BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

How Saint-Gobain CPS Gave Clients Real-Time Order Status Updates through Innovative Mobile Apps

sponsored by IBM
In this case study, find out how one high-performance habitat solution provider designed and implemented iOS and Android mobile apps to deliver real-time delivery status for the company, its haulers and its clients. (CASE STUDY: April 30, 2015) more..

Case Study: CarrefourSA Opens a New Store Every Day to Reach its 750-Store Target

sponsored by IBM
In this case study, you'll learn how one French retail group was able to automate and accelerate many of the repetitive processes required to set up business systems for a newly built store. (WHITE PAPER: August 28, 2015) more..

How to Leverage Actionable Marketing Analytics

sponsored by TIBCO Software Inc.
This brief white paper invites you to examine powerful tools for marketers. Discover what it takes to tame data and develop insights, allowing you to seize new business opportunities. (WHITE PAPER: August 28, 2015) more..

Drive Your Workplace Innovation with 3rd Platform Video Collaboration

sponsored by Polycom, Inc.
In this webcast, Melissa Fremejier, Senior Analyst at IDC EMEA Telecoms and Networking, discusses an enterprise voice and collaboration solution, which your CIO can leverage to empower and drive innovation across your organization. Access this video now to improve the efficiency of your core business activities. (WEBCAST: August 28, 2015) more..

How to Greet the Mobile Unified Communications Future

sponsored by SearchUnifiedCommunications.com
Employees are deserting the desktop and going mobile, and unified communication strategies must keep up. This TechGuide shows IT managers how to adapt to a mobile UC world. (EBOOK: August 27, 2015) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAPĀ® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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