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Automate This, Not That
sponsored by IBM
RESOURCE CENTER: According to a recent survey, 75% of organizations point to the customer experience as the area where their digital initiatives deliver the greatest value. Click into this resource center to uncover six automation projects that can help you build an improved experience for your customers.
Posted: 29 Jul 2021 | Published: 29 Jul 2021

IBM

Real World Case Studies for Intelligence Virtual Agents
sponsored by Serviceaide
VIDEO: The demands for customer support grow exponentially every day. To bridge the gap between the supply and demand of customer support, enterprises are implementing intelligent Virtual Agents. Learn more in this 2-minute video.
Posted: 11 Jun 2020 | Premiered: 11 Jun 2020

Serviceaide

Customer Success Story: MoneyGram
sponsored by NICE CXone
CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

NICE CXone

Four Ways To Transform Support For Franchisees
sponsored by Capgemini
WHITE PAPER: Digital technologies are driving change to traditional business models, and suppliers and stakeholders now want the same level of experience that consumers receive. Open this paper to learn how the service-delivery model should be governed to keep all parties happy, as well as a look at 4 ways to transform support for franchisees.
Posted: 14 Jul 2021 | Published: 14 Jul 2021

Capgemini

MicroScope: Steering IT in the right direction
sponsored by MicroScope
EZINE: An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel.
Posted: 26 Jan 2018 | Published: 26 Jan 2018

MicroScope

Four Journeys One Destination Customer Experience Excellence
sponsored by Cisco Webex
EBOOK: PH
Posted: 13 Oct 2021 | Published: 13 Oct 2021

Cisco Webex

Forrester TEI - The Total Economic Impact of ServiceNow Field Service Management
sponsored by ServiceNow
ANALYST REPORT: Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.
Posted: 05 Jan 2021 | Published: 05 Jan 2021

ServiceNow

Getting the best out of robotic process automation
sponsored by ComputerWeekly.com
EGUIDE: IT leaders are used to doing more with less, but the pandemic has forced many organisations to reassess whether the way processes have always been run, is optimal. With people having to work from home, many organisations have needed to automate previous manual tasks, in order to remain operational.
Posted: 06 Aug 2021 | Published: 06 Aug 2021

ComputerWeekly.com

Now On Now: How Servicenow Delivered The Promise Of A Business-focused Pmo
sponsored by ServiceNow
WHITE PAPER: For ServiceNow, on-time, on-target project delivery is critical. It’s so important that they decided to build their own business focused PMO. Learn about ServiceNow’s experience building and implementing their PMO, and how they can help you do the same, in this white paper.
Posted: 08 Jan 2021 | Published: 08 Jan 2021

ServiceNow

You Don't Just Want Answers, You Want the Right Answers!
sponsored by Serviceaide
WEBCAST: Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.
Posted: 12 Jun 2020 | Premiered: Feb 6, 2020

Serviceaide
 

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