sponsored by FinancialForce
Discover how you can integrate Salesforce and FinalForce into your greater business processes. Discover how combining these service applications with your ERP system can yield amazing results. (WHITE PAPER: December 31, 2013) more..

6 Key Requirements for a Profitable NOC + Help Desk Service

sponsored by AVG Technologies
In this white paper, discover guidelines for smart outsourcing and 6 tips for maximizing your MSP business's profitability. (WHITE PAPER: April 24, 2015) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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