Real-time CRM Analytics

WHITE PAPER: Unfortunately, many organizations still operate with data silos, which prohibit the free flow of data and timely insights. In this white paper, explore the benefits of consolidating your data with a data management platform that offers streamlined operations, personalized customer experiences and timely analytical insights.

Posted: 01 May 2018 | Published: 31 May 2017

VIDEO: This brief video explores how Caesars Entertainment, a large and geographically diverse casino company, handled the influx of large unstructured data types. Find out how they updated their analytics strategy to adapt to changing customer needs, create stronger marketing campaigns, and improve overall customer experiences.

Posted: 26 Aug 2016 | Premiered: 26 Aug 2016

PODCAST: In this webcast, discover how artificial intelligence is customizing automated interactions to customer groups or even specific customers and can sense a customer's tone and mood.

Posted: 22 Dec 2017 | Premiered: Dec 6, 2017

CASE STUDY: A global 500 bank was missing out on revenue opportunities when their research analysts overlooked key internal information or significant external events. Explore how the bank turned to an artificial intelligence (AI) platform that efficiently synthesized internal and external data and shepherded personalized insights to the research analysts.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

ANALYST REPORT: Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros and CIOs alike must pay attention to.

Posted: 16 Jun 2016 | Published: 05 Jan 2016

WHITE PAPER: 76% of satisfied customers demonstrate brand loyalty. In this report, learn more about how Australian consumer preferences are shifting towards digital channels, and what you can do to close the gap between expectations and delivery.

Posted: 27 Jun 2016 | Published: 27 Jun 2016

EGUIDE: This expert e-guide reveals how a prosthetics supplier provided their sales reps with up-to-the-minute updates on their quotas and goals, empowering them to boost their performance. Discover how you can improve visibility and react to trends as they happen.

Posted: 02 May 2016 | Published: 28 Apr 2016

EGUIDE: Big data analytics can empower users to derive business value from massive amounts of varied data, but not every big data analytics tool is a good fit for every organization. This expert e-guide reveals how to choose the right big data analytics product to fit your enterprise's specific needs.

Posted: 25 May 2016 | Published: 16 May 2016

CASE STUDY: Discover how the wealth management group turned to an artificial intelligence platform that combines machine learning and natural language processes to provide more personalized service.

Posted: 20 Mar 2018 | Published: 20 Mar 2018

WHITE PAPER: Discover how your organization can provide friction-free customer service experiences, with technology that taps into 5 functional areas, as well as Forrester's Total Economic Impact framework to choose the best customer relationship platform for your business.

Posted: 17 Nov 2017 | Published: 17 Nov 2017