How to Improve Sales Effectiveness in Contact Centers with Interaction Analytics
sponsored by CallMiner
EBOOK:
In this white paper, explore how interaction analytics can make contact center operations more intelligent, and uncover the best practices needed to gain insight into your customers and drive sales.
Posted: 29 Mar 2019 | Published: 31 Dec 2018
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5 Tactics to Increase Your Customer Engagement
sponsored by LogMeIn, Inc.
WEBCAST:
A big part of customer experience is how you engage with them. Watch this webinar for 5 tactics you can use to increase customer engagement.
Posted: 22 Nov 2019 | Premiered: Nov 22, 2019
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How to Make the Customer Experience a Competitive Advantage for Your Business
sponsored by Skedulo
EBOOK:
Download this white paper to explore the 4 key steps you can take to improve your customer journey.
Posted: 25 Mar 2020 | Published: 25 Mar 2020
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How CIOs Benefit from An Effective Digital Transformation Strategy
sponsored by NGINX
WHITE PAPER:
Download this white paper to review the importance of having an effective digital transformation strategy and the benefits it can offer CIOs.
Posted: 20 Mar 2020 | Published: 20 Mar 2020
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SearchUnify’s Cognitive Search Solution for Salesforce
sponsored by SearchUnify
PRODUCT OVERVIEW:
How could implementing AI-powered search into your Salesforce environment benefit you? Find out in this product overview, which explores SearchUnify’s cognitive search tool for Salesforce and the benefits you can achieve with it.
Posted: 12 Mar 2020 | Published: 12 Mar 2020
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Maximizing Self-Service Success with Your Salesforce Community
sponsored by Coveo
WHITE PAPER:
Since its initial introduction, self-service has become a key customer experience imperative. Download this white paper to learn about the common barriers to establishing self-service in your organization and how to address them. Also explore the must-haves for a successful strategy.
Posted: 18 Dec 2019 | Published: 18 Dec 2019
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Comparing B2B Purchase Intent Vendors
sponsored by TechTarget
WHITE PAPER:
Purchase Intent Data is the hot topic of conversation in the B2B tech space today. In this white paper, we will discuss the difference of Internal vs. External Intent and how to apply intent in practice. Read on for more information.
Posted: 20 Nov 2018 | Published: 20 Nov 2018
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How To: Address Churn with Predictive Analytics
sponsored by Dataiku
WHITE PAPER:
Churn is when a company loses a customer - and mostly every business will have to deal with this sooner than later, because it has the power to plateau growth. Read this white paper to learn how to use predictive analytics to predict and prevent customer loss.
Posted: 25 Mar 2019 | Published: 31 Dec 2018
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Improve The Customer Experience Through New Technology, Better Insights
sponsored by Zendesk
EGUIDE:
In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty.
Posted: 03 May 2017 | Published: 28 Apr 2017
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Best Practices for Creating Quota-Busting Sales Reps
sponsored by Oracle Corporation
EGUIDE:
Research shows that sales reps are not delivering revenue performance that their managers are counting on. In this expert e-guide, uncover the latest strategies and technologies to help your sales reps transition from always coming up short to crushing their sales quota.
Posted: 03 Feb 2016 | Published: 29 Jan 2016
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