IT Service Management

IT Service Management White Papers (View All Report Types)
The top 3 IT pains of the new reality and how to solve them with ITSM plus ITOM
sponsored by ServiceNow
WHITE PAPER: In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these pain points—and learn how to start solving them.
Posted: 14 Apr 2022 | Published: 14 Apr 2022

ServiceNow

Deliver More Value From IT Service Management With Servicenow
sponsored by Red Hat
WHITE PAPER: This paper showcases five ways that the Red Hat Ansible Certified Content collection for ServiceNow aims to help your organization get more value from your ITSM platforms. Open now to take a closer look.
Posted: 04 Nov 2021 | Published: 04 Jun 2021

Red Hat

5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management (ITSM)
sponsored by Serviceaide
WHITE PAPER: Finding the right virtual agent for your organization requires considerable thought and a thorough evaluation of vendors. This white paper contains five questions to ask when determining the right virtual agent for ITSM. Open now to get started.
Posted: 30 Jul 2021 | Published: 30 Jul 2021

Serviceaide

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Applying process automation can help organizations reach their key business goals. The initial challenge, however, is in finding the right processes to automate. Open up this white paper to explore why this may be an opportunity for partnership between human-support agents and intelligent, AI-driven technology.
Posted: 28 Jul 2021 | Published: 28 Jul 2021

Serviceaide

5 best practices for resilient, reliable, remote IT services
sponsored by ServiceNow
WHITE PAPER: Eliminate backlogs and fire drills once and for all. Download this eBook covering best practices for separating incidents from service requests, providing self-service options, and delivering anywhere, anytime access, tracking assets automatically, consolidating redundant applications.
Posted: 22 Jul 2021 | Published: 22 Jul 2021

ServiceNow

When Budgets Are Tight – Implement A Virtual Agent
sponsored by Serviceaide
WHITE PAPER: When it comes to customer service experience, long wait times, incorrect answers or unfriendly service often means lost opportunity and lost sales. Open up this whitepaper to see how you can use a virtual agent to not only to save money but also to improve customer experience and productivity.
Posted: 22 Jul 2021 | Published: 22 Jul 2021

Serviceaide

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
WHITE PAPER: ITSM has become a great candidate for building a partnership between human service desk agents and AI-driven virtual agents. Open this paper to explore new ways of delivering industry-specific IT services to business users with ITSM virtual agent technology, covering use cases in higher education, government agencies, healthcare, and manufacturing.
Posted: 20 Jul 2021 | Published: 20 Jul 2021

Serviceaide

Inside Chatbots – Answer Bot vs. Personal Assistant vs. Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER: Answer bots, personal assistants, and virtual support agents are all terms used interchangeably, but are they really the same thing? Open up this paper to take a deep dive into each of these chatbot solutions, and what they can and cannot do when applied to a service desk, to see which one provides the most business value for organizations.
Posted: 16 Jul 2021 | Published: 16 Jul 2021

Serviceaide

Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER: Why are so many IT service desks tools getting overly complicated and costly? This paper explains how IT teams can go back to the basics with ITSM tools, the benefits of upgrading to a SaaS model, what to look for in your next ITSM solution, and more. Download now to get started.
Posted: 12 Jul 2021 | Published: 12 Jul 2021

Serviceaide

Building a Better Tomorrow: IT Automation & Virtual Agents
sponsored by Serviceaide
WHITE PAPER: IT admins are finding themselves overwhelmed and overworked. This paper dives into the history of how our service desks have reached this point, and why IT automation and virtual agents are the next step in this new world of innovation and consumer expectations. Open now to take a look.
Posted: 09 Jul 2021 | Published: 09 Jul 2021

Serviceaide

How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER: Machine learning and virtual assistants have risen in popularity over the past few years, but it’s important to take a practical approach when implementing it in your organization. Open up this eBook for some steps you can take when considering the next generation of ITSM platforms with AI technology.
Posted: 07 Jul 2021 | Published: 07 Jul 2021

Serviceaide

24x7 Customer Service Without Additional Headcount
sponsored by Serviceaide
WHITE PAPER: The experience you provide your customers can be as valuable as the product you offer. The IT service desk perfectly demonstrates how understanding customer needs, digitizing processes, and offering a strong support team is key, but it can get expensive. Open up this white paper to see how to refine the customer experience, without the extra cost.
Posted: 28 Jun 2021 | Published: 28 Jun 2021

Serviceaide

2021: Why Enterprise Service Management Is Still A Hot Topic
sponsored by Serviceaide
WHITE PAPER: In a paper by Enterprise Management Associates, over 85% of organizations say they are using enterprise service management (ESM) tools in some capacity and that will only continue to grow in 2021.Open up this paper to uncover five trends that are keeping ESM relevant, a snapshot of ESM use cases, key statistics, and more.
Posted: 28 Jun 2021 | Published: 28 Jun 2021

Serviceaide

Aisera AI automation holds the promise of new life and excellence for existing ITSM systems
sponsored by Aisera
WHITE PAPER: According to a recent survey, half of the ITSM implementations in place are candidates for replacement in the near term. This paper chronicles the major drivers behind this movement, takes a look at ESM, and explores how Aisera’s AI automation platforms can help delay the need for wholesale replacement. Download now to read more.
Posted: 15 Jun 2021 | Published: 15 Jun 2021

Aisera

Delivering uninterrupted digital services at speed requires predictive AIOps
sponsored by ServiceNow
WHITE PAPER: As organizations transition from traditional on-prem infrastructure to virtual servers and the cloud, the number of alerts and unforeseen problems force IT teams to be both reactive and proactive at the same time – a near impossible task. Enter: AI-powered service operations. Open up this e-book to learn more.
Posted: 07 Apr 2021 | Published: 07 Apr 2021

ServiceNow

The Observability Pipeline Buyer’s Guide
sponsored by Cribl.io
WHITE PAPER: Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization.
Posted: 08 Feb 2021 | Published: 23 Dec 2020

Cribl.io

The Ultimate Buyers Guide to Managed IT Services
sponsored by OneNeck IT
WHITE PAPER: The value that managed IT services ultimately deliver can vary significantly from provider to provider. Save a copy of this 20-page eBook to access an in-depth overview of managed IT services and to learn what attributes to look for in potential providers.
Posted: 11 Jan 2021 | Published: 11 Jan 2021

OneNeck IT

The Five Challenges Of Modern It Operations
sponsored by OpsRamp
WHITE PAPER: Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

OpsRamp

Reimagining IT Service Delivery and Operations in Unimagined Times
sponsored by ServiceNow
WHITE PAPER: Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

ServiceNow

Digital Transformation: Reduce Barriers to Employee Productivity with Enterprise Service Management
sponsored by Serviceaide
WHITE PAPER: ITSM strategies grow more and more efficient thanks to steady adoption of key Agile and DevOps principles. Dive into this white paper to learn how enterprise service management tools can impact other areas of the business – not just IT.
Posted: 11 Jun 2020 | Published: 11 Jun 2020

Serviceaide

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner
sponsored by Serviceaide
WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.
Posted: 09 Jun 2020 | Published: 09 Jun 2020

Serviceaide

SaaS vs. On-Premises ITSM: 6 Critical Considerations
sponsored by Serviceaide
WHITE PAPER: While IT service management (ITSM) was born and raised in the data center, SaaS-based ITSM platforms can deliver features on-premises infrastructure simply can't. Click inside to see how on-prem and SaaS ITSM hosting options stack up when compared head-to-head on factors like security, cost, efficiency, and more.
Posted: 28 May 2019 | Published: 28 May 2019

Serviceaide

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
Posted: 01 May 2019 | Published: 01 May 2019

Serviceaide

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide