Social customer service: How to get it right
Social Media Customer Service: Where Companies Go Wrong
Customers are increasingly turning to social media for customer service. They use it to complain, provide feedback, and seek dispute resolution. While they expect companies to be responsive, many companies are falling short.
This exclusive e-guide explores the disconnect between customer service and social media in companies both large and small. Uncover the risks of ignoring customer service on social media, and learn expert tips to get it right.