Digital Experimentation - Making their money go further
sponsored by Optimizely
VIDEO:
Digital Experimentation can make your money go further. In this brief video, hear how Product Director of MoneySuperMarket, Manish Gajria, is using experimentation to maximize company investments and outperform the competition.
Posted: 10 Dec 2018 | Premiered: 10 Dec 2018
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Digital Experimentation - Discover the secret weapon
sponsored by Optimizely
VIDEO:
In this brief company video, find out how experimentation has helped start-up company, Secret Escapes, address key strategy concerns and establish a place for themselves in the highly competitive travel market.
Posted: 10 Dec 2018 | Premiered: 10 Dec 2018
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Companies That Measure Performance Provide Better Service
sponsored by Zendesk
RESEARCH CONTENT:
Download this report to learn about the use of analytics for customer service and discover if high-use analytics really outperform the competition.
Posted: 11 Mar 2019 | Published: 11 Mar 2019
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The Future of Customer Engagement
sponsored by LogMeIn, Inc.
WHITE PAPER:
In this white paper, learn about a digital customer engagement system that can help you deliver exceptional customer experiences across any channel or device.
Posted: 14 Feb 2019 | Published: 14 Feb 2019
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Better Contact Center Reporting: Two Routes to Improving Analytics to Drive Key Business Objectives
sponsored by ShoreGroup
RESOURCE:
As the contact center landscape changes, so too must the reporting and analytics solutions that drive decision-making and performance management. In this industry brief, discover the two routes available for contact centers looking to innovate their analysis and reporting capabilities, and decide which path is best for your business.
Posted: 07 Mar 2019 | Published: 31 Dec 2018
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How Companies Transform Their Customer Experience in the Age of the Customer
sponsored by Zendesk
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Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.
Posted: 31 Oct 2018 | Published: 31 Oct 2018
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The Many Flavors of Self-Service Measurement
sponsored by Zendesk
WHITE PAPER:
Download this white paper to learn about the spectrum of self-service metrics and the business priorities they address, and find out how you can build a community with better customer relationships.
Posted: 12 Mar 2019 | Published: 12 Mar 2019
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Why Omnichannel Experience Delivery is a Full Contact Sport
sponsored by Genesys
EGUIDE:
Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.
Posted: 21 Jun 2016 | Published: 07 Jun 2016
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Cactus Uses Map to Think Local and Grow Jackson Hole Revenue
sponsored by Sysomos
CASE STUDY:
This brief case study considers how one winter vacation destination was able to leverage smart marketing software to become a year-long resort. Access now for a look into the tools they used, the successes they saw, and how they were able to bolster their revenues.
Posted: 12 Nov 2015 | Published: 12 Nov 2015
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Optimize Sales Performance with Sales Intelligence Tools
sponsored by SearchCRM
EBOOK:
How can you determine which sales leads are worth your time and which ones aren't likely to go anywhere? Discover how predictive lead-scoring software can help you zero in on the right prospects and drive better sales performance.
Posted: 29 Feb 2016 | Published: 29 Feb 2016
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