BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

A Converged, Integrated Approach for ITSM

sponsored by FrontRange Solutions Inc.
Access this white paper to discover how a converged, integrated approach is essential for a hybrid ITSM solution. (WHITE PAPER: January 15, 2013) more..

Exact Macola – Striving Toward ERP Excellence

sponsored by Exact Software
Watch this informative webcast, featuring Senior Business Consultant Russ Lesko, who discusses Exact Macola's latest ERP software solution. (WEBCAST: July 24, 2014) more..

Create a Business Continuity Plan for the Contact Center

sponsored by Genesys
Companies today need to have a business continuity plan that covers more than minor application downtime -- they need to be ready for the very real possibility of natural or man-made disasters. How prepared is your contact center for disaster? Find out in this white paper. (WHITE PAPER: July 23, 2014) more..

The Makings of a Modern Contact Center

sponsored by SearchCRM
Choosing between a hosted or on-premises model -- or a blend of the two -- is the first step to modernizing customer relationship management systems today. (EBOOK: July 23, 2014) more..

How Controlling Access to Privileged Accounts Can Keep Insider Threat from Hurting Your Bottom Line

sponsored by BeyondTrust Corporation
Access control is a necessity. Read this paper to identify a line of identity and access solutions that address these problems inside the perimeter and, ultimately, your enterprise's bottom line and reputation. (WHITE PAPER: February 16, 2009) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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