Business of Information Technology  >   Business Processes  >   Customer Service  >  

eservice

RSS Feed   
eservice Reports
 
IoT Solution Architecture: Essentials Guide
sponsored by Mendix
WHITE PAPER: When approaching IoT, you need to turn data into insights and understand three solution types: endpoints, software, and applications. Download this IoT implementation guide for an understand of the IoT solution anatomy and takeaway 7 recommendations you can use for your own projects.
Posted: 13 Nov 2019 | Published: 13 Nov 2019

Mendix

How AudioCodes’ Voice.AI Technology Improves Customer Experience
sponsored by AudioCodes
WHITE PAPER: Organizations are increasingly investing in AI-powered analytics tools to ensure all voice communications are recorded and converted into actionable insights. Learn about AudioCodes’ solution and how it can help you improve CX in this white paper.
Posted: 03 Apr 2020 | Published: 03 Apr 2020

AudioCodes

Member Enrollment, Onboarding, and Maintenance
sponsored by Appian
WHITE PAPER: We know that health care payers are looking for innovative ways to grow and maintain their memberships—however, many membership systems suffer from outdated, complex onboarding, enrollment and maintenance processes. Read this white paper to learn how health care payers can surmount these challenges with a unique, automated system.
Posted: 18 Oct 2019 | Published: 18 Oct 2019

Appian

Contact Center
sponsored by NWN Corporation
PRODUCT OVERVIEW: NWN Contact Center helps deliver superior customer experiences and increased profitability levels for their customers by providing a complete digital solution, including a comprehensive analytics engine. Read this solution brief to learn how NWN helps its customers work around many common customer experience-based pain points.
Posted: 07 Oct 2019 | Published: 07 Oct 2019

NWN Corporation

The Appian Intelligent Contact Center
sponsored by Appian
WEBCAST: Watch this webinar to learn how leading organizations are transforming their CX with a unified customer view, universal agents, and seamless customer engagement to deliver the CX modern customers expect.
Posted: 04 Nov 2019 | Premiered: Nov 4, 2019

Appian

How SAP Customers Are Responding to the Planned 2025 End of ECC6 Mainstream Maintenance Deadline
sponsored by Rimini Street
WHITE PAPER: With the 2025 deadline on SAP’s ECC6 set in stone, the debate has arisen as to whether customers should continue to run on this platform or abort. Download these survey results, which includes 5 key takeaways and shares data on what other users plan to do with this deadline in place.
Posted: 08 Nov 2019 | Published: 08 Nov 2019


Customer service stories that Inspire
sponsored by Freshworks
WHITE PAPER: Modern customer service platform Freshdesk helps deliver seamless, cross-channel customer service. Access this whitepaper to learn about 5 customer success stories in which Freshdesk had major impacts on day to day and long-term business activities.
Posted: 08 Apr 2020 | Published: 08 Apr 2020

Freshworks

Benefits of Digital Transformation for Oil and Gas Companies
sponsored by TIBCO
WHITE PAPER: A recent IDC Analyst Infobrief outlined 6 specific challenges in making sense of oil and gas companies’ data that posed the greatest concern. Access this white paper to view these challenges and to gain exposure to 3 use cases that reveal how analytics can help you outcompete your peers in the oil and gas industries.
Posted: 24 Feb 2020 | Published: 24 Feb 2020

TIBCO

Manufacturing Intelligence in the Age of Industry 4.0 and the IoT
sponsored by TIBCO
WHITE PAPER: Expanding analytic capabilities can help manufacturers ignite business digitization, costs optimization, innovation, and digital disruption resilience. Download this white paper to explore the key areas of opportunity that organizations should consider when trying to achieve smarter manufacturing.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

TIBCO

The CX Pro’s Guide to Speech Analytics
sponsored by CallMiner
WHITE PAPER: Speech analytics solutions have traditionally been used by the contact center, but that may be changing as more organizations adopt them elsewhere. Download this “CX Pro’s Guide to Speech Analytics” to explore all the need-to-know details and learn how you can use them to enhance and improve CX.
Posted: 19 Mar 2020 | Published: 19 Mar 2020

CallMiner
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2020, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info