BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

How to Greet the Mobile Unified Communications Future

sponsored by SearchUnifiedCommunications.com
Employees are deserting the desktop and going mobile, and unified communication strategies must keep up. This TechGuide shows IT managers how to adapt to a mobile UC world. (EBOOK: August 27, 2015) more..

Embracing Digital Technology to Deliver Better Business Outcomes

sponsored by Interactive Intelligence, Inc.
This report invites you to build a business case for your organization's transformation to a digitized customer experience. Uncover methodologies that will initiate a personalized approach to your audience's journey. (WHITE PAPER: August 27, 2015) more..

The Strategic Impact of Mobile Transformation on Business Value

sponsored by VMware, Inc.
This white paper serves as a survey of organizations in education, healthcare, high tech, and retail about the state of their mobile computing efforts. Access this analysis to see three major themes highlighted that are critical for success in mobile transformation. (WHITE PAPER: August 27, 2015) more..

Magic Quadrant for Mobile Application Development Platforms

sponsored by Mendix
The mobile app development platform market continues to grow, evolve and mature in response to escalating customer requirements. This resource helps identify the major vendors to help enable enterprise IT developers, architects and mobile development leaders to select the right partners. (RESEARCH CONTENT: August 26, 2015) more..

The Communications Revolution

sponsored by Microsoft
This video introduces CRM expert Paul Greenberg, who reveals the extent to which communications technology has empowered customers. Tune in now for insights on how your business can leverage CRM to succeed in the business world. (VIDEO: May 18, 2015) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAPĀ® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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