Learning from Others: 5 Customer Experience Lessons for Healthcare Organizations
sponsored by ServiceNow
WHITE PAPER:
When it comes to customer experience management, healthcare organizations can learn from other companies and industries — and adapt modified strategies to their unique environments. Download this white paper for 5 CX strategies from other industries that can be used to boost patient experience in healthcare.
Posted: 25 Nov 2019 | Published: 25 Nov 2019
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Think Beyond Traditional CRM To Elevate Your Customer Service
sponsored by ServiceNow
WHITE PAPER:
One of the most effective ways to provide exception customer service is with a modern CRM solution. Learn about ServiceNow’s offering and what it can do for your business in this white paper.
Posted: 19 May 2020 | Published: 19 May 2020
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Reimagining IVR For Retail
sponsored by Twilio
WHITE PAPER:
Download this e-book to explore insights and real-world examples of Interactive Voice Response (IVR) in retail that can help you develop your strategy and improve CX.
Posted: 17 Jun 2020 | Published: 17 Jun 2020
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How to Create Value Through Empathy & Impactful Engagement
sponsored by ServiceNow
WHITE PAPER:
Read this webinar recap for insight on how to engage and transform your customer experience process in order to provide more value on both sides of the exchange.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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How to Make the Customer Experience a Competitive Advantage for Your Business
sponsored by Skedulo
EBOOK:
Download this white paper to explore the 4 key steps you can take to improve your customer journey.
Posted: 25 Mar 2020 | Published: 25 Mar 2020
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The Path to Experience-Driven Commerce.
sponsored by Adobe
WHITE PAPER:
As companies like Uber, Airbnb, Birchbox, and more have shown the world, today’s consumers value one thing above all else: experience. But how can enterprises take this fact and use it to create business value? Check out this Adobe white paper to learn how to become a business that sells an experience as valuable as the product itself.
Posted: 25 Jun 2020 | Published: 25 Jun 2020
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Checklist for an Omnichannel Contact Center
sponsored by EvolveIP
WHITE PAPER:
What are the key elements you need for a successful omnichannel contact center? Find out in this checklist, which you can download and use to maximize the effectiveness of your strategy.
Posted: 14 Jan 2020 | Published: 14 Jan 2020
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10 Ways Speech Analytics Empowers the Entire Enterprise
sponsored by CallMiner
WHITE PAPER:
If you are in the C suite of an organization with a call center, it’s highly likely you see it as a business cost. But, perhaps it’s time to change that view. Download this guide for 10 ways to use the engagement data captured from your call center to transform your organization’s performance and results.
Posted: 25 Nov 2019 | Published: 25 Nov 2019
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Building the Business Case for an Omnichannel Contact Center
sponsored by Genesys
WHITE PAPER:
Download this tip sheet to learn 11 metrics for building your business case for omnichannel customer service.
Posted: 30 Jan 2020 | Published: 30 Jan 2020
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The 5 Productivity Secrets of Successful Salespeople
sponsored by Salesforce
EBOOK:
Download this e-book to explore advice from trailblazing sales leaders on the best ways to improve productivity and foster collaboration.
Posted: 18 May 2020 | Published: 18 May 2020
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