BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

Old-Hat Technologies Put a Cap on Customer Care

sponsored by SearchCRM
Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. (EBOOK: August 19, 2014) more..
TOPICS:  CRM | CRM Analytics

The Artistry Behind a Reliable Sentiments Engine

sponsored by Attensity
Unfortunately, the value of sentiment analysis has been called into question due to the lack of accuracy in keyword-based approaches—so when it comes down to it, what does it take it improve the mechanics of sentiment analysis? Read the following white paper to find out how. (WHITE PAPER: August 19, 2014) more..

Video: EMC Hybrid Cloud Solution - The Foundation of Hybrid IT

sponsored by EMC Corporation
Join Peter Cutts, VP & GM, EMC Cloud & EUC Solutions, to learn more about EMC's innovative Hybrid Cloud Solution - delivering self-service resources from private and public clouds. (WEBCAST: August 19, 2014) more..

Make the Voice of the Customer Your Business Asset

sponsored by Attensity
Access the following white paper to uncover the top 10 steps to improving your customer experience strategy. Learn what it takes to make the voice of the customer one of your greatest assets; including the technology to consider, focus points, and more. (WHITE PAPER: August 19, 2014) more..

Interactive Data Visualization: Strategies and Key Technologies

sponsored by QlikTech, Inc.
Uncover the complete list of results from a survey which examines the strategies and key technologies that accompany the adoption of interactive data visualization. (WHITE PAPER: March 31, 2014) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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