IT Management  >  

IT Service Management

RSS Feed   
ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
IT Service Management Reports
51 - 75 of 514 Matches Previous Page  |  Next Page
POTENTIAL UNLEASHED
sponsored by Netrix
EBOOK: As a business leader, your input can either help your SMB exceed its limits or halt its progress. This eBook illustrates common beliefs held by business leaders, how to break free from misconceptions, and the importance of investing in managed services.
Posted: 03 Aug 2021 | Published: 03 Aug 2021

Netrix

You can’t fix what you don’t know is broken
sponsored by ServiceNow
EBOOK: This eBook offers insights about how to plan and execute an AI-powered IT operations management transformation effort, as well as the ServiceNow workflows that can help make it all possible. Dive in now to get started.
Posted: 03 Aug 2021 | Published: 03 Aug 2021

ServiceNow

AI done wisely delivers better, faster, and more scalable IT
sponsored by ServiceNow
EBOOK: It’s time to move IT beyond the traditional “better, faster, cheaper” conundrum. AI can help organizations improve operations across all three variables, making it possible to reduce costs, increase productivity, and improve the customer experience. Access this resource to learn more.
Posted: 03 Aug 2021 | Published: 03 Aug 2021

ServiceNow

Squeeze the most ROI from your strategic initiatives
sponsored by ServiceNow
EBOOK: Maximizing ROI from strategic IT initiatives is a top digital transformation goal. This eBook offers insights on how to plan and execute a successful IT business management effort. Open now to learn more.
Posted: 02 Aug 2021 | Published: 02 Aug 2021

ServiceNow

5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management (ITSM)
sponsored by Serviceaide
WHITE PAPER: Finding the right virtual agent for your organization requires considerable thought and a thorough evaluation of vendors. This white paper contains five questions to ask when determining the right virtual agent for ITSM. Open now to get started.
Posted: 30 Jul 2021 | Published: 30 Jul 2021

Serviceaide

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Applying process automation can help organizations reach their key business goals. The initial challenge, however, is in finding the right processes to automate. Open up this white paper to explore why this may be an opportunity for partnership between human-support agents and intelligent, AI-driven technology.
Posted: 28 Jul 2021 | Published: 28 Jul 2021

Serviceaide

Gain Key Insights From Texas’ Digital Transformation Webinar
sponsored by Capgemini
WEBCAST: In this webinar, learn about the State of Texas’ digital transformation journey with the help of Capgemini and ServiceNow. Watch now to learn more.
Posted: 27 Jul 2021 | Premiered: Jul 27, 2021

Capgemini

Smarter Service Management For Campus-wide Services
sponsored by Serviceaide
DATA SHEET: Offering effective and efficient IT services is a must have in any enterprise, and educational institutions are no exception. Download this data sheet to explore Serviceaide’s complete service management suite for campus-wide services, covering benefits, capabilities, and use cases.
Posted: 22 Jul 2021 | Published: 22 Jul 2021

Serviceaide

Journey to modernizing IT services
sponsored by ServiceNow
EBOOK: Today, it's critical to deliver scalable, resilient IT services that fit the world your employees work. There are real payoffs, including boosting productivity, increasing efficiency, raising satisfaction, and getting more work done. Learn how modernizing IT services can help your workforce thrive.
Posted: 22 Jul 2021 | Published: 22 Jul 2021

ServiceNow

5 best practices for resilient, reliable, remote IT services
sponsored by ServiceNow
WHITE PAPER: Eliminate backlogs and fire drills once and for all. Download this eBook covering best practices for separating incidents from service requests, providing self-service options, and delivering anywhere, anytime access, tracking assets automatically, consolidating redundant applications.
Posted: 22 Jul 2021 | Published: 22 Jul 2021

ServiceNow

When Budgets Are Tight – Implement A Virtual Agent
sponsored by Serviceaide
WHITE PAPER: When it comes to customer service experience, long wait times, incorrect answers or unfriendly service often means lost opportunity and lost sales. Open up this whitepaper to see how you can use a virtual agent to not only to save money but also to improve customer experience and productivity.
Posted: 22 Jul 2021 | Published: 22 Jul 2021

Serviceaide

Kent County Standardizes Services from IT to Jail Maintenance in a Single Solution
sponsored by Serviceaide
CASE STUDY: When Kent County finally had the opportunity to replace their service management system, their list of needs was long. Open up this case study to see what the service solution Kent County implemented to meet all these requirements, and uncover the final results realized from the move.
Posted: 21 Jul 2021 | Published: 21 Jul 2021

Serviceaide

Multi-Function Service Desk Solution with Leading ROI
sponsored by Serviceaide
DATA SHEET: This data sheet takes a look at Servideaide’s Intelligent Service Management (ISM) platform, a full featured service management suite designed to be both simple and affordable. Open now to explore key benefits, capabilities, considerations, and more.
Posted: 20 Jul 2021 | Published: 20 Jul 2021

Serviceaide

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
WHITE PAPER: ITSM has become a great candidate for building a partnership between human service desk agents and AI-driven virtual agents. Open this paper to explore new ways of delivering industry-specific IT services to business users with ITSM virtual agent technology, covering use cases in higher education, government agencies, healthcare, and manufacturing.
Posted: 20 Jul 2021 | Published: 20 Jul 2021

Serviceaide

Affordable And Effective Service Management For All Businesses
sponsored by Serviceaide
DATA SHEET: Service requests have been increasing in volume while pressure to reduce cost grows. This paper covers how to get affordable and effective service management for all businesses with POB platforms and virtual agents. Click in now for examples of POB use cases, how to leverage a virtual agent to improve service, key statistics, and more.
Posted: 20 Jul 2021 | Published: 20 Jul 2021

Serviceaide

Signant Health Accelerates Clinical Trials
sponsored by Capgemini
CASE STUDY: After analyzing its service-desk capabilities, Signant Health knew it needed to transform the patient experience, focusing on three key goals: patient retention, support, and speed. Open up this paper to see which solution Signant Health implemented to help meet those goals, and learn how you can do the same in your organization.
Posted: 20 Jul 2021 | Published: 20 Jul 2021

Capgemini

Webinar: Media Company Reimagines Its Employee User Experience
sponsored by Capgemini
CASE STUDY: Despite running a business model of five distributed businesses that operate independently, one media company wanted uniform and consumer-grade service and support. Tune into this video to see the steps they took to reimagine their ITSM platform, as well as a look at the lessons learned and the final results of this change.
Posted: 20 Jul 2021 | Published: 20 Jul 2021

Capgemini

Inside Chatbots – Answer Bot vs. Personal Assistant vs. Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER: Answer bots, personal assistants, and virtual support agents are all terms used interchangeably, but are they really the same thing? Open up this paper to take a deep dive into each of these chatbot solutions, and what they can and cannot do when applied to a service desk, to see which one provides the most business value for organizations.
Posted: 16 Jul 2021 | Published: 16 Jul 2021

Serviceaide

A Virtual Agent That Never Stops Learning
sponsored by Serviceaide
DATA SHEET: Luma is an intelligent virtual assistant from Serviceaide that blends machine-driven support and human-based experiences to help improve both the employee and customer experience. Access this data sheet to learn more about Luma VA, covering its key benefits, ITSM integrations, features, and more.
Posted: 16 Jul 2021 | Published: 16 Jul 2021

Serviceaide

Improve service and support with Luma Knowledge
sponsored by Serviceaide
DATA SHEET: This data sheet takes a deep dive into the Luma Knowledge system – designed to improve service and support by giving organizations access to the knowledge they need to succeed. Open now to explore key features, capabilities, platforms, and more.
Posted: 15 Jul 2021 | Published: 15 Jul 2021

Serviceaide

Serviceaide Success Stories — OnStar
sponsored by Serviceaide
CASE STUDY: Open up this case study to uncover why OnStar, a subsidiary of General Motors, needed a service management platform, and see the results realized once they implemented Serviceaide’s ISM platform.
Posted: 15 Jul 2021 | Published: 15 Jul 2021

Serviceaide

The Power of Knowledge Management
sponsored by Serviceaide
INFOGRAPHIC: Every organizations has access to knowledge, but struggles to put it to use. This infographic covers the importance of knowledge management, benefits to consider, and key statistics. Open now to take a look.
Posted: 14 Jul 2021 | Published: 14 Jul 2021

Serviceaide

Nurture And Develop Your Virtual Agent’s Career
sponsored by Serviceaide
BROCHURE: When IT teams aren’t cutting it, augment your team with an intelligent virtual agent. Open up this paper to learn more about the process, and why it may be the best choice for your organization.
Posted: 14 Jul 2021 | Published: 14 Jul 2021

Serviceaide

Leverage A Virtual Agent For Maximum Impact
sponsored by Serviceaide
PRODUCT OVERVIEW: This paper showcases one of Serviceaide’s newest virtual agents, Luma, and the features and capabilities it can provide to an organization. Download now to learn more.
Posted: 13 Jul 2021 | Published: 13 Jul 2021

Serviceaide

CPP InVision Managed Services
sponsored by CPP Associates
VIDEO: Check out this short video to learn how you can cut IT service costs and drive innovation and revenue with CPP InVision Managed Services, with end-to-end IT managed services that expand the breadth and depth of your ongoing technology support, maintenance, and security.
Posted: 12 Jul 2021 | Premiered: 12 Jul 2021

CPP Associates
51 - 75 of 514 Matches Previous Page    1 2 3 4 5 6    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info  | Cookie Preferences