BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

Fast Data: Better Customer Experience, Reduced Churn, and Revenue Perks

sponsored by TIBCO Software Inc.
This brief case study highlights fast data and its ability to disrupt competition. Discover what it means to make changes quickly and predictably, and how integration unlocks this potential. (WHITE PAPER: May 21, 2015) more..

Smarter Contact Centers Using In-Memory Data Grids

sponsored by Red Hat
Access this white paper to explore the challenges faced by the CSP contact center staff in responding to subscribers' calls and how in-memory data grids can help streamline and speed up the process. (WHITE PAPER: December 31, 2014) more..

IT Transformation Etour

sponsored by ServiceNow
Take a tour of ServiceNow to experience how it can help every part of your enterpriseā€”from executive IT to IT staff to enterprise services. (RESOURCE: May 21, 2015) more..

A Strategic Approach to Customer Engagement Optimization

sponsored by Verint Systems
Access this white paper to learn how your organization can optimize your customer engagement over multiple channels, to gain benefits like increased customer loyalty, enhanced performance and revenue, reduced risk and operating costs, and more. (WHITE PAPER: December 31, 2014) more..

Case Study: Meeting Today's Business Needs with Big Data

sponsored by TIBCO Software Inc.
In this white paper, you'll find the story of how one major shipping enterprise used big data to dramatically improve its business, increase its insight into day-to-day operations, and enhance customer service capabilities. (WHITE PAPER: February 25, 2015) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAPĀ® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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