ITSM: Connecting Service Desk Operations to IT Strategies

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The way IT managers make the connection between implementing communications technology strategies and the service desk has fundamentally changed as a result of ITIL and IT service management (ITSM). How did this happen? What are the changes? Why can’t this be overlooked by any IT manager regardless of company size?

This expert e-guide dives into the two phases within ITIL that should be of interest to ITIL managers or frankly, any proactive IT pro who wants to stay a step ahead of his or her peers.

Read on as we also uncover three actions you can take to ensure that your strategies are tied to the service desk. The first one? Deploy services into the live environment so that new and existing services work in harmony. Download today and discover the other two…and so much more.

Feb 8, 2021
May 27, 2014
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