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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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AutomatePro & KA2 enhance service management platform
sponsored by AutomatePro
CASE STUDY: Open up this case study to see how AutomatePro worked with KA2, an investment bank, to implement a new ITSM platform and helped them gain a 27% productivity increase in the first six months, and learn how you can do the same in your organization.
Posted: 12 Apr 2021 | Published: 12 Apr 2021

AutomatePro

Deliver Smart, Responsive IT Services In An Always Changing World
sponsored by ServiceNow
WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.
Posted: 09 Apr 2021 | Published: 09 Apr 2021

ServiceNow

Delivering uninterrupted digital services at speed requires predictive AIOps
sponsored by ServiceNow
WHITE PAPER: As organizations transition from traditional on-prem infrastructure to virtual servers and the cloud, the number of alerts and unforeseen problems force IT teams to be both reactive and proactive at the same time – a near impossible task. Enter: AI-powered service operations. Open up this e-book to learn more.
Posted: 07 Apr 2021 | Published: 07 Apr 2021

ServiceNow

Jumpstart E-guide 2
sponsored by AutomatePro
EGUIDE: Deep dive into this exclusive E-Guide to explore ServiceNow and the newest features, products, and services they offer, as well as their story of how they started out and where they are today. Open now to learn about their newest addition of AI and machine learning, why they positioned their Now Platform as a workforce engine, and more.
Posted: 01 Apr 2021 | Published: 24 Mar 2021

AutomatePro

Project Brief: Inside Juniper's radical IT transformation
sponsored by ComputerWeekly.com
EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.
Posted: 25 Mar 2021 | Published: 25 Mar 2021

ComputerWeekly.com

Enabling business transformation
sponsored by ServiceNow
WHITE PAPER: A recent study from Accenture showed that modern organizations see double the revenue growth, comparatively. This is because they take what Accenture calls a “living systems” approach. Open this white paper to explore what exactly a “living systems” approach is, what makes a living system, and how IT can implement it in their organization.
Posted: 15 Mar 2021 | Published: 15 Mar 2021

ServiceNow

Computer Weekly - 16 March 2021: Containers play a key role in post-pandemic IT architectures
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.
Posted: 15 Mar 2021 | Published: 16 Mar 2021

ComputerWeekly.com

Get Visibility And Control Of Your Investments, Projects, And Teams
sponsored by ServiceNow
EBOOK: IT must manage a growing portfolio of projects, while being under pressure to cut costs and deliver value. If they don’t, it can lead to mistrust, cost overruns and project delays. Open up this eBook to explore best practices for successfully aligning investments to work with your organization’s needs, as well as tips for managing IT projects.
Posted: 11 Mar 2021 | Published: 11 Mar 2021

ServiceNow

Align Investments To Business Value
sponsored by ServiceNow
EBRIEF: Antiquated work methods, poor visibility and multiple tools can create disconnected strategy to execution. Open up this brief to take a look at three platforms that may be able to help solve this problem and why.
Posted: 10 Mar 2021 | Published: 10 Mar 2021

ServiceNow

The top 3 IT pains of the new reality and how to solve them with ITSM plus ITOM
sponsored by ServiceNow
WHITE PAPER: In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these pain points—and learn how to start solving them.
Posted: 09 Mar 2021 | Published: 09 Mar 2021

ServiceNow

Deliver Smart Solutions That Stay Ahead Of Evolving Expectations
sponsored by ServiceNow
WHITE PAPER: Incorporating AI into ITSM can help make service tools smarter and service teams more effective. Open up this white paper to take a look at how AI can help IT services improve performance at scale, covering three steps to faster and smarter IT service, how to find a service platform that benefits everyone and more.
Posted: 04 Mar 2021 | Published: 04 Mar 2021

ServiceNow

Buyer’s guide to choosing the right remote support tool for a remote workforce
sponsored by LogMeIn Rescue
WHITE PAPER: Read up on this guide to help your IT team select the best remote support tool for your organization to address the demands on IT today. Plus, a remote support checklist to print out and keep on hand during the decision process.
Posted: 02 Mar 2021 | Published: 02 Mar 2021

LogMeIn Rescue

$40K Saved In Operational Costs In Less Than A Year
sponsored by Liongard
CASE STUDY: An MSP needed a new tool to improve service delivery, consolidate data into a single portal and improve their average time to resolution (ATR). Open up this case study to see how one leading vendor was able to help the MSP improve their ATR by 62% and save them thousands of dollars in operational costs.
Posted: 01 Feb 2021 | Published: 01 Feb 2021

Liongard

Deliver smart, responsive IT services in an always changing world with ITSM Pro
sponsored by ServiceNow
WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.
Posted: 01 Feb 2021 | Published: 01 Feb 2021

ServiceNow

5 best practices for resilient, reliable, remote IT services
sponsored by ServiceNow
WHITE PAPER: This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.
Posted: 01 Feb 2021 | Published: 01 Feb 2021

ServiceNow

The future of IT is now
sponsored by ServiceNow
WHITE PAPER: IT no longer merely supports commercial and organization growth – they are the primary driver. It’s up to IT to come up with digital transformation initiatives and move them forward. This whitepaper uncovers 9 ways to accelerate digital transformation in your organization, such as deploying AI and breaking down silos. Download now to learn more.
Posted: 28 Jan 2021 | Published: 28 Jan 2021

ServiceNow

AIOps 101: The Essential Guide to Everything AIOps
sponsored by ServiceNow
EGUIDE: There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.
Posted: 19 Jan 2021 | Published: 15 Jan 2021

ServiceNow

Monitoring & Alerting Best Practices Guide
sponsored by LogicMonitor
WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

LogicMonitor

Software demo: Early warning system for modern IT infrastructure monitoring
sponsored by LogicMonitor
SOFTWARE DEMO: Click to watch this demo video of an early warning system platform for modern IT infrastructure – which proactively prevents problems to minimize downtime and slowdowns that may negatively affect your organization.
Posted: 14 Jan 2021 | Premiered: 14 Jan 2021

LogicMonitor

Webinar: Best practices for effective IT alerting
sponsored by LogicMonitor
WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.
Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

LogicMonitor

The Ultimate Buyers Guide to Managed IT Services
sponsored by OneNeck IT
WHITE PAPER: The value that managed IT services ultimately deliver can vary significantly from provider to provider. Save a copy of this 20-page eBook to access an in-depth overview of managed IT services and to learn what attributes to look for in potential providers.
Posted: 11 Jan 2021 | Published: 11 Jan 2021

OneNeck IT

The Observability Pipeline Buyer’s Guide
sponsored by Cribl.io
WHITE PAPER: Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization.
Posted: 23 Dec 2020 | Published: 23 Dec 2020

Cribl.io

Guide to Mainframe and IBM i Configuration Items in ServiceNow®
sponsored by Precisely
WHITE PAPER: Many platforms don't natively discover CIs from IBM i systems and IBM mainframes. Dive into this guide to uncover IBM i configuration item classes, as well as how to find platforms that integrate traditional IBM platforms.
Posted: 01 Dec 2020 | Published: 01 Dec 2020

Precisely

IT Service Management Is Advancing With The Times
sponsored by ServiceNow
WHITE PAPER: While ITSM has been able to improve employee experience, experts at Forrester wanted to evaluate organization's recent views on ITSM, such as their new priorities and investments. Download this report from Forrester to uncover key findings of the study, as well as recommendations for ITSM best practices and tools.
Posted: 30 Nov 2020 | Published: 01 Sep 2020

ServiceNow

Service Intelligence: Putting Intelligence into ITSM Tools
sponsored by Splunk
EGUIDE: What exactly is service intelligence and how does it work with ITSM tools? Download this E-Guide to discover the answers to these questions, as well as service intelligence's practical uses in the context of enterprise IT.
Posted: 09 Dec 2020 | Published: 03 Dec 2020

Splunk
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