IT Service Management White Papers ( ITSM ) Software Downloads, Definition and Webcasts

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SOA Governance and Test Update sponsored by IBM EGUIDE: In this E-Guide, readers will hear from experts in the space (including well-known David Linthicum) around SOA governance and its relationship with lightweight, flexible enterprise architecture. Posted: 09 Oct 2013 \| Published: 09 Oct 2013 TOPICS: Enterprise Architectures \| Enterprise Systems \| IT Governance \| IT Infrastructure \| IT Service Management \| IT Services \| SOA \| SOA Governance \| Web Services

Keep Users Happy by Integrating IT Operations and IT Support sponsored by BMC Software, Inc. WHITE PAPER: This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business. Posted: 08 Oct 2013 \| Published: 09 Oct 2012 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Workforce

Connecting the Clouds: Best Practices for Integrating IT Service Management sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service. Posted: 08 Oct 2013 \| Published: 08 Oct 2013 TOPICS: Cloud Computing \| Integration Server Software \| IT Infrastructure \| IT Management \| IT Service Management \| ITIL \| Software as a Service

Taking Real Control of Cloud Governance sponsored by TechTarget CIO EZINE: In this month's issue of CIO Decisions, SearchCIO Senior Features Writer Karen Goulart dives into the fray, asking CIOs and experts what it takes to build a strong cloud computing governance program and how to succeed as an IT service broker. Posted: 03 Oct 2013 \| Published: 03 Oct 2013 TOPICS: CIOs \| Cloud Computing \| Cloud Management \| Collaboration \| Data Governance \| Data Management \| ERP \| IT Departments \| IT Governance \| IT Management \| IT Service Management \| Social Computing \| Social Networking

Run SAP Services Fact Sheet sponsored by Hewlett Packard Enterprise WHITE PAPER: If you run SAP systems, you know that managing a complex landscape can be challenging - but it's also necessary. Fortunately, this resource introduces a way to manage your SAP services more efficiently and effectively, by implementing application lifecycle management (ALM) standards. Posted: 27 Sep 2013 \| Published: 28 May 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| IT Management \| IT Service Management \| SAP (Product)

Case Study: Peet's Coffee & Tea Sets Direction for Growth with Outstanding Quality sponsored by Junction Solutions CASE STUDY: In this case study, discover how Peet's Coffee & Tea leveraged a unified business management technology to overcome the challenges of a legacy business management system. Posted: 16 Sep 2013 \| Published: 31 Dec 2010 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Service Management \| Inventory Management \| IT Infrastructure \| IT Management \| IT Service Management \| Order Management Systems \| Reporting Software \| Supply Chain Management

Mi E-Zine: Big Data, Big Changes sponsored by IBM. EZINE: This edition of the Modern Infrastructure e-zine features articles discussing how today’s It departments can properly plan for big data in their organization. Posted: 12 Sep 2013 \| Published: 29 Mar 2013 TOPICS: Data Analytics \| Data Center Management \| Data Governance \| Data Integration \| Data Management \| Data Security \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| IT Asset Management \| IT Management \| IT Service Management

Take Your ITSM Strategy to the Stratosphere sponsored by TechTarget CIO EBOOK: In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. Posted: 06 Sep 2013 \| Published: 06 Sep 2013 TOPICS: CIOs \| Cloud Computing \| Cloud Management \| Data Management \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| Mobile Device Management \| Mobile Workers \| Social Computing

The Ultimate Technology Business Management Guide sponsored by Apptio WHITE PAPER: In this asset, read about Apptio, the leading provider of TBM solutions. Their suite of applications and SaaS delivery model provide IT organizations an efficient and cost effective approach to quickly adopt and realize the ongoing benefits of TBM. Posted: 03 Sep 2013 \| Published: 03 Sep 2013 TOPICS: Application Development \| Application Infrastructure \| Application Performance Management \| Applications Management \| Cloud Computing \| IT Service Management \| ITIL \| SaaS ERP

Tricks of the IT Managed Services Trade sponsored by LabTech Software EGUIDE: In this e-guide, brought to you by SearchBusinessAnalytics, learn how your peers met success via a range of outsourcing solutions including ITaaS, SaaS, and more. Posted: 30 Aug 2013 \| Published: 30 Aug 2013 TOPICS: Cloud Computing \| Host Management \| Hosting Services \| Infrastructure as a Service (IaaS) \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| IT Spending \| Outsourcing \| ROI \| Software as a Service \| TCO

Service Management: Taking Business to the Next Level sponsored by LabTech Software EGUIDE: In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together. Posted: 30 Aug 2013 \| Published: 30 Aug 2013 TOPICS: Business Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Channel Management \| Cloud Computing \| Data Governance \| Data Management \| Data Management Software \| Data Modeling \| Data Profiling \| Hybrid clouds \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| Master Data Management \| Service Level Management \| SOA

Converged Infrastructure Trend 2- New skill sets sponsored by Hewlett-Packard Enterprise and Intel ® VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT. Posted: 29 Jul 2013 \| Premiered: 29 Jul 2013 TOPICS: IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

How modern custom applications can spur business growth. sponsored by ServiceNow WHITE PAPER: Access this resource to learn about an advanced platform for ITSM that can help you empower your end-users to build their own custom applications. Discover the key advantages this approach can offer to your IT shop, end-users, and business as a whole and explore various customer success stories from your peers. Posted: 24 Jul 2013 \| Published: 24 Jul 2013 TOPICS: Application Development \| Application Development and Integration Services \| Application Life-Cycle Management \| Applications Management \| IT Service Management \| Systems Management

Next Gen IT and the Cloud sponsored by ServiceNow WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services. Posted: 24 Jul 2013 \| Published: 24 Jul 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Cloud Computing \| Cloud Management \| Enterprise Systems \| IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| Security \| Systems Management \| Systems Operations

START small, grow tall: Why cloud now sponsored by HP & Intel® WHITE PAPER: Read this white paper to gain insights on how you can accelerate and streamline your cloud migration by taking advantage of an advanced set of technologies. Realize the benefits their extensive list of features can deliver to your organization and discover how they can help you overcome common cloud challenges. Posted: 23 Jul 2013 \| Published: 31 May 2011 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| IT Infrastructure \| IT Service Management \| Public Cloud \| Public cloud computing

Gartner IT Financial, Procurement & Asset Management Summit 2013 sponsored by Gartner BROCHURE: This brochure outlines the Gartner IT Financial, Procurement & Asset Management Summit 2013, a conference that aims to help you destroy legacy costs and create value from new technologies and trends. View now to learn more! Posted: 19 Jul 2013 \| Published: 19 Jul 2013 TOPICS: Asset Management (Finance) \| Asset Management Services \| Financial Management \| Hosting Services \| IT Asset Management \| IT Best Practices \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| IT Spending \| ITIL \| Leadership \| Outsourcing \| Procurement \| Software Licensing \| Spend Management \| Vendor Selection \| Vendors

Gartner Outsourcing & Strategic Partnerships Summit 2013 sponsored by Gartner BROCHURE: The Gartner Outsourcing & Strategic Partnerships Summit 2013 this September allows you to rethink your outsourcing strategies and discuss best practices with your peers to help you achieve the most from your outsourcing efforts. Posted: 19 Jul 2013 \| Published: 19 Jul 2013 TOPICS: Business Intelligence \| Business Management \| Business Process Automation \| CEOs \| CIOs \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| Outsourcing \| Partnerships \| Service Level Management

Realizing integrated interconnected service chain sponsored by IBM WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise. Posted: 17 Jul 2013 \| Published: 30 Jun 2012 TOPICS: Cloud Computing \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL \| Outsourcing \| Service Level Management

Top 10 Considerations for Selecting the Right RMM Solution sponsored by LabTech Software EBOOK: Read this eBook for tips to ensure you select the RMM solution that is best for your IT services business. Posted: 17 Jul 2013 \| Published: 17 Jul 2013 TOPICS: IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| Remote Network Management

Oracle Information Architecture: An Architect’s Guide to Big Data sponsored by Oracle Corporation UK Ltd WHITE PAPER: Access this helpful resource to explore how to add big data capabilities to your mainstream information architecture, learn how to plan for the adoption of new tools from an enterprise architecture perspective, and get six best practices for big data projects. Posted: 17 Jul 2013 \| Published: 31 Aug 2012 TOPICS: Data Analytics \| Data Center Management \| Data Governance \| Data Management \| Data Mining \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| Oracle (Product)

CIO Insights: Fortifying ITIL and Change Management Strategies for Business Benefit sponsored by FrontRange Solutions Inc. EGUIDE: This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy. Posted: 08 Jul 2013 \| Published: 08 Jul 2013 TOPICS: Business Management \| Business Performance Management \| Business Service Management \| Change Management \| CIOs \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services \| ITIL

CIO Tips for Seeing the ITIL Light sponsored by FrontRange Solutions Inc. EGUIDE: CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light. Posted: 08 Jul 2013 \| Published: 08 Jul 2013 TOPICS: Business Management \| Business Performance Management \| Business Service Management \| CIOs \| IT Best Practices \| IT Governance \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services \| ITIL

Hybrid ITSM: Because having one option isn't an option sponsored by FrontRange Solutions Inc. VIRTUAL ENVIRONMENT: This interactive resource discusses how you can make your business more efficient, compliant, and secured with the help of a hybrid IT service management solution. Posted: 28 Jun 2013 \| Premiered: 28 Jun 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Service Management \| IT Services \| IT Systems

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing sponsored by FrontRange Solutions Inc. WHITE PAPER: This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. Posted: 28 Jun 2013 \| Published: 31 Oct 2012 TOPICS: Data Center Consolidation \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

Hybrid IT Service Management sponsored by FrontRange Solutions Inc. VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more. Posted: 28 Jun 2013 \| Premiered: 28 Jun 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Processes \| Business Service Management \| CIOs \| Cloud Computing \| IT Best Practices \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Management Service Providers

IT Service Management Reports