BITPIPE RESEARCH GUIDE:
CRM White Papers


Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

 

Embracing BYOD with Mobile Device Management

sponsored by IBM
This exclusive webcast takes an in-depth look at how organizations are embracing BYOD corporate philosophy and how dynamic mobile device management can take your strategy to the next level. View now to learn more. (WEBCAST: January 30, 2015) more..

Set Your Business Up For Success with APM

sponsored by IBM
View this informative source to learn about a study conducted by Forrester which provided insight into the benefits and challenges with today's IT monitoring solutions. (WHITE PAPER: February 1, 2014) more..

Automating 401K Support Systems to Provide Better Customer Service and Accommodate Growth

sponsored by Progress
Tokio Marine determined they needed to introduce an image workflow process that included a Business Rules Management System (BRMS) to automate various rules. Read this white paper to learn about the BRMS they chose. (WHITE PAPER: July 31, 2014) more..

How to Stay Connected in a World Booming With Data and Innovation

sponsored by Cisco Systems, Inc.
This resource highlights the importance of staying connected within the business world, and particularly focuses on the Asia-Pacific region. (WHITE PAPER: November 26, 2014) more..

Beware of These Three Misleading Customer Experience Buzzwords

sponsored by [24]7
Access this brief resource which attempts to define and contextualize common customer experience buzzwords to help you avoid being fooled by inaccurate lexicography. (RESOURCE: January 30, 2015) more..

Most Popular CRM Reports

 

CRM

Five Best Practices For Unified Communications

 sponsored by AT&T Corp

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

E-Book: Predictive Analytics: The Next Big Thing in BI?

 sponsored by IBM
  More Reports on CRM >>
 

CRM Services

A Marketing Pilot for FTTH Network Rollout

 sponsored by ECI Telecom

Eclipse Aviation: Jet Maker Uses Enhanced SAPĀ® Software Usability to Support Sales Team

 sponsored by SAP America, Inc.

Trends and Directions in Web-Based Support

 sponsored by WebEx Communications, Inc.
  More Reports on CRM Services >>
 

CRM Software

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

 sponsored by Pivotal CRM, a CDC Software solution

Partner Channel Management: Build Stronger Partnerships for Stronger Profits

 sponsored by SAP America, Inc.
  More Reports on CRM Software >>
 

Customer Service

E-Book: CRM Trends and Tips for 2010 - Doing More With Less

 sponsored by IBM

Agile Development eKit

 sponsored by IBM

CRM in Financial Services: Best practices, trends and strategy for the new economy

 sponsored by Pivotal CRM, a CDC Software solution
  More Reports on Customer Service >>
 

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