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“We wanted to monitor the IT infrastructure through the eyes of the business, not the IT department,” said Oguz Bayrakdar, IT project manager for TEB, a large Turkish bank. They had no way of monitoring existing SLAs on banking applications, no way of creating new SLAs, and limited means of tracking issues.

In this brief case study, discover how TSB implemented business service management (BSM) and application performance management (APM) software to get real-time visibility into their IT environment while monitoring and managing application performance more effectively. Read now to discover the many benefits of this strategy, including:

• Decreased testing costs
• Increased transparency into third-party performance data
• Streamlined launch and monitoring of new products
• And more