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eservice Reports
 
You've Uncovered the Weak Spots in your Omnichannel Approach: Now What?
sponsored by Comcast Business
RESOURCE: Establishing the right foundation for omni-channel approaches involves a number of factors, but it starts with an agile, flexible network that gives you centralized control across all of your locations and lets you view your entire architecture on a single pane of glass. Download this blog post to learn more.
Posted: 10 Sep 2020 | Published: 09 Jun 2020

Comcast Business

Evolving your customer journeys to the next normal
sponsored by ServiceNow
EBOOK: Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.
Posted: 29 Sep 2020 | Published: 29 Sep 2020

ServiceNow

Be where your customers need you to be
sponsored by Axway
DATA SHEET: In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.
Posted: 13 May 2020 | Published: 13 May 2020

Axway

Customer Service and the Future of Work
sponsored by ServiceNow
WHITE PAPER: This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer service and thus customer experience (CX), including consumer expectations, the role of automation, and human-machine collaboration.
Posted: 26 Jun 2020 | Published: 01 Jan 2020

ServiceNow

How Digital Transformation Impacts CX
sponsored by Verizon
RESOURCE: The most important goal of digital transformation is to enhance the customer experience. In this article, learn 6 ways your business can use digital transformation to impact CX for the better. Read more here.
Posted: 23 Jun 2020 | Published: 23 Jun 2020

Verizon

Guide to Gamification Greatness
sponsored by Noble Systems
EBOOK: Check out this e-book to learn 10 best practices when developing a gamification strategy to achieve long-term success.
Posted: 03 Aug 2020 | Published: 03 Aug 2020

Noble Systems

Get the Most Out of GoAnywhere: EDI and AS2
sponsored by HelpSystems
WEBCAST: Access this webinar to explore how GoAnywhere can meet your EDI and AS2 requirements through cost savings, time management by centralizing the encryption and data translation of your files within a single product.
Posted: 15 Oct 2020 | Premiered: Oct 15, 2020

HelpSystems

What is VoIP?
sponsored by Verizon
RESOURCE: Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.
Posted: 28 Jul 2020 | Published: 28 Jul 2020

Verizon

The Aragon Research Globe for Intelligent Contact Centers, 2020
sponsored by Avaya
WHITE PAPER: The contact center market is one that is in flux thanks to high demand for cloud contact centers in enterprises both large and small. In addition, AI powered contact centers and omnichannel models are becoming significantly more popular. Access this Aragon Research report to evaluate the performance of 15 major provides in this market for yourself.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Avaya

Forrester Study: The Total Economic Impact™ of Freshdesk
sponsored by Freshworks
ANALYST REPORT: In this exclusive Forrester Consulting report, Forrester examined the potential ROI of Freshdesk. Freshdesk, the popular customer service platform, was found to have a massive 462% 3-year ROI, with a fast time to value—just less than 3 months. Get the details in the full Forrester report, available for download here.
Posted: 27 Oct 2020 | Published: 27 Oct 2020

Freshworks
 

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