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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management White Papers (View All Report Types)
1 - 25 of 293 Matches Previous Page  |  Next Page
The Business Value of Red Hat CloudForms
sponsored by Red Hat
WHITE PAPER: This report highlights a vendor-agnostic platform for self-service provisioning and workload life-cycle management across hybrid multivendor virtualized, private cloud, public cloud, and container-based environments. Download now to learn how to use this tool to deliver services with agility across your entire ecosystem.
Posted: 08 Feb 2018 | Published: 31 Oct 2017

Red Hat

Finding Flexibility with Microservices, Containers, and Runtimes
sponsored by Red Hat
WHITE PAPER: There are pragmatic ways for developers to gain the benefits of microservice design via new programming models and frameworks. Read on as this Forrester report highlights three emerging methods, their impact, and how to leverage the outlined strategies to overcome microservices' complexity.
Posted: 07 Feb 2018 | Published: 31 Dec 2016

Red Hat

Mobile Devices: The New Support Frontier for IT
sponsored by LogMeIn Rescue
WHITE PAPER: Discover 5 benefits of offering mobility support capabilities to your help desk services, such as increased employee satisfaction and loyalty, and more help for your remote workers.
Posted: 05 Feb 2018 | Published: 05 Feb 2018

LogMeIn Rescue

How Cloud Skills Are Accelerating the Careers of IT Professionals
sponsored by Microsoft
WHITE PAPER: Written for IT pros, this white paper helps professionals plot their self-development and certification paths to maximize career potential with strong cloud skills. Read on to learn the most influential skills cloud pros should possess, and more.
Posted: 05 Feb 2018 | Published: 31 May 2017

Microsoft

5 key elements of successful DevOps post-deployment
sponsored by Microsoft - New Relic
WHITE PAPER: This e-guide offers both IT and Ops Managers and Developers information on how a DevOps approach to monitoring IT systems performance can quickly improve business results. Download the e-guide now.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

Microsoft - New Relic

Biggest tech support time-wasters
sponsored by GoToAssist
WHITE PAPER: Access this infographic to learn the 3 most common roadblocks harming IT service management systems, and how you can avoid them at your organization.
Posted: 01 Feb 2018 | Published: 01 Feb 2018

GoToAssist

Taking IT To The Next Level
sponsored by Splunk
WHITE PAPER: Digitization is changing the way all of us do business, and now is the time to act by exploring new priorities for your IT team. Read this whitepaper to learn how DevOps and container management can bring your organization into the age of digitization.
Posted: 29 Jan 2018 | Published: 31 Dec 2017

Splunk

Why Today's Approaches Fail - and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER: IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e‑commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.
Posted: 26 Jan 2018 | Published: 31 Dec 2016

ServiceNow

Leading Software Services Provider Lowers Ticket Volume and Accelerates Incident Response
sponsored by ServiceNow
WHITE PAPER: Read this case study from a leading global software provider to learn how an event management solution can bring your organization reduced ticket volumes, faster incident response, and continuous improvement thanks to end-to-end visibility.
Posted: 26 Jan 2018 | Published: 31 Dec 2017

ServiceNow

Make Your IT Events Less Eventful
sponsored by Splunk
WHITE PAPER: The complexity of modern IT environments is leaving IT with apps that flood them with events, false positives, and useless alerts. IT needs tools that enable them to identify and solve the issues that matter most. Access this white paper to learn how deploying an event analytics tool eases this task with data-driven insights.
Posted: 26 Jan 2018 | Published: 19 Dec 2017

Splunk

v
sponsored by ServiceNow
WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018

ServiceNow

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017

ServiceNow

5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018

ServiceNow

Unleash the Creative Force of Today's Workers
sponsored by Dell and Intel
WHITE PAPER: Companies with happier employees have 81% higher customer satisfaction. Read on to learn how to foster greater workforce productivity by deploying a portfolio of technologies that empowers the creative workforce. You'll see how employee satisfaction leads to generating new products, services, and more satisfied customers.
Posted: 24 Jan 2018 | Published: 31 Dec 2017

Dell and Intel

Oshkosh Corporation Drives Enterprise Wide Service Revolution
sponsored by ServiceNow
WHITE PAPER: Oshkosh Corporation has made 15 acquisitions since 1996. While they've experienced great growth, they've been left trying to consolidate multiple service desks and other disconnected IT tools. Access this case study to find out how Oshkosh was able to consolidate their legacy tools into a single unified IT management platform.
Posted: 23 Jan 2018 | Published: 31 Dec 2017

ServiceNow

The Total Economic Impact™ Of ServiceNow
sponsored by ServiceNow
WHITE PAPER: Take a look at this cost analysis of an ITSM and ITOM upgrade and see how others have seen ROIs of up to $9.7 million.
Posted: 23 Jan 2018 | Published: 23 Jan 2018

ServiceNow

Major Food Retailer Takes Control of Mission-Critical Business Services
sponsored by ServiceNow
WHITE PAPER: Service maps can keep you in the know on how your business services are configured, but if these maps are updated manually, they are likely more trouble than they're worth. Read this case study to see how ServiceNow can keep always up-to-date service maps for your organization.
Posted: 23 Jan 2018 | Published: 31 Dec 2016

ServiceNow

ITOM Enterprise Solution Overview
sponsored by ServiceNow
WHITE PAPER: Use ServiceNow's IT Operations Management solution to drill down to the root of service outages and take fast, contextually-aware action to remediate. Learn more in this datasheet.
Posted: 22 Jan 2018 | Published: 31 Dec 2017

ServiceNow

IT Service Management Blueprint Accelerate Service Delivery with Automation
sponsored by ServiceNow
WHITE PAPER: Check out this white paper to learn about a service desk automation solution that will reduce cycle time, empower your employees, and increase productivity.
Posted: 22 Jan 2018 | Published: 31 Dec 2017

ServiceNow

IT Service Management Blueprint: Define Your Services for Fast and Accurate Service Delivery
sponsored by ServiceNow
WHITE PAPER: How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.
Posted: 19 Jan 2018 | Published: 19 Jan 2018

ServiceNow

The Total Economic Impact of ServiceNow
sponsored by ServiceNow
WHITE PAPER: Take a look at this infographic to see exactly what these ITSM customers have to say about ServiceNow and how the solution might fit into your organization.
Posted: 18 Jan 2018 | Published: 31 Dec 2017

ServiceNow

IT Service Management Blueprint: Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers.
Posted: 18 Jan 2018 | Published: 31 Dec 2017

ServiceNow

The ITSM Buyer's Guide: 5 Must Have-Criteria in a Next Generation ITSM Solution
sponsored by SunView Software Inc.
WHITE PAPER: ITSM today is reactive and siloed, but a different solution will be required to bring your organization into the modern era of digital transformation. Take a look at this whitepaper to learn the five things your next generation of ITSM must do to emphasize tracking, understanding, and predicting.
Posted: 15 Jan 2018 | Published: 15 Jan 2018

SunView Software Inc.

Red Hat CloudForms Unifies and Improves Service Delivery and Management
sponsored by Red Hat
WHITE PAPER: This paper presents an economic analysis of Red Hat CloudForms, which can automate operational processes and unify service management across multivendor virtual and cloud environments. Read on to streamline service delivery with features such as automated policy enforcement and remediation, and more.
Posted: 31 Oct 2017 | Published: 31 Oct 2016

Red Hat

The Business Value of Red Hat CloudForms
sponsored by Red Hat
WHITE PAPER: This report highlights a vendor-agnostic platform for self-service provisioning and workload life-cycle management across hybrid multivendor virtualized, private cloud, public cloud, and container-based environments. Access now to deliver services and infrastructure resources with agility across the entire ecosystem, and more.
Posted: 30 Oct 2017 | Published: 30 Sep 2016

Red Hat
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