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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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Insource Surgical Care Affiliates
sponsored by ServiceNow
WEBCAST: When Surgical Care Affiliates (SCA) wanted to improve their IT management abilities, visibility into their projects, and better allocate resources across their business, they turned to ServiceNow’s solution for ITBM. Tune in to this webinar to learn how InSource helped SCA deploy this solution and quickly optimize their business processes.
Posted: 22 Oct 2021 | Premiered: Oct 22, 2021

ServiceNow

Negotiating Public Cloud
sponsored by ClearEdge
WEBCAST: Watch "IaaS: Public Cloud Buying Trends" to learn the pros and cons of different deal structures and explore the hidden pitfalls and opportunities lurking within your "commodity spend."
Posted: 14 Sep 2021 | Premiered: Jun 3, 2021

ClearEdge

Building a SAM Program: Where to Start?
sponsored by ClearEdge
WEBCAST: Research indicates 70+% of organizations do not have a formal SAM program. Yet studies also show rigorous SAM programs deliver up to 25% savings on software costs. But just adopting a SAM tool is not a silver bullet. View this webinar to learn how to succeed.
Posted: 10 Sep 2021 | Premiered: Dec 17, 2020

ClearEdge

2020 Naughty Vendor List Revealed
sponsored by ClearEdge
WEBCAST: Each December, ClearEdge Partners, a consulting firm that advises IT buyers how to successfully negotiate with key IT vendors, looks back over the last twelve months at the behavior of the industry's top suppliers and shines a light on who's not been very nice to their customers. Check out this webinar to learn which vendors made the list.
Posted: 10 Sep 2021 | Premiered: Dec 15, 2020

ClearEdge

Microsoft Deal-Makers Toolkit
sponsored by ClearEdge
WEBCAST: This webinar, "Microsoft Deal-Makers Toolkit," outlines Microsoft's sales strategy and how you can neutralize it before your next purchase or renewal.
Posted: 10 Sep 2021 | Premiered: Feb 10, 2021

ClearEdge

Microsoft M365: Understanding Your Entitlements and Usage
sponsored by ClearEdge
WEBCAST: This webinar discusses the important concepts and components of Microsoft 365 Suites suites to help you reduce compliance risks and improve the management and optimization of your cloud licenses.
Posted: 10 Sep 2021 | Premiered: Mar 9, 2021

ClearEdge

Oracle Deal-Makers Toolkit
sponsored by ClearEdge
WEBCAST: Oracle customers are well advised to prepare for sales engagements long before an upcoming purchase or renewal and to exercise extreme caution. Watch our "Oracle Deal-Makers Toolkit" webinar to learn how to avoid the numerous landmines in your next deal.
Posted: 10 Sep 2021 | Premiered: Feb 10, 2021

ClearEdge

ServiceNow Deal-Makers Toolkit
sponsored by ClearEdge
WEBCAST: To gain the upper hand before your next purchase or renewal, watch this webinar, "ServiceNow Deal-Makers Toolkit", to find insights into ServiceNow's recent behavior, proven methods to combat sales strategies, an inside look at the ServiceNow playbook, and more.
Posted: 09 Sep 2021 | Premiered: Feb 10, 2021

ClearEdge

Introduction to Leverage Management
sponsored by ClearEdge
WEBCAST: Today's IT buyers are focused on more than just getting the best price. They must juggle cloud migration, software audits, decentralized IT, internal stakeholder alignment and vendor relationships. This webinar reviews the business impact of current supplier sales tactics, reveals the three main sources of leverage, and more.
Posted: 09 Sep 2021 | Premiered: Mar 11, 2021

ClearEdge

Software Asset Management
sponsored by ClearEdge
WEBCAST: SAM can be overwhelming: it requires significant investment in resources and tools but can still fail to prevent out of-control costs and software audit findings. This webinar reviews best practices for SAM, including tips and gotchas from a team of former software auditors.
Posted: 09 Sep 2021 | Premiered: Apr 1, 2021

ClearEdge

SaaS Buying Trends 2021
sponsored by ClearEdge
WEBCAST: Demand for Software-as-a-Service (SaaS) continues to increase as organizations accelerate IT transformation initiatives and suppliers move to SaaS-only offerings to meet Wall Street expectations. This webinar examines SaaS buying trends in 2021.
Posted: 09 Sep 2021 | Premiered: Mar 25, 2021

ClearEdge

Optimizing Managed Print Services Spend Webinar
sponsored by ClearEdge
WEBCAST: The managed print services industry has suffered mightily due to the dramatic shift to virtual communication brought on by the pandemic. Because many customers are not printing much of anything anymore, now is the time to inspect managed print contracts and develop a needs-based plan for these services going forward. This webinar shows how.
Posted: 09 Sep 2021 | Premiered: May 19, 2021

ClearEdge

Building Growth into Subscription Models
sponsored by ClearEdge
WEBCAST: As multi-year subscription agreements become the norm, several common pitfalls continue to affect enterprise buyers. This webinar highlights pitfalls and misconceptions which can cost buyers millions.
Posted: 09 Sep 2021 | Premiered: Jun 1, 2021

ClearEdge

Top Gotchas in an IT Contract
sponsored by ClearEdge
WEBCAST: In today's fast-paced environment of IT innovation, pressure to execute deals quickly can undermine your ROI due to traps hidden in contractual language in technology purchase agreements. This webinar discusses how to identify and mitigate these hidden time bombs before they bust your budget and derail your organization's goals.
Posted: 09 Sep 2021 | Premiered: Jul 15, 2021

ClearEdge

SAM Governance Best Practices
sponsored by ClearEdge
WEBCAST: Establishing a strong SAM governance model is key to unlocking the promised benefits of a SAM program. This webinar discusses the importance of establishing a SAM Governance Model, revealing the top reasons SAM programs fail, the keys to SAM success, and more.
Posted: 09 Sep 2021 | Premiered: Jun 16, 2021

ClearEdge

Gain Key Insights From Texas’ Digital Transformation Webinar
sponsored by Capgemini
WEBCAST: In this webinar, learn about the State of Texas’ digital transformation journey with the help of Capgemini and ServiceNow. Watch now to learn more.
Posted: 27 Jul 2021 | Premiered: Jul 27, 2021

Capgemini

CPP InVision Managed Services
sponsored by CPP Associates
VIDEO: Check out this short video to learn how you can cut IT service costs and drive innovation and revenue with CPP InVision Managed Services, with end-to-end IT managed services that expand the breadth and depth of your ongoing technology support, maintenance, and security.
Posted: 12 Jul 2021 | Premiered: 12 Jul 2021

CPP Associates

Software demo: Early warning system for modern IT infrastructure monitoring
sponsored by LogicMonitor
SOFTWARE DEMO: Click to watch this demo video of an early warning system platform for modern IT infrastructure – which proactively prevents problems to minimize downtime and slowdowns that may negatively affect your organization.
Posted: 14 Jan 2021 | Premiered: 14 Jan 2021

LogicMonitor

Webinar: Best practices for effective IT alerting
sponsored by LogicMonitor
WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.
Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

LogicMonitor

ITSM and Digital Transformation
sponsored by Serviceaide
WEBCAST: Hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.
Posted: 17 Jun 2019 | Premiered: Nov 27, 2018

Serviceaide

Automation: The Key to Self-Service
sponsored by Serviceaide
WEBCAST: As request volumes continue to escalate, there's been a new focus on shifting IT self-service from just a request channel to a fulfillment channel as well. Jump into this webinar to scope out the various challenges of modern self-service IT platforms, and how introducing automation and AI-infused tech can alleviate them.
Posted: 28 May 2019 | Premiered: May 28, 2019

Serviceaide

Use Analytics to Find Problems and Avoid Outages
sponsored by IBM
WEBCAST: Tune into the following webinar to learn how IBM can help you with operations, performance, analytics, automation and delivery of your IT services in today's complex on-premises, hybrid, and cloud environments.
Posted: 24 Oct 2014 | Premiered: Oct 24, 2014

IBM

Get Cost Visibility and Chargeback for Your Cloud Services
sponsored by Hewlett Packard Enterprise
VIRTUAL ENVIRONMENT: This in-depth webcast, presented by Daniel Galecki, a software veteran and IT asset management guru, covers the IT transformation from a cost center to an IT service broker, and explains why analysts agree that chargeback is critical to the success of your cloud projects.
Posted: 17 Jun 2014 | Premiered: 10 Jun 2014

Hewlett Packard Enterprise

Become an Automated, Agile Enterprise
sponsored by Hewlett Packard Enterprise
WEBCAST: The pressure is on for IT to become more agile, and while many organizations have responded by leveraging cloud and automation, the promise of seamless service delivery often goes unfulfilled. In this webcast, discover a better approach to automation that takes inspiration from the manufacturing world -- IT as an "assembly line."
Posted: 12 Jun 2014 | Premiered: Jun 12, 2014

Hewlett Packard Enterprise

Top Tips for Collecting, Storing, and Analyzing Operations Log Data
sponsored by Hewlett Packard Enterprise
WEBCAST: View this webcast to learn about an operations log intelligence program that enables you to easily collect, centralize, archive and search your log files. Watch now for a brief demonstration of this software and explore the many benefits it can offer your organization.
Posted: 09 Jun 2014 | Premiered: Jun 9, 2014

Hewlett Packard Enterprise
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