BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

Automating 401K Support Systems to Provide Better Customer Service and Accommodate Growth

sponsored by Progress
Tokio Marine introduced an image workflow process that included a Business Rules Management System to automate various rules. Read this white paper to learn about the benefits Tokio Marine reaped. (WHITE PAPER: July 31, 2014) more..

Air Canada rouge soarsahead with wireless in-flightentertainment service

sponsored by Carrington Associates
This exclusive case study details the development of Air Canada's rouge mobile app which helped them to create a unique engaging in-flight experience.Learn more about the development of Air Canada's app and discover how your organization can take advantage of similar app dev technologies by accessing this resource now. (CASE STUDY: March 31, 2014) more..

The Top 30 Data Quality Issues You Need to Know About

sponsored by Melissa Data Corp
While technology is always changing, over the past 30 years industry experts have noticed 30 top trends that continue to reappear as companies attempt to clean up their databases.This white paper presents these 30 data quality trends and gives helpful hints on how your organization can overcome these pervasive issues. (WHITE PAPER: July 6, 2015) more..

Data Quality Suite

sponsored by Melissa Data Corp
This white paper outlines 4 powerful tools for real-time verification. Discover how you can protect your database with data quality firewall to gain the following benefits:Clean contact data at point of entry or in batchImproved customer contactabilityLess waste and reduced undeliverable mailAnd more (WHITE PAPER: December 31, 2014) more..

The 10 Principles of BYOD

sponsored by IBM
The rapid proliferation of mobile devices entering the workplace feels like divine intervention to many IT leaders. There's no sense pretending it isn't happening or saying, "We don't let our employees do that." (WHITE PAPER: August 26, 2014) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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