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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
IT Service Management Reports
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Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER: Why are so many IT service desks tools getting overly complicated and costly? This paper explains how IT teams can go back to the basics with ITSM tools, the benefits of upgrading to a SaaS model, what to look for in your next ITSM solution, and more. Download now to get started.
Posted: 12 Jul 2021 | Published: 12 Jul 2021

Serviceaide

Building a Better Tomorrow: IT Automation & Virtual Agents
sponsored by Serviceaide
WHITE PAPER: IT admins are finding themselves overwhelmed and overworked. This paper dives into the history of how our service desks have reached this point, and why IT automation and virtual agents are the next step in this new world of innovation and consumer expectations. Open now to take a look.
Posted: 09 Jul 2021 | Published: 09 Jul 2021

Serviceaide

You Can Easily Improve Citizen Or Resident Service Requests And Save Money
sponsored by Serviceaide
DATA SHEET: Local governments are increasingly seeking new technologies that will help them meet the needs of their citizens, while maintaining government standards and adhering to tight budgets. Open up this paper to see how to improve citizen or resident service requests and save money with virtual agents for service desks and POB platforms.
Posted: 08 Jul 2021 | Published: 08 Jul 2021

Serviceaide

How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER: Machine learning and virtual assistants have risen in popularity over the past few years, but it’s important to take a practical approach when implementing it in your organization. Open up this eBook for some steps you can take when considering the next generation of ITSM platforms with AI technology.
Posted: 07 Jul 2021 | Published: 07 Jul 2021

Serviceaide

For Effective Service Management, You Can’t Afford NOT to Have A Virtual Agent
sponsored by Serviceaide
PRODUCT OVERVIEW: At this point, the majority of enterprises have a chatbot or virtual assistant in place, or, at the very least, an initiative to deploy one. To not have either puts them at risk of falling behind. This paper dives into the importance of deploying a virtual agent and how to find the right fit for your business needs. Download now to get started.
Posted: 06 Jul 2021 | Published: 06 Jul 2021

Serviceaide

Herning Municipality Improves Support Agent and Customer Access to Knowledge Articles
sponsored by Serviceaide
CASE STUDY: Herning Municipality’s IT team found that their current service desk solution was not integrated with their primary service desk, which made the knowledge search process overly time-consuming. Open up this case study to see what platforms the IT team implemented to solve this problem, and learn how you can do the same in your organization.
Posted: 02 Jul 2021 | Published: 02 Jul 2021

Serviceaide

Alpargatas gains efficiency by implementing a Service Management tool capable of supporting processes and flows
sponsored by Serviceaide
CASE STUDY: In this case study, see how Alpargatas gained efficiency by implementing a Service Management tool capable of supporting their processes and workflows. Open now to take a look at key challenges they faced, the solutions they implemented, and final results.
Posted: 02 Jul 2021 | Published: 02 Jul 2021

Serviceaide

Windows 10: How the client operating system is evolving
sponsored by ComputerWeekly.com
EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.
Posted: 01 Jul 2021 | Published: 01 Jul 2021

ComputerWeekly.com

Academy Bank Streamlines Service Management, Purchasing, and Change Management with ITIL-based Automation
sponsored by Serviceaide
CASE STUDY: Open up this case study to read up on Academy Bank’s service desk dilemma, the solution they chose, and the final results they received from their new Point of Business platform.
Posted: 30 Jun 2021 | Published: 30 Jun 2021

Serviceaide

24x7 Customer Service Without Additional Headcount
sponsored by Serviceaide
WHITE PAPER: The experience you provide your customers can be as valuable as the product you offer. The IT service desk perfectly demonstrates how understanding customer needs, digitizing processes, and offering a strong support team is key, but it can get expensive. Open up this white paper to see how to refine the customer experience, without the extra cost.
Posted: 28 Jun 2021 | Published: 28 Jun 2021

Serviceaide

Global electronics manufacturer provides a reliable, fast communication channel for modern workers
sponsored by Serviceaide
CASE STUDY: An electronics manufacturer’s IT team was already using an ISM platform to help with daily operations, but they felt that there might be an even better method out there that could help accelerate the fulfillment of service requests and other questions. Open up this case study to see what solutions the organization implemented to help.
Posted: 28 Jun 2021 | Published: 28 Jun 2021

Serviceaide

2021: Why Enterprise Service Management Is Still A Hot Topic
sponsored by Serviceaide
WHITE PAPER: In a paper by Enterprise Management Associates, over 85% of organizations say they are using enterprise service management (ESM) tools in some capacity and that will only continue to grow in 2021.Open up this paper to uncover five trends that are keeping ESM relevant, a snapshot of ESM use cases, key statistics, and more.
Posted: 28 Jun 2021 | Published: 28 Jun 2021

Serviceaide

Atlas Schindler Elevators has upgraded its Service ORGANIZATION Desk for a transformation in call support and request fulfillment.
sponsored by Serviceaide
CASE STUDY: Atlas Schindler Elevators wanted to upgrade to a new ITSM tool that offered the most up-to-date features in the market while improving their customer experience. Open up this case study to see why they partnered with Serviceaide to implement an ISM solution, and follow along beyond implementation to see the final results of their efforts.
Posted: 25 Jun 2021 | Published: 25 Jun 2021

Serviceaide

How To Find The Latest And Greatest ITSM/ESM Platform That Will Cost Less But Save You Time And Money
sponsored by Serviceaide
INFOGRAPHIC: This infographic covers a few things to consider when looking for your next ITSM/ESM platform with AI capabilities, taking a deep dive into virtual agents and why they may be able to save your organization both time and money.
Posted: 25 Jun 2021 | Published: 25 Jun 2021

Serviceaide

Aisera AI automation holds the promise of new life and excellence for existing ITSM systems
sponsored by Aisera
WHITE PAPER: According to a recent survey, half of the ITSM implementations in place are candidates for replacement in the near term. This paper chronicles the major drivers behind this movement, takes a look at ESM, and explores how Aisera’s AI automation platforms can help delay the need for wholesale replacement. Download now to read more.
Posted: 15 Jun 2021 | Published: 15 Jun 2021

Aisera

Deliver More Value From IT Service Management With Servicenow
sponsored by Red Hat and Intel
WHITE PAPER: This paper showcases five ways that the Red Hat Ansible Certified Content collection for ServiceNow aims to help your organization get more value from your ITSM platforms. Open now to take a closer look.
Posted: 04 Jun 2021 | Published: 04 Jun 2021

Red Hat and Intel

Transforming ITIL to Fit the Modern IT Organization
sponsored by SolarWinds Worldwide LLC
EBOOK: PH
Posted: 19 May 2021 | Published: 19 May 2021

SolarWinds Worldwide LLC

Six Indispensable Features of the Modern Service Desk
sponsored by SolarWinds Worldwide LLC
EBOOK: PH
Posted: 19 May 2021 | Published: 19 May 2021

SolarWinds Worldwide LLC

Evaluating The Servicenow Virtual Agent? What You Need To Know.
sponsored by Espressive
EBOOK: If you are evaluating the ServiceNow virtual agent for employee self-help across your enterprise, this eBook should help. The eBook is divided into two sections: 5 questions to ask ServiceNow about their virtual agent and 5 reasons why ServiceNow customers choose Espressive Barista. Open now to help you in your evaluation process.
Posted: 17 May 2021 | Published: 17 May 2021

Espressive

Dexcom It And Hr Leaders Collaborate To Deliver Innovative Employee Self-help
sponsored by Espressive
CASE STUDY: Open up this case study to learn how Dexcom, faced help desk challenges with assistance from Expressive’s AI-based virtual support agent, and see the results of that implementation.
Posted: 17 May 2021 | Published: 17 May 2021

Espressive

Cio Perspective: Navigating The Safe Return Of Employees To The Workplace
sponsored by Espressive
EBOOK: In this interview with Kumud Kalia, CIO of Guardant Health, he discusses the safe return to the workplace amidst the aftershocks of the pandemic. Open now to explore best practices, adopting employee self-help tools, IT initiatives, and more.
Posted: 14 May 2021 | Published: 14 May 2021

Espressive

How To Get Fast Time To Value When Automating Your It Help Desk For The New Normal
sponsored by Espressive
EBOOK: This eBook will equip you with the requirements for achieving fast time to value with your help desk automation initiative so you can enable your workforce for the new normal. Open now to get started.
Posted: 14 May 2021 | Published: 14 May 2021

Espressive

Digital Transformation Should Start With Your It Help Desk.
sponsored by Espressive
EBOOK: Due to the pandemic, IT budgets are only growing 2% in 2021. That means budgeting is still crucial, creating a greater need for digital transformation. This eBook discusses why digital transformation should begin with your internal help desk, 3 key requirements for selecting a virtual service agent for employee self-help, and more.
Posted: 13 May 2021 | Published: 13 May 2021

Espressive

2020 Media Consumption Series - Why
sponsored by ComputerWeekly.com
EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?
Posted: 06 May 2021 | Published: 06 May 2021

ComputerWeekly.com

Adapt ITSM workflows for modern IT needs
sponsored by SearchITOperations
EBOOK: ITSM workflows help an organization pull together services from myriad systems into a semblance of order -- even as IT shops transform themselves into cloud-based and DevOps-focused operations. Open up this handbook to learn more.
Posted: 04 May 2021 | Published: 04 May 2021

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